Very nice service. But they need to clean up around front…read moredoor. Move the area for smoking from in front of the door. Empty trash cans from in front of doors. Just needs some cleanup.

We were traveling through town when we realized our Engine Oil cap was missing. So we noticed…read morethere was an O'reilly's behind the Flying J and called them up. The young woman that picked up the phone was very professional and was able to assist me on tracking down the correct cap for our 97 Tahoe. When we arrived the young woman was on the phone but the gentlemen working with her didn't miss a beat and was able to track down the cap in matter of minutes. The entire staff was friendly and it made our shopped NH experience worry free considering we were traveling from Austin, TX. Thanks for the awesome work!!

Bought a remanned alternator in January. Also had to change out a brake booster and power steering…read moresystem at the same time. So I had to first find all the parts for my Vehicle and get them ordered, this took a little bit of time. So got it all put together. Fired up the beast. Seemed to be good. Then battery not charging shows up on the dumby panel. New (remanned) alternator doesn't charge. Took it back and wouldn't ya know it. I don't even have a phone number there anymore. So my lack of receipt is now the issue motal Of the story. Have them check the alternator before you leave the store. Because even though the manager knew it was sold from him, he couldn't do anything since I was no longer in the system under my phone number and it also showed I hadnt been there since 2013. So I bought someone else's old alterator. NICE!!!! Now I have two of em TO ALL WHI NEED TO KNOW GILLETTE ALTERNATOR AND STARTER REALLY OUTDOES THE PARTS STORE AND BET YA SAVE A COUPLE PENNIES WHILE YOUR AT IT

I was passing through and I was having car trouble. Levi helped me get my car fixed and running…read more The staff was amazing.

I am extremely disappointed with the assessment and overall handling of my vehicle…read more I brought my truck in to have the tailgate latch repaired and to run an engine diagnostic. I dropped the vehicle off at 8:00 a.m. and was told the assessment would take only a few hours. However, I did not receive any communication throughout the day. When I called at approximately 4:30 p.m. for an update, the staff member I spoke with was unprofessional and dismissive. I simply wanted to know what had been diagnosed, the estimated cost, and whether the tailgate latch repair had been completed. At that point, I was informed that the tailgate latch had not been repaired and that the shop had identified nearly $8,000 in additional issues. I advised them not to schedule or proceed with any repairs and stated I would come in the following morning to discuss the findings. I arrived at 8:00 a.m. the next day and explained that I intended to seek a second opinion. The same staff member remained unprofessional and then stated that someone from my crew had accessed the truck overnight and tampered with the tailgate. This claim is completely false. My crew and I were over 100 miles away and did not return until that morning. When I inspected the truck, I found that multiple wires had been cut and an additional bracket had been broken on the tailgate--damage that was not present when I dropped the vehicle off. As a result, the cost to repair the tailgate increased by an additional $500-$600. When I asked whether the vehicle had been vandalized on their property, I did not receive a clear or appropriate response. I requested the return of my truck and informed them that I would be taking it elsewhere for another evaluation. I was only given the manager's phone number, and despite waiting all day, I have yet to receive a return call. Given the circumstances, I believe a police report for vandalism occurring on their property should have been considered. The lack of communication, accountability, and professionalism throughout this experience has been unacceptable. Note: This platform requires a star rating, but if it were up to me, I would not give any stars.

