Sorry for the long review I'm about to give but I must give details..... My girlfriend took me to "Dream Day Spa" for my birthday 7-31-14. Carey gave me a wonderful facial but the rest of the experience was a total disappointment. We arrived 10 min before our scheduled noon appointments (booked 3 weeks ago) only to be told by the receptionist that we were not listed. My friend said she had scheduled and that someone had even taken her credit card info. After some time this prompted the girl to look in another place and she found the reservation. So she took us back to the waiting area and left us. She came back 15 minutes later and told my friend to get in a robe for her foot massage but my friend said it was me getting that service. The girl left and did not return for another 20 minutes. So there we sat. When she did return she said one of the estheticians went into labor and was not available. She asked if one of us would take a massage instead. My friend said she would but reminded her we had now been waiting 25 min past our appointment with no information and no drinks or snacks. The girl then told me to get on a robe and come back to waiting room. While I was changing she yelled into the dressing room and asked if I wanted champagne. When I came out there was a glass of champagne waiting for me but no snacks. She then told my friend to go into the steam room even though she had not had any time to drink her champagne. So now my friend is in steam room and I'm in waiting room about to get my foot and leg massage in this public room from the receptionist. She does bring me 4 crackers w/cheese, 10 grapes and 3 1/2 orange slices. My friend eventually gets only fruit to go with her now warm champagne. During what is supposed to be a relaxing massage 2 other ladies come into the waiting room between their services then they are out in the hall talking loudly. No one asks them to be quiet. When my friend is done with the steam she also comes into the room. I don't know about you but I like a little peace and quiet during a massage even if it is only my feet and legs. I ask for a 2nd glass of champagne to try to relax a bit more. Suddenly the massage is over and I'm rushed off to my facial w/o finishing my "snacks" or getting the 2nd glass of champagne. I'm assuming both will be waiting for me when I am done. No such luck. Neither are there. I go find someone and ask for the champagne while I'm waiting for my friend to finish her massage. I'm told they ran out and need to go shopping. Very poor planning and management. They also ran out of paper towels in the restroom and made no effort to replace them when I mentioned it before my friend went in to use it. Finally my friend is done and it's time to pay and leave. I want to tip both the receptionist for my foot massage and the esthetician but they have no envelopes to put the money in. So I hand it all over to the receptionist on the hope she will pass it along. We are each handed a bag from our technician. But unlike what others mentioned, there are no product samples, only a business card and one Hershey's kiss. Big deal!!! Then I find out how much my friend paid for our less then positive experience. $35 for her 5 minute Steam Room "Experience," $30 to publicly soak my feet in a ceramic bowl with rocks on the bottom. This place is a disorganized rip-off. For $75 you can get a massage, healthy snacks, and use of the jacuzzi, steam room, sauna and showers at Arden Hills in Sacramento. Go there instead of to "Nightmare Day Spa." read more

I was very underwhelmed by the experience. I expected a lot more from this spa considering the price and having so many other positive reviews. Its a makeshift spa in an old victorian house, the curtain "room dividers" didn't offer much privacy and it definitely could have been a cleaner facility. The massage was the only enjoyable part, but it lasted 45 minutes at best. The foot soak was just a bowl of hot water with stones, which would be ok but they left us soaking for way too long and the water was cold. The most frustrating part was they didn't even do the wax hand treatment and massage. They were trying to close and rushed us out without doing everything we had paid for, and that's just not acceptable. Maybe it was just an off day but I wouldn't recommend based on my experience. read more

My husband bought a Groupon Spa Day for my birthday. Sometimes places treat you a little "less" than when they hear you purchased a Groupon, but I experienced the opposite of that during my visit. Megan was super warm and welcoming. She was extremely accommodating and very easy to interact with. I enjoyed the steam room, warm foot soak, a snack and a very nice facial. Everything was clean and aromatic. I love when things feel easy and flow without any uncomfortable or awkward energy. I would love to come back and I would recommend this Spa to everyone. read more

Don't wait your time!!!!! I'm completely pissed at this place. We made reservations in April for a May 21st appointment. We show up 13 minutes early to find out that the appointment was never placed. This was supposed to be my fiancé and mine relaxing day before we move out of town in three days and married in 13 days. Thanks for the huge disappointment!! You are the worst!! read more

