Our salesperson, Gabriella, did a great job. Seamless transaction…read more It was a great experience.

I have to say that I was extremely disappointed in how I was treated by Matthew Keenan this week in…read morethe Len Stoler this week. I have been a customer there for years and never had an issue until this week. I was emailed a coupon directly from Len Stoler Lexus for new wiper blades. After waiting for about 45 minutes; Matthew called me and asked me what I needed. When I shared with him that I needed new wiper inserts and I had a coupon. He said we don't have a coupon like that let me see it. I shared with him it came directly from Len Stoler; I have previously received coupons from Len stoler both in the mail and by email. Even once I should him the coupon he immediately said I don't think you can use this coupon. He was adamant that the coupon was not in there system. Then he went and looked at my truck and said we can't honor your coupon because these aren't Lexus blades. Once I got home my Mother said you should have spoke up about how you were treated. I thought about it and I Should have immediately asked for his manager. The way he questioned me about the coupon was demeaning. So I called and left a voicemail for a manager but no one called me back. Called again and the manager never picked up my call. My previous service advisor "Dave" who passed away was so kind and honest and respectful. Steve my new service advisor was booked that day, and he is a sweetheart. Steve wanted to help me but couldn't. I will never deal with Matthew again, I don't trust him. I can't help but wonder did he treat me that way because I am an African American woman. Matthew told me it would be $300 plus dollars. I ended up having to go to Autozone, where I was treated so kind and a young man that worked there changed my wiper inserts for free. It took him less than 10 minutes.

Overall a positive experience here. The staff was friendly, answered my questions, and made the…read morewhole process pretty straightforward. I felt like things were explained clearly and I did not feel rushed or pushed into anything. I would be comfortable recommending them to friends or family.

I had a very concerning service experience with Len Stoler Hyundai involving tire rotations and…read morewheel safety inspections on my 2024 Hyundai Tucson Hybrid. After discovering a rusted lug nut on my right rear wheel in October 2025, I reviewed previously recorded footage of my vehicle. The footage metadata showed that after a December 2024 service visit at Len Stoler Hyundai (oil change and tire rotation), my right rear wheel later appeared to be missing two lug nuts, including the factory wheel lock. Additional footage from March 2025 still appeared to show the same missing hardware. However, during another service visit on March 31, 2025, Len Stoler Hyundai performed another oil change, tire rotation, and Multi-Point Inspection (MPI). The official inspection report marked the wheel/tire condition as "Pass/Green" with no mention of missing wheel hardware. Later, two other Hyundai-authorized dealerships documented damaged or missing lug hardware and noted potential wheel safety concerns. One dealership invoice specifically stated that the lug nuts had "failed previous dealership inspections." I attempted to contact Len Stoler multiple times through their website but never received a response. I later escalated the issue through customer service channels, but I was never given a clear explanation regarding: * How the vehicle passed inspection with missing wheel hardware * How a rusted non-OEM lug nut later appeared on a nearly new 2024 vehicle * Why no inspection photos, torque records, or service videos were available I am sharing my experience so other customers can carefully inspect their wheels and lug nuts after tire service or rotations.

Great awesome experience. Service Advisor Lejuan Robinson is an angel. She understood the…read moreassignment. Though I didn't meet the mechanic, I could tell they were a great team. I left a happy camper.

The worst ever I. Service has my car for 5 weeks . Lies to my warranty company about the problem…read moresaying I needed cam shafts . Tore my truck down before calling in to Endurance . Could not prove the problem kept telling me it was because Endurance don't want to cover anything . Come to find out it was them just giving bad service advice . I sent Endurance to pick my car up from them and they claim it want ready for pickup. None of the lights were on before I took it their . When I got my car back all kinds of lights came on. They were mad because I told them to do what Endurance asked they told me they did the whole time playing games between both of us. P06DD is a sensor light for the oil pump. I never had any driving issues just one light. After leaving them I have been having all sorts of issues mind you I keep my maintenance up and it's a one owner car. The manager George was the worst . He told me to pick my car up they couldn't prove the problem but it cost $7200 to fix the car. Come to find out they did something to my electrical fuse box and the EVAP system . I had a tune up done previously in 2024 Heritage and it was showing tune up . These people are the worst ever . DO NOT TAKE YOUR CAR TO HERITAGE IN Owings Mills. My family member works in PA and he said no way they are doing honest work. He took care it and I have my car being taken care of however they have done more damage then help. NEVER AGAIN CROOKS... If their was a 0 rating they would get just that.

At my 30k mile maintenance appointment I took my Highlander in for service to the Koon's Toyota of…read moreWestminster, MD. I found an oil buildup along the transfer case and transmission. Koon's had it for about a half hour and told me I had spilled motor oil there was no leak and assured me they had cleaned all of the buildup off of my vehicle. Let me say, both the engine oil pan and engine oil fill are on the passenger side of the vehicle. The transfer case and transmission are in the drivers side middle. I immediately drove it home and checked. They actually did nothing. I ended up cleaning it all myself. At my 60k mile appointment the same buildup was back. This time I called Heritage Toyota in Owings Mills. Before I got home, the Heritage technician had sent me a VIDEO of underneath my vehicle detailing everything he'd found INCLUDING a faulty gasket between the transfer case and my transmission. Thank you Heritage Toyota! Thank you Koon's of Westminster for doing absolutely nothing and letting me drive an extra 30k miles with a leaky transfer case.

We took our 2020 Toyota there to Heritage Toyota Owings Mills to repair rodent damage. While there…read morethe hood and windshield were damaged. They claimed that the damage was there when the car was brought in based upon their video. However we nor the insurance Adjuster's documentation showed that damage when the vehicle was presented for service. Also the car stopped working a week after the repair. We decided to take the car to another Toyota dealership location since they had damaged the car and wouldn't take responsibility. That dealership determined that the work that Heritage Owings Mills was supposed to do and received payment for had not been done.

