I want to first say, I'm not one to give 1 star reviews as being in business is hard enough but…read moremyself retired from running multiple restaurants the following review is for people who are looking for a pleasant dining experience and this may not be the place for you.
I've been coming to this establishment for quite some time, and it has always been my go-to place for burgers. Unfortunately, today's dining experience will be my last.
We arrived shortly after 5 p.m. and the restaurant was nearly empty, with only one occupied table inside and one outside. We sat at a four-top because my elderly mother was with us. Almost immediately, we noticed that the music was so loud we could barely hear the person sitting next to us.
When the waitress came to take our drink order, we politely asked if the music could be lowered--not turned off, just lowered enough so we could have a conversation. She looked at us somewhat strangely, said okay, and walked away.
When she returned with our drinks, we asked again about the music. Her response was, "I thought they did." We decided to stay, order our food, and try to enjoy our meal.
When our appetizer, the onion ring tower, arrived, the music was still blaring. We asked once again if it could be turned down just a little. This time we were told that the manager had texted the owner, and the owner said the music needed to remain at that level.
At that point, the server did offer to move us to another area of the restaurant, which we appreciated. The music was somewhat better there, so we stayed.
Unfortunately, the food was just as disappointing. The burgers arrived cold, and the bacon tasted as though it had come straight from the refrigerator. The cheesesteak bun was burnt, and the meat filling was lacking. This was nothing like the food we had enjoyed here in the past.
It's disappointing to leave a restaurant I've supported for years feeling that loud music was considered more important than the comfort of its customers. When a customer politely asks for the music to be lowered so they can have a conversation--especially when the restaurant is nearly empty--it seems like a reasonable request.
Sadly, between the refusal to lower the music and the decline in food quality, we will not be returning.
It's a shame, because this used to be one of my favorite places for a burger. When a restaurant is nearly empty shortly after 5 p.m., perhaps it's worth listening to what customers are telling you.