This business is so badly managed. First, there is rarely anyone on site, and an appointment must be made to arrange to reserve a unit. When we did that, we ended up waiting over an hour for the manager to finally show up for the appointment she'd made. We paid for several months in advance, and left my daughter's dorm room things in the unit over the summer. When we returned to pick them up, however, the gate code we were given did not work. Multiple calls to the one and only phone number went unanswered. It appeared to be a personal cell phone, not a business answering service. We had only a small window of time before we had to get the things and leave Walla Walla, so we finally drove to their other facility hoping the manager would be there. Once we reached the other place, its gates were wide open, making access easy, but security poor. Still, no one was there, so we tried several more calls, but couldn't reach her. Finally, my partner went to the unit and waited, hoping someone would come along and he could get through the gate. That did work, but it turned out the unit number they put on our contract was wrong and the key they gave us did not work. Unfortunately, my partner found himself locked inside of the facility, in 90 degree heat, and could not get out. The manager didn't return our calls until I left a message indicating I would have to call the police to get him out. Then she miraculously materialized. We ended up having to spend half the day trying to get my daughter's stuff, all because they could not provide an alternative phone number, could not provide an accurate code, could not provide an accurate unit number, and could not provide a proper key to fit the lock they gave us. She never apologized, and instead bad-mouthed me to my partner. Rarely do I think people should be fired, but in this case, the management should replace the incompetent manager and run the place appropriately. Until then, anyone looking for storage in Walla Walla should avoid Mill Creek Self Storage at all costs. read more
