Clean and nice food options . Chik fil a staff friendly and kind even first thing after opening …read more Green Space for my pup to get out for a few minutes too .

It's the newly renovated restaurant stop. It is very clean and updated. Food options are new to…read morethe area so it's a nice change for the travelers. Seating is a little strange they have couch seats with some chairs and a children's area but it limits seating when a bus group would stop. But they do have extra seating in the Starbucks area. Store has one cashier with several self check outs. Bathroom is modern. At the sink, soap, water and hand dryer. Nice place with shake shack, panda express, chik filet, Starbucks and soon to be aunt Anne's and Cinnabon.

Very clean welcome center. Nice bathrooms and surrounding grounds are immaculate. Thank you from a…read moreweary traveler. Beautiful views of Grape orchards and Lake Erie.

Good memories about this phone... Pennsylvania...Nice welcome center ... Buenos baños ..read more

A beautiful wooden structure that has many artistic pieces to it. From the I LOVE NY letters, to…read morethe ark playground, to all the different pieces inside the building. There's a Taste NY cafe/store, lots of seating, and very clean modern restrooms. Outside there's some cool Buffalo art work, plus lots of tables to eat or relax on.

This place is huge, gorgeous, clean, and well kept. It's my little secret spot to hang out, drink…read moremy coffee, and relax while my child is at one of their hour-long practices or events and I don't feel like driving home just to drive back again shortly after. There's always calming music playing, temp is always comfortable, and it's NEVER crowded in the evenings. The bathrooms are super clean -- (yes, it seems like a GIGANTIC WASTE of taxpayer dollars.... but I'll definitely use it and appreciate it if it's here anyways!) I really think they should rent out the interior space - every time I'm in there I think "this would make an awesome place to have a cocktail party at" --- reminds me of a less-fancy Rich's Atrium. they do have a very small conference room available to rent out -- it only holds like a single long conference table, though. There is a small fenced in area for dogs to run around, stretch their legs, and do their business in. There's also a pirate ship climbing structure outside as well.

It's nothing but a quick stop. I've used it when storms turned to crazy hail, to walk my friend's…read moredog, to stand and stretch, and to see why my phone is blowing up while I'm driving. It serves it's purpose.

This is between Elma exit and Hamburg Exit heading East. Its a basic stop, no facilities, no easy…read moretruck parking, but plenty of car parking. Great place to walk the dog for a few minutes.

Very nice rest stop. It's very clean and maintained well. In addition to the rest rooms, there is…read morealso a room with various vending machines for snacks and drinks. There is also small area inside that offers maps, booklets and magazines that highlight the features and attractions of the local area. Nice views of the lake at this rest area.

This isn't your usual rest stop. The building is like a house and is big, beautiful, and extremely…read moreclean. It aside from the "rest" area, it has a travel information area, NYS police area, and a great little vending/snack area with a microwave. Outside is absolutely amazing. It's landscaped nicely and has an outside dining area overlooking the lake and has history signage along the walk way and a pet walking area as well. Simply beautiful and a rest stop that you truly don't mind stopping at.

This is one of the nicest rest areas we have been to. It's basically a visitor center and rest area…read morein one. There is lots of information inside on things to do in the area. I probably spent 30 minutes looking through the brochures here. They also have a bulletin board with events in the area but unfortunately it doesn't look like it gets updated . The majority of the flyers were from July and it is now October . It would have been nice to see current events and things happening in the area . They have vending machines and they even have a microwave for people to use, which is unique and very thoughtful. There is a button you can push inside if you need the police, so that helps with a feeling of safety and I did see a red and white sheriff's vehicle parked there with two deputies inside on my visit. There are lots of tables outside with chairs and a grassy area where you can take your pets. Plus the view of the water is very beautiful, especially right now with all the fall foliage.

This is one of the prettiest and nicest rest stops I have been too! Not only that but it has such…read morean amazing view of the lake. The bathrooms were super clean and there are a surplus of roadmaps, and vending machines.

Nice place all new build and bathrooms are clean and updated. Didn't take advantage of any of the…read morerestaurants. Quick bathroom stop. Much nicer than the old rest stops. Will be back eventually!

