We were impressed with the huge variety of furnishings! We were greeted and service was top notch…read more Nobody hounded us allowed us to walk around and view different items so we could find the best value that worked for us! We settled on an amazing sectional and it was delivered within a week!! I can't complain on bit!

Good proof warranty is a joke. Took me a month to get a new remote for my recliner that is covered…read moreby the "plan". Then after it arrived they wanted me to wait 10 more days for a tech to install it. I gave up and my friend did it. When you call their warranty administrator, you can't get anyone. I was on hold 3 different times for an hour and never got through. Bob's customer care can't do anything. They tell you to call Guardian the administrator. I've never been so disappointed in a company. I don't recommend buying at Bob's, at least if you are going to pay for a warranty.

I went there on a Thursday looking for a new sofa. Being married and not seeking a divorce I…read morebrought my wife down on Saturday to check it out and allow her to choose the fabrics. The owner was terrific, reasonable delivery charges and more than reasonable disposal charges for my old sofa. He even agreed to dispose of a couple of old recliners for no extra chage. The delivery guys were on time, polite and accomodating. So much so I tipped the two of them $20 each, something I wouldn't normally do. Thanks a lot. Mr. Joseph Girard, Palmer, MA

Great place to buy furniture! No sales pressure, great selection, customer service beyond all other…read morestores. Purchased a couch and two chairs and will be back to buy more furniture as needed.

Today Wednesday Feb 12, 2020 just looking to check out different beds to suit my comfort. The…read moremanager Anthony Settembre help explained clearly on a few different typed of beds. The first one he showed me was a Alcove Hybrid Plush Matt he had me at hello I didn't need to try out other beds even though I did to feel the difference. Anthony went over the monthly payments with me and it was a little more than what I wanted to pay. So he called his boss and I got my adjustable bed frame free which brought my monthly payments down to what I can afford. Thank you Anthony Settembre for making everything all possible today and looking forward to sleeping in my new Alcove Hybrid Plush bed this Sunday. Diana Wescott

We recently moved to the area & in search of a new mattress. My fiancé & I have differing opinions…read moreon mattress type, so we expected this to be a difficult decision/agreement to come to. When we entered we were greeted by Melissa, and she couldn't have been more of a blessing to help facilitate this process. After asking us our preferences and sleeping styles she guided us to what ultimately was the mattress we bought (first try, first recommendation)! She had us try an arrangement of other mattresses to be sure, but there was nothing topping the first one. Plus, she guided us to the mattress that had a better deal (only change was the pattern of the fabric on top). Melissa was informative, helpful and made the whole mattress shopping experience rather enjoyable, a phrase that few say I'd imagine. She also helped recommend us to other stores in the area for items we needed (furniture related) since we're new to the area. Great experience from beginning to end, stop by & ask for Melissa-you won't regret it.

Beware -- unprofessional and dishonest business practices!…read more I wish I had seen all the negative reviews about this company before making my purchase, because my experience with Dan Wells at Affordable Mattress and Furniture was almost identical to several others. I called ahead to let Dan know I was interested in a couch and ottoman, and he confirmed they were available. When I arrived, however, he had already sold the ottoman and only the couch remained. I told him I wanted both pieces, so he said he would order another ottoman. When the delivery finally happened, it was raining -- and not only did they arrive without the ottoman, but the couch was completely uncovered, leaving all the cushions soaked. I had to set them up myself and dry them out before use. Even worse, during the delivery they caused significant damage to my stairwell -- including the walls, ceiling, and door frame. I took photos and videos immediately and contacted Dan right away. Instead of apologizing or taking responsibility, he was condescending and defensive, immediately accusing me of lying and claiming that "there's no way his delivery guys caused all that damage." He insisted the damage "must have already been there." This was absolutely not true. He promised to come inspect it himself and said the ottoman would be in "tomorrow or the next day." Weeks went by -- no ottoman, no visit, no call. I had to repeatedly chase him down for updates. Every time, he had a new excuse: "We're so busy," "the ottoman is heavy," or "my repair guy is in high demand." After months of delays, he finally showed up on July 20th -- more than two months after the original delivery -- with his "painter" to "look at the damage." Again, his tone was condescending, suggesting that "not all of that could have been from his delivery guys." After that visit, I heard nothing again for weeks. By September 13th, I had to reach out yet again, and the same excuses followed. As of November 11th, it's been over six months, and nothing has been repaired. He has stopped responding entirely. I told him not to come back into my home and asked for a simple $200 refund of the delivery fee so I could pay someone else to fix the damage. I even sent him my Venmo -- still no response. To make matters worse, I've noticed a disturbing pattern: for every negative review about this company, another suspiciously positive one appears soon after, contradicting the complaints almost point by point. Dan Wells and Affordable Mattress and Furniture have shown no accountability, no professionalism, and no respect for their customers. Between the damaged property, months of excuses, accusations of dishonesty, and lack of any resolution, I would strongly urge anyone to take their business elsewhere.

Best Place to go for all your furniture and bedding needs …read more Ask for Dan he's the best! Always so helpful.

I just recommended this custom mattress maker to a friend and within a week he purchased and has…read morereceived his new mattress. I purchased mine seven years ago and love it. Thank you Vladimir (owner/sales) Catherine

I recently had an experience with a local business that anyone interested in buying a mattress…read moreanytime soon should read. My wife and I are not the smallest people we know by far. In the last 9 years we have gone through 2 expensive mattresses. One that cost over 2,500 dollars. We couldn't believe that we again needed a new mattress. Several trips to the chiropractor later I began to believe we in fact needed a new one. I had been given advice to go see these "2 guys" in Feeding Hills Ma SIGMA Mattress. They owned the small company that built them by hand. After stopping in and speaking with Alex I felt very comfortable that he knew what he was doing. He cared about my issues and would help build a mattress specifically for our needs. I brought my wife back with me and she got to test all the different options and see how they were all made. Where can you do that? Not in a strip mall store. Anyway our custom mattress was delivered within 24 hours and we couldn't be happier with the product and the service we received. Best of all...HALF what all those guys in the paper and TV! No kidding, HALF! We were so pleased that's why I felt compelled to write this review. I also feel good that our money is going to stay right here in the Valley! Thank You Alex& Jim at SIGMA Mattress!!!

Very good experience with Yankee. Needed a mattress on the same day I made first inquiry. A few…read morehours later mattress was delivered. I thought what better service and quality one can ask for? Would highly recommend giving Yankee a shout if looking for one of their products.

Exceptional product, amazing service and an excellent experience from start to finish. They know…read moretheir product because they make it right here in Western Massachusetts. Lovely to work with a company so committed to great customer service.

Knowledgable and friendly employees who will help you make a the best choice on a mattress. They'll…read moregive you a very fair price too!! Go here if you need to buy a new mattress!

Their support team does not respond. I've been asking for a repair, and willing to pay for it, for…read more9 months. I've texted, called, and emailed. I usually do not get a reply. I've politely asked to speak with a manager to see what is the issue - silence. I do not recommend this vendor.

Well I haven't even gotten my sofa yet but I'm already disappointed! They told me a large window of…read moredelivery of 9-12:30 . So I made plans for a birthday party at 1:30. Then I get an update that it won't even arrive until possibly 1:30!! Unacceptable! More to follow after I get the furniture