Rolling the dice with selecting dentists based off of what your insurance covers is always a big…read moregamble. However, DM Family Dentistry turned out to be worth the gamble as it was a total winner. The front office staff were so wonderful and patient about my insurance and having to reschedule my appointment twice. When I finally had my appointment I was a little nervous. Destiny who did my x-rays and cleaning was so nice and gentle. She understood that I was nervous and gave me positive words and reinforcement that I was doing well. This continued with Dr. Brooks as he listened tot my concerns and checked everything out! He said that I was doing well with brushing and flossing and that they will keep an eye on a couple of tight contact areas. This was such a big relief and I left with a smile on my face-they really made my day. I actually can't wait to come back in November!!

I had my first appointment at DM Family Dentistry. The staff & Techs & Dr. Parry were very…read morewelcoming & friendly. I had a through teeth cleaning & detailed explanation of the radiographs by Dr. Parry. I am so happy to find this practice! Thank you all! Sally Jo P. W.

Best dentist office! They are friendly, efficient and have gone a long way in ameliorating my fear…read moreof dentists.

Always a good experience when I have work done at this office. Excellent staff and quality care. I…read morereally recommend this dental office for all your dental needs!

$267 for only exam and X-rays without insurance. Extremely…read moredisappointed in this office. Was quoted over $2,100 for a full cleaning and one filling. DO NOT RECOMMEND. You can tell when a place is just all about the money and not about the care of the clients. I went directly to Aspen dental and explained how I just got screwed. At Aspen I got exam,cleaning X-rays and 1 filling. Teatment plan was $800 compared to over $2k at this office.

In the beginning they checked and said we were covered under our insurance. We (husband AND wife)…read morehad appts for X-rays. At the END of appts they discovered we were NOT covered (for a tooth extraction after they made future date for pull)! We paid out of pocket for tooth that was hurting BUT dentist worked and worked on extraction and was very painful. More for patient than dentist breaking his "back". End of story: had to get amoxicillin because he left bone in-now another dentist will remove the rest!! Take your chances at casa grande family dentist. Yes girls in office are friendly but the rest: stay away!!

Came in on Wednesday around 12:30 p.m. for my follow up 6 month appointment. Kim greeted me right…read moreaway. Checked me in and then had me sit while she prep the room. When she calls my name we went to the pink room. I love they have nice music playing and screen saver fish on the tv screen. Kim set up my x-rays and started to take the pictures. After she got me prep to clean my teeth! After she finished Dr. G. came in to check and again said great job! My kind of report as the dentist isn't my favorite! See you guys again in 6 months!

Wow!! I just called for a basic teeth cleaning and it was over $400. I found Casa Grande Family…read moreis charging $49. Shop around.

The billing practices here is horrible. They overcharge they double charge getting them to fix…read moreanything is horrible. You have to call them demand them to fix their overbilling. The place is dirty. The walls are dirty. The bathrooms are dirty. I do not recommend this place at all unless you like being overbuilt And this place is horrible air-conditioning

I'm a snowbird near Casa Grande. My crown fell off and I needed to have it cemented back on. Silly…read moreme--I thought Aspen Dental did emergency work. I had dental work done 2 years ago @ Aspen Dental in a different state. So I now am required to have a complete exam, x-rays, etc. before they will see me again. I have a regular dentist back home in Michigan. I just need a crown re-cemented. The receptionist was rude, unprofessional, and totally lacked empathy. She could have cared less. I could barely explain my needs because she had too many policies to spew out. Don't waste your time unless you want to become the property of Aspen Dental and give them exclusive rights to your dental care and insurance.

Western Dental in Casa Grande…read more If you follow any reviews at all please follow mine regarding this office! This is the worst office I have ever been to or heard of. I know dentistry as my mother did dental hygiene for 45 years and I was an assistant 30 years ago. That being said I had beautiful teeth but due to an illness my teeth literally were breaking daily starting 5 years ago. I was scared and embarrassed I thought I would never need dentures. It took me over a year to go in but I finally got the courage this September. Trying to make this review not so long, I had my initial appointment and the dentist I saw had the personality of a mop. I felt rushed with questions, he was rude and frankly made me more worried about everything instead of feeling more relaxed. My next appt was Oct 4 with the surgeon to remove 15 teeth! And do bone graphs so the dentures would fit right cause the dentist I saw in September says if I didn't get bone graphs my bottom dentures wouldn't fit right and would move when I talked, ate etc. That freaked me out so I said I wanted the bone graphs. That same dentist said it would take only 2 days to get the temporary dentures so I wouldn't I wouldn't look toothless which embarrassed me terribly. I cried and said I was scared and so embarrassed of that. The day of surgery was the first time meeting the surgeon and he did the surgery while I was under anesthesia. It seemed to go well considering. I had a lot of swelling, bruising, black eyes and pain but it wasn't that bad. Nobody from the office called at all to see how I was like I was taught in dental school, like other offices do. They didn't care at all. I couldn't even get in to see the surgeon again for him to look at everything until Nov 15, over a month later. I still have not received my temp dentures and nobody had any info. I finally tracked down the office mng who is there only once a week! She promised it would be done within 2 weeks by the best lab they used. The girl there told me the reason the temp dentures weren't ready was the info was never even sent to the lab in September to get done! Back to the 15 of Nov, today is Dec 11 and still nothing , no temp teeth or permanent for that matter and I can't reach anyone! And to make it even worse the bone graphs weren't done that we paid out of pocket for and still have not been reimbursed. I have missed my sister's funeral in California along with other plans I couldn't go to cause of being so depressed over how I looked etc. Í hope you've read this review and don't take your chance at this office. When I was in dental school we would joke about Western dental and were told not to ever work there or go there but I thought after 30 years it changed plus my insurance, Medicare, had them listed for casa grande. Please don't take a chance here, if your getting serious work done like me go to a real dental office that care about their patients! Sorry this was so long but felt the need to warn people. And this wasn't even everything that went wrong! Good luck! Since this as of December 22 I still never received my temporary dentures and was told I have to go to a different dentist to finish. It's Xmas, I have no teeth, and all my dental money for 2025 is gone and next year my insurance is paying$1000 less so idk how I'm going to fix my mouth. This has caused so much stress and depression. I can't believe this place. Since they are going to treat me this way and ruin my life I will have to now go to the attorney, the dental board, the BBB, and possibly 3 on your side with the news. I have health issues and now I have to do all this when all I wanted was a nice smile again. Just devastated

