My husband and I purchase a Kia in Clearwater tent sale. We were promised $500.00 when funded by…read moreJustin L. When we call North Orlando fin. department they said check lost in mail. Then I get back to you then straight to voice mail I've been calling Katie Syvinski she has never called back. Now I'm trying to find out what's the problem. I have been on vacation and back still my calls goes straight to voice mail. What kind of company is this that they can not call me and let me know what is going on. I just want what is owe to us. Carite or carwrong.

Bought a 43k Jeep Grand Cherokee and I brought up that the seatbelts retract very slow and the…read morefloor mats are missing. He said he would take care of it by the time I picked it up the next day. The next day he said he talked to the Jeep dealership and it's covered under warranty so just take it by there and they would fix it. That was a lie cause they said the vehicles warranty is expired and no one called them. Been calling and texting for 2 months and the salesman won't reply back. I kept asking the salesman during the sale to put this in the paperwork and he kept saying, "no need man, your in the Air Force and we always take care of our military members". Ya right, this place is your typical sketchy used car dealership.

I wanted to take a moment to express my sincere thanks to John, Wayne, and Chris at Sensible Auto…read morefor the exceptional service I received when I bought my SUV. Even though when buying a used car "as is" and you folks being under no obligation to repair any mechanical issues, you willingly did and fixed the compressor for me at your cost. In an Industry where customer satisfaction can sometimes take a backseat, your professionalism, honesty, and kindness really stood out. I'm extremely grateful for the integrity you showed throughout the entire process. It's rare to find a dealership that puts the customer first in such a thoughtful way, I will definitely recommend you guys to all my friends looking to purchase a car/SUV. You've earned a loyal customer and I'll be back next time I need a car. Sincerely, Dee Holcomb

It would be a good idea to have a mechanic come with you to check out vehicle you are looking to…read morebuy. Had t replace catalytic converter. Had a mechanic inspect the Kia and that was the only problem. However it cost another $1800 to replace the converter.

We visited this place looking for a vehicle. They had a good selection of vehicles and upfront…read moreprices. This is a low pressure environment that allows you to take your time to shop. Although we didn't find what we needed I feel the service was good and the prices were reasonable.

The sting of having to pay for this dealer's mistake just so I can hold title to my vehicle is…read moredisheartening. I look at the positive reviews and just wonder "where were these folks when I was purchasing my truck?" They've not tried even once to accept any responsibility for their shoddy work and failure to hold up their end of the financing debacle. Contemptable, and just disappointing.

If you are looking for an amazing salesperson, stop by and speak to Jean Pierre!…read more Professional but not pushy , he allowed me to look at few cars on the lot without hassling me to purchase. Win i win the lotto , I'll be back for the Mustang GT 350 because boy oh boy that pure muscle car had me day dreaming !

Sales (855) 743-7423 Service (855) 745-4558…read more https://drive.google.com/drive/u/0/folders/1868srozzY5DIOudiO80aj7QBZ9Th4WyZ Supporting Documents 05/06/26 1;30pm Test drove Rogue. Shown inaccurate Car Fax Report indicating the vehicle was well maintained. Salesman Amine leads me to believe that the vehicle would not need further inspection. Misrepresentation of the vehicle's condition No Buyers Guide posted on the vehicle Warranty and GAP - Chester in Finance stated that Westlake Finance would not finance the vehicle without a Warranty Paperwork while the car was sent to Detailing. Finished appx 7:45pm waiting; Napleton's had stalled under the guise of detailing. Prevented any further consumer action. Left lot with no insurance coverage per their instructions. Staff, Derrick?, re-explained that Florida states 48 hours to add. Not so. Geico did not add until May 7th subjecting me to legal infractions if pulled 05/07/26 Added insurance. Needed an oil change. 05/08/26 Now insured, found Fast Lane Automotive 3504 S Orlando Dr, Sanford, FL 32773 407-584-1391. They did NOT do the oil change due to the amount of system damage the vehicle had Received Tekmetric photos of the inspection indicating sludge, varnish, corrosion in oil. Leaking battery, transmission, Struts, overheating. Was shown actual engine sludge and corrosion in the vehicle bay Chester, finance guy, 407-567-0651 4:35pm calling for employment validation after 4pm. Told him that I would be bringing back the car. "Have you talked with the sales manager about that" Drove the 2.5 miles to Napleton's Received $50 Visa Gift card and offered 3 new tires, a battery, and oil change. Was told I BOUGHT the car. True, with the ASSUMPTION that it was driveable not substantially impaired re. use, value, safety. Showed Finance Manager and Felicia Cordova, Customer Relations Manager the pictures. 407-708-3423 Was given a loaner - VW Taguen. Should NOT have had to put the Rogue in the shop after 2 days if the vehicle was safe 05/09/26 Called GEICO. Insurance was only backdated until May 7th. 05/11/26 Monday 9am Called and left message for the General Manager 407-365-3300 Removed the Nissan from Geico Email Demand Letter to Felicia Cordova 1:06pm for $550 downpayment return and plates Cordova calls and threatens to report the loaner car stolen- although no time limit given, no notice that the Nissan was "ready", and the Demand Letter states that I would return the loaner Just Ask attorney said to leave the Nissan Rogue. Sheriff Department said to take the car back before they try to arrest me. Chester called. Was going to give me my $550 back. Pretended the car had been ready since Saturday although no one had contacted me. Told him that if someone had contacted me, I could have arranged an inspection. Arranged a pick up ride. Called to let Chester know that I was on my way. He then told me I was being charged $150 daily for the loaner vehicle. "It's in the contract. Florida law" Napleton's has had the vehicle since May 8th pretending that it could be fixed. NOTHING about a rental car in the contract. Contract Pg 5 SELLER'S RIGHT TO CANCEL - ... if Seller is unable to assign this contract within 25 days...failure to return the vehicle within 48 hours after receipt of the notice of cancellation, you pay Seller a charge of $150.00 per day from the date of cancellation. Intentionally misapplying the clause. Asked the bank to reverse the $550 charge (waiting); drove the loaner back and left; Refused key to Nissan Rogue Bullet Points - No Buyers Guide Lied about the Warranty; Although Seller Contract says not required, Chester said Westlake Finance required it for the loan contract Misrepresented condition of the vehicle by providing an inaccurate Car Fax Report Napleton's stalled any further possible protective Consumer action by sending the vehicle to detailing until 7:40pm; No access to vehicle nor the paperwork until 7:07pm email Lied about 48 hours to add insurance; Left Napleton's without insurance coverage on vehicle - per Geico The Sales/Finance Contract was not finalized due to lack of Employment Verification as indicated by Chester's voicemail. Seller has 25 days to cancel Insurance, then Tekmetric inspection - immediately notified Napleton's and returned vehicle- given loan car; should not have had to have service performed-just bought; Photos reveal irreparable system damage. Demand Letter states would return vehicle; threatened with arrest - Screen Shot Sheriff Department phone call Refused return of my $550 allegedly due to $150 day rental on loaner and lied about Napleton's notifying me on Sat. Screen Shot of phone calls that day. If notified, I would have been able to arrange the inspection Monday Napleton's has had the Nissan returned since May 8th. Nothing about Rental Charges p5.

