If you are going to have an average wait time of 40 min you should really consider a call back…read moreoption. I have called 5 times over 3 months and each time I have waited 30-50 minutes. Also, your "AI assistant" Ava is completely useless and I assure you, just frustrates your customers who pay good money to see your specialists.

I've never liked the concept of back surgery, Dr. Steinman was highly recommended by one of the…read moreFlight nurses I work with. All I can say is that it was one of the best decisions I've ever made. I went from a management job, back into the field, which I love the most. My surgery was an L4/L5 fusion. I couldn't have done it without his encouragement, most importantly, his skilled work.

Dr Matthew Gargulinski is a great doctor. I just had carpal tunnel release surgery almost 2 weeks…read moreago and I'm honestly impressed. Office staff is amazing! Dr Gargulinski has a great bedside manner, he's highly intelligent and has been able to diagnose issues with me before he even orders an mri or any scan that confirms his diagnosis. This doctor is truly a great find in this valley and I don't see any reason to look any further. He actually cares and uses his extensive training and knowledge to help fix things the safest way possible that can help make your quality of life as good as possible. I used to see an Orthopedist for years in Temecula ( off Winchester and Ynez), but since he retired, the level of care the remaining doctor that I saw gets is a zero star. Example: he x-rayed my hip area (severe pain) and refused to tell me or show me anything even asking multiple times "what does my x-Ray show". Proceeded to inject a cortisone shot in my hip bursa (made my pain worse), and instead of him ordering an mri, that was it. He threw his hands up. Well, Dr G actually did what a doctor should do (mri) and found moderate herniated discs which now that I have a legit orthopedist are being treated modestly for now. Dr Gargulinski is truly a gem as an Orthopedic Surgeon and I have zero doubt in his abilities and knowledge. His great office staff makes the visits that much better. Thank you for what you do!!!

NO STAR! 10/30/25: If you're elderly person or have below medium pain tolerance, I'll NOT recommend…read moreseeing Matthrew Gargulinski for Othopetic/ doctor services. My mother has been in hospital for 7-days; the diagnosis to identify 5 MAJOR issues seems prolong due to inadequate care services. The cardiac doctor wanted to wait till the knee was addressed before proceeding with stint surgery. After day 6 and no confirmed knee diagnosis or treatment plan they elected to proceed with the heart surgery. She communicated with him on multiple occasions about her knee pain triggering cardiac event concerns from knee treatment services. He elected to proceed with treatment that resulted in MAJOR pain which resulted in her screaming in the hospital and crying for an hour. He elected to stomp out of room with a MAJOR attitude towards my mother and daughter in the room.

As an Executive Assistant with over 32 years of experience coordinating numerous operations, I…read morenatively recognize elite project management, flawless execution, and world-class structural precision. When it came time to address my severe knee degeneration, I researched the orthopedic medical field aggressively and chose Dr. Omar Kadri for my robotic total knee reconstruction--and it is the single best executive decision I have ever made for my health, mobility, and longevity. Dr. Kadri is a visionary leader in orthopedic robotic surgery, completing over 500 of these complex reconstructions every single year. From our very first consultation, his absolute mastery of the data and his clear, structured clinical timeline completely defused the intense anxiety that naturally accompanies a major joint replacement. He does not just perform a surgery; he coordinates an ironclad recovery ecosystem that empowers his patients to succeed. The results of his precision robotic bone cuts speak for themselves. By my Post-Op Day 22 outpatient physical therapy audit, I achieved an extraordinary -2° hyper-extension and a spectacular 105° active flexion bend, completely blowing past every standard clinical target. At my first official post-operative appointment on Day 17, Dr. Kadri evaluated my fluid mechanics, retired my bulky dressings for clean Steri-Strips, and officially granted me direct clearance to drop my walker entirely to graduate straight to independent, unassisted walking. To experience a major structural joint replacement that is tracking this smoothly, quietly, and virtually pain-free is an absolute medical masterpiece. Dr. Kadri combines clinical brilliance with an unshakeable commitment to his patients' independent mobility. If you are a high-performing professional who demands absolute precision and zero-compromise results from your care team, Dr. Kadri is the only choice. He didn't just rebuild my joint capsule--he gave me my fluid pain-free stride and my quality of life back. Thank you, Dr. Kadri, for your elite-level mastery!

