Caleb cater does great work , had been telling him That I was gonna come get a car took me months because I was turned down everywhere else if you need a car go see him , he will get you you in a car for sure read more

I wouldn't even give them 1 start, but I guess that I have to give something the guy Danny is who sold me the car with lies. I knew the car needed brakes and the ball joint fixed, he said that it needed a tune up and oil change to take it to the shop I did that, get the car there and they tell me that I can't take the car because it needs a whole new engine and that it shouldn't have been driven, the service center people has been great.. Don't go on Marvin D Love straight B.S I told him I'm about to make a review Danny Marco John John is bad read more

I purchased a vehicle from them and I was having serious issues mechanical problems. They wouldn't even let me trade my vehicle in for another one. Ended up taking it to the service department and they took a month to fix my vehicle, when I arrived at the service department to see what was taking so long, it was ready. But they didn't even call me to let me know that my car has been ready for pick up. The payment department is rude. This is a terrible place to get a car. read more

I purchased a vehicle from this dealership and experienced serious mechanical problems within the first hour of ownership. The vehicle began overheating and developed additional issues shortly after leaving the lot. It is now inoperable. The most frustrating part has been the lack of communication. I have repeatedly called seeking assistance and have been unable to get a clear resolution. I have documented videos, photos, and records of my attempts to contact the dealership. I am sharing my experience so other buyers can make informed decisions. I hope the dealership will work with me to resolve the situation promptly and professionally. read more

You're better off taking the train or bus than getting a vehicle with them. First month into having my truck I had electrical problems, 2 month after getting my truck from this dealership, my motor locked up. So back to square one with no vehicle! Wished I read the reviews before dropping 2500 down. read more

i would never buy a car from here. No matter how sweet they talk , no matter what the deal is. Just don't do it , you'll be putting more money into something than you'll ever receive and even if it starts off great? itll end worse. i promise. read more

I purchased a vehicle in April 2025 within 5 months of having the car I took it back for a diagnostic check just to find out it needed shocks and lower control arms all this was damaged. I also needed an alignment. Never received a car fax report. I had to find out it has been in two car accidents where the car was hit from the back. On 4/3/26 the whole back bumper came completely off while I was driving. Im not satisfied this is ridiculous !!!! read more

Worst experience ever. I found a vehicle and went to get approved for it, and when I finally got approved they sold it. Then they messaged me saying they have another one, cool. No they lied and didn't have another one or anything like it available. I paid 40 dollars for lyft rides to be told they don't have what they say they have. They can't get u into a vehicle they just lie and waist everyone's time and f**king money and the don't care at all. Just tell me sorry. Don't shop with these people I'm glad I didn't get anything from them.. trust me save yourself time and money by staying away from drive casa read more

PLEASE don't waist your time and money they sell LEMONS and once you pull off the lot with the car you're STUCK. You can call and they will not fix ANYTHING internal or external . read more

*****DO NOT DO IT PLEASE ***** These reviews are real. I'm begging you to please take this as sign to RUN!!!!!!! Don't be fooled by great customer service & the appearance of these cars. Payment arrangements: You are given a few days but yet in still they will call and harass you everyday with an arrangement in place. No option to move 1 car note to the end. You literally have to put these people in your personal life, if you can't make a payment. They want proof in black & white as to why you can't. They will not work with you at all. It's depressing & deplorable. I know you're in a desperate situation but please go with another company. I'm literally begging you not to put yourself into oppression! read more

These poeple I have my car almost paid off and they trying to add insurance money on my carr already to time I o ly old 2500 and I show proof of insurance and they said they will erase it but know it shows to evry week they said we took care of it they said it will up date I being 2 month they will try to report ur car after is almost paid read more

Negative stars---- absolutely terrible! Car started leaking oil after purchasing, they refused to fix. They rushed me through the buying process. The insurance team of 1 took 3.5 weeks to reply to my email of insurance updated, then when the email arrives she's yelling in all caps. Then sends a snarky email reply. As a paying customer your email should be professional. Stay far far far away!! Their BBB rating was revoked. That many reviews says a lot about this scam-sh*thole of a company. read more

