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Drive Train Unlimited

1.0 (1 review)

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6 years ago

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Autozone

Autozone

(23 reviews)

My nineteen year old son went into autozone on bluff street and bought an oil filter and 5 qt of…read moreoil for his car. He's not a professional mechanic. He wanted to save money by changing his oil on his own, which he doesn't often do, he got the filter. And when he got home, he drained the oil out and put the new filter on and put new oil in. He started his car and it started leaking oil from the filter really bad. So he turned his car off by this time I had got home and saw that there was a mess all over the driveway and decided to see what was going on. He told me his filter was bad, so I took it off and looked at it, and there was no gasket On the filter. He called autozone and talked to of the sales representative, and he said, bring the filter in and the oil. And we will get you a new filter and new oil. When we got there The manager had no idea what was going on and the salesman that talked to my son on the phone Never told the manager. So anyways, the manager said the only thing he could do was give us a new filter, and he couldn't do anything about the oil. Which my son paid eighty dollars for 5 quarts. I said to him that's the best you can do!?. My son works his butt off and wanted to save money. But now, since you sold a filter with no gasket on it and didn't check to make sure that there was a gasket before selling it to my son he's out 80 dollars! The manager basically told us that it was our fault for not checking the filter before he bought it. And I said, that's bullshit. If you can't honor the mistake of not checking the parts when you sell them to people and won't make it right Then we won't be buying any more parts from them anymore. So we went to Napa, got more oil, which was 5 qt. For $50, realizing that autozone ripped us off by over pricing the oil. Bad , bad customer service in my opinion. So be warned , when you buy parts or anything from autozone , if they screw up , they're not going to make it right.

Autozone is not willing to help when the parts they sell fail. They refunded the money for the…read morepart but refused to help with the issues the part that failed caused. The oil line ruptured from the crimped end and oil drained all over the engine causing it to seize and kill the truck. They didnt bother to send the part back until we insisted and then when Dorman Products denied it they said nothing until I called to see where the claim was. I called the service person at the store was rude and tried to blame us for the driving. I was completely disgusted with their service and follow up.

Red Rock Garage - RED ROCK GARAGE

Red Rock Garage

(8 reviews)

Crooks. I blew an engine in my motorhome. I had nothing…read morebut problems with this shop. New motor left uncovered for weeks in the shop exposing the long block to shop dirt and debris. Then when they were putting the motor in, they dropped the engine and put it into the radiator. When I got the bill it was almost double what I was quoted. I was charged for extra parts including a new radiator they told me was bad. I was furious since I was not informed of the extra charges. I didn't know what happened until months later when bumped into someone who was in the shop that day told me what had happened. Bottom line. This is one of the shops you should stay far away from.

I am from Las Vegas, Nevada going to my family reunion in Idaho. On the way there I noticed my…read morecar had a check engine light that came on. Stop at Red Rock Garage in St. George, Utah around 1:30 pm, which a guy name Jerroel helped me. He said my oil sensor wasn't working and there were no oil in my car. Stayed there for at least three hours, he did an amazing job working on my car, ordered the part and stayed an extra hour working on my car. They closed at 5:00 pm and was there to 6:00 pm. Dennis was also there and I cannot thank them enough for going above and beyond their service and professionalism. Also, I thought my car bill was going to be at least $500.00 and I was only charged less than $200.00. I definitely recommend going to them. David P.

Drive Train Unlimited - autopartssupplies - Updated May 2026

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