This was, without a doubt, the worst experience I have ever had at a doctor's office. I brought my…read moreson in for an orthopedic appointment, and from start to finish, the entire experience was unacceptable. Upon arrival, there were no available seats in the waiting room, and other patients were already expressing their frustration over the long wait times. The front office staff appeared overwhelmed and stressed, which unfortunately came across as unfriendly and unwelcoming. From the time we checked in until the doctor finally saw my son, a total of 1 hour and 45 minutes had passed. At approximately the one-hour mark, I asked a back-office staff member how much longer we would be waiting and was told it would only be a little bit longer because the doctor was finishing up with his last couple of patients. Despite this, we continued waiting far longer than expected. The condition of the office was equally disappointing. The facility appeared dirty, outdated, and poorly maintained. Cleanliness is especially important in a medical setting, and the overall condition of the office was concerning. When the doctor finally entered the room, he was not friendly or welcoming and spent no more than two minutes with us. After waiting nearly two hours for an appointment concerning my son's health, I expected a much more professional, attentive, and compassionate experience. We left with my son's X-rays that we had brought from urgent care, and I will be seeking a second opinion elsewhere. The entire experience, from the front office to the back office, the excessive wait time, the lack of professionalism, and the condition of the facility, was extremely disappointing. Patients deserve to be treated with respect, kept informed about delays, and seen in a clean, professional environment. I would not recommend this office to anyone. If you are looking for an orthopedic office that values your time, maintains a clean facility, and treats patients and families with courtesy and care, I strongly suggest looking elsewhere.

Hello everyone, I'm a 30 year old patient of doctor Pacheco's. I've been dealing with major back…read morepain since I was 17 and over the years it had just became worse and worse to the point I was no longer able to work or function normally day to day. I had originally been referred to a different ortho specialist and had a horrible experience there. When I asked to get a new doctor doe a second opinion I was sent to Dr. Pacheco. Now when I first went to see him I didn't expect much, I knew my back was bad and there probably wasn't going to be many options for me. But Dr. Pacheco was a kind and understanding person, and luckily enough he had experienced similar people with my type of pain. Ultimately he provided me with the option of a spinal fusion, I won't lie I was nervous, but I could tell Dr. Pacheco was trustworthy and he was willing to give me another shot with a repaired back. It might not be brand new but he fixed me up. Dealing with chronic back pain as bad as mine really had me in a dark place mentally but Dr. Pacheco was able to give me hope again.

I saw Dr Pacheco for thoracic pain a year ago. i went to PT. Over time, the pain worsened. I…read morereturned. Was basically told I was old(72) and to take antidepressants. I had an unremarkable MRI(lumbar), though I requested both lumbar and thoracic. At the followup visit, I asked if I should have an X-ray to rule out vertebral fractures. He said, " what do you want?" I asked for his advice. He sarcastically asked my husband if he should get an X-ray. He said I was chasing diagnoses since I saw a cardiologist to rule out heart as the source of pain. He was completely inappropriate. I have never had a more inappropriate interaction with a physician. I strongly suggest looking elsewhere for back care. I have seen all other doctors in this office without incident.

It's difficult to get through by phone. Since AI answers the phone now. But the PA's are terrific!…read moreDemi is wonderful. The front desk is very pleasant and helpful. The office is always neat and tidy. Once you get through you will be in very good hands.

I want to clarify that this review is based solely on the scheduling/phone system and the extremely…read morelong wait times during office visits, not on the doctors themselves, as I have not had the opportunity to meet them yet. The PA we did see was very kind and helpful. Unfortunately, the communication and scheduling experience has been incredibly frustrating. I have called eight times, left four voicemails, and waited on hold for over 25 minutes without getting through or receiving a return call. My son has recurrent shoulder dislocations and recently had his shoulder dislocate while he was sleeping. He needs to move forward with surgical evaluation, so being unable to reach the office is especially concerning. We have also experienced very long waits once we are actually in the office. Based on other reviews mentioning similar concerns, I hope management takes a serious look at the scheduling and communication system. Patients dealing with urgent medical issues need a reliable way to reach the office and receive timely care.

Dr. Pace was one of the most amazing and caring doctors out there. If you have athletic injury or…read morelike me carpal tunnel, look no further. He is very knowledgeable and acts like he really cares about you and solving your pain. I had to come in with my kids a couple times and he was very u understanding. and even saw me saw me quickly because of it on my last follow up appointment. At time of surgery I was nervous but he and the staff put me at ease. The staff really was such a joy to see as well. From front office to back office, to all the nurses. I had carpal tunnel surgery 6 weeks ago and had last follow up days ago. This is quality and every doctor and office should stand up and take notice. I was always seen right on time for my appointments except my last one which was due to only having one nurse on staff at the time. All other times were prompt so can't fault them for one time at all because life happens even in doctors offices.

