I just enrolled with this program. Enrollment process was fair and easy. Calling, having to…read moreschedule an appointment for intake and filling out paperwork....it wasn't much of a hassle. I've seen negative reviews mostly on this business and funny yet it wasn't my first pick. But since I had no other option I had to enroll (given courts timeframe demand although I could've extended it). I was very iffy on the location since it's right next to AmTrak and the location seemed very desolate. They are very stern on scheduling and enrollment (most of the reviews are because of rudeness and poor customer service) so missing an appointment set them and YOU back. A spot that's reserved and drops out affect the other person that needs that spot to meet requirements. As serious as they are, you have a responsibility to uphold your requirements when enrolling with them. They take it just as seriously. Intake is very straightforward, evaluations are done, welfare is considered on personal situations and most importantly meeting the person's court mandated deadline. Aside from payment plans, deposits and flexible ways to pay... you must follow the conditions set. When I started my first lesson it was a very valuable experience to remember. They care about you but if you waste your time let alone theirs well consider it "touché.

I was apprehensive about signing up for a class after reading the reviews, but DPI was convenient…read moreif I needed to attend in-person, the person who answered the phone was very pleasant, and the classes were all on Zoom. Yes they are strict about attendance, participating, rescheduling fees, etc. but, hey, you sign a contract with all the rules stated and if you don't follow them it's not their fault. Grow up! I showed up every week from 6-9 PM for ten weeks and it wasn't always easy to get home on time for the meeting or to sit for three hours on a zoom meeting. Overall I found everyone at DPI to be genuine and truly interested in helping people be more responsible drivers. The class was never punishing or shaming. My facilitator was Karen. She was fun, kind, and had good boundaries but was not super strict. I found the discussions and videos interesting. Let's just say I expected a bad experience and was planning to learn to meditate with my eyes open to get through it! The other students were interesting and fun. Thanks, DPI, for a good learning experience!

I was having serious ongoing financial issues, The staff doubled down and figured it out. And now…read moreI'm on the correct path. If you need services, I recommend Bibett.

If I could give negative stars I would. This place is set up so you fail and because you have done…read morea bad thing you will be punished even more. Do not sign up for this program, they are here to keep charging you no matter if it is not your fault that THEY MISSED their appointment time that I was ready for! Run from this place!!!!!!!!!!!!!!! You will not be sorry. I am going to file a major complaint against them because you cannot get anyone to answer a phone call to ask any questions or clear up their mess! BEWARE....

Alguien me puede dar información por favor cómo comunicarme con esta escuela intentado pero no…read morecontestan gracias

I'm currently finishing up my 3 month program for first time offenders…read more 5 stars for Keith! "Yes indeedy!" "Before ya do the clapping, ya betta get to know them first" Here are some rules to live by in education class (once per week): 1. Know your exits. If the front is blocked off, go through the back. 2. Pay your fees on time. 3. Be on time. 4. What's said in here stays in here. "If you're going to gossip, tell yo own stuff; it's juicer and more accurate". 5. Participate. 6. No sleeping. 7. Respect other's opinions. 8. Only one person to the bathroom at a time. 9. No food or drinks. Clear water bottles only. 10. Wear appropriate attire. 11. No leaving the building after you enter. 12. No cell phones. 13. No profanity. Little words turn into big words, which turn into sentences. 14. Do not come intoxicated and/or under the influence. TIP#1: 50-75% first time offenders become second time offenders. Make the right choices and learn the first time around. TIP#2: If you're even a minute late, you will not be let into the classroom, will have to do a makeup, and pay a $25 fee. Keith likes me, so he was nice enough to let me slide one time when I came in at 7:01pm. 3 face to face interviews: These only last 10-15 minutes so they're chill! 5 group meetings with my counselor Lisa: I find these much more enjoyable and interactive than education!

L despite their message there to Help I did not see that very much time there they're short on the…read morestaff The no believe alcoholism is a disease and they have made fun of AA

John is the most disrespectful person I have ever met. He will cut you down, your profession...and,…read moremake his personal opinion of you get in the way of being a good counselor.

