They have the nicest staff! From front desk to the girls giving you a cleaning. all around best…read moreplace I've been too. Then the Dentist is the nicest person. He is very kind and caring through it all. He genuinely cares for you and what he does. I'm so glad to have found here! 10/10

I have been coming here even before the new dentists took over, and I could not be happier! I moved…read moreto VA three years ago and I tried to find a new dentist down here and it was not the same. Every time I make a trip home to Lockport I make an appointment. They even came in early to give me a filling last time I was home because they knew I was in a time crunch. Great people, great service!!

My husband and I had our first visit today, October 5, 2021. Everyone wore masks and they took our…read moretemperature. Seats were set apart and the tropical fish tanks were fascinating. The dental nurse and lady Doctor were very professional and efficient. We had our 360 xrays done, bite wings and a cleaning, all done the same day. I was delighted to get so much done. Everyone was very friendly and helpful. We got our toothpaste, floss and toothbrush and headed home. A great first visit! Mike and Anne.

DR hrab Kevin is a sadist worst dentist I've had in 40 years…read more You are held prisoner in his room while he makes you wait 40 mins to meet you. You are not allowed to watch Tv .You are not allowed o ask questions .you are not allowed to complain of pain. You are not allowed to walk around no matter how long he keeps you waiting. .he doesn't introduce himself , You are not allowed to have TMJ it interferes with how fast He can work. He talks down to women. He is in the wrong line of work. . He offers no comfort on,y stress and waiting .

I do not recommend my son got his teeth filled without any choice of the type of filling being a…read moredentist office. They know there are multiple choices and they did not ask me if I preferred an upgrade ,I did not have a choice. This is unprofessional and deceiving. It's deceiving to pretend that the insurance covers it when it's an upgrade, and they know this being a professional Dentist office without professional care very deceiving do not recommend. I have proof and documentation of the unprofessional service I received !! No stars

This place is AWFUL! I was asked to leave by the receptionist named Jerry (maybe Geri? Idk.) while…read moremy 11 year old son was having his teeth cleaned because my BABY was crying too loudly in the children's waiting room. He was late for his nap and simply cranky as babies get when this happens. What kind of place (that serves children) kicks out a crying BABY. We won't be back.

Made a dentist appointment for my 3 year old daughter to start to get her comfortable going to the…read moredentist. I had to get a babysitter for my infant son and schedule around work. We read books and talked about what would happen at the dentist to prepare her for the visit because she was nervous. Finally the day came and we arrived for the appointment 20 mins early, she was very excited now. The office looked dark and door was locked. Called the number and the receptionist said "oh I tried to call, he's busy at a seminar all day can you come a different day". I never received a missed call, voicemail, message or email and they had my phone number correct per verification with the receptionist. Very disappointed in customer care and needless to say they won't be getting our business.

Dr. Singh and his staff are very thorough and kind. They go through all of the available options. I…read morehighly recommend Great Lakes Dental to anyone who needs dental care!

Disappointed that they do not give out the little toothbrush, floss, toothpaste package anymore…read more Friends of mine state their Dentists still do it.

Been seeing Dr. J for years, and she's great. The hygiene staff is friendly and caring. They know I…read morehave TMJ so they always make sure I'm comfortable and will tell me if I can relax my jaw a little. Great office, with excellent dentists.

Great dentist office. The front office staff is great, hygienist are awesome, and Dr. Retell is a…read morewonderful dentist. Dr. Retell even has taken the time to call himself with a dental question I had.

Definitely a level above in every category. Professional, highly skilled, accommodating, pleasant…read moreatmosphere, and believe it or not, fun. Everything is thoroughly explained and issues are addressed and solved efficiently. Technology is superior. Appointments are always right on time. Everyone is super friendly. You can tell everyone loves what they do. You couldn't ask for better dentistry. On top of everything they do, they are great supporters of the community. I wouldn't think of going anywhere else.

Crooks. Dont go here!!!!!! The staff are liars and will say anything to get you out of the door. I…read morecame here to get dental work done and they said they accepted my insurance. They are going after me for $1100 because they say that my insurance didn't exist.

