Items are overpriced and the store is very cramped. BEWARE of this store if you have children with you. The moment that we walked in the store owner was glaring at our children. She must have been following them around the store because she came over and fixed the displays the second they touched something. Then it happened.....My son picked up a piggy bank that looked like a basketball, dropped, and broke the item. I volunteered to pay for the item, but was honestly surprised when the store owner did make me pay for the item. She even threw the broken pieces into the garbage, not asking if I wanted to try salvaging the item.
I was very surprised that the store did not accept the accident. It would be the same thing as someone spilling a drink in a restaurant or dropping their food. I could never imagine being given another and being charged for the accident.
I did express my irritation with the owner's response to the accident. I guess I just have had too many good experiences with customer service that this came as a shock. The owner told me that I should not be frustrated with her, but with my son. He was the one who dropped it. She even mentioned talking to him about it. I suppose I paid for parenting advice....
As a homeowner in the Galena Territories, we have shopped at this store previously with no problem. After this experience, we will not be coming back. We will also not be sending any of our guests to this shop. read more