This place is my absolute favorite. I'm a massage junkie and have been all over the greater sacramento area experimenting with different spots. This place FAR out does the rest with price and service. The ambience is perfect- relaxing and quiet. They serve you snacks throughout the entire time, even in the Steam Room (which is stocked with luxurious shampoos & conditioners so you can bath in the steam room too) and they really think of everything when it comes to the massage- heated moist towels, soft sheets and heavy blankets to wrap you, lavender wraps, mist, scented oils, etc. etc. I've had facials, couples massages, hot stone massages, foot soaks, everything! The robes are soft, you get your own private changing area, there are ample magazines to browse and little goodies they send with you when you go. The only thing I'd like to see if some sort of 'loyal customer' reward program- Only because I visit them so frequently I'd love to have the occasional discount or free massage as a thank you! Just Sayin' read more

I found this cute place on Groupon! It is located in historic Folsom, but has off and on street parking. I have had both (many) massages and spray tans by the wonderful Miss Meagan! Very laid back atmosphere. I will definitely be referring all of my friends and family members here ! read more

It would be easy to zip by this spa without even knowing it is there. But take the time to find it! I absolutely love Dream Day Spa. They've transformed what looks like a two-story, vintage-era home into a wonderful, relaxing retreat. Although smaller than some spas, they've done a wonderful job creating a haven within those spaces. Thick curtains, relaxing decor, soothing music, thick robes, flickering candles, rose petals, fresh fruit, mimosas, cookies and more. I've been pampered the moment I walk through the door. The only sad part of my experiences have been when I've had to get up off the massage table and leave! I've experienced massages, a variety of facials, and spa days for special events. I take my daughters there for a combined birthday spa day every year and they love it. Its been a tradition for years and I hope it continues long into their adulthood. I've been in the spa before when bridal parties and baby shower parties have been in. It's fun watching girlfriends having such a good time together. I find their pricing really reasonable. There are definitely spas that charge far more than Dream Day and I'm sure some that charge less. I signed up for their regular newsletter because they often have specials running and I've taken advantage of a lot of them. read more

If I could give them a negative star review for their customer service, I would. Worst customer service I've ever dealt with. Don't return phone calls, and aren't even open when they say they're open read more

It was the worst Massage I've ever had it was like someone was putting lotion on me and I asked for more pressure I can't do that it hurts my heart and I'm thinking OK I booked this for 90 minutes they made us pay upfront it was the absolute worst Massage I've ever had in my life I would not recommend them to anyone. And even worse it was a couple massage so it was me and my husband it was for date night we're gonna have a massage then go eat and I was so stressed out by the time I left that we just had to cancel our dinner reservations the girl that I had I don't think she's ever done a massage before. I feel so ripped off!!! And when we went to leave we couldn't find anybody wow. Yeah and we even tried to call them and nobody would even answer the phone we went in the back room to see if anybody was there I don't know what kind of establishment that is but I would never recommend that to anybody I would never go back no way read more

This place is consistent. It isn't often I get a chance to go here and get a massage (I only go here for massages), but when I am able to carve out time their treatment is top notch, good value for the price point, and it feels nice to be in a quaint space being pampered. Every massage therapist I've had has provided me with great service and they aim to please! I've been going here for several years and I'd recommend giving them a shot when you have the need. Plus they do give back to our community with donations. read more

I was gifted a spa day $240 value includes foot scrub, facial, lunch (1/2 sandwich and salad, lots of bread, juice, water or champagne) lastly a 50 min. body massage. I paid extra for my daughter's lunch and 50 min prenatal massage ($125). So the atmosphere is relaxing, clean, professional and organized. I was impressed by the foot scrub as it was melting away the stress, my muscles were unbearably tight and I was looking so forward to a great body massage at the end, any who, the facial stole the show-Sara was amazing! I wish it would of ended with that service and I could of given 5 stars; however, the body massage and prenatal massage was one of the worse I ever received! Some drying type of lotion was being rubbed all over my body and that was it-no real manipulation or feel for the muscles, sorry, but the skin on her hands were rough and in the midst of still being in a pandemic, the massage person was breathing on me-heavily, mask should still be mandatory! Especially while serving the public in such a personal way, she also over emphasized rubbing my calves to death-OUCH! I was in so much pain, couldn't wait for it to end )= My daughter had the same experience, lack of skill-we could of rubbed ourselves with lotion for free. So 350 dollars later, lesson learned-will not return. Hope the business will read this for there benefit, please hire competent massage therapist, maybe try them out first to see if they have the right skills to keep your patrons happy, also initial customer service have room for improvement, smiling goes a long way and introducing yourself and making the patron feel warm and welcome as soon as they enter. Welp, I've already booked a 90 minute elsewhere to hopefully get my muscles to relax from this experience. read more