My experience with this dealership has been an absolute nightmare. I brought my Dodge in 7 months…read moreago to replace a water pump, which cost me $1,100. Unbelievably, it took them seven months to complete this repair. Just recently, the same water pump failed again, leaving me stranded in another city. I had to pay out-of-pocket for a tow to the nearest Dodge dealership. That second dealership confirmed it was indeed the water pump and serpentine belt that were the only issues, and while they acknowledged it was warranty work, they explicitly stated they "did not want to" perform it. I then had to limp my truck back to this Gillette dealership. They spent another month "waiting on parts" for the water pump - which makes me highly suspect they weren't installing a new unit in the first place, but rather a refurbished one. I even had to call them to remind them about my vehicle, as it seemed they had forgotten about it entirely. After my call, it still took them another week and a half to "finish" the job. To add insult to injury, they found a way to charge me, claiming I had a "cracked hose" - an issue that the other Dodge dealership, who thoroughly inspected my truck, did not find. This feels like a clear attempt to bill for unnecessary repairs during warranty work. Seven months for an initial water pump replacement, followed by a breakdown, a second multi-week repair, and questionable charges for alleged issues makes this the worst dealership experience I've ever had. Their inefficiency, lack of communication, and questionable practices are unacceptable. I strongly advise anyone to look elsewhere for their vehicle service. THIS IS THE REASON EVERYONE SAYS NOT TO BUY VEHICLES LOCALLY! I did reach out to Mona she let me know there is nothing that they are going to do to assist me. She suggested I reach out to Stellantis. She had apparently spoke with the general manager who also said that there will be nothing they will do to assist me.

Always a pleasure. Thank you Red and Ben for fixing my ride so quick and making sure it's not gonna…read morebreak down on me.

I was impressed with there professionalism, knowledge and friendliness. I was very happy with the…read moreservice provided.

Stopped in on busy day after being waylaid for the night because of a snow storm. One of our tires…read morewas losing pressure. Despite their full schedule, Hagen said he would try to squeeze us in. Turns out we had a screw in the tire. While waiting, we watched the team help others. Seth and Jordan were knowledgeable, professional and kind with every customer. The place ran like a well-oiled machine. Lol. Hagen removed and patched our tire for us. And when we pulled our credit card out, he said, "No charge". We tipped and told him to buy the boys a beer. Superb service.

These guys are marvelous professionals…read more I stopped in with my RV because I had a couple of issues that need to be checked out. It didn't involve buying new tires because diagnosis of the problem with under inflation was unknown - it could've been a defective tire or tire with a nail in it. Also, the readings for tire gauge with it were different from the tire, pressure management system, signaling that perhaps one or the other might be faulty. I had these folks look into it. they figured out tge solutions in about 15 minutes. Can't say enough good things about this place or the staff and management. Discount tire doesn't usually charge customers for air checks and top offs. But if they help you out as they did me I suggest you leave this guys who did the work a cash tip. Discount tire will get my next tire business.

Got there at 8 to have oil change and then tires rotated…read more Stripped lug nut - now home by shuttle - waiting for them to bring truck! Disappointing I asked first for no charge for service! Wayne Schneider Only person in there!

Excellent customer service from Tate & Co. Saw us on short notice for an unexpected problem, and…read morehelped us troubleshoot a solution to get us back on the road. Very neighborly!

Even if they changed their business practices i would never trust them again. Had them install a…read morenew transmission in a Chevy diesel 6.5, they broke every wire in the harness going to transmission, they repaired the harness with butt connectors & electrical tape & never mentioned a word about it! They also pinched the starter wire between the block & transmission! & to top it all off they used the old torque converter. Who does that? Charged us 5500.00 & caused us so much down time & extra costs in repairs for damage they did. Granted, you can always blame the mechanic assigned to perform the work, but it's always the owners name & responsibility to verify the work was done properly. Which they failed miserably. Because of their unprofessional attitude, the way they treat customers, i don't appreciate being yelled at or threatened. I do have witnesses, the corners that were cut, & repairing the other damage caused by their carelessness, not checking over completed work before it leaves their shop, is it any wonder so many people go to rapid to have work performed professionally? Go ahead & roll the dice if you want, but if you want to gamble, there's casinos in town. Your odds of winning are no doubt greater there!

Took my Mazda in because there was an issue my husband wasn't sure of. The mechanic was able to…read morefigure it out and replace the part within a day. Excellent work. Great value. Very happy with the service.