I typically do not leave reviews; however, after my experience with this company, I feel it is…read moreimportant to share my concerns so other couples can make an informed decision.
I selected Citrus Historic Park as my wedding venue, and as part of that agreement, I was required to use Timeless Timelines as my wedding coordination company. Initially, the planning process began positively. I worked with Makenzie, who was excellent--she was responsive, thorough, and guided me through the planning process. I believed she would be my wedding coordinator.
At my 60-day meeting, I was introduced to Maribel and informed that she would be my day-of coordinator. During our meeting, we reviewed my expectations, décor setup, and floor plans for both the ceremony and reception. Maribel took notes and entered information into her laptop, which gave me confidence that everything was organized.
Unfortunately, on my wedding day, many critical details were not executed as discussed. Without consulting me, Maribel changed my approved floor plan. The bar was moved from outside to inside, which caused long lines that interfered with guests seated for dinner. As a result, my younger sister had to sit separately from our family. Additionally, the appetizer table was never set up, despite being something Maribel had assured me she would handle. I had to consistently remind her to restock the dessert table.
My unity table for the ceremony was also not set up. Instead, the box that my items were shipped in was placed on the table. This was extremely disappointing, as this table was meant to be a meaningful part of the ceremony.
One of the primary reasons I chose this venue was the ability to make my grand entrance through the double glass doors. Because the bar was relocated indoors, this was no longer possible. Instead, I was redirected to enter from the side of the building, which required walking through water and mud.
I also had no flowers at my ceremony. During planning, I explained that my reception centerpieces would be used to line the ceremony aisle and later moved inside. I specifically asked whether I needed to assign a family member to handle this, and Maribel assured me she would take care of it. This did not happen.
Additionally, my ceremony music was incorrect because Maribel provided the DJ with the wrong song for the bridal party entrance.
Guest tables were not set up correctly. The gold placemats that were supposed to be placed at each setting were forgotten. My aunt noticed this and placed them out shortly before guests arrived. When I later explained this issue to the owner, I was told it was acceptable because the placemats were eventually put out before guests entered, which does not change the fact that the setup was not completed as contracted.
The bartenders hired through the venue were also unprofessional. When the credit card system stopped working, they refused to manually process payments and turned guests away, even though there was a required minimum alcohol sales amount for which we would be financially responsible.
My husband and I paid an additional $1,000 to extend our reception by one hour, expecting the event to conclude at 12:00 a.m. with cleanup until 1:00 a.m. Despite this, centerpieces began being removed at approximately 10:30 p.m., and Maribel left the venue shortly after I did at 12:10 a.m., while guests were still present. This resulted in a complete loss of the extra hour we paid for.
I contacted the owner to discuss these issues. Due to the holidays, we connected in early January, and I was told I would receive a follow-up. As of the second week of February, I have received no response.
I paid for services that were not delivered and for commitments that were not honored. At this point, I am exploring legal options regarding breach of contract.
My intention in sharing this experience is to caution future couples. Planning a wedding is stressful, and couples should be able to trust their coordination team. Unfortunately, I did not receive the level of service promised. While I cannot redo my wedding day, I hope this review helps others protect theirs.
