Rude as h$&@, inefficient, and I really don't think they know how to count. I would never go here…read moreagain. Go to Sellersburg, Scottsburg, or any place else. Believe me, it's worth the drive.

went in there to try to transfer a title for a vehicle I purchased ran into a couple of road bumps…read more I was asking in general questions and the gentleman who was supposed to be helping me was to ready to reply but wasn't listening to what I was asking mind you the website stated something completely different than what they told me in person and it took 2 other ladies to help clarify I remember one name in particular Debbie very sweet lady but the man and the other ladies attitude towards my concerns was ridiculous shouldn't be in customer service if you have an attitude like that

Not a bad location. If I don't renew my tags online, I will typically visit one of the suburban…read morelocations to avoid any crowds, and downtown. I had to visit this location twice over the winter. First visit: To have something corrected on our marriage license since the Middletown location made yet another mistake(the lady out there made a half-dozen mistakes on our license, five of which we caught when we were there). This was a simple in-out. The lady told us we could've waited until we filed it to have them correct(white it out)/to save us a trip, but I didn't want to wait(a-n-x-i-e-t-y about such things). Second visit: A return to drop off and file the marriage. Again.. a simple in-out during a snowy time in the city. We went ahead and paid for 2 certified copies. Both times were great. The employees were nice, helpful, and talkative(without doing too much). Parking seems to be easier downtown now... they have signs posted around for street parking so you can text a number and pay/reload your time. I like that. Every city should implement it. The building is also an old courthouse, so it has that historical flair. Good visit. If I ever need to go in for tag renewal, I wouldn't hesitate to use the downtown branch again.

No sloths working here. But patience is required, such is life. Courteous and helpful workers.read more

I went to the Westport location to renew my auto registration…read more I took a number as I entered the office, but soon figured out that it had no significance because they were calling people at random. When I asked to speak with a manager to understand what was going on, a manager named Justin wouldn't even answer my question and instead came out and made about how everyone was supposed to be separated into two groups and sitting in different areas. No sign! He was rude, condescending, and treated everyone in that room like a child that had misbehaved. I've been going to that office for years and that's the worst experience I've ever had! He was a complete jerk and had no business working there...

This place SUCKS big time and should be closed down. I had to put in a complaint form into the…read moretransportation cabinet to get my driver license and get a refund for being over charged. I ordered my license in January 2023 on their website and didn't get them until July. My life is very busy so I forgot about it. My license expired at the end of January. Made an morning appointment in June to get my license. Soon as I walk in the place the shananagins started. They had us who were paying with credit cards to leave the main building to go to the smaller building across the parking lot. When we arrived there were only a few people in there, so we assumed we would be in and out. That didn't happen. They had two clerks in this cramp trailer. More people came after us ,and theses clerks were slower than an old feeble turtle. They had people cutting in front us and very unorganized. We sat around with sad angry faces. Near closing time and hadn't seen the clerk, another employee escorted us back to the main building. The main building is empty and got waited on finally. The clerk and supervisor blamed me for waiting over thirty days to follow on there error. They blamed the post office and charged extra and told me I had wait to get my temporary and real license in the mail. Desperate to drive with expired license and getting fined by the police paid again. The supervisor was incompetent and didn't know her job and the clerk played games. He pretended to go check returned mail from January and couldn't find my license. The supervisor was making up things. I let them know I would be going their heads. The clerk was beginning me not to. Leaving to walk to the parking lot a major bad storm started up. Heavy rain, thunder and heavy winds destroyed umbrellas and we ended up getting soaked. This was very symbolic of the service we got that day. In the end I ended up getting two temporary and two real licenses in the mail. This place need a major overall or close it down. This place is ghetto in every way.

My experience with the BMV has always been positive. I've used them several times since 2016 when…read moreI returned to the area (obtain IN drivers license from another state, transfer car to another owner / done twice for two different vehicles, switch driver license to state i'd). So, it really surprises me when I read some of the negative reviews. The employees have been very friendly, explained any relevant information in a clear and concise manner, and provided all necessary information (when items were missing, etc.) to quickly close gaps on what I needed to get accomplished. They have always been incredibly patient and often offer smiles. Some visits have been busier with customers than others. Regardless how busy they've been, it's always been obvious that the employees work diligently and as quickly as possible to meet the customers' needs and to move onto the next. The visits and wait times have never been excessively long. They provide 5 stations to take exams. The main waiting area has plenty of seating. There are two places where photos are taken - maybe one for driver's license and the other for state ids. There are approximately 6-7 employees to help with all the BMV needs. The parking is not bad. The parking lot isn't huge, but I believe is adequately sized for them. It sort of sits on a hill, so it can be a little awkward maneuvering in / out of spaces.

