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Aspen Dental - Lockport, NY

1.5 (23 reviews)
Closed • Closed
Updated a few days ago

Services - Aspen Dental - Lockport, NY

Cavity treatment

Dental exams

Tooth filling replacement or repair

Teeth cleaning

Aspen Dental - Lockport, NY Photos

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10 years ago

I was treated like a king by everyone. And the work they did on my teeth I am very happy with.

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Ask the Community - Aspen Dental - Lockport, NY

Drs. Dick, Potempa and Riad

Drs. Dick, Potempa and Riad

3.9(10 reviews)
0.6 mi

I had a horrible experience at this dental office and I don't recommend it…read more I believe this was my dental office for a year. I had come here a couple of times for a cleaning and some x rays complaining of tooth pain. There was a specific doctor I had seen on this particular day for tooth pain. I don't remember her name and she didn't work much longer at this dental office after this incident happened. I went in for tooth pain on this particular day. When I got to the office, they did a visual check of the area where the tooth was that was in question. I couldn't pin point exactly which tooth but had an idea. It turns out, I was correct on which tooth was causing the pain. The technician took an x-ray and brought me back to the room to wait for the dentist to look at my x-ray. *I didn't see the x-ray that day! The dentist didn't ask or offer me to look and I didn't think to ask. The computer was behind my head. The dentist proceeded to tell me she didn't see anything on the x-ray and saw no visible signs of decay or anything unusual. She told me to come back in 2 WEEKS if the pain persisted or didn't get better. Welp, 2 DAYS later, I woke up with serious pain and swelling of the right side of my face! The side where the tooth was in question. I scanned around the left side of my mouth with my tongue to discover something that felt like a PLUMP BLUEBERRY! Oh, of course it's Saturday and I have school all day! I called the dentist and said I needed to be seen right away and explained the situation. They saw me in 30 min with a different dentist and she informed me I had a tooth abscess and they needed to drain it immediately. It was so tender, swollen and painful they could barley numb me to drain it! It took quite awhile and a lot of pain!! I asked why the previous dentist didn't catch the start of this 2 days earlier. She said it's not always possible to see the start of an abscess. We looked at the x-ray together and quickly discovered the tooth in question was not even in the x-ray that was taken!! The technician didn't get all the way to the back of my mouth and the tooth that has the abscess wasn't included in the x-ray! Why the first dentist didn't catch this is beyond me! I was livid! I said, well there's no way to know if it could've been caught because the tooth isn't even in the x-ray. They ended up waiving the emergency fee and charged me for the draining of the abscess and a couple other things. With that being said, I was charged some other fee or a higher fee than normal for this procedure because it was an emergency visit. Insert eye roll. Oh and insurance only covered part of it because it was an emergency visit. Insert another eye roll. Anyways, I kept coming to this dental office as long as the new dentist I saw would be my dentist. I had a root canal done, maybe 2. Don't judge me. She was great, but I could not stand the receptionists and BILLING! After almost every visit, i'd receive a bill in the mail saying I owed more money even though I paid what they said I owed at my appt. Please, get it togethe

I've been seeing Dr Potempa since I was a kid. He's easy to talk to and doesn't give you any BS…read more He's the type of provider that doesn't push anything you don't absolutely need. It's this trust and reputation that keeps me coming back. Even at a time my insurance didn't work here I still came and paid out of pocket because this office is that good. I cannot recommend this place more.

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Drs. Dick, Potempa and Riad
Drs. Dick, Potempa and Riad
Drs. Dick, Potempa and Riad

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Northtowns Oral and Maxillofacial Surgery - Glen C. Donnarumma
 Oral Surgeon

Northtowns Oral and Maxillofacial Surgery

4.4(9 reviews)
1.8 mi

Dr Donnarumma and his entire staff are outstanding. Everyone is congenial, attentive and…read moreconsiderate. Dr. Donnarumma explained the procedure clearly. He and his staff showed real concern for my comfort and easing my anxiety which made for a much less. stressful experience than I anticipated.

Dr. Donnarumma is an excellent oral surgeon and a true professional. I had an implant placed by…read morehim, and throughout the entire process he was extremely patient and attentive. He did everything possible to minimize pain and discomfort during the procedures, clearly explained each step, and answered all of my questions. If I ever needed another implant, I wouldn't trust anyone else in Western New York. He truly goes above and beyond for his patients. The dental assistants he works with are also very kind and supportive. The reason I'm giving 4 stars instead of 5 is because of how I was treated by the front office staff during my last visit. I intentionally arrived early for my appointment because I had to rely on a rideshare. Uber had warned that drivers are limited in that area, so I reserved a ride in advance. Before scheduling it, I asked the reception staff how long the procedure would take and was told about 30 minutes. Based on that information, I scheduled my ride for about an hour after the expected finish time. When it became clear that the doctor was running behind schedule, I went to the front desk to ask about the updated timing so I could adjust my ride. As I started explaining my situation, the staff member interrupted me before I could finish my question and assumed I was trying to cancel my appointment because I had arrived early. She spoke to me in a dismissive tone and did not give me a chance to explain that I only needed an updated estimate so I could adjust my rideshare reservation. Because she would not check with the doctor or a dental assistant about the delay, I had no way of knowing how long the wait would be. As a result, I had to cancel my rideshare reservation and was charged a $25 cancellation fee. The original estimate of 30 minutes appeared to be based only on the computer schedule rather than confirming with the clinical staff. The next day I received a call from another member of the front office staff. When I returned the call right away, the response I received was simply, "I left you a voicemail," which came across as dismissive. The surgical care itself was excellent, but the communication and professionalism from the front office staff could definitely be improved.

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Northtowns Oral and Maxillofacial Surgery - Lockport Office

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Lockport Office

Aspen Dental - Lockport, NY - oralsurgeons - Updated May 2026

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