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Don't ever go get a car from here. I do not care what your situation is this is not the place to go. You may think you saving money but you are only going to be coming out of more money. I didn't have my truck 24 hours before it started giving me problems. Had to pay out of pocket to replace the battery and tow it in myself within the first 2 weeks. Was told they did a full diagnostics on it for it only not to start AGAIN 2 days after. Was told I had to pay out of pocket AGAIN to tow it back in. Still has not been a month. The little Hispanic girl that works the phone at the service location has to be the rudest little thing ever. I was told that the salesman was going to reach out to his manager and call me back. Guess what? No call back. Guess where their truck is? Still stranded. Do NOT do it. read more

I paid my car off in September I was told I would get my title 10 days later before I got off the phone from making my payment I made sure they had the right address and phone number I have called over and over and was told that they don't see anything showing that my title had been sent off I ask to speak with a supervisor I was told they didn't have one I got hung up on this company sucks they harass you but when it comes down to them taking care of business they drag there feet they are so unprofessional... I wish I could give them 0 stars read more

The place bravo acceptance is horrible. They call and harass my My Husband every day saying that we don't have insurance when we've always had insurance since the day that we bought the truck every day somebody's calling asking for $85-$89 extra on the truck note seems to me somebody's doing something underhanded. I have recently reported them to the Better Business Bureau and if it doesn't stop, I'm going to hire me an attorney for harassment charges these people will harass us every single day read more

I recommend zero stars for this business and location: they're unprofessional and handle business very bad and poorly. I was treated as if I never matter like I was a piece of trash, I got a vehicle from this company February 21st, 2025, I got a 2019 Jeep Cherokee everything was going good when I first got the car but March 2nd, we had a bad storm and the next morning I went outside to my car I found water on my dash and gear shift I thought maybe my window was cracked, and this wasn't the case for the next week it rained 4 of those days and every day I went out to the car I was finding water on my dash and gear shift. I reported this to the car lot I was then instructed to make an appointment with service when I called service, they notified me that it was going to take 2 weeks before they would be able to get me in to even look at the car. I then called the car lot back and they said that I have to wait until service get me in, the next morning after speaking with the car lot and paying my first car note I was driving to work at 6 in the morning and water begin to leak from my roof and I have multiple videos to show proof of everything that I am saying. I then sent videos and pictures to the sales man who helped me with getting my car the next day he reached out and we spoke and he then told me that he needed to talk with the manager and see what they say first about me wanting to be put in another car, I was then told that management stated that service must deem it unrepairable before we're able to put you in another car, then told me that I just have to wait until service can get me in. I then called to speak with management and was instructed for me to come out the next morning which is what I did and the management wasn't even there and me and my mom sat at the car lot for almost an entire 2 hours, that same exact day I was contacted by service being told that they fired someone working there so they making sure that everyone is getting their appointments confirmed and they told me they'll have to push my appointment back until the 28th, I then went back out to the car lot the next day and spoke with the management because I told them I rather just get my money back because they aren't trying to help me with how serious the situation is I was told that there's no refunds and that I just need to wait for service because that's all they can do. I was even instructed that if I didn't feel like waiting, I could take it to another mechanic and allow them to fix it but after reading the contract I found out if I do that, I violate the warranty contract and the buyer's agreement as long as it's under warranty and in my first 30 days. Before finding out this I took the car to a mechanic to get it checked out and I found out from my mechanic that they'll charge me $450 for parts and repairs, but they can't get me in until Wednesday March 19th, I told the car lot and asked if I pay this will i be reimbursed or will I still need to pay a car note I was then told of course you'll still have to pay a car note or we'll cut off the car because this is a business and we don't reimburse for purchase that I make and I am still in the first 30 days of the contract and I don't want to receive another car nor do I want to wait now for them to keep pushing me off until they feel they can fix the car I rather just have my money back especially with all I had endured and have had to put up with it the last 22 days. read more

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Driva Casa may get you in the car! However you want be driving that vehicle for long once Elizabeth Sansonvini in the insurance department begin tampering with your car payment account Buyer Beware Join the Protest if you had bad experience with drive casa read more

The professionals hang up in your face when trying to resolve a matter. I can't count on my hand how many times I've been hung up on by so called professionals. read more

