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Driver Licensing Regional Office

2.3 (3 reviews)
Closed • Closed

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Jefferson County Metro - Louisville

Jefferson County Metro - Louisville

2.8(12 reviews)
8.1 mi•Bowman

I went to the Westport location to renew my auto registration…read more I took a number as I entered the office, but soon figured out that it had no significance because they were calling people at random. When I asked to speak with a manager to understand what was going on, a manager named Justin wouldn't even answer my question and instead came out and made about how everyone was supposed to be separated into two groups and sitting in different areas. No sign! He was rude, condescending, and treated everyone in that room like a child that had misbehaved. I've been going to that office for years and that's the worst experience I've ever had! He was a complete jerk and had no business working there...

This place SUCKS big time and should be closed down. I had to put in a complaint form into the…read moretransportation cabinet to get my driver license and get a refund for being over charged. I ordered my license in January 2023 on their website and didn't get them until July. My life is very busy so I forgot about it. My license expired at the end of January. Made an morning appointment in June to get my license. Soon as I walk in the place the shananagins started. They had us who were paying with credit cards to leave the main building to go to the smaller building across the parking lot. When we arrived there were only a few people in there, so we assumed we would be in and out. That didn't happen. They had two clerks in this cramp trailer. More people came after us ,and theses clerks were slower than an old feeble turtle. They had people cutting in front us and very unorganized. We sat around with sad angry faces. Near closing time and hadn't seen the clerk, another employee escorted us back to the main building. The main building is empty and got waited on finally. The clerk and supervisor blamed me for waiting over thirty days to follow on there error. They blamed the post office and charged extra and told me I had wait to get my temporary and real license in the mail. Desperate to drive with expired license and getting fined by the police paid again. The supervisor was incompetent and didn't know her job and the clerk played games. He pretended to go check returned mail from January and couldn't find my license. The supervisor was making up things. I let them know I would be going their heads. The clerk was beginning me not to. Leaving to walk to the parking lot a major bad storm started up. Heavy rain, thunder and heavy winds destroyed umbrellas and we ended up getting soaked. This was very symbolic of the service we got that day. In the end I ended up getting two temporary and two real licenses in the mail. This place need a major overall or close it down. This place is ghetto in every way.

Indiana Bureau Of Motor Vehicles - ample seating in waiting area

Indiana Bureau Of Motor Vehicles

3.1(8 reviews)
4.5 mi

My experience with the BMV has always been positive. I've used them several times since 2016 when…read moreI returned to the area (obtain IN drivers license from another state, transfer car to another owner / done twice for two different vehicles, switch driver license to state i'd). So, it really surprises me when I read some of the negative reviews. The employees have been very friendly, explained any relevant information in a clear and concise manner, and provided all necessary information (when items were missing, etc.) to quickly close gaps on what I needed to get accomplished. They have always been incredibly patient and often offer smiles. Some visits have been busier with customers than others. Regardless how busy they've been, it's always been obvious that the employees work diligently and as quickly as possible to meet the customers' needs and to move onto the next. The visits and wait times have never been excessively long. They provide 5 stations to take exams. The main waiting area has plenty of seating. There are two places where photos are taken - maybe one for driver's license and the other for state ids. There are approximately 6-7 employees to help with all the BMV needs. The parking is not bad. The parking lot isn't huge, but I believe is adequately sized for them. It sort of sits on a hill, so it can be a little awkward maneuvering in / out of spaces.

I renewed my driver's license this morning at the New Albany BMV! It was in and out! Easy! Well…read morerun! Couldn't have been better! I'd give a ten for sure! Diane Cravens

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Indiana Bureau Of Motor Vehicles - Front of building

Front of building

Indiana Bureau Of Motor Vehicles
Indiana Bureau Of Motor Vehicles

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Jefferson County Clerk

Jefferson County Clerk

3.1(8 reviews)
12.9 mi

Ok- hear me out. No one likes to go deal with cars, licenses, etc. This time it was even more…read morecrowded than usual because of the Russian malware attack from last week. So- off I went to presumedly spend hours & hours waiting. Nope. There was a fantastic worker who was keeping everything/everyone in order. She made sure we had our paperwork in order so we weren't wasting our (and their) time but not having what we needed. Further, if people were there for 3 specific "regular" things & had their stuff in order, then those were put in a rapid line. It really kept everything going. I was beyond shocked that my entire visit was only about an hour. Now, do I look forward to renewing next year? Nope. But, I will be going to this branch!

no tengo una palabra más expresiva de esta persona que no sea rasistas, soy latina me compré un…read morecarro sólo fui a sacar una chapa cada día que iba me pedían un papel diferente, ya me di cuenta que era aproposito ya que no era la primera compra que hacía luego fui a otro lugar ellos dijeron que era el mismo sistema y pues en el otro lugar me dijeron que no eran necesarios si es el mismo sistema que explicación tiene todo lo que me hicieron pasar fue frustrante ir 5 veces con papeles diferentes, le pagué a un notario y un abogado lo cual fue por gusto porque ambos me dijeron que lo que pedía esta muchacha no tenía sentido, aquí me dijeron cuenta que todo fue a propósito y lo comprobé cuando fui a otro, no es fácil gastar dinero por gusto la muchacha que me atendía es una que habla español de hecho la única no vengas aqui si eres latino

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Jefferson County Clerk - Interior

Interior

Jefferson County Clerk - Lobby

Lobby

Jefferson County Clerk - Interior

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Interior

Driver Licensing Regional Office - departmentsofmotorvehicles - Updated May 2026

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