I don't write reviews often, but this experience absolutely deserves one…read more From the moment I walked in, the customer service was exceptional--kind, professional, and genuinely respectful. I never once felt talked down to or rushed, which can honestly be rare in automotive situations. What impressed me most was how clearly they explained everything. They took the time to walk me through what was going on, what my options were, and what actually needed to be done (without trying to upsell anything unnecessary). That level of transparency builds immediate trust. They got me in and out exactly when they said they would, and the pricing was more than fair for the quality of service. If you're someone who wants to feel confident you're being treated honestly and respectfully--this is the place. I'll absolutely be coming back and recommending them to others.

Wow, an honest and fair vehicle mechanic, such a rare thing these days. Try them out. Highly…read morerecommended.

My transmission was failing in my RAM truck that we use to haul our travel trailer. Going up the…read moreContinental Divide, and considering the stress on the truck we took Brian's advice on rebuilding the tranny, using a shift kit and external transmission cooler. One week after getting the truck back we went up the divide again and the truck ran like a dream. It is nice to have someone like Brian to go to. He is competent and professional. Highly recommended.

I took my van to these guys because it was having trouble starting. They then had the vehicle for…read moreone month. During that time they claimed to have started it numerous times and it never failed to start. So I went to pick up the vehicle. They charged me over $300 in diagnostic fees. Which was fine as long as the vehicle is running I was OK with it. After I paid Brian went around back to get the van as he is doing that. I hear him attempt to start the van three times unsuccessfully. The fourth time it starts successfully he brings it around front, and gives it to me without saying anything. I didn't say anything about it because I just wanted to get the van away from the guy. Within two days of having the vehicle in my possession, it breaks down is smoking and won't run anymore. With that said I would not take a vehicle to this man I would rather walk.

I brought my car to BG Auto / Loveland and feel that I was scammed. My dealer had mentioned that I…read moreneeded to replace the rear brakes, so I called BG Auto to ask for another estimate. They told me I needed to bring the car in for an inspection, which I did. They said they perform a full inspection, and after a few hours, they gave me a report stating that, in addition to the rear brakes, it was "urgently needed" with a red exclamation icon to replace the water pump/alternator belts. The person at the front desk, XXXX was very impatient to have me decide whether I would ask them a service or not at the spot. They attached a photo and claimed the belts had cracks and damage, but the photo was unclear. Since I don't know much about cars, I agreed to the replacement. After the service was completed and I paid, I noticed the receipt said "serpentine belts replaced," which alarmed me because I had replaced the serpentine belt just the previous month. I didn't realize that the water pump belt is referred to as the serpentine belt. I went back to question them, and XXXX at the shop showed me the old belts. Of course they looked almost new (one completely IS new) and had no visible cracks or damage. I told him, "You replaced the belt that I had just replaced last month." XXXX responded by just saying, "Sorry, it looked damaged," but did not provide a satisfactory explanation. After this experience, I had my battery--which they had diagnosed as "weak"--checked at another shop. The technician there told me the battery was fine and did not need to be replaced. This experience felt like a complete rip-off. I will not return to this shop. If you are not knowledgeable about cars, be very very cautious, and always ask for another opinion at another shop(s). Based on my experience, they may recommend unnecessary repairs.

Everyone one was so happy to help me during a very stressful and sad time in my life. They all…read morewere so kind, professional and honest. So appricated! Thank you and God Always bless you all! Donna

DO NOT bring your car here. If you want to be overcharged and talked down to if you are a woman…read morethen this is your place. The owner is rude and doesn't check the work of his employees. They put in parts that fail so you have to come back here. I had the have gaskets replaced, they did it and they failed. When I went back they said yes they failed but the gasket cover failed and quoted me $400 and free labor. I needed a part installed, backtail light that they tried to order but ordered the wrong part after I waited an hour for the it. I ordered the correct part and asked if they could install it and I'd pay for labor. They quoted $175.00. When the car was done I thought $575 with tax, nope...$789. I said nope, but they said it is what it is. Long story short, this POS called my company I worked for to complain I hurt his feelings. You don't have to believe me but I work for an automotive company and this is not the place you want to bring your car.

a diagnostic fee of $150 and does not apply to repair if needed!!! If they start out that…read moreexpensive I cannot believe they would be reasonable with the repair cost!! Others, even dealerships apply part or all of the fee to the repair cost if needed!!

Not sure how others rated this place low. Julius took very good care of me. I brought it in for a…read moretransmission leak and an engine leak. They took care of both issues and preformed the service requested. I thought that this could be very expensive, but for what they had to do, the price was very reasonable. Julius was very amazing and I would bring my vehicle back if I needed anything else done.

Efficient mechanics and reasonable pricing. Definitely recommend speaking with Julius at the front…read moredesk, he's the best!!

despite all of the bad reviews, and all the anxiety I had after driving from Albuquerque NM 6 hours…read moreto denver, I can HONESTLY say Jeff and his team did an AMAZING job with my grandpas transmission (68RFE for a Dodge) like I said. I was kinda having doubt but Jeff really impressed me with the time frame, quality and efficiency. drive back to install the transmission and it's perfect.

They ripped me off. They rebuilt my f350 e40d and now it's worse than before and they will not…read morehonor the warranty. Do not do business with thses scammers!!!!