Di not recommend! Plz hear my warning. I needed a ride they got me in the one I wanted at the price I needed. Payments were un godly but I had zero options. They jump started my car first test drive and when I drove off the lot. "It had been sitting awhile" ok whatever. I have had to do that every time I start my car for 6 months zero wrong with the battery. The kill switch they use drains my battery. But I voided their "so-called warranty" by not taking my car in for the free first year oil change! I work every day I have kids that need thing I can't drive to Dallas for an oil change! I used someone local. I'm a single mom of three kids. Who has to jump start her call regardless of location. Tonight my payment was late. My car was turned off. I paid the payment. I had to urgently leave my child needed emergency attention. Even after paying my bill the kill switch was still engaged and will remain engaged until 9am because no one is there to push the f-ing button ro dis-engage. Mind you I wasn't a full day late before the kill switch was engaged. Even in an emergency situation life or death situation they kept me from seeking help and now they stop me from taking kids to school and going to work to be able to pay for said p.o.s car. SO PLZ JUST DONT EVEN PULL UP! THEY HAVE ROYALY F'D ME. ​ read more

The first day I purchased the car the brakes went out while driving. They sent a tow person to get the car. A month & 5 days of having the car the transmission went out. I had to get my own tow company to tow it to the service shop December 16,2022 because they said they couldnt come pick it up. I was told it would be ready on December 28 but it was ready December 27. I pay the deductible & pick up the car. Why the fuck is the car smoking & the antifreeze leaking?!!! Its because the hose wasnt put on good. Im about done with this damn company. At this point yall just selling anything that has wheels. read more

Drive Casa - Auto Loan Providers Near Me - Dallas, Texas

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DO NOT SHOP FROM THIS DEALERSHIP!!!!!!!!! AVOID ANY CAR CASA LOCATION! I know you may not have a valid drivers license, I know your credit may be bad, I know you probably have only 1,200 to put down TAKE YOUR MONEY SOMEWHERE ELSE!! After your purchase, the salesman ask you to leave a good review! THESE REVIEWS ARE NOT GENUINE!!! YOU WILL HAVE THE CAR FOR NOT EVEN A MONTH AND DELETE YOUR COMMENT. This is a classic buy here, pay here place. They don't care what they're putting you in. Their customer service is horrible. You are basically left to fiend for yourself after they sell you a shit car! TAKE YOUR "NEWLY" purchased vehicle to a mechanic and run diagnostic! These are the typical salesman who do not care about you, only the sale. I haven't had this car for a month and i literally have not regretted anything so bad since this purchase. DO NOT DO IT. please. read more

My issue goes like this last month when I was trying to make a payment I noticed that my payment has went up so I called Drive Casa to double check and was told that I didn't have insurance but I have insurance that expires in December so I asked my Insurance company to send my proof of insurance to Drive Casa I was really upset about the confusion coz I had to pay more than I usually pay but to my amazement Drive Casa has my proof of insurance but am told it has not been verified so at the mean time am payment more than I usually do my payments are up to date and my insurance is current. So today was about to go to work but come to find out that's Drive Casa LOCKED my car WHY coz I gave them my current insurance and my payments are current when you call them they say it's not their fault that my insurance has not been verified. PLEASE Can someone help me read more

DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!! They are dishonest, unorganized, and crooked. Their customer service ends after you leave the lot. Shop anywhere, but here. read more

this place is trash they put a whole extra car note payment on my car. and told me that they will shit down my vehicle if i dont pay them. do not buy a car here they are scammers!!!! read more

Como siguen lock mi carro y queriendo cobrarr x arreglarlo en el tiempo de garantía lo único q puedo hacer es una demanda por fraude porque nadie tiene la decencia de llamarme aún tengo todas las pruebas de mis manos y talon de cada pago qué he hecho hasta ahora lo siento mucho solamente me pasan con uno y otro agente que no quiere contestarme bien el carro se pagó en su totalidad y aún así exij n mas dinero y si no lnago me lo lock down más cuando ando man jando en freeway y con mis hijoa se han imaginado elnausto que he pasado al lado de ellos read more

2 months and i'm already having issues out of my car and of course no one at the dealership have been helpful! I've had to pay for a key because the tow guy brought it to the Buckner location instead of the Service Center and instead of anyone calling me, they towed it. 2 days Service Center to be told they changed the battery but didn't. The battery was never the issue and when I made it home, cut the car off and of course not able to start. Fast Forward I had to take it to a differnet mechanic. (more money) Out of all of this my temp tag went out August 8 and no one has reached out or mentioned it during this entire confusion. Oh I went to the Buckner location. Mario at the Service Center was very pleasant and Maria at the Buckner location was as well, which I could give them 2 stars. read more