I renewed my driver's license this morning at the New Albany BMV! It was in and out! Easy! Well…read morerun! Couldn't have been better! I'd give a ten for sure! Diane Cravens

I'm starting this review with patience…read more You may ask why? It is needed because of Covid19 the clerks offices has been inundated by this unprecedented virus. I had visited two different offices and found long lines. As it turns out each office is running on skeleton crews. I was thankful they were able to be open. As we stood outside in single file with 20 people before me, we were periodically explained by employees under CoVid protocol the Staff of only two on duty can only allow two customers inside at one time. To help speed the line we were given information to have ready and if anyone didn't have all needed documents one was saved the loss time. Once my turn came, I found the employees to be helpful and courteous. My renewal was easy and faster than expected. " Patience is what is needed in thees difficult times ", Plenty of lot parking No facilities available Revised hours due to CoVid.

Ok- hear me out. No one likes to go deal with cars, licenses, etc. This time it was even more…read morecrowded than usual because of the Russian malware attack from last week. So- off I went to presumedly spend hours & hours waiting. Nope. There was a fantastic worker who was keeping everything/everyone in order. She made sure we had our paperwork in order so we weren't wasting our (and their) time but not having what we needed. Further, if people were there for 3 specific "regular" things & had their stuff in order, then those were put in a rapid line. It really kept everything going. I was beyond shocked that my entire visit was only about an hour. Now, do I look forward to renewing next year? Nope. But, I will be going to this branch!

no tengo una palabra más expresiva de esta persona que no sea rasistas, soy latina me compré un…read morecarro sólo fui a sacar una chapa cada día que iba me pedían un papel diferente, ya me di cuenta que era aproposito ya que no era la primera compra que hacía luego fui a otro lugar ellos dijeron que era el mismo sistema y pues en el otro lugar me dijeron que no eran necesarios si es el mismo sistema que explicación tiene todo lo que me hicieron pasar fue frustrante ir 5 veces con papeles diferentes, le pagué a un notario y un abogado lo cual fue por gusto porque ambos me dijeron que lo que pedía esta muchacha no tenía sentido, aquí me dijeron cuenta que todo fue a propósito y lo comprobé cuando fui a otro, no es fácil gastar dinero por gusto la muchacha que me atendía es una que habla español de hecho la única no vengas aqui si eres latino

This wasn't quick and easy process. Thanks to their help. I switched a car title from out of state…read moreand was able to have everything processed and completed by the end of my trip. Perfect.

I had to title a vehicle in Ky. from out of state. The Supervisor at the Dixie and Upper Hunters…read morelocation was very arrogant and didn't listen. Instead she talked over me. I went out of my way to explain exactly what I needed. She told me it had to be inspected first by the sherriff. I took it to the sherriff location and he said it had to be titled before he could inspect it. He was upset at me because I was doing what I was told. This location is mismanaged and is in dire need of qualified management. If Bobbie Holsclaw can't manage the location better than this, it's time to vote her out of office.

the worst clerks office in Louisville they're rude, always switching up their "rules" last month…read moregot my plate emailing the same insurance the same way was no issue go today to renew them and they make it a big issue saying i can't do it when literally did the same thing

Having lived in a few different states. I've had my fair share of dealing with the DMV and county…read moreclerk, this is one of the only states where people are actually nice, patient and know what they are doing. Entire staff here is super friendly and very helpful. I had to deal with my stupid bank taking almost 6 months to send me my title (moved from Nevada to here and it's a whole mess of title holding state vs non title holding state) Each employee that helped me with out of state vehicle transfers took 30 minutes or less from start to finish with transferring title and handing me plates.

Faith was efficient, effective and good company! I thoroughly enjoyed my experience! I was nervous…read moregoing in, did I have all the right documentation, what did I forget? But, Faith immediately put me at ease! Just lovely!

Long a** wait times even with appointment. Everyone non-stop complaining and I've heard people say…read morethey're understaffed multiple times. Hire more people. OR, a great idea is to raise the wage to work there and maybe people would want to work there! What a great idea! Who would've thought of that? Security guards gotta attitude problem some days, prob the days he's out of his pain pills. Wasted my time. When you go from the KSP after a roads test, you get put in a line. So people who put in appointments obviously trump you. What about the people who didn't know about that? What do you want us to schedule a roads test then a Intermediate to full license test? One of the ladies that helped me had an attitude as well. Sure its stressful there but if u cant handle it then quit your job u dirty swine

Finally! Everything is located in one building! I visited the Department of Motor Vehicles on the…read morefirst floor. The area is easy to navigate and each station is labeled to make sure customers experience as less confusion as possible. The vehicle registration line is amply staffed to keep the line moving smoothly. There are also signs posted giving individuals the opportunity to email a digital copy of their insurance verification to speed up the process before you even get to a staff member. You have the ability to write checks, pay in cash or by credit/debit card for a fee. The employees have always been professional, personable and polite when I have renewed my registration each year. It took me approximately 6 minutes to complete my transaction!

Excellent attention to detail and very helpful and kind individuals. Made process easy.read more