I was so excited to try this place when I first booked my appointment. When our appointment came around this past Friday. We were not really impressed. I was told to go to Alexa for my facial and that was amazing. She is so calming and very good at her job. My boyfriend had the hour massage and said he will not be going back to the young girl that did his. He asked her to please go harder and she just looked at him like a deer in head lights. I have a very good massage therapist so it's very disappointing when you get "meh" service. I purchased the Groupon package for two so that included an hour massage or facial for each person, steam room (super hot), and a foot soak. The young kid who took care of us throughout the experience was very friendly. We were just very unhappy with the massage. read more

Wow! I wish I came here sooner. A girlfriend of mine has been raving about this spa for months, I finally caved to get some much needed self care. I got a Swedish massage by Shani. She started with my history, concerns and goals. She made me feel so comfortable, I felt like I was talking with a friend. As she began she explained everything she was doing. I have never been so relaxed! This place is amazing I will definitely be going back! read more

If I could give more than 5 stars I would! I look forward to my spray tan every time I come here. I originally found them on Groupon and was hesitant at first because every time I got a spray tan in the last it was always so blotchy and my hands and elbows would turn burnt orange and not look good, but I needed a spray tan ASAP because I was going on a trip. This spa has exceeded my expectations! Literally the BEST spray tan I ever ever gotten. I know come here every two weeks to get my spray tan! The color is PERFECT and even when it fades, it fades naturally not blotchy and ugly. And their spray is also organic and safe for breast feeding moms like me. Also Megan is so freaking sweet!! It's not always easy to be butt naked in front of strangers lol but she makes me feel so comfortable. If you need a spray tan this is the ONLY place I recommend!!! read more

this is my first time to Folsom but it's amazing!! decided to get a massage the owner, Megan was super helpful and able to squeeze us in!! my massage therapist, Ronni was INCREDIBLE!! she did a 60min massage using hot stones, which I typically don't like, but she seriously knows how to use them. they are magic. such a wonderful experienc. I will definitely be back! thank you. read more

So I wish we can give 1/2 stars. I am torn between 3.5 and 4 stars. But 3.5 stars is my final decision for this place! Thanks to Groupon we ended our busy weekday here for a very relaxing end of the day event! The place is very cute and carries on the Victorian theme throughout the spa. One thing I didn't like was that curtains divided the rooms of their 2 sitting/lounge area, an intimate small table for two, from their reception area. Although it was cleverly designed for their party events on certain days that they host. So, our 2 hour realxation begins with sitting in their lounge area with drinks offered (tea, water, mimosa) and cookies available for self serve. One gripe: I can't stand foods and drinks not covered, so I passed on the water and cookies availble. We got changed and our host, Wendy, readied our steam room with fresh fruits of strawberries, orange slices, and grapes along with a fresh glass of mimosa. I am a germa-phob/ OCD....so eating and drinking in an enclosed room with steam was a turn off for me, but nonetheless I still enjoyed the fruits and mimosa. After 10-15 min with the option to go longer in the steam room we were ushered back to the lounge area (which is only a few feet away) and our host brought us our beautiful glazed pot for our foot soak. It contained 3 hot stones w/c sizzled with their salt mix; our host then poured hot water into our tubs. As we sat and enjoyed this foot soak Wendy brought us cheese and crakers. Oh yes! Wendy brought us a nice warm lavendar scented neck wrap!! I loved it so much that I refused to give it up until my massage! Finally, we were greeted by our massage thereapist! Which we both enjoyed for 60 short min! This is a great place to expereince a spa day with a special someone or even a great first impression date place! This is a great place for local pampering!!! I highly enjoyed the initmate service given as opposed to a spa day in Las Vegas or the like. read more

I was very excited to visit dream day spa for my first spa visit but I was very disappointed. From the moment I walked in things were awkward and disorganized. I checked in and was brought to the "lounge" and was shocked to find 3 other patrons waiting in robes for their services. The lounge is VERY small and cramped so it was awkward to walk in on 3 strangers, especially when I have social anxiety. Then they just left us there w no other instructions as to what we were waiting for. My partner had to get up and see what was going on before they told us the next steps. The dressing room, dining room and lounge are only separated by thick curtains that make everything even more cramped and allows you to hear EVERYTHING else thats going on in the building. Not very relaxing. We were provided flip flops that were not disposable so this leads me to believe they just reuse them which is disgusting no matter how much you clean them. Plus all the staff was walking around bare foot like they were at home. The final things is the facts that a massage and facial took 3 hours. We spent most of our time waiting for the other patrons to be done before we could be seen for our services so bad planning. All in all a lot of improvements can be made. read more

