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    Drive Train Industries

    1.0 (1 review)
    Open 7:00 am - 5:00 pm

    Services - Drive Train Industries

    Auto maintenance

    Auto repairs

    Auto steering and suspension repair

    1 More Service

    Routine automotive maintenance

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    10 months ago

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    White's Energy Motors

    White's Energy Motors

    (22 reviews)

    I am extremely disappointed with the assessment and overall handling of my vehicle…read more I brought my truck in to have the tailgate latch repaired and to run an engine diagnostic. I dropped the vehicle off at 8:00 a.m. and was told the assessment would take only a few hours. However, I did not receive any communication throughout the day. When I called at approximately 4:30 p.m. for an update, the staff member I spoke with was unprofessional and dismissive. I simply wanted to know what had been diagnosed, the estimated cost, and whether the tailgate latch repair had been completed. At that point, I was informed that the tailgate latch had not been repaired and that the shop had identified nearly $8,000 in additional issues. I advised them not to schedule or proceed with any repairs and stated I would come in the following morning to discuss the findings. I arrived at 8:00 a.m. the next day and explained that I intended to seek a second opinion. The same staff member remained unprofessional and then stated that someone from my crew had accessed the truck overnight and tampered with the tailgate. This claim is completely false. My crew and I were over 100 miles away and did not return until that morning. When I inspected the truck, I found that multiple wires had been cut and an additional bracket had been broken on the tailgate--damage that was not present when I dropped the vehicle off. As a result, the cost to repair the tailgate increased by an additional $500-$600. When I asked whether the vehicle had been vandalized on their property, I did not receive a clear or appropriate response. I requested the return of my truck and informed them that I would be taking it elsewhere for another evaluation. I was only given the manager's phone number, and despite waiting all day, I have yet to receive a return call. Given the circumstances, I believe a police report for vandalism occurring on their property should have been considered. The lack of communication, accountability, and professionalism throughout this experience has been unacceptable. Note: This platform requires a star rating, but if it were up to me, I would not give any stars.

    My experience with this dealership has been an absolute nightmare. I brought my Dodge in 7 months…read moreago to replace a water pump, which cost me $1,100. Unbelievably, it took them seven months to complete this repair. Just recently, the same water pump failed again, leaving me stranded in another city. I had to pay out-of-pocket for a tow to the nearest Dodge dealership. That second dealership confirmed it was indeed the water pump and serpentine belt that were the only issues, and while they acknowledged it was warranty work, they explicitly stated they "did not want to" perform it. I then had to limp my truck back to this Gillette dealership. They spent another month "waiting on parts" for the water pump - which makes me highly suspect they weren't installing a new unit in the first place, but rather a refurbished one. I even had to call them to remind them about my vehicle, as it seemed they had forgotten about it entirely. After my call, it still took them another week and a half to "finish" the job. To add insult to injury, they found a way to charge me, claiming I had a "cracked hose" - an issue that the other Dodge dealership, who thoroughly inspected my truck, did not find. This feels like a clear attempt to bill for unnecessary repairs during warranty work. Seven months for an initial water pump replacement, followed by a breakdown, a second multi-week repair, and questionable charges for alleged issues makes this the worst dealership experience I've ever had. Their inefficiency, lack of communication, and questionable practices are unacceptable. I strongly advise anyone to look elsewhere for their vehicle service. THIS IS THE REASON EVERYONE SAYS NOT TO BUY VEHICLES LOCALLY! I did reach out to Mona she let me know there is nothing that they are going to do to assist me. She suggested I reach out to Stellantis. She had apparently spoke with the general manager who also said that there will be nothing they will do to assist me.

    Northwest Performance & Machining

    Northwest Performance & Machining

    (6 reviews)

    Even if they changed their business practices i would never trust them again. Had them install a…read morenew transmission in a Chevy diesel 6.5, they broke every wire in the harness going to transmission, they repaired the harness with butt connectors & electrical tape & never mentioned a word about it! They also pinched the starter wire between the block & transmission! & to top it all off they used the old torque converter. Who does that? Charged us 5500.00 & caused us so much down time & extra costs in repairs for damage they did. Granted, you can always blame the mechanic assigned to perform the work, but it's always the owners name & responsibility to verify the work was done properly. Which they failed miserably. Because of their unprofessional attitude, the way they treat customers, i don't appreciate being yelled at or threatened. I do have witnesses, the corners that were cut, & repairing the other damage caused by their carelessness, not checking over completed work before it leaves their shop, is it any wonder so many people go to rapid to have work performed professionally? Go ahead & roll the dice if you want, but if you want to gamble, there's casinos in town. Your odds of winning are no doubt greater there!

    Took my Mazda in because there was an issue my husband wasn't sure of. The mechanic was able to…read morefigure it out and replace the part within a day. Excellent work. Great value. Very happy with the service.

    Drive Train Industries - autopartssupplies - Updated May 2026

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