Toured this facility and it's absolutely beautiful. Staff is very friendly. Great location.read more

Ms. Mary and Ms. Ruth make sure the area smells good and clean especially the jockey club. They…read moremade the area clean and they are very hard worker and dedicated to their job

I stayed at Heartland for a week, post a total knee replacement. I found the staff, from Nursing,…read moreto Aides, to therapy, both OT and PT, dietary and Housekeeping, i guess i am saying, all the staff..were kind, caring, considerate and very willing to take care of all my needs. Everyone was very encouraging, and always smiling. I will definitely return to Heartland when i have my second knee replacement!

From the owner: A Proven Leader in Skilled Nursing and Rehabilitation Care…read more Heartland Health Care Center's skilled nursing and rehabilitation centers offer post-acute services for those transitioning from hospital to home. This specialized quality care helps shorten or eliminate hospital stays, laying the groundwork for a successful discharge. Some of these services include: high-intensity physical, occupational and speech therapies, cardiac recovery, stroke and other neurological recovery care, skin and complex wound care, I.V. services, diabetes management, oncology care, and orthopedic and joint replacement recovery. With individualized programs and a variety of post-acute services, including a specialized MedBridge unit, Heartland offers rehab hospital caliber health care options to meet the unique needs of patients and ensure that they receive outcomes-oriented care that will speed their recovery and their return home.

My father spent nearly three years at The Lakes of Sylvania. I buried my father yesterday. He was…read more98 years old. This staff was wonderful with dad. What most people need to realize, is the importance of building a relationship with the staff caring for your loved one. It is a team effort. This is a care facility. They cannot and should not be expected to give private duty nursing services. It is unrealistic for any facility to be expected to do this. You have to be willing to reach out to the staff and work with them. Come to them with concerns, but also realize a thank you goes a long way when you do this very hard work. I can't begin to thank the staff for the care dad received especially during his final days. I stayed with my dad to care for him and make sure he knew he was not alone. I believe that was my honor and duty, but this staff cared for me as well as my dad. The concern for my well being touched me to my core. I will not forget the compassion my father and I received by all the staff. The flower arrangement that was sent to the funeral home was so beautiful and very appreciated. Staff who became friends were there at the funeral home to support me and my family. Their concern did not stop as dad was taken from the facility. If you are looking for a facility to "team care" for your loved one, stop looking, the Lakes of Sylvania should be strongly considered. I will only refer folks to this facility.

Our experience with Lakes of Sylvania was beyond tremendous. My loved one experienced care in both…read morethe assisted living wing and also in the skilled nursing area. The director, the nurses, the physical therapists, the chef, the cleaning department and various departments ALL provided the best of care possible. The communication which existed between Lakes of Sylvania and her family was also tremendous. Each day an updated Covid report was to be found in my email and a weekly video was posted to inform all families members of the events of the week. I was able the connect in person with the staff whenever I so desired. My dear one got the BEST of care and compassion from everyone within the walls of Lakes of Sylvania. I would give this campus my highest recomendation. I owe them my deepest gratitude.

Do not put your loved ones here if you can help it! Yes, they do have some very nice staff members…read morebut that's not enough! Often the available staff members know very little about your loved ones condition, it's impossible to talk to a doctor and the nurses change so much that they don't usually know much. They are quite nice though and that's good. The facility is old and dirty. The floor in my sister's room was never cleaned in the three weeks she was there. Bloody, dirty linens were left sitting around in a pile for three days until a family member said something. The worst thing was that they took almost 4 full days to sign off on her passing, exceeding the 48 hour time limit and holding up the process of moving forward with her remains. This is ABSOLUTELY UNACCEPTABLE! If you can go elsewhere, DO!

My dad was there for short-term rehab; therapy went well, and he left sooner than expected. He even…read moreenjoyed the food. He especially liked the staff -- from nursing, dietary, therapy -- all around.

This place has gone down hill significantly. My mother was in the rehab place years ago and it is…read morevery different now. My brother was accused of drug seeking following a painful surgery. The RNs/MAs don't like it when someone can advocate for themselves. My brother has gone 2+ hours without meds. They are changing his treatment plan without his consent or surgeons permission- which is a violation of his rights. I would be worried of a senior family member being neglected due to their treatment of my brother. AVOID!

My father was there for the alotted time. They allowed him to fall 3-4 times. There were CNA &…read morenurses who wete disrespectful to him and rough when handling him.