I took my roommate here yesterday for a relaxing spa day. Neither of us have ever had a full spa treatment before. This place is AMAZING! We were greeted at the door and guided to a very nice relaxing waiting area and given mimosas. We then got facials, massages, steam room, and a foot soak. During our foot soak we were given more mimosas and some plates of cheese and crackers and fresh fruit. All the ladies who worked on us were professional, helpful, and nice as can be! We both really enjoyed the massage, and I really enjoyed my facial. My room mate didn't love his facial, but it was his first one and I think he had the wrong expectations. The whole experience was top notch! I will be a repeat customer and be referring all my friends. OH and the biggest plus.... This whole experience for both of us was only $267. for over 3 hours of pampering and luxury! read more

DO NOT BUY A GROUPON HERE. If you are trying to make an appointment any time in the near future do not expect a polite lovely receptionist to answer your call. Actually don't expect ANYONE to answer the phone... They will not return your call either if you leave a voicemail. To Dream Day Spa- Really sad that you would offer this deal on Groupon to boost business and treat someone who could become a loyal customer like this. $174 for a spa package for two and I already can't fathom coming into your establishment with that sort of service. Luckily Groupon IS a reputable company and issued me a full refund. read more

Loved this place! Got a couples massage for my anniversary and it was amazing. Reading a review below made me a little concerned, but then I realized that not many people taken the time to to count the amount of fruit on their plate unless they are looking for an excuse to be unhappy. So, I decided to make an appointment anyway. I'm happy I did. I had plenty of snacks and champagne while I was there. My package also included a nice salad and turkey sandwich for lunch. We had a lovely steam room and foot soak experience before being taken for our massages with Meagan and Carey. All in all we left feeling very relaxed. I plan to take my mother for her birthday next month. read more

I decided to treat myself to a massage and a facial (first facial EVER) for my birthday and was going to be in the Folsom area. A friend of a friend suggested Dream Day so I went ahead and signed up for the Aromatherapy massage with Genavieve and a Euro Facial with Michelle. I don't usually talk while I'm getting a massage but Genavieve was super nice and I had a lot of questions about the area. My facial was heavenly! And Michelle was really gentle since I'm not used to all the poking that is normally associated with facials. Afterwards she assured me I would be GLOWING and you know what? I was! Aside from that, Michelle was very professional, personable and we laughed A LOT! I will make it a point to return to this establishment again! read more

I needed a facial due to a weird outbreak I was having and decided to try Dream Day Spa out. It was a complete treat! My esthetician was so nice; she read every bottle for ingredients I'm allergic to, did a great job, suggested a cheap face soap to help the acne, and didn't pressure me at all to buy anything! I am not a spa/facial sort of girl, but I can't wait to treat myself again. ONLY CON: My step-mom tried to make a reservation here about six months before I went, and they never called back. I didn't have any issues however. read more

Bought a Groupon with 2 friends. Made appts for 3 facials two months in advance. When we arrive at 10am this morning we are told there is availability for only one facial. They knew there was a problem but never called. Didn't seem very concerned that they had 3 unhappy customers. Very disappointed. Groupon gave us all credit for the full amount. read more

Megan was such a kind person. My friend and I bought spray tans on Groupon and it was such a good experience. Megan was sweet and made sure we felt comfortable. We will definitely be going back! read more

Amazing experience!! Jasmine was pleasant, professional and made us very comfortable. The massage therapists were great. I asked for firm And I was actually given a firm massage! I'd definitely come back! read more

My experience here was....mediocre at the best, and that's me being nice. The sauna room and foot soak were a waste of money, the sauna didn't get hot enough it just made me and my boyfriend feel icky and the water for the foot soak was only warm even though it was suppose to be a "hot stone foot soak". The water cooled down after only 5 minutes. We also got ripped off because they neglected to give us a soy wax hand treatment. The massage was probably the only thing that was all right. But it was definitely not worth the $190 I was charged, even though the person I spoke to on the phone said she would honor the Groupon. She did not. So all in all, we paid $190 for crappy service, a foot soak i could have done at home,and a humid at the least sauna room. One of the masseuse looked like she didn't even want to be there. I wasnt very happy with them all at and felt like they didnt need to give us good service just because we looked young. If I could I would have never gone. Don't bother getting any Groupon deal. read more

