My doctor ordered blood work I went to Quest and the tech that took the blood found the vein…read morequickly I was there 40 minutes and I didn't have an appointment

I had to go for general lab work and I can say I was pleasantly surprised. My appointment was for…read more1:40. I arrived about 1:30 expecting a wait. Let's just say I was done by 1:48. Dasia was so friendly and had me rolling with laughter while she did the blood draw. The other staff were friendly as well. This was the best experience I've had with Quest. Usually I dread going when my doctor cannot do labs in office.

I was at Quest a few weeks ago for bloodwork. During that time they found my Thyroid level was high…read moreso he ordered more test. As usual I made an appointment, arrived to the appointment on time and left 50 minutes later. So easy and efficient! They were super busy today but they did a great job getting me through. Again; all I can say is YOU MUST make an appointment so you are in and out in decent time. If you don't have an appointment and just walk in you are filtered in with appointments which will take forever! Today all the staff were super friendly and very helpful. Very nice and great experience! Thanks Quest Diagnostics for a great job and friendly atmosphere!

I had an appointment but wasn't seen until 45 minutes later. That is not usually the case, so not…read morethat big a deal. The big deal is that an angry acting technician very badly hurt my arm when she jammed the needle in. Normally, I can barely feel the needle but this was brutal. And when I expressed that I was in pain, she kept right on and never said a word. She then proceeded to attempt to snap the elastic band off of the top of my arm, and the attempt failed-painfully. So she immediately repeated the painful snap and thank goodness for me the tight strap came off the second time. This woman should never be allowed to be around another person with a needle!! I then bled profusely for several hours and have a blown vein!

I booked an appointment for blood work and it only took me 30 minutes to get checked in do a pee…read moresample and draw blood. I loved my tech she made sure to keep me laughing and talking about things I loved to do.

Tina and Latasha are angels and I'll never go anywhere else for bloodwork…read more I faint, cry and have a terrible time with it. They were so kind, thoughtful, patient, and did an AMAZING job! I highly recommend this facility and these 2 wonderful ladies! So thankful for them.

I went in to get some bloodwork done. Got there about 730 and was out the door on my way by 745…read more There's a staffer name Tasha who always hit her mark. She's very friendly, very knowledgeable polite. She make you feel comfortable while getting the job done. And for that I give her . Thanks for your service Tasha.

My wife called the Dr. (Mark) ahead of time. She let him know that she had a needle phobia and…read moreasked if they could do a blood draw through the hand and with a small needle. He said of course and was super nice and she was feeling good about it headed in. When we arrived, there was only one female nurse around, not sure of her name, she had some cool tattoos,definitely no fear of needles. She asked me not to come in, but I listened as she not only inquired about why we weren't doing certain tests, but went on and on about why my wife and I should and why it was wrong that she didn't. Super unprofessional and very upsetting especially after not asking me into the room. I would not have let her speak to my wife that way and that is 100% between my wife and I and our Dr's, not the nurse whose job is to draw the blood. By the time she went to take the blood my wife asked if I could come in, she was a little worked up already BEFORE the needle, so I went in. I held her hand while she cried and was worried, and all the nurse did was give nasty looks and say sit still...and alright you're done, with the most sarcastic "congratulations" I've ever heard. Awful experience all around, go somewhere else where they won't try and pressure you for things that they make money on and where they might treat you with an ounce of care and like a human. Super disappointed, guess it can only get better from here.

Mark Hill is fantastic! He was so helpful, his customer service is on point and I was done in 10…read moreminutes. I highly recommend First Coast for any kind of blood work. Mark is so great at his work that I didn't even feel the prick of the needle. I will be going back here for all my blood work. Thank you, Mark!

None of the information is explained properly on the website nor is it right on other channels…read more Please go over your entire online presence and update the correct information.

Me and my insurance has been reaching out starting back in November last year and no one will…read morerespond or fill out the paperwork needed for the insurance company. I am now out of medication. What a joke this place is.

Arms out Phlebotomy services comes into a facility where I do Security at and I see a coworker that…read moreI worked with at one of the local hospitals in Orange Park and she was telling me that it's a good company to work for and you know word of mouth spreads faster than anything so I am going to give it a try, I been a phlebotomist for 20 years, I draw newborns up to Geriatrics and I met with the owner of this company she is real nice, professional she handed me a card and told me when I am ready come aboard.

I get my yearly mammogram and dexa scan here and it's so quick and easy. The staff and…read moretechnologists are very friendly and knowledgeable.

My mother's ENT doctor ordered her to have a brain MRI done. Her appointment was today at 9am. I…read morewas a little annoyed that they scheduled her appointment on the other side of the downtown area when I saw there was an office on Southside which is where we live. So instead of a 4-mile drive in traffic, it was a 12 mile drive in traffic. However, this does not take away from their 5-Star rating because it wasn't the fault of Optimal Imaging. In addition, driving in Jacksonville traffic is no where near as bad as driving in D.C. traffic! The parking area is small and when we arrived there were only three spaces available, I took one and an elderly lady took two! Lol. I'm laughing now but if it were me looking for that last parking space, I would have been livid because now I would have to find street parking. :-/ When we walked in I heard the front desk person tell someone that they were cutting down trees in the back so the parking was limited today. The lobby is very clean and they have a free coffee machine area. They have both light and bold coffee options as well as green tea pods. They even have flavored creamer. Nice! And something I don't often see in the lobby of a "medical-type" facility is a Coca-Cola frig with of course, Coke products and Dasani bottled water, all for free. They also have separate Women and Men bathroom. The front desk personnel was very friendly, professional and checked us in immediately. As soon as we finished filling out the paperwork they called my mom to the back for her MRI.