Don't ever buy a car from them. They are rip offs and customer service is horrible. You can't even be 1 day late and they will turn the car off. Worst car lot ever. read more

Purchased a Chevy Impala today and the transmission overheated on the way home. Not only that but the rear light is out messing it a saftey issue. The dealership was closed for the weekend after issues were discovered. Horrible. read more

Very rude and unprofessional company! They do not hold up to their end of the bargain. Too many frequent company policy changes. They don't report to all 3 credit bureaus. When customers complained, they finally report to Transunion. Their policies change without notice. People beware! Do not trust these car sharks! You'll regret it in the end. I would have given them a zero. They bribe people into giving them 5 stars. I was promised a full tank of gas but had to remind the person of it. You are better off getting your credit up or getting a co signer somewhere else. Heed this warning!!! read more

No car maintenance service on the weekends...you have 5 days to make a payment, or your car is turned off. That's a no bueno if you're paid biweekly and told by a representative, they are a no grace company. Jesus even gave grace, daaaaamn. read more

If I could give this dealership no stars I would. I can NEVER get a hold of someone when I have issues with my car/account. If I do? I'm on hold for hours. I shit you not I was on hold for 3 HOURS. I pay my note a week in advance every time and still had a kill switch activated because they said I was past due. I get different information for multiple different people and don't bother asking to speak to a manager because you won't get one. And there's a few of the women there that are so rude. One told me that "it wasn't her job" and hung up on me when I asked who I could talk to regarding a charge on my account. I wouldn't recommend this dealership to anyone. Please save yourself the headache read more

Yall please make sure yall read the reviews from worst to best May: 5/01 Took a trip to Waco and came back on monday May 3rd, the first payment of the month was made on this day. Payment was due originally May 4th and was payed 1 day early on May 3rd. Made a payment of $304 on 05/03/2021. 5/04 May 4th was my day off, i went about my day, ran my errands, did my grocery shopping and came home around 6-7 PM. By 9PM we wanted to go and get something to eat. By then the car would not start only making a clicking sound, similar to when the starter is bad and does not start. Due to character limit i had to remove most of the information leading to my car being fixed by June 17. Go to the BBB website for the full review and experience. June 17, 2021: Mechanic texted me asking if I am still making payments on the Nissan and I replied yes, I assumed the car was disabled at this point due to the payment being 2 days late. Then let him know the dealership turns off the car when I make a late payment. I was 2 days late at this point and to wait about 5 minutes and try starting it again. The mechanic found this strange by letting me know that kill switches from dealerships are normal but that they dont usually apply unless you are a month late on a payments. I then told him drive casa has done that many many many times to me but after I make the payment a couple days late, I call them and enable it. 10:28 AM: I called drive casa and in fact the GPS was interrupted so the car did not start. I figured it would be since I had made the payments 2 days late. They sent the enable code at 10:26 am. I had spoken to a woman and I tried asking if she could tell me how long the gps had been disabled and she could not give me an answer for that. The mechanic says he thinks that has been the problem the whole time since he has been chasing wires for 2 days. 11:17 AM: Mechanic arrives at the shop, turns on the car and the car starts. Not a single part, wire or fuse was replaced. The car had been disabled since May 4th, I paid a 2nd mechanic $150 to tell me to call my dealership and see if the car was turned off. In total I spent $528 I expected the decency of being reimbursed for this amount i spent out of pocket for the faulty and cheap gps that enable and disable cars at your company's conveniences. I spoke to Maria Account Manager at 12:35 where I was told I will not be reimbursed for my spent money, my husband lost job and that they would only move my payments to the end of the bill but I'm still responsible for paying that amount. Also Maria offered to defer my payments for the next two months, no compensation and no credit o my account! But didn't even bother asking my name, type of car or account number, so Maria how were you able to defer my payments as compensation for my money lost if you never got my information? read more

Highly do not recommend this place to purchase a car. Anytime you want to reach anyone it takes days...the only time they're great at reaching out to you is when your payment is due, if you don't pickup on the first ring they won't answer when you call back and will get your car shut off till you can reach them again... which takes days, very inconvenient. they've had my car in the shop for 3 months since December up to today March 13th. They keep telling me my car is going to be ready on this day and that day and it's complete lies, they make it easy to get a car but once you sign that contract you're stuck. So think about it twice. read more