Took my sister there for her birthday unfortunately I couldn't book it for that day we had to wait but that's OK ladies there pretty sweet we just had to seem to wait a lot which kind of bummed us out. And their towels and bathrobes need to be a little bit bigger one size does not fit all. read more

I used to go to Dream Day and think it was the closest thing to heaven as you could get. I won't bore you with the long story, but I recently went in for a spa package after the establishment changed owners and my experience was less than heavenly. BUT when the owners found out I was less than satisfied, they asked for a chance to make it up to me. I went back a 2nd time and had a much better experience. Heather is super nice and welcoming. The staff is very professional, and I've always felt like the vibe there is very zen. My massage was great. Ask for Carrie when you go. Overall, it was a much better experience and I'm grateful for the effort they put into trying to make me happy. That really goes a long way. read more

We are members at this location and just recently got back from a trip to Mexico and the massages couldn't even compare to how incredible this place is! We get massages once a month here and feel incredible every time!! Such a peaceful environment and an amazing owner that cares about her clients! I highly recommend this place! read more

Went here today with my boyfriend for a couples massage day! We started in the sauna, moved to a foot soak with snacks, and then had an AMAZING massage! We are so relaxed! The staff was so friendly! Our massage people were megan and Genevieve and they were fantastic! We will DEFINITELY be back!!!! read more

Great experience! Wonderful service! I love the way the whole place smells. Massage was great & foot soak, perfect. I loved having champagne & snacks while soaking my feet! My only suggestion would be to put more plush chairs in lounge area. The wicker chairs are not that comfortable. The only plush chair was the couch that was already occupied. read more

Haven't had my appointment here yet but already frustrated with trying to book. No one answers the phone.

Yelp is a "mixed bag". I like reading reviews but feel if an experience is bad, you need to try and reach out to the owners to give them constructive ( bold print here) feedback. I did call Meghan (with an h") to address my concerns. Excuses were made and I felt nothing positive came from the call...so here we go. First the 'good'; Meg(no "h") who gave my facial did an excellent job. I got a Groupon for the 2.5 hour spa package. The facial took a full hour, was relaxing, her room, clean and nicely appointed. The facility is up a flight of stairs- be warned ! Now the rest of the story - I was greeted at the door by a young woman (come to find out, the owner) in jeans and bare feet, eating a sandwich who welcomed in and showed me the 'waiting area' while dripping mayonnaise as she walked on the hardwood floors. Ugh! The waiting area is very dim with soft music. No there is no 'mineral water' as promised in the ad. There are two water dispensers; help yourself. The 4 chair cushions were so dirty and badly stained, this only added to my concern. Asking to use the bathroom, it was badly in need of a cleaning and floor so dirty, I didn't want to even think of walking in here. I began to wonder how many times the robe I was wearing had been previously worn. Megan's facial room was the only area in the entire establishment that wasn't dirty, stained or dusty. There are many things I can overlook, a dirty spa facility is not one of them. I am including pictures taken. The facility is upstairs-be warnedThe package is for 2.5 hours. One hour for the facial, 20 minutes in the steam room, 10 minutes soaking your feet with hot stones. The rest is waiting...waiting for someone to call you back to the next treatment, waiting to finish, and finally checking at least twice to see if they forgot you. Do not expect someone to check in with you to see how you are or if you need anything. It is not one of those spa experiences. Scheduling is a nightmare on the phone and expect delays upon arrival. If you notice how many Groupons are 'sold' you will see this is a business that relies solely on Groupon business not trying to build a clientele. In all my years, I have never ever given a negative review but I personally would have wanted to know this information before my appointment. read more

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My sweet husband new I needed a prenatal spa day... Greeted immediately with fruits, cheese, crackers, beverages (mimosa, organic tea, juice). Dim ambiance with Tiffany blue walls full of feminine decor and thick crown molding (I have a thing for well put interior design). Choice is yours to go naked in a robe or leave undergarments on. Totally classy and low key, you don't hear gossip, you won't see an army of other clients since its appointment based. My 3 hours of bliss included a warm poured candle hand massage, soy foot soak and massage and an amazing prenatal full body massage. The details of this boutique was over the top and I love special each client is treated. (My gal friend and I came together). So relaxed we didn't want to leave! They do facials and have great packages available too! read more

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My husband and I came here for a 1-hour couple's massage that was gifted to us. We weren't sure what to expect since this was our first time getting a massage. We were greeted at the door by the receptionist who showed us to the waiting area. Out appointment was at 10 this morning. We didn't wait very long before we were taken to our room. We both dozed off a little while getting our massage lol It felt so good and relaxing. At first my masseuse was a little too firm but as soon as i told him a little less pressure it was great after that! Great place and once we were done, we toom our time to get up and never felt rushed. The only thing I didn't like was that we could hear all the noise outside but not bad enough to give it less stars read more

Beautiful place. Great services. You feel.so pampered! Great place to forget everything!

