Terrible shop with the worst mechanics, I was deployed and my ma wanted to do something nice for…read moreme. She took the truck to the shop and they were supposed to fix the rear main seal and the water pump. They proceeded to tell her it wasn't the rear main seal and that we needed a new oil pan. Charged her for what should've been a gold plated coil pan and then they didn't connect the air intake properly and also jammed the mass airflow sensor in sideways. When I had gotten my truck back after deployment it was gasping for air we found the air leak and fixed that particular problem. However I ignored that it had a new rough idle and it just threw code for both banks and that's when I noticed the mass airflow sensor. whoever the mechanic that worked on my vehicle should never be allowed near a vehicle again. The amount of items he was negligent towards not to mention the lack of finesse with the parts he reapplied show he does not have what it takes to be a mechanic. I was so mad initially with how I got my truck back i didnt ever want to acknowledge my truck went to that shop I now regret not taking it back and forcing them to fix what they had done.

My vehicle had some diagnostic issues and by simply calling he explained to me what EXACTLY was…read moregoing on. Whew! What an amazing mechanic! I would highly recommend this shop to anyone! I offered to pay him for his time but he literally answered all over the phone. If and in the future I will bring the vehicle in for any other further issues!

We had a screw in a tire as we were leaving an RV Park. I was able to fill the tire up and my wife…read moregot us an appointment. Josh got us in right away and we were on the road in 45 minutes. They repaired the rear dual tire with the 5th wheel on. It was less than $35.00. Thanks so much Josh and staff!!

The biggest thank you ever from a stranded wife on I 90. You…read moreGuys are absolutely amazing. Quick unbelievably efficient and just an all around bunch of great guys. Thank you so much for the quick rescue!!!

On our trip from Monument, CO to Flathead Lake, Montana, our Mercedes GL 450 suddenly QUIT RUNNING…read moreabout 30 miles south of Buffalo, Wyoming. Fortunately had cell reception and called Pat at K&K in Gillette, Wy. Said he could do diagnostics at 4:00 the following day. After a 100 mile flat tow, completed diagnostics, overnighting of the Mercedes fuel pump, we were back on the road in two days! Pat was very competent, hard working, and ethical throughout. Highly recommend.

Our cross-country drive from Virginia to a family reunion in Thermopolis, Wyoming, had been going…read moresmoothly until what sounded like a transmission failure near the Gillette exit. To say we were extremely concerned would be an understatement. My daughter immediately took her phone and searched for an auto repair business. K&K Auto Repair was listed as the only garage still open (it was 5:35 pm on a Friday) for the day. We limped into K&K, parked our Mercedes GL450, and entered the establishment. The receptionist greeted us with kindness and warmth. We explained our situation, and she alerted the mechanic. The mechanic, displaying the same type of courtesy and professionalism, took our car to the garage for a diagnostic test as we eagerly waited for the results. Twenty minutes later, the mechanic stepped into the waiting area and said, "I have good news and bad news. The good news is that your transmission is fine. The bad news is that your lower fuel pump is done, and I will have to order a new one." Sadly, we had to leave the car at K&K for the repairs, and my father-in-law drove from two hours away to pick us up. The following Thursday, K&K contacted us and said the necessary repairs had been made and the vehicle was ready to be picked up. The next day, my father-in-law dropped us off at K&K, we paid a fair price, and began our journey back to Virginia. Our car ran like a new car all the way home. Whether your car is domestic or foreign, K&K can repair your car. Thanks, K&K!!!!

If I could rate negative stars, I would. Had to start recording our conversations with them (and…read moretelling them I was doing so) because they lied to me multiple times about my vehicle. Three months later I STILL do not have my vehicle. Bout to go pull it from their lot and trailer it to Denver. Ridiculous. At one point they told me they had no record of my vehicle ever being there. Awful service.

I am extremely disappointed with the assessment and overall handling of my vehicle…read more I brought my truck in to have the tailgate latch repaired and to run an engine diagnostic. I dropped the vehicle off at 8:00 a.m. and was told the assessment would take only a few hours. However, I did not receive any communication throughout the day. When I called at approximately 4:30 p.m. for an update, the staff member I spoke with was unprofessional and dismissive. I simply wanted to know what had been diagnosed, the estimated cost, and whether the tailgate latch repair had been completed. At that point, I was informed that the tailgate latch had not been repaired and that the shop had identified nearly $8,000 in additional issues. I advised them not to schedule or proceed with any repairs and stated I would come in the following morning to discuss the findings. I arrived at 8:00 a.m. the next day and explained that I intended to seek a second opinion. The same staff member remained unprofessional and then stated that someone from my crew had accessed the truck overnight and tampered with the tailgate. This claim is completely false. My crew and I were over 100 miles away and did not return until that morning. When I inspected the truck, I found that multiple wires had been cut and an additional bracket had been broken on the tailgate--damage that was not present when I dropped the vehicle off. As a result, the cost to repair the tailgate increased by an additional $500-$600. When I asked whether the vehicle had been vandalized on their property, I did not receive a clear or appropriate response. I requested the return of my truck and informed them that I would be taking it elsewhere for another evaluation. I was only given the manager's phone number, and despite waiting all day, I have yet to receive a return call. Given the circumstances, I believe a police report for vandalism occurring on their property should have been considered. The lack of communication, accountability, and professionalism throughout this experience has been unacceptable. Note: This platform requires a star rating, but if it were up to me, I would not give any stars.

