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    Drs. Dick, Potempa and Riad

    3.9 (10 reviews)
    Closed 8:00 am - 1:00 pm

    Services - Drs. Dick, Potempa and Riad

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Drs. Dick, Potempa and Riad Photos

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    Recommended Reviews - Drs. Dick, Potempa and Riad

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    6 years ago

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    8 years ago

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    8 years ago

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    9 years ago

    Excellent. Dr's Riad and Potempa are so nice and are excellent Dentists. Entire office staff is great. Environment in office is great too.

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    10 years ago

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    9 years ago

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    Aspen Dental - Lockport, NY

    Aspen Dental - Lockport, NY

    1.5(23 reviews)
    0.6 mi

    Crooks. Dont go here!!!!!! The staff are liars and will say anything to get you out of the door. I…read morecame here to get dental work done and they said they accepted my insurance. They are going after me for $1100 because they say that my insurance didn't exist.

    I had made an appointment a couple weeks ago for 11-4-2024 at 4 pm/ I was contacted by the office…read moreon Friday 11-1-2024 at 12:08 pm and the call was 2 in and 36 sec long where the girl on the phone look my insurance information and confirmed everything for my monday appointment. I received a text on thursday at 12:07 pm to confirm my appointment. I also got a text message on Sunday at 1:02pm telling me about my appointment at 4pm monday. I arrived at 3:50 for my 4pm appointment and was told by the girl at the desk that my appointment was cancelled because my phone number wasn't any good and they couldn't get a hold of me. I told the girl i talked to someone on Friday and i showed her the call on my phone as well as the text message and she said well there is nothing that can be done it wont allow me to put the appointment back in. I called the Lockport location and was given a " FILL IN " manager who couldnt do anything either. Reached out to Jessica Ahlstrom the Regional and got the clasic blow off response. I apologize for this negative experience in the Lockport office. I will follow up with the office and provide the appropriate coaching to the staff around what a new patient experience should look like. I appriecate you reaching out and giving me this feedback directly. They obviously do not care about customer service so why continue to go there STAY AWAY

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    Aspen Dental - Lockport, NY
    Aspen Dental - Lockport, NY
    Aspen Dental - Lockport, NY

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    Northtowns Oral and Maxillofacial Surgery - Glen C. Donnarumma
 Oral Surgeon

    Northtowns Oral and Maxillofacial Surgery

    4.4(9 reviews)
    1.9 mi

    Dr Donnarumma and his entire staff are outstanding. Everyone is congenial, attentive and…read moreconsiderate. Dr. Donnarumma explained the procedure clearly. He and his staff showed real concern for my comfort and easing my anxiety which made for a much less. stressful experience than I anticipated.

    Dr. Donnarumma is an excellent oral surgeon and a true professional. I had an implant placed by…read morehim, and throughout the entire process he was extremely patient and attentive. He did everything possible to minimize pain and discomfort during the procedures, clearly explained each step, and answered all of my questions. If I ever needed another implant, I wouldn't trust anyone else in Western New York. He truly goes above and beyond for his patients. The dental assistants he works with are also very kind and supportive. The reason I'm giving 4 stars instead of 5 is because of how I was treated by the front office staff during my last visit. I intentionally arrived early for my appointment because I had to rely on a rideshare. Uber had warned that drivers are limited in that area, so I reserved a ride in advance. Before scheduling it, I asked the reception staff how long the procedure would take and was told about 30 minutes. Based on that information, I scheduled my ride for about an hour after the expected finish time. When it became clear that the doctor was running behind schedule, I went to the front desk to ask about the updated timing so I could adjust my ride. As I started explaining my situation, the staff member interrupted me before I could finish my question and assumed I was trying to cancel my appointment because I had arrived early. She spoke to me in a dismissive tone and did not give me a chance to explain that I only needed an updated estimate so I could adjust my rideshare reservation. Because she would not check with the doctor or a dental assistant about the delay, I had no way of knowing how long the wait would be. As a result, I had to cancel my rideshare reservation and was charged a $25 cancellation fee. The original estimate of 30 minutes appeared to be based only on the computer schedule rather than confirming with the clinical staff. The next day I received a call from another member of the front office staff. When I returned the call right away, the response I received was simply, "I left you a voicemail," which came across as dismissive. The surgical care itself was excellent, but the communication and professionalism from the front office staff could definitely be improved.

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    Northtowns Oral and Maxillofacial Surgery - Lockport Office

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    Lockport Office

    Drs. Dick, Potempa and Riad - cosmeticdentists - Updated May 2026

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