A representative of Brown Roofing, ("Rep") knocked on my door on 4-Jun-2018. The Rep was assessing…read morehail damage for homeowners in the area and offered to check my Property.
My fiancée allowed him access to the roof and grounds. The Rep checked the damage to the roof and siding of the house, garage and shed. Before leaving, the Rep collected my State Farm ("State Farm") insurance information and provided a copy of his initial proposal (the "Proposal"). The Rep advised that he'd contact State Farm and would return to meet the adjustor for the insurance assessment. My fiancée signed the Insurance Restoration Agreement allowing Brown Roofing to contact State Farm regarding the damage claim (the "Claim"), however, my fiancée did NOT sign the Proposal as he specifically requested a detailed estimate quantifying the materials, labor, and equipment needed to repair the roof and siding (the "Estimate").
NOTE: We requested the estimate as we were considering upgrading from shingles to a metal roof & possibly adding some additional upgrades.
The Rep returned on June 7, 2018 to meet with the State Farm adjustor. After the adjustor's inspection, the Rep said he'd be in touch once State Farm reviewed/approved the Claim. My fiancée again requested the Rep provide an Estimate upon State Farm's approval of the Claim. State Farm approved the Claim on June 18, 2018.
My fiancée called the Rep to follow-up on the Estimate and a timeline for the repairs, but did not receive a response. Several days later, two men arrived, unannounced, saying they were sub-contractors sent by the Rep to make a detailed estimation of the materials & labor for the repairs. My fiancée asked for a copy of this estimation. The men declined saying he'd have to speak with the Rep.
The Rep showed up on July 11, 2018 to collect copies of State Farm's summary of coverage. Once again, my fiancée requested the detailed Estimate. The Rep stated that his Estimate was "whatever the insurance company will pay" for. A discussion ensued, during which my fiancée insisted that he wouldn't approve any work until he received the Estimate. The Rep again refused and further stated that we had signed Brown's Proposal (an untrue statement) and that we'd have to pay $2,000 as a penalty if we cancelled Brown's work. My fiancée informed the Rep that Brown Roofing's services were no longer required.
I called the Brown Roofing phone number provided on the Proposal later that day. A young woman, who identified herself as the answering service, picked up the call. She took a message & my cell phone number as it was after office hours, and advised someone would return my call. I received no return call.
I called the office again on July 18, 2018 to follow up. I spoke with a female who advised that I'd reached the Springfield. MO office, but they didn't handle matters in Forsyth, MO. She directed me to call the owner of Brown Roofing ("Owner"), directly as he oversees all projects in Forsyth. She provided his cell phone number. I called and left voicemail messages for the Owner on July 18th, 20th & 23rd. I never received a response.
In the first 2 weeks of August, Brown Roofing had crews working on homes next door and behind my property. Numerous workers & company trucks drove by my house every day for nearly two weeks, but I never received a return call or visit in response.
I mailed cancellation letters to the address on Brown's Proposal (which was returned as undeliverable) and the street address I located on the Missouri Secretary of State website. Although I have proof that letter was received, Brown's Roofing has never responded.
NOTE: My back neighbor had the exact same experience. Specifically, that Brown's Roofing refused to provide an estimate of their proposed work. When my neighbor said, "No Estimate, no repairs." he was also threatened w/ a cancellation fee.