I took my vehicle to Hillcrest Auto Body in Dec 2018 for a dent repair on the hatch door of my…read moreAcadia. The original quote they gave me was approximately $60 less than what the insurance company had estimated. Then during the repair process, I get notified by my insurance company that they paid an extra amount of money to Hillcrest Auto. I had to call Hillcrest to find out what was going on. They explained there was more damage than they thought. Ok, the insurance paid them. No problem, but when were they going to call and let me know? Then upon picking up my vehicle, the amount I owed to them was what the insurance company had estimated, not what they had quoted me. When I questioned the $60 difference, they couldn't explain it. I looked at my vehicle and I left. Then I went to use the hatch and it didn't function properly. So I called, it was the week of Christmas and I was told someone would call me the following week. NO ONE did. I waited and then I decided to go into their shop in person. I was told that they contacted the insurance company and were waiting on a reply. He then came out to look at what the issue was I was calling about. The hatch wouldn't stay up and it had almost hit my 3 yr old grandson. He had no concern. Then a few days later I get notified by the insurance company that they won't cover the issue, I didn't expect them to, as it was an issued that occurred from the repairman taking things apart. Yet Hillcrest denies removing the part that was in question. I have since repaired the issue myself and I have done research. Every body shop I have spoken to has stated that they don't know how Hillcrest can say they didn't remove the piece for the repair that was needed to be done. Yet because Hillcrest told the insurance company they didn't remove the part, it is their word against mine. Hillcrest won't accept responsibility and I can't prove it. So I can honestly say that if anyone I know says they are going to go to Hillcrest Auto, I will advise them not to. They have never called to tell me anything , they let the insurance company. They have no customer service skills when it comes to informing the customer.

They completely fixed my subaru after a deer hit and made it look brand new:) They went above and…read morebeyond by cleaning the inside (vacuumed, cleaned my rubber mats, wiped it out :) It was also finished in a timely fashion. Thank you

These guys are marvelous professionals…read more I stopped in with my RV because I had a couple of issues that need to be checked out. It didn't involve buying new tires because diagnosis of the problem with under inflation was unknown - it could've been a defective tire or tire with a nail in it. Also, the readings for tire gauge with it were different from the tire, pressure management system, signaling that perhaps one or the other might be faulty. I had these folks look into it. they figured out tge solutions in about 15 minutes. Can't say enough good things about this place or the staff and management. Discount tire doesn't usually charge customers for air checks and top offs. But if they help you out as they did me I suggest you leave this guys who did the work a cash tip. Discount tire will get my next tire business.

Stopped in on busy day after being waylaid for the night because of a snow storm. One of our tires…read morewas losing pressure. Despite their full schedule, Hagen said he would try to squeeze us in. Turns out we had a screw in the tire. While waiting, we watched the team help others. Seth and Jordan were knowledgeable, professional and kind with every customer. The place ran like a well-oiled machine. Lol. Hagen removed and patched our tire for us. And when we pulled our credit card out, he said, "No charge". We tipped and told him to buy the boys a beer. Superb service.

Another awesome experience at Octane Garage! They completed an oil change and this place was the…read moremost thorough I've been too! The inspection report is something I have never seen other places do, even attached pictures to show you! That part is super cool and helpful! Austin and Rylea, I think is her name, were super helpful and very nice and professional! The lobby area was really clean and inviting, which again you don't see a lot of! Definitely check them out!

We came up for a swim meet from down south far from home and had problems with our Ram wheel seal…read moreand bolt came out of brake caliper. They were able to get it in and fixed that day. Fantastic service and very polite. Thank you so much.

Platinum is the only place in Gillette that I will take any of my vehicles. I bought 2 of my…read morevehicles there for a no hassle fair price and they have been more than fair when I take them in for service or any type of repair.

Platinum Auto garage they've always been honest and fair. Good quality work never had any problems…read morethey care about you and they care about your vehicle and that's how it should be. I've been going there for many years and plan on many years to come thank you for your quality work.