We got a 2016 for explorer with a little over 100k. they said it would be around $21k total. Gave the $4000.00 for a down payment, after finance and their scam insurance the finance was around $37k, FOR A 2016?!?!? They try and say they do not accept commercial insurance which we have a $1,000,000 policy and a $500.00 deductible. They also tried saying that any one who drives the vehicle HAS to be listed on the insurance for the vehicle to be covered. NOT TRUE. as long as the vehicle shows to have insurance, the asset/vehicle is covered. I now understand what is going on. What they do is force people who do not know better to have their insurance and it bumps up the total finance of the vehicle. They further stated that they don't allow their vehicle's to be sold to be used as commercial vehicles. When you give some one the down payment, and pay the bill, you can use the vehicle for what ever you want as long as the payment is made. Orlando who I'm assuming is the manager is a super nice guy or appears to be, but he also stated that he sent our proof of insurance in and they said they never received it so I resent it. Makes no since to pay my $500 a month company commercial insurance policy and then have there's. Also made a consumer report along with the attorney generals office, the department of motor vehicles and texas department of insuranceWe got a 2016 for explorer with a little over 100k. they said it would be around $21k total. Gave the $4000.00 for a down payment, after finance and their scam insurance the finance was around $37k, FOR A 2016?!?!? They try and say they do not accept commercial insurance which we have a $1,000,000 policy and a $500.00 deductible. They also tried saying that any one who drives the vehicle HAS to be listed on the insurance for the vehicle to be covered. NOT TRUE. as long as the vehicle shows to have insurance, the asset/vehicle is covered. I now understand what is going on. What they do is force people who do not know better to have their insurance and it bumps up the total finance of the vehicle. They further stated that they don't allow their vehicle's to be sold to be used as commercial vehicles. When you give some one the down payment, and pay the bill, you can use the vehicle for what ever you want as long as the payment is made. Orlando who I'm assuming is the manager is a super nice guy or appears to be, but he also stated that he sent our proof of insurance in and they said they never received it so I resent it. Makes no since to pay my $500 a month company commercial insurance policy and then have there's. Also made a consumer report along with the attorney generals office, the department of motor vehicles and texas department of insurance read more

I wish I didn't have to select any stars. I got my car in January and it stopped working on me in July a few days before the 6 month marker. In the short 5 months I have had to replace brake pads and the key fob along with the car would not communicate so sometimes my car wouldn't start for a minute. If that wasn't bad enough the car would start at all and a mechanic told me the fuel pump has gone out. I contacted the dealership and got no answer called the 1800 number left a voice mail and still no answer but now it's showing as a repo on my credit... to make matters worst they do not discuss prices I got a 25k 2015 Nissan Altima with over a 100k miles... STAY AWAY read more

Stay as far away as possible from them. The absolute worst customer ever! They do not value you or your time, just your money. It takes them up to 2 hours to come to the phone. They say you have a year's warranty on their raggedy vehicles that always need fixing, but when they fix it, they're still trying to get more money out of you saying, also, it was that wasn't warranty related. I waited well over a month to get my raggedy vehicle fixed, and it was still raggedy. Don't buy. I repeat: Don't buy it! read more

Absolutely ridiculous miss a payment they cut the car off that day which is utter bulshit

I've had my car for 4 months....no registration yet...just told to keep coming back for paper tags....no reason as to where the registration is or if they sent it in..... read more

This is about the company in general and not just this location, mainly with the billing department. They will CONSTANTLY call you the day your payment is due. They will shut off your car if payment not made on due date. I was issued a paper check instead of getting a direct deposit like I normally do, and I called to inform them that I had to physically deposit my check in the bank and that it would not clear until the following day per bank policy and that I would make my payment that morning.....only 6 hours past payment due. They still shut my car off. This company has no compassion for their customers and is only about the dollar signs. read more

Well my husband just got a car from here and the car already broke down, it hasnt even been 3 weeks and we are having problems. Yes they said they were gonna fix it but its been 3 days already. They tell my husband they will call him but till this day they HAVEN'T called to let him know whats going on with the car!!!! read more