Nice stop on the NY State thruway. Building is modern with a small kids play area outside, food…read morecourt, restrooms and convenience store inside. Sunoco gas station highway side and EV charge stations in parking area. Restrooms are large; two rows of sinks and stalls with a diaper stations at entrance of both rows. Sinks have soap/water/dryer all in a row. Toilets are low to accommodate smaller humans and hooks are low on the stall door. Facility was clean and well stocked. A bottle filling station is near the restroom entrance as well as family restrooms. An AED is by the store side entrance. Showers are available through the store which sells a variety of drinks, snacks and souveniers. Plenty of seats in the food hall. Panera area has some comfortable seats near a gas fireplace (not operating in July). Dunkin', Popeye's and BK are the other food choices. Large parking area. A local farm had set up a small stand selling fresh produce and prepared items on the sidewalk out front.

really nice spot for families to enjoy the day. big park and helpful information is all around !read more

One of the best welcome centers I have ever, EVER been to! Very clean, very friendly staff, so…read moremany cute, affordable souvenirs, what is there not to love?!!??! I liked too how they have a Tim Horton's in the downstairs area. I highly recommend buying the iced wine chocolates, and I regret only having bought one tiny box of them, because they're absolutely delish. Go too on the upper level's viewing deck area, and you'll get beautiful shots of the falls at night and during the day as well. Bathrooms were super clean too, I was impressed with that.

Great place to stopover and take a break from driving. There's a large food court inside with Tim…read moreHortons, Pizza Pizza, Wendy's, KFC/Taco Bell, New York Fries, Mr Sub and Manchu Wok. There's a tourist info desk to get maps, brochures on attractions, get directions. Petro Canada gas station also on site if you need to fill up. This is probably the best rest stop when entering Niagara region.

There's alot to pick from. The lines was long put moved fast and the food was very goodread more

First, they are in the middle of renovations so I can appreciate that. But, the room was 450.00…read moreand included breakfast. The room was laid out wrong with a tv above a fake fireplace and a couch about 6 feet away meaning you had to look up to watch tv. As for the breakfast, it is cool food like vending machine muffins and bulk cereal. No hot food or waffle maker. Even the orange juice was little per-filled sealed cups like it came from a hospital cafeteria. They are remodeling the lobby but they should be doing something with the dated rooms. No charging stations and the couch was old and ratty. We will not be back to this place. UPDATE: I complained on my survey and was contacted by a customer service representative and they gave the company response "sorry for your bad experience we will try hard" which I replied, typical response, I don't believe you even read my additional comments. I said that there was a time when customers were compensated for bad experiences but now it is , we got your money, sorry. About a hour later a got a reply that half my money was being refunded. So at least they are trying so I changed my rating to 2 stars for the effort.

I had to drive 6.5 hours through a complete wide out snowstorm, accompanied by ice which resulted…read morein me checking in late. Worn out and stressed. I walk through the doors to an attitude from Tanya saying I was the last person to check in. And apparently she had to stay until I got there. On top of that, the out front unloading zone and parking lot had not even been plowed or treated with salt. Therefore, what a hassle trying to get your luggage in the middle of the night. As everyone knows the brand Wyndham is typically on target however this location is not. For the price of the rooms and the brand was very disappointed, not only with the service but the condition of the room. I will say my bed was very comfortable however, the pillows needed thrown away as there was really nothing left to them as you picked them up they folded into and were all floppy. Zero support! My duvet cover showed a huge rip that had been sewn back together, Underneath the heating unit, there were all kinds of wires that had been spliced sticking out, grabbing your feet when you went by, cloth chair, a huge stain on it, mini fridge was frozen up, coffee pot was dirty, dirt around bathroom vanity faucet, bathroom exhaust fan didn't work at all, peeling paint from the bathroom mirror frame, grout in the bathroom with two different colors, tub drained very slow, towel had someone else's hair on it, bathroom door frame all scratched up, remote control was dirty, and some features not even work on it, wasn't able to connect to Wi-Fi the entire time there. As I missed my dog on the trip, I stopped at the front desk to ask if there were breed restrictions and the cost.... Quickly, the lady rolled her eyes ( same lady that checked me in with the attitude ) and ask what I had, followed by an attitude as to why it cost a extra$ 75 per night for a dog ( keep in mind I didn't ask why ) but she definitely lead on that. She didn't appreciate dogs being there and she said it would be cheaper to leave them at home. She stated that everything has to be taken out of the room and cleaned afterwards. Yes I expected that but the level of attitude I received was very unwelcoming. Perhaps it's time for a career change for this individual as she is leaving a negative impact on this hotel. Can we say " bad apple "? Everyone else here was very friendly. Noticed same bags of trash, set out by the residence for pick up for days. Elevators were a slushy mess in the lobby coming in pretty much the same. Wasn't able to enjoy the heated pool or hot tub due to unruly children running, screaming out of control as they were doing cannonballs....and of course, the parents were doing nothing. Parking was a train wreck as they didn't plow any of the parking lot or parking spaces, therefore it took up a lot more space because people couldn't see the lines and a lot of people had to park at the bank next-door and lug all their stuff across the snowy parking lot. OK now for what I did enjoy. Bed was comfortable and clean, rosemary, scented toiletries, hot complementary breakfast with delicious coffee. Friendly and helpful staff ( except for gray hair lady at the front desk ). Great location for walking to and from on a ski trip.