If youre struggling financially and need to see if they can work with you they wont. Its really…read moredisappointing and I would look into another school and make sure you ask about the payments. I usually make my payments and asked if I could work with paying $50 next week I paid $100. I did get a rude response in an email back smh. I really do not write a ton of reviews but needed to let the people know my experience here. I gave it two stars because I do appreciate my instructor. Thompson. He is great!

Taking courses and attending the Zoom meeting class meetings. So far things seem to be going well.read more

A letter a wrote to Civil Rights Department of California…read moreHuman resources of San Francisco and The supervisor of Mission Council San Francisco Louis, I am submitting a complaint regarding discrimination and misconduct I experienced during a DUI/recovery class with Mission Council on September 22nd 2025, Monday. The class was scheduled from 2:00 PM to 4:00 PM. Around 3:15, I was disconnected from Zoom due to poor signal. After waiting in the lobby and not being admitted back in, I called the office twice for assistance. The second time, the office staff contacted Mr. Ennis Johnson, who eventually let me back into the class. Once I rejoined, Mr. Johnson began reprimanding me, saying I should not call the office and should "just wait in the lobby." I explained that this program is critical for my freedom and I was worried about losing credit for the session. Instead of addressing this, Mr. Johnson became combative and dismissive. He told me not to tell him what to do and stated, "I don't have the DUI, you do." He then made racist and derogatory remarks, calling me "ghetto" and incorrectly labeling me as "Hawaiian" (I am Samoan). These comments were discriminatory, humiliating, and completely inappropriate, especially in a mandated recovery program setting. Mr. Johnson continued to press me until I placed myself on mute. He eventually muted me himself, told me to "go ahead and report [him]," and then disconnected me from the class, this took place in front of 10 other participants on zoom. After this, I contacted the office again and spoke with Supervisor Roberto Alfaro, who directed me to Executive Director Luis Aguirre. While Mr. Alfaro told me I would receive credit for the class, no information was given on how Mission Council would handle this complaint or prevent such discriminatory treatment from happening again. I am requesting a formal investigation into Mr. Johnson's conduct, confirmation that my class credit is protected, and assurance that no participant will be subjected to discriminatory remarks in the future. Thank you for your time and attention to this serious matter. Sincerely

Good place to go and complete your DUI program. But don't try to get some one on the phone or to…read morereturn your calls. This Dry Zone program why even bother to list a phone number?

I have John Thompson as my group instructor. He is a phenomenal teacher! He very personable. He is…read morevery knowledgeable and educative. Despite the circumstances I couldn't ask for a better instructor. If I could give him a 100 stars I would!

Their costs are insanely expensive. And the staff are not very friendly. Likely the worst…read moreexperience I've had with any DUI school.

This is obviously not a place you would choose to patronize but if you must, here' a few tips:…read more Maria is the program coordinator and she's consistently friendly and helpful. If there's a problem she's the one to contact and she'll get back to you quickly with the answer. She's also very patient with those who aren't completely happy at the prospect of spending a year or more with her and her co-workers. She tells people that when it's done we'll miss them. She might be right. But only in her case. Carl has been there a long time and I imagine he's seen and heard it all. During a two hour session he doesn't really seem to care about the topic of conversation. Just keep talking otherwise he'll bring out the standard literature. He seems to quietly acknowledge that to the extent that this is a "DUI school", school is out after only 8 weeks and the many months that follow are therapeutic to some but punitive to all. If you're going to be stuck with someone for 9 or 18 months there are worse people to be stuck with. Tony is diehard AA and fond of extrapolating his life experiences into yours. Or just talking about his life experiences. You'll soon get to know his family's personal details better than those of Kim Kardashian's except that you can turn off the TV when you're sick of the Kardashians. If you feel that AA might be appropriate then Tony is the one for you. You'll get everything but a chip at the end of the meeting. Frederique is not there that often which is a good thing. Time recently spent in Paris had convinced me that the French weren't as awful as they're made out to be but I've since changed my mind, at least in her case. Better to collect trash on the roadside than spend an hour with this woman.