Although waiting time is hit or miss, it's mostly fast. The front desk ladies are AMAZING! I had…read morehip replacement surgery with Dr. Robinson and it's been almost 3 weeks and the recovery has been exactly as planned. Rough 1st week but then fast as you cannot imagine. The office referred me to a great Physical therapy in house and then ambulatory. The full recovery is long (about 5 months he said) but my pain is very well managed and although I'm walking on a cane I'm fully independent. I can only thank everyone, especially Dr. Robinson for his expertise, the pain I had before the surgery was excruciating and now it's very manageable. Thanks again!

Dr Ellis is a great orthopedic surgeon! He performed a total hip replacement (arthroplasty) &…read morebecause of the great job i asked if he would do both knees & eventually my R shoulder & his response was yep lets make your hip happy 1st & THAT HE DEFINITELY DID!!! As for his staff in his Temecula office they were BEYOUND fantastic & empathetic once we got a big mess squared away w/the VA Community care. His Assistant Carmen was so unbelievably helpful i felt she was a key factor in getting the ball rolling & Anne Marie, surgical sceduler couldn't of helped more. Not sure why my Orthopedic surgeon needed me to stick my tongue out but I guess because he's that thorough HAHA...Dont question it JUST DO IT!!!! Thank you to Dr Ellis & his wonderful staff

Doctor Fredlinch is the absolute best! My husband is 85…read moreyears old and he kept falling, literally dropping to the ground for no apparent reason. After 3 years of trying to find out why it was dis the has Hydroselus, spelled wrong but it's fluid surrounding the brain. The doctor put a shunt in for drainage and after all this time all I can say it is a MIRACLE. He has his life back, thank you Doctor

If I could give no stars, I would Terrible experience with this group. My husband was in a severe…read moreaccident and had a TBI. Was in the hospital for five days during which he had 5 CT scans. We saw Ari Arroyo, who was fantastic at discharge we were told to follow up with a CT scan and an appointment within two weeks of discharge. I called them upon discharge and was told that I can't make it a follow up appointment until we had the CT scan. You cannot get to a live person. You have to leave a message with their AI assistant who will text you back. That was issue number one for us, and we could not understand why we could not make an appointment. While we did get the CT scan requisition, and scheduled it, I let them know the date of the CT scan and they still would not schedule anything until after the CT scan. We had the CT scan, I texted, called, emailed them to tell them that the CT scan was done and we wanted to make an appointment. We didn't hear anything for five days and I contacted them multiple times. Again you cannot get to a live person. You have to leave a message. And to top it off, they take a two hour lunch every day. I contacted our insurance company, who was completely unhappy with this situation and have referred this practice to their QA department for review. Our insurance agent called the number - there is an option for doctors or insurance companies referral. The first day she was on hold with them for 30 minutes the second day for over 90 mins, and trust me when I say they were not happy at all. Our insurance agent was able to get us an appointment with the Loma Linda neurosurgery team within one week. We had an excellent experience saw them at the Murrieta office, and we were seen very quickly by the neurosurgeon and have a great follow up plan. The doctors may be fantastic at this practice, we will never know but their policies of making appointments and getting callbacks is completely unacceptable especially for patients who have neurosurgical conditions. Go elsewhere, as mentioned Loma Linda was fantastic.

Excellent, professional service, no waits, very knowledgeable surgeon, practical solutions!read more

We specifically changed our insurance in order to become Dr. Lily Phillips' patient (Murrieta)…read morebecause in her statement bio she mentioned being a "functional medicine" doctor. We are very much in agreement with that form of medicine (Blue Zones), which looks for cause, rather than throwing a pharmaceutical at the symptom, and looks for natural ways and supplementation to heal the body! We are quite happy so far. We've had no problem reaching the appointment desk and scheduling appointments. The Athena Health website has been great for asking and receiving timely answers to questions I've had. The onsite lab has also been extremely helpful. Only one thing that others have mentioned in their reviews is that online questionnaires were not logged and once at the appointment, we were asked to redo it, which was bothersome. Overall, the care we've received has been wonderful! Dr Lily is awesome and we hope to continue here for many years to come!

Appt was at 9 am it's 10:18 still have not been called this is not good service takes way too longread more