I have John Thompson as my group instructor. He is a phenomenal teacher! He very personable. He is…read morevery knowledgeable and educative. Despite the circumstances I couldn't ask for a better instructor. If I could give him a 100 stars I would!

Their costs are insanely expensive. And the staff are not very friendly. Likely the worst…read moreexperience I've had with any DUI school.

A letter a wrote to Civil Rights Department of California…read moreHuman resources of San Francisco and The supervisor of Mission Council San Francisco Louis, I am submitting a complaint regarding discrimination and misconduct I experienced during a DUI/recovery class with Mission Council on September 22nd 2025, Monday. The class was scheduled from 2:00 PM to 4:00 PM. Around 3:15, I was disconnected from Zoom due to poor signal. After waiting in the lobby and not being admitted back in, I called the office twice for assistance. The second time, the office staff contacted Mr. Ennis Johnson, who eventually let me back into the class. Once I rejoined, Mr. Johnson began reprimanding me, saying I should not call the office and should "just wait in the lobby." I explained that this program is critical for my freedom and I was worried about losing credit for the session. Instead of addressing this, Mr. Johnson became combative and dismissive. He told me not to tell him what to do and stated, "I don't have the DUI, you do." He then made racist and derogatory remarks, calling me "ghetto" and incorrectly labeling me as "Hawaiian" (I am Samoan). These comments were discriminatory, humiliating, and completely inappropriate, especially in a mandated recovery program setting. Mr. Johnson continued to press me until I placed myself on mute. He eventually muted me himself, told me to "go ahead and report [him]," and then disconnected me from the class, this took place in front of 10 other participants on zoom. After this, I contacted the office again and spoke with Supervisor Roberto Alfaro, who directed me to Executive Director Luis Aguirre. While Mr. Alfaro told me I would receive credit for the class, no information was given on how Mission Council would handle this complaint or prevent such discriminatory treatment from happening again. I am requesting a formal investigation into Mr. Johnson's conduct, confirmation that my class credit is protected, and assurance that no participant will be subjected to discriminatory remarks in the future. Thank you for your time and attention to this serious matter. Sincerely

Good place to go and complete your DUI program. But don't try to get some one on the phone or to…read morereturn your calls. This Dry Zone program why even bother to list a phone number?

I was having serious ongoing financial issues, The staff doubled down and figured it out. And now…read moreI'm on the correct path. If you need services, I recommend Bibett.

If I could give negative stars I would. This place is set up so you fail and because you have done…read morea bad thing you will be punished even more. Do not sign up for this program, they are here to keep charging you no matter if it is not your fault that THEY MISSED their appointment time that I was ready for! Run from this place!!!!!!!!!!!!!!! You will not be sorry. I am going to file a major complaint against them because you cannot get anyone to answer a phone call to ask any questions or clear up their mess! BEWARE....

Alguien me puede dar información por favor cómo comunicarme con esta escuela intentado pero no…read morecontestan gracias

I'm currently finishing up my 3 month program for first time offenders…read more 5 stars for Keith! "Yes indeedy!" "Before ya do the clapping, ya betta get to know them first" Here are some rules to live by in education class (once per week): 1. Know your exits. If the front is blocked off, go through the back. 2. Pay your fees on time. 3. Be on time. 4. What's said in here stays in here. "If you're going to gossip, tell yo own stuff; it's juicer and more accurate". 5. Participate. 6. No sleeping. 7. Respect other's opinions. 8. Only one person to the bathroom at a time. 9. No food or drinks. Clear water bottles only. 10. Wear appropriate attire. 11. No leaving the building after you enter. 12. No cell phones. 13. No profanity. Little words turn into big words, which turn into sentences. 14. Do not come intoxicated and/or under the influence. TIP#1: 50-75% first time offenders become second time offenders. Make the right choices and learn the first time around. TIP#2: If you're even a minute late, you will not be let into the classroom, will have to do a makeup, and pay a $25 fee. Keith likes me, so he was nice enough to let me slide one time when I came in at 7:01pm. 3 face to face interviews: These only last 10-15 minutes so they're chill! 5 group meetings with my counselor Lisa: I find these much more enjoyable and interactive than education!

here you can file a complaint Department of Health Care Services to report this alleged violation…read moreof the DUI program. Here is the website link to report. https://www.dhcs.ca.gov/individuals/Pages/Sud-Complaints.aspx I do not recommend this place please try anywhere else, they took my money and never followed up until 60days after I was required to enroll in 30 days.

Misleading regarding fee structure and responsibility refund-- was told would be receiving a check…read moreby clerk and to wait. The check did not arrive so followers up after several weeks, it is very hard to contact anyone at this company, when I finally did was told I no longer qualified and would not be receiving the refund after all. LOL. Thanks for letting me know. Terrible service and a ridiculous response. Would not recommend.

Everything about this program is a problem, I thought it was me but after reading all the reviews i…read moresee that what has happened to me is also an ongoing problem for most people. They are definitely not there to help you be successful, on the contrary, they bank on your failure to keep sucking money out of you. Zero accountability for canceling and actually said that although it was them cancelling it would count as a no show but for this time they would forgive the fee. I wish i knew why the county would approve of this program, complete incompetence try to find somewhere else, I couldnt so im still stuck here.

This company is all about extorting their clients of their money. They charge fees if you need to…read morereschedule classes, miss classes and if the zoom instructor thinks your not paying attention they will remove you from the class with no warning. Being removed from a class equals a missed class and they steal $65 from you just to allow you to attend the next scheduled class. Their new female instructor is inexperienced and power hungry. I'll be filing a formal complaint with the state.

Excellent service! All of my questions were answered in a timely and professional manner. If you…read moreare in need of assistance with anything related to DOT SAP, return to work, or anything about clearinghouse. Look no further than American River Wellness. I highly recommend them!

Graham's help ends as soon as he's paid.. after that, you're on your own. He won't return an email…read moreor answer a phone call.