I had made an appointment a couple weeks ago for 11-4-2024 at 4 pm/ I was contacted by the office…read moreon Friday 11-1-2024 at 12:08 pm and the call was 2 in and 36 sec long where the girl on the phone look my insurance information and confirmed everything for my monday appointment. I received a text on thursday at 12:07 pm to confirm my appointment. I also got a text message on Sunday at 1:02pm telling me about my appointment at 4pm monday. I arrived at 3:50 for my 4pm appointment and was told by the girl at the desk that my appointment was cancelled because my phone number wasn't any good and they couldn't get a hold of me. I told the girl i talked to someone on Friday and i showed her the call on my phone as well as the text message and she said well there is nothing that can be done it wont allow me to put the appointment back in. I called the Lockport location and was given a " FILL IN " manager who couldnt do anything either. Reached out to Jessica Ahlstrom the Regional and got the clasic blow off response. I apologize for this negative experience in the Lockport office. I will follow up with the office and provide the appropriate coaching to the staff around what a new patient experience should look like. I appriecate you reaching out and giving me this feedback directly. They obviously do not care about customer service so why continue to go there STAY AWAY

Dr Cavallari is an amazing orthodontist. He has been able to work magic in fixing my teeth. Being…read morean adult male and needing braces for a second time scared me a lot. However after hearing great things about Dr Cavallari and his incredible staff I had to take the chance. Everyone is amazingly friendly, helpful, know your name and make sure you leave with a smile. From the first consult appointment to getting the braces put on and get follow up appointments. I cannot express my appreciation more for the doctor and his staff!

As a adult, things like braces are literally terrifying (think spiders, IRS, clowns.the usual…read more suspects) but the team at Lockport Orthodontics was utterly amazing.They understood the experience and the journey a adult will go through both physically and emotionally and they were amazing throughout. 1. Front end team is amazing (+1 for coordinating a New Years Eve appointment to have braces on) 2. For a emergency the locked in the appointment via email within minutes 3. Cost - Very reasonable but not "cheap" of "value based" (and no extra fee's)

Dr Donnarumma and his entire staff are outstanding. Everyone is congenial, attentive and…read moreconsiderate. Dr. Donnarumma explained the procedure clearly. He and his staff showed real concern for my comfort and easing my anxiety which made for a much less. stressful experience than I anticipated.

Dr. Donnarumma is an excellent oral surgeon and a true professional. I had an implant placed by…read morehim, and throughout the entire process he was extremely patient and attentive. He did everything possible to minimize pain and discomfort during the procedures, clearly explained each step, and answered all of my questions. If I ever needed another implant, I wouldn't trust anyone else in Western New York. He truly goes above and beyond for his patients. The dental assistants he works with are also very kind and supportive. The reason I'm giving 4 stars instead of 5 is because of how I was treated by the front office staff during my last visit. I intentionally arrived early for my appointment because I had to rely on a rideshare. Uber had warned that drivers are limited in that area, so I reserved a ride in advance. Before scheduling it, I asked the reception staff how long the procedure would take and was told about 30 minutes. Based on that information, I scheduled my ride for about an hour after the expected finish time. When it became clear that the doctor was running behind schedule, I went to the front desk to ask about the updated timing so I could adjust my ride. As I started explaining my situation, the staff member interrupted me before I could finish my question and assumed I was trying to cancel my appointment because I had arrived early. She spoke to me in a dismissive tone and did not give me a chance to explain that I only needed an updated estimate so I could adjust my rideshare reservation. Because she would not check with the doctor or a dental assistant about the delay, I had no way of knowing how long the wait would be. As a result, I had to cancel my rideshare reservation and was charged a $25 cancellation fee. The original estimate of 30 minutes appeared to be based only on the computer schedule rather than confirming with the clinical staff. The next day I received a call from another member of the front office staff. When I returned the call right away, the response I received was simply, "I left you a voicemail," which came across as dismissive. The surgical care itself was excellent, but the communication and professionalism from the front office staff could definitely be improved.