Waiting six weeks for first fitting...Office people appear to lack any training to deal with the…read morepublic. Manager on site, but where is she, when you have important question. Service is terrible. Need a good lawyer. Now if I receive my new dentures, will they fit, and what kind of service can I expect.? Another week gone by, no call, no service..Is not something wrong with this picture?

i am totally disappointed with this practice. i needed a new denture in 2025, and it took three…read moremonths of office visits to get it right. Scroll ahead 15 months, and the denture has developed a large crack in it. I'm currently in Colorado, and have to go to a dentist her for a repair or replacement. Dr. Wells refused to speak with me on the phone, and his office manager Angelica told me the only way they would pay for it was for me to travel back to Arizona. Worst customer service ever.

The staff is Very friendly, the hygienist was one of the best I've ever had. Sadly, I won't be…read morereturning. I was there for a routine exam and cleaning. I don't do x-rays every year because of other health issues and radiation IS a toxin... I brush and floss EVERY single day, have not had dental issues in YEARS and I was told by some little person that "the state of Arizona requires us to do x-rays every year"! Are you serious? This IS still America, and the scamdemic failed, or did you not get that memo? Providers DON'T get to dictate procedures, they can refuse treatment but they cannot FORCE a procedure on you. I think this little person needs to be re-educated about patient rights. HealthCARE is not all about what you can bill my insurance company.... According to the ADA "guidelines state x-rays should be ordered only when clinically necessary based on individual risk." I walked out and nobody stopped me! So, hopefully she doesn't try to pull this lie on someone else, but be warned, and DON'T be pushed over. I'll copy/paste this review on every website I can find...

The dentist and supporting assistants are friendly and engaging. The problem with this facility is…read morethat there is little to no communication between the doctor and the accounting department. I had my initial exam, etc., then discussed with the doctor my level of commitment, commensurate with my insurance coverage. During the course of continually having the temporary crowns replaced, an opportunity arose where I could facilitate obtaining the permanent crowns. Unfortunately, the kind doctor never conveyed my insurance limitations to his billing manager. Therefore, I was charged $7,000 through my insurance provider, then charged an additional $2,500 as an "out-of-pocket" expense. My friends and neighbors have also noticed billing anomalies. When they challenged the accountant about the issue, they were phoned by the dentist and assured that their "overpayment" would be accordingly refunded. Thankfully, the money was returned. They then received a letter from Agave Dental to the tune of "we no longer want to have a client-patient relationship with you". I advise any readers hereof to be especially vigilant with their dealings with Agave Dental.

They called me this morning and asked if I could come in earlier and I said no, they said that was…read morefine, nothing else. So I came into my original scheduled appointment time and was told they couldn't serve me because they tried telling me they couldn't do a cleaning today (that was never mentioned on the phone call). I was not told that my appointment would be cancelled. I scheduled my appointment a week ago and took time off work to come in. Extremely unprofessional and disorganized business.

Do not take your kids to this dentist . My 3 yr old ended up with an infection due to malpractice…read morewhile getting crowns . I now take her to a dentist in Maricopa . Worth the drive& time . I had the worst experience ever .

Holy crap the lady up front needs to be fired! The amount of personal calls she took while just…read morechecking me in and verifying my insurance is insane! I asked if my insurance was good and she hadn't even started to check! She then proceeded to keep answering personal calls while others were checking in. Either do your job or leave lady. Then continues to cut me off off while I'm talking.

Well the best thing they got going is their dental hygienist Rafael (Tony)…read more The rest is just one's opinion. I went there for 7 plus years. But lately in the last year or so. I suddenly felt a push towards up selling of items and procedures. Or may be I refuse to spend that kind of money. And like to get more options. Either way just my opinion.

I really appreciate the friendliness of the staff here, they immediately put me a smile on my face…read more I have very strong issues with traditional deep cleaning and Dr. Jones set my mind at ease with options that I wasn't previously aware of. I was able to return the following day for part one of that deep cleaning without fear and trepidation. Tony was awesome and got the job done with no needles in my mouth and very little pain or discomfort. I sincerely appreciate how the staff accomodated me. After suffering from Lingual Nerve Damage over a decade ago, I was so deadset against any deep cleaning and hadn't allowed any dentist to even suggest it since. Dr Jones explained the way the rules and regulations trickle down and how insurance companies view procedures. He did so in simple language that I could understand and then suggested the topical anesthetic over a needle injection for the deep clean. I can't express how much that negated the fear in my mind. Thank you!!!!