If I could choose zero stars, I would. Shawn is a hot-headed, arrogant, dishonest business man who…read morefeels it is okay to charge people thousands without any proof of workmanship, no notes, just a simple verbal agreement over the phone while he empties your bank account. If you inquire about the charges, he comes unglued. His wife is angry, rude, dismissive on the phone. They were meant for each other!

I believe Shawn, the owner of Proformance, is honest and knows what he's doing. Those are probably…read morethe two most important things when it comes to picking a mechanic. But: One time I needed an engine installed, so I got an estimate from Shawn and had him do the job. The final bill was exactly double the estimate! More recently, I needed a VIN verification on a trailer. The office manager took one look at the data plate and refused to verify the VIN (which also had supporting paperwork), insisting that "it's not a VIN" and that I needed to have the highway patrol issue a VIN. This was said with some hostility, as if I was trying to get away with something or make her an accomplice to a crime. So I went across town to Air Care Colorado, which cost me extra time and money, and there they didn't even blink, they just did the verification, and I now have the title to the trailer with the totally-legitimate 6-digit VIN. I should also mention that Proformance giving discounts for 5-star reviews is a violation of Yelp's review policy; it's considered "Compensated Activity".

Jesse is amazing. Stopped in to inquire about a Chevy z71…read morelift. I know nothing about lifts except that I want one for my Z. Jesse took the time to explain the process and what it would cost. What a conversation. I was taken seriously. I was listed to. I was not made to feel inferior because I didn't know about lifts. Thank you so much Jesse and #expert4wd&auto @expert4wd&auto

We were in a rush to get out of town and they got us in ASAP. Looked and fixed the car within an…read morehour and for a great price. Amazing service would 100% recommend coming here! Was so impressed I got the Yelp app just to leave this review.

Mike Engle and his team have handled my truck repair at the highest level. I had many questions and…read moreconcerns and Mike and his staff took the time to walk me through every step, address my concerns and eliminate any issue I thought I was having. They even took ownership of a miscommunication and went above and beyond to make it right. On top of the customer service aspect, all work was done with the utmost expertise. If you need any diesel service or repair, this is the best place in Northern Colorado.

This is the best mechanic shop in Loveland. Therefore, it is not the cheapest shop in Loveland…read more This is simple math, you get what you pay for. These guys and gals follow logic and are an honest bunch. Thanks Engle, for keeping my 1998 pickup running smooth! Thanks for being honest with me every time. Bently ​

I have been a customer of Scott's Loveland Auto for 4-5 years, and have relied upon them for…read moreoccasional repairs for a couple of older (2007 and 2008) vehicles I own. I have spent MANY thousands of dollars at Scott's trying to fix problems that have cropped up on these cars. While I have great things to say about their customer service, especially the terrific customer service representatives Chrissy and Harper, and about the hard-working technicians, the beautiful shop facility, and the availability of loaner cars (a HUGE perc), I do feel the need to express a couple of concerns that have me questioning whether I will use Scott's again. Scott's is not cheap. Far from it, and I've been repeatedly shocked by the very high estimates I am given. It seems wrong to me that Scott's automatically does a full examination of a customer's vehicle, to identify all problems/possible mecanical problems and they typically prepare a clear and detailed report with photos and recommendations, even when one brings a vehicle in simply to fix a very specific problem. I wouldn't mind if Scott's did a complete examination for free, or offered it as as an extra diagnostic service that the customer can request. BTW, I do realize that a whole car exam takes time and expertise. It also seems like it's a great way for Scott's to get more business/income by looking for and finding problems. I've also taken in my car to have something fixed, and even though to my frustration they could not figure out the cause, I ended up paying close to 2K to repair other things they found (that I grugingly agreed to have them fix). So I ended up 2K poorer and with the same problem - a recurring loud buzzing sound behind the dashboard. Finally, I have to mention one other thing - I needed my old car's foggy headlights restored, and Scott's said they's do it for $150 or $160. A simple Google search confirmed what I thought - anyone can fix the problem quickly by hand polishing the headlight lenses with a rubbing compound and a foam or microfiber cloth; this easily restores their clarity. It costs very little to buy a bottle of rubbing compound and do it yourself. So my question is - why doesn't Scott's staff, who know about the easy DIY fix, tell customers about it and give them the choice to save a little money? I'm sure that it takes a technician much less than an hour to polish two headlights, and it seems they charge two man hours to do the work. Being open and showing customers that you are not trying to exploit them would have a HUGE impact on people's trust in your company. Scott's charges top dollar, and generally does good work, but I feel very exploited (and have felt that way before) by the things I described above.

We were ripped off big time. Taking our truck in for repair of the transmission to asses what…read moreneeded to be done. We were charged $800.00 and told the transmission was fine. The majority of the cost was for a diagnostic, which we told them it was only the transmission we wanted checked. When we got the truck home, bults were missing from the shifter plate on the transmission. They took it off but didn't put back on leaving the shifter rattling around. We were told the transmission was fine. We took it to another shop where we discovered the transmission was shot. When we approached to owner we were dismissed and no consideration as a customer at all. No working with us at all. I would not recommend this shop to anyone.