March 3, 2026. I dropped my Audi Q7, off for maintenance. The team members that worked so…read morediligently with me were Jesse and Deon Davis; the automated system that is used to communicate with customers was ingenious. No matter the time or day. You can use this portal to communicate. Which in my busy schedule I found to be so helpful. Second, Jesse advised after a week that a rental was available if we needed the vehicle. We needed the vehicle because reducing down to (1) less vehicle did put a strain on managing (5) different schedules daily. Third, Jesse and the mechanical team ran a gamete of test on my engine (which was were the problem was coming from) until they found the exact reason(s). They also were determined to get results from my warranty company which I just paid $6K. for In November 2025.(Please Note I did NOT purchase the vehicle at this site) Just to run into major problems with this vehicle. I appreciated all of their hard work and dedication to ensure my vehicle would return to optimal performance. Ultimately, the safety of myself and my children were paramount in requesting for the work to be done by this team and they understood the assignment. My car was returned April 7th, 2026. courtesy wash completed and every light and sound was finally gone from the dashboard and under the hood. Thank you Audi in Owings Mills. You clearly won a client for life.

November 2023, Great experience with Vinnie Grasso and Kanul Branhecha! They were so patient and…read morehelpful throughout the process. No complaints! Fast forward 2 years, November 2025 and the experience was HORRIBLE! I thought I was doing a simple lease purchase and it would be an easy process. I submitted the credit app and for 3 days my credit was never run. I had to follow up and unlock my credit to get the process rolling. A few days later I scheduled an appointment with sales to purchase my lease. The experience degraded from there. I was there 6 hours and was lied to about the extended warranty by the salesperson and the finance manager. If I wasn't diligent in my questioning and in reading the documents I would have paid over $3800 for a 1 year/12,000 mile extended warranty. When I confronted the finance manager she took no responsibility for the misinformation. BEWARE of their sales tactics. At least 2 voice mails and 1 email were UNANSWERED by the GM. In my opinion, Audi Owings Mills no longer believes in good customer service and I will no longer go there for service or sales. A phone call and an apology goes a long way. In this case I received none of that.

Highly recommend this dealership. John Young, Jerome…read moreNelson, Todd Seay and Ebenezer were all extremely polite and professional. They were each a pleasure to deal with. We highly recommend Heritage Chevy to anyone searching for a new or used vehicle.

I have been coming to this service center for many many years and the best service advisor I've…read moreever had is Ms Vivian B. She is attentive to her customers and she does the most, as well as making sure you are informed and comfortable with your decisions about your car care. And she early in the morning also Jim the shuttle driver the BEST!!

I had a very good experience working with Andrew Jung- he was able to facilitate a great deal for…read moreme and was very knowledgeable about the car I ended up purchasing.

Purchased a 2017 Audi A4. Brought back to PA for inspection and inspection station indicated that…read morethe front struts needed replaced and suggested I go back to dealer. Drove 1.45 hrs back and Dealer indicated what while it needs repaired, it still "passes" MD state inspection and declined to fix. This is a $2K repair. Save your money for a Dealership that values it's customers and customer service and puts cars on the lot that don't need expensive repairs.

Dad experience here at DriveTime in Owings Mills they lied to you just to sell you a call they…read moredon't know nothing about the car or anything then they don't want to fix the problem when you find out a problem with the club bad service they lied to you just to sell you a car

If I could give zero stars, I would. The so-called manager, Nia (petite, curly hair, glasses), was…read moreshockingly rude and disrespectful from the moment I interacted with her. She talked down to me with a dismissive, condescending tone as if I was wasting her time, rolling her eyes instead of actually listening to a simple concern. There was no professionalism, no courtesy, just absolute arrogance wrapped in a fake smile. I've dealt with plenty of customer service in my life, but I've never had someone make it so clear they don't care about customers or their own job. It wasn't just bad service; it was hostile and humiliating. Someone like this has no business being in a management position.

They helped me order a new part for my car and as I'm waiting i hear them quote some woman 200+ for…read morean air cabin filter...(you can get them at autozone and change them yourself for 20$) i felt bad not saying anything...wonder how much I'm getting screwed.

The absolute worst repair/inspection service I've every had. I came in for a mandatory recall. I…read moresat here for 3 hours. My car was inspected a whole hour prior to them coming to get me. During that time, I had 2 different people ask me to buy my car for half the Kelly Bluebook value. I was told an oil change was almost double the price of other Honda dealerships. I declined all other services when I first came in, and they still tried to sell me on stuff. And then I was told they don't need to do the mandatory recall..... Nope, never again. Also, the customer service was lacking. The rep wasn't completely rude or disrespectful she just wasn't welcoming or friendly at all. And me asking questions seemed to bother her. The paper that they put in your car for mud was left in the car and the plastic for the headrest. This location is close to home but I will not return.

The service department has redeemed the sales department which was not good two years ago when…read morecoming to help a friend test drive some cars. However this was for the service department and I will definitely be back when my Subaru needs warranty work or service. I came here for my state inspection as I was new to Maryland and needed it to register my car. Also came in to establish with a new Subaru dealer to have warranty work and have other repairs completed on my relatively new vehicle. This was super easy and my inspection was completed within about 2 hours. Highly recommend.

Very poor service.. overpriced quotes and parts.. the staff are nice. Took my vehicle here 3 times,…read morethey then proceeded to reject my vehicle for service, due to "rust". Understandable, until I took it to a real shop which seemed to proceed with repairs, and didn't blink twice when I mentioned rust.. didn't go to another dealer after this, but if you do, Frederick is the better option!