Car is in for service but I can't get a hold of anyone to update me on its status. When I call it…read moreis just an automated service that refuses t connect to a real person. Avoid this dealership.

Very poor customer service in the so called service department. Very unprofessional and your time…read moremeans nothing to them.

If I could give negative zero rating…read more I had a very concerning experience with Heritage Hyundai of Owings Mills. I brought my mother's vehicle in for a check engine light and performance concern and clearly stated that I wanted to review and approve any work before it was performed. Despite this, multiple services were marked as approved that I did not authorize. I disputed the charges and opened a case with Hyundai Consumer Affairs. Due to needing transportation, I paid under protest in order to retrieve the vehicle. However, immediately after picking up the car, I found that it is now running worse than when it was brought in. This is extremely concerning and raises questions about the quality and accuracy of the work performed. This matter is currently under review with Hyundai Corporate and has also been submitted to the Better Business Bureau. I would advise others to proceed with caution and ensure all work is clearly approved before service is performed. Hyundai Corporate used to value the customer but now it's been proven otherwise. After this disturbing experience, I would never buy another Hyundai again. Corporate blindly takes the word of this unethical dealership without investigation even with actual proven documentation.

The worst dealership to have service done. Go to your local mechanic instead, trust me and others,…read moreyou will save yourself a lot of money and frustration. Would be surprised if anyone buys anything from this dealer. No brand loyalty, hope Hyundai reads this review or contacts me. I had an extremely frustrating experience at Heritage Hyundai in Owings Mills and would strongly advise against purchasing services there. Communication was disorganized from the start, with conflicting information about repairs. I brought my vehicle in for a fuel tank recall and a leaking valve cover gasket, but the recall was never inspected. Although I was given a one-day loaner, the dealership kept my car for five days, offering a different excuse each day. After over a week, I was told a previous dealership had damaged the valve cover, supposedly voiding the warranty. Despite this, Heritage Hyundai removed the valve cover, installed a gasket, and charged me $575 for diagnostics, the gasket, and the loaner. When I picked up my car, it would not start. Bolts were missing and critical components were left unplugged. The service manager reconnected one plug so the car could start. I was told the vehicle was safe to drive, but shortly after leaving, oil began spraying throughout the engine--posing a serious fire risk. Took the car to the previous dealership who themselves were dumbfounded and questioned why the repair was not handled properly under warranty, everything was covered. Customer service was dismissive, accountability was nonexistent, and blame was repeatedly placed on the other dealership. I was also almost charged $400 to refill coolant that was already at normal levels and quoted other ruinously over-priced recommendations, none of which were observed by the previous dealer. Overall, the experience was unsafe, unprofessional, and deeply disappointing. They really do not care of the brand and/or customer safety. Why would anyone buy a Hyundai, knowing that the after-care experience is horrible. I received a response from the service director to call him for resolution on Google review. After 3 voicemails and 5 days later, nothing but crickets. Caveat Emptor.

I am fortunate to have good credit. But a friend of mine went through some hard times and is not…read moreso lucky. He needed a vehicle. He asked me to co-sign which I refused. This is why I have good credit. In any event, I helped him research a Dealer that was able to help him out. Exclusive Motorcars at 10100 Liberty Rd in Randallstown is where he ended up, and he was lucky enough to meet Kemi Primeaux. She guided him through the credit minefield and he walked away with a car that he is very happy with. Kemi is awesome and made the entire transaction a pleasant one. My credit is great, but when I am ready for a new ride, I am certainly planning on using Kemi to help me out.

I had a very disappointing experience with Exclusive Motorcars and I would NOT recommend this…read moredealership to anyone. They listed a 2020 Mercedes-Benz E350 online for about $20,815, and I have screenshots/proof of the listing. After I drove to the dealership and spent time there, they suddenly tried to charge me $28,000 for the same car BEFORE taxes and fees. After taxes, dealership fees, and everything else, the total would have been around $34,800+ for a car they advertised online for only about $20,000. When I asked why the price was completely different from the advertised listing, they simply said "it was a mistake." A difference of over $14,000 after taxes and fees is not a small mistake -- that is extremely misleading and dishonest. This felt like classic bait-and-switch advertising just to get customers into the dealership. They were not transparent about the real numbers, wasted my time, and changed the price dramatically once I arrived. Buyers should be very careful dealing with this dealership and make sure to get the full out-the-door price in writing before visiting. Overall, very unprofessional and dishonest experience. Definitely not recommended.

Highly recommend this dealership. John Young, Jerome…read moreNelson, Todd Seay and Ebenezer were all extremely polite and professional. They were each a pleasure to deal with. We highly recommend Heritage Chevy to anyone searching for a new or used vehicle.

I have been coming to this service center for many many years and the best service advisor I've…read moreever had is Ms Vivian B. She is attentive to her customers and she does the most, as well as making sure you are informed and comfortable with your decisions about your car care. And she early in the morning also Jim the shuttle driver the BEST!!