Terrible communication, defensive, overworked employees, they're not flexible or understanding, the…read moresecretary in charge of dealing with customers doesn't like to own up to her mistakes, rather washing her hands of situations knowing that consequences aren't hers to face. For example, today, Friday, Jan. 11th, the preface; I have called their office 20+ times (incl. Maria Vega's vm) and have yet been able to talk to anybody. According to their answering machine, their office hours are 10-7 M-Thu and 10-3 on Friday. I called at 9:40 AM and left a voicemail. I called 3 times at around 11:30AM I called 10 times between 12 and 2 PM. I called 4 times between 2 PM and 2:15 PM Oh and on Google it says they close at 2:30 PM today.. All I need for them to do is fax my updated file to another program, since when I went out of my way to go to Marin County in person to request my file faxed, they faxed an out of date file. Now, I'm trying to enroll in class in time to be able to get my license to be able to move out for school, just to be told that they have the wrong information. The program that has the right information (Marin County Dui Program), unfortunately, is not available to pick up the phone all business day and won't be available all weekend, and as always, it is (in this case, me) the customer getting the short end of the stick with their screw up. I have a lawyer waiting to go to court for me, I have a life I'm actively trying to pursue, and this program is abusive in its privilege, since it's the only program available in beautiful, bountiful Marin, and knows that many customers have to settle for convenience sake (let alone how hard it is to find any readily digestible information, alone. It's like they want this process to seem overtly complicated, mysterious and tedious so you have to rely on a monopolized system that can take advantage of you bc at this point, what other option do you have within the constraints of the courts?). If you're doing three months, just get it over with and never come back. If you're doing an extended program, I highly recommend commuting to another program if possible. This is too serious and important a matter, and I've spent way too much money as it is, for this to not be taken more professionally.

Disappointed with Sam, very inconsistent returning calls. We get it, you're a driving instructor;…read moretherefore, you can't always return calls promptly, but you prefer texts? Sure hope you're safely texting and not driving while texting. Furthermore, he only takes cash or checks, what's that about? If owners prefer cash only, it's easier to shield from income taxes, and they can report less earnings than they actually are & pay less income taxes. Things that make you go hmmmm??? He also has no decal displayed on his vehicle indicating "student driver", or company logo...absolutely nothing. Search on Yelp for other driving schools, highly recommend going with https://coastlineacademy.com. They offer feasible package deals, whereas Sam's rates are highway robbery (cash or check with no receipt provided). Coastline Academy takes all major credit cards. Coastline offers many instructors to choose from and flexible hours to fit your teenager's busy schedule. The vehicles are all decked out with their company logo/advertisement, very safe. The signage alone makes others aware there's a rookie student driver, so beware. They also send you a lesson report afterwards, so parents are aware of the grade, along with the child. It provides both positive feedback and constructive criticism, something this instructor doesn't understand. Be safe and see you on Yelp (SYOY)!

Sam is a nice bloke. He's responsive and my son liked him. We recommend him wholeheartedlyread more

I do not recommend this establishment at all, employees are very rude and honestly it feels like…read morethey're trying to set you up for failure. You cannot be one minute late because they will close the door in your face, they saw me running to the door and still closed the door on me. If you are trying to get your certification for CPR I recommend to get it at the adult school on pacific ave, they do it once a year usually in the spring at no charge. Also if you need to take DUI classes, you can go to ARC (209-464-7627) in Stockton they are very nice people that actually want to help you. Remember you have options and do not need to settle for less.

I always renew my CPR & first aid training here the staff is always super friendly. I have taken…read morethree classes with Paulette and she is just great! She makes the class fun and also makes sure that everyone is fully understanding what she is teaching. I would totally recommend the safety council!