I have had my 2020 hyundai accent for alittle over a year and have had nothing but problems. they…read moreneed to do better job checking cars before selling them. I feel completely taken advantage of as a first time car buyer.

Brought a car and brought it home cleaned it out found out it had a bad infestation of roaches smh!…read moreTearing out the interior now its crazy the worst 7300 dollars spent ever!!

My only regret about my current 2013 model year car is that the factory warranty means I can only…read morego to the dealer's service center...not Jim Durs' Blue Book Service Center. Jim Durs (not to be confused with Jim Lash who owns the used car lot where the two businesses are housed) is a true car artist. He takes pride in his work and puts his heart and soul into every car. Jim is a car whisperer. He can take one look at a car and diagnose it immediately. Blue Book Service is definitely not the cheapest shop on the block. The quality of work and materials that go into every car are top notch. If you are looking for cheap shop that will half ass the work and give you a list of the things you need to fix, move along because this is not the place for you. Jim and his team take time to fix every car like it belongs to their family members.

Jim Durs is the car guru. I have been taking my cars to Jim for over 15 years now. He will NOT…read morerecommend you to fix something that is not necessary. Many times I have taken my car to other shops (stupid me) and they told me to fix this and that ( sometimes estimate up to 2000 dollars). Usually, I hold off and take the car to Jim. He will always say whether the fix is necessary or not. In multiple occasions, he has proven to me through his work that the other shops were pushing me into getting unnecessary work done (much like my old dentist). Over the years, Jim has saved me thousands of dollars. It should also be noted that Jim has loyally been with the Blue Book Auto since the asteroid hit the Earth and killed the dinosaurs (may they rest in peace). So if you are looking for a mechanic who is honest, funny, and more knowledgeable about cars than Charlie Sheen is about drugs, make your car service appointment with Jim Durs.

I had my Subaru ascent for 60000 service. Kendall provided an excellent service, explaining every…read morepoint. That kind of service takes 6-7 on average and for the time being I was offered a loan car as a courtesy of Subaru North. My car got also a complimentary wash, which is highly appreciated. I am very happy with my experience, how smooth the car runs now and will definitely come back for my next car service.

Worst sales person I've ever dealt with. Very condescending. Ultimately left after he didn't take…read moremy offer to his manger. Texted me two hours later and said they accept my offer. After chuckling in my face at his desk. I didn't go back. Very unprofessional and disrespectful. Most surprising part to me was no manager reached out to see why I didn't come back in.

The ultimate people to take care of your Porsche whether it's bone stock or modified..or if you are…read morewanting it modified they can do it. Nothing but first rate service. Less expensive than the dealer and better. They have taken care of me for the last 10 years and I have never once had anything but the best service. Once they even drove to my job to give me a set of keys I had left in my car when it was in for service.

Driver's Choice * is a god-send to any Porsche owners who cannot stomach the dealership prices or…read moreexperience (SO snobbish!). They are reliable, their prices are reasonable, and they are a pleasure to deal with. I was leaking coolant and really worried. It took them forever to work me in, but when they did, I got the car in two days. I had a water pump that needed replacing, and all sorts of things that go with that. Took me just into 4-figures, and now I can drive it again (well, actually, there's a slew of other things too...). Miki is very pleasant to deal with in this altogether no BS place - and her doggies are adorable. My only 'complaint' is that it took over a week to work me in! That means: A) They are busy, because customers are coming back, and referring others to them, and ...B) Porsches need a lot of TLC. That's "German engineering" for ya! * They can't quite decide whether they are "Drivers Choice", "Driver's Choice", or "Drivers' Choice", since their logo/listing all say the first, while in speaking of themselves they use the second; but not that I'm trying to be grammar teacher here, but it really needs to be the third. The possessive needs to be there, and surely it's more than one driver's choice!

The service was quick, simple, and affordable. I got my windshield replaced within 2 hours. It was…read moreeasy to make an appointment, Adel was very helpful. They had comfortable couches in the waiting room. Overall, it was a good experience!

I found this auto shop on Yelp and honestly didn't know what to expect, but I'm so glad I went! My…read morecar had a broken part, and they happened to have the exact one in their storage, so I didn't have to wait for an order or come back another day. They replaced it quickly and were very professional and hospitable throughout the whole process. Great service, fair price, and super friendly people, highly recommend!