The care here is excellent the rehab staff work tirelessly. Often short of staff but you would…read morenever know they give each patient the time and care that they and the insurance company request. Jenifer and her staff are top notch. The nursing staff is excellent jadeie Glenda imesha Angela Elizabeth Tiffany a wonderful group. And the cenax hold the shift Kayla Rashad's Katherine Jenifer Malcolm and can't forget Mona Lisa The dietary department has a wonderful staff chef Erica Cindy kemet Brandon and staff from the administration Olivia Renee Tara Amanda and all support staff mark Matt zeke Jenifer Lavinia and the doctors a well rounded staff I was treated like a human being The rehab staff is so caring Danielle Sonya. Omni'd takes time with me and Jenifer manages a great department The activity group is excellent. Led by summer Jayne and Davi great support and the workers here really care about the patients. What a great experience Deborah G

We are so thankful that our loved one ended up at Regency on the Bluffs. Everyone--i mean…read moreeveryone--was so caring, supportive and professional. They are all very hard-working. I know, because I spent almost 24 hours a day there during my husband's last days. (We had hospice care while he was there.) SO I was able to observe the staff around the clock. There were therapists of all kinds: physical, occupational, speech, respiratory, etc. Doctors, and P.A.s who checked on him. Social workers, etc. Best of all were the nurses and aides who attended to his needs--and ours--with understanding. We are truly grateful to Regency.

I called Choice Senior Home Care when my mom needed home care after a hospitalization. I spoke…read moredirectly to Kim throughout and she was very informative, helpful, and even met my mom for an evaluation directly at the hospital before her discharge. Kim was always incredibly responsive and flexible. My mom loved Kim and was very happy with the service and oversight she provided of the caregivers that were sent to her home. Choice Senior Home Care specializes in long term care and getting consistent caregivers in the home that make your loved one feel safe and comfortable. Ultimately, my mom didn't need long term care but I would always consider going back to them if she ever does, and I would recommend them to my Michigan friends and family.

Please do not use these people to take care of your loved ones. They don't show up and leave your…read moreloved ones laying in bed worried about who is going to be there for them ‍ They send unreliable people one had a backache and called me to move my mother.The other one had a asthma attack the fire department had to move my mother. These people shouldn't even be in business!

I cannot say enough good things about the Gilbert Residence! I was in a desperate situation to move…read moremy Dad as quickly as possible due to his dementia diagnosis and they made everything as smooth and seamless as possible. I can now sleep at night knowing that my Dad is being well cared for in a facility that is clean, comfortable and so welcoming to its residents. A big shout out to Damita and Lindsay for being so kind to both my father and I as we work through this transition... I am so thankful for all of their support!

Wow ! Helped my son in law move his mom into her room today.....honest to Pete, from the employee…read morein the parking lot--- smiling--to the Environmental fellow, Mike, who helped us a lot, to the so nice daily medical assistants, to the wonderfully understanding people at the door who helped us with entry and exit , to every single person we met today, they OWN caring and the we are confident that this is the place for 'Mom'......awesome....a great feeling.

Nursing care, PT & OT were excellent. Office/social work staff along with directors need to get on…read morethe same page with care of your loved one. Your admission meeting is an entire week after your stay begins. NOTE: only a short term stay facility. It never used to be. Try repeatedly to push the patient out the door even though the patient is no where near ready to leave. Your surgeon or PCP have no opinion on their patients care. They should be the decision makers. Instead the office staff blames early release on the insurance reviews which are completed by people in another state who only rely on the notes from staff. So unprofessional, & cold! Only Marywood's physician who is elderly himself makes the decision on when they are ready to go. This is NOT how our senior community should be treated.

My uncle is a resident here. He recently had back surgery and can't stand or get in and out of bed…read moreby himself. After physical therapy, they wheeled him back to his room and left him there -- alone, unable to move, and without access to the call buzzer. When he needed to use the bathroom, he literally had no way to reach anyone. My mother asked for help three times, and they still ignored her until she finally got angry. This place is a disgrace. The staff act like you're bothering them when you ask for basic help. They ignore call lights and leave people waiting who clearly can't fend for themselves. Please -- do not ever send anyone you care about here. No one deserves to be treated like this.

i am very pleased with the care my husband is being shown. He is in hospice care and is being well…read moretaken care of. The nurse's all go the "extra mile" with all the patients. EXAMPLE: When they see someone trying to get up from their chair they are right there to help them. I've seen this over and over again. I'm very blessed to have placed my husband in REGENCY @Whitmore Lake. The activities director is awesome! I am pleased with all the different activities. I go every other Saturday for a sing along ( guitar in hand ) and totally enjoy every minute. THE FRIENDLINESS of the staff when entering is Awesome. They have proven to me that they truly care for everyone. Let's join together and pray for the staff for extra strength as they do all that is needed as they care for our loved one.

My brother, Carl Carey is a resident in this facility. The staff at Regency at Whitmore Lake have…read morebeen caring and transparent with our family regarding Carl's physical, emotional and mental health. During this COVID-19 Pandemic, communication has been superb. Email and Virtual Facetime visits have been made possible to compensate for restriction of in person visits. Family Care conference calls have been arranged engaging Carl's Regency care team with his family member. Our family feels comforted that Carl is in the care of compassionate and professional hands. Judy Carey Copes