We got a couples package. Reasonable priced. Great service and they even offered us a next appointment. We will be going back. I enjoyed our relaxing, private experience. read more

We found this place on Groupon and decided to give it a try. We booked an appt. for a 2-1/2 hour treatment/ We got there a little early and while waiting to get in I was reading comments on Yelp. After we checked in we sat in the waiting room soaking our feet in a bowl with hot rocks and hot water for about 25-30 minutes (This was a little too long. After 15 minutes the attendant came and added luke warm water to the already cold water.) We were served 4 crackers and cheese along with 3 half slices of orange and a little chocolate. It was a nice treat. Next we went into the steam room where we sat for 10 minutes. They give you a wrap to wear in the room and there is a towel to dry off with and a robe to dress in. Next we went back into the waiting room where we sat for about 10 minutes before the attendant came back out and massaged out hands for 90 second per hand. A few minutes later we were led downstairs to the massage tables. The walk reminded me of walking down the hallway of an old hotel, but it was clean. The massage room had 2 tables, mine was heated, my wife's was not. I had Vera, She asked if I had any areas of concern and I said no,She was very nice and she has good hands. My complaints about the massage are this: #1: I did not get any part of my head massaged, #2: She spent about 20 minutes working on my left shoulder blade, which was way too long, #3: I didn't get any massage on my feet. My wife had Stephanie, she said that she had good strong hands. Her complaints were: #1, the bed was not heated and she was freezing cold the entire time, #2: no head massage, #3: no foot massage. The entire time only lasted 2-1/4 hours, I think we lost so of that time in the massage room. Below is an update on my review from last night. I woke up this morning (10 hours after my massage) with a very sore left shoulder blade. I plan on calling the management team today to voice my opinion. I am not sure why Vera spent so much time digging her thumb deep into my shoulder blade, but it is very sore today. I have been getting massages for close to 30 years and this is the first time that I have ever had a sore part after a massage. Overall the experience was good, I do recommend going here, when I go back I will ask for someone else. read more

My husband and I just got pampered and we feel great! We both love this place, it was such a wonderful experience. Everyone was so nice and my massage therapist Ramiro was amazing. My husband said his therapist was amazing as well. We will totally be back. Thank you guys for such a wonderful experience. read more

I gave this spa one star because 0 stars was not an option! I purchased 3 Spa Packages valued at over $300 a piece on a "half price spa package sale" for my daughters for Christmas. I called to redeem them and had many challenges and disappointments with the new owner. It was very difficult to contact her to make an appointment. Several phone calls, voicemails and emails later she finally contacted me. I even stopped by twice during posted business hours and the spa was locked and no one was available. The owner finally acknowledged the purchase of my gift certificates and that she knew she had assumed liability of the gift certificates when she purchased the business; however, she said she would loose money if she honored them for their full value. I pointed out to her that my gift certificates were for a "Dreamy Day at the Spa" not for a monetary value but she said she could not honor them for their full value. I also pointed out to her that she was currently running the same spa special that I had purchased and she just kept saying she would loose money. I finally decided I would just use the monetary value she offered to "cut my losses". I made treatment appointments for my daughters only to be called back later and be told that the treatment I requested was not available because the owner realized the therapist was not working on the day I requested. So we needed to start all over with appointments! I was assured we would still receive the BLISS EXPERIENCE and APPETIZERS AND BEVERAGES, a part of every spa package. These were not offered and our services seemed perfunctory, definitely not a special experience! I have been to this spa many times with the previous owner and had never been treated with such poor customer service. I was extremely disappointed in the fact that I was not able to redeem my gift certificate for the package I had purchased, even though the owner continues to advertise the same special. It was difficult to contact her to make appointments and on our spa day and the service was less than "dreamy". There are many lovely spas in town and I suggest booking a special day elsewhere. And I definitely would not purchase a gift certificate from this Spa! read more