Great service! They were timely, very professional and priced very reasonably. I highly recommend.read more

I was promised a service window of about 15 minutes. While I understand that disruptions can occur,…read morethey ended up showing almost 2 hours later. Also, I had to call them at least 3 times to get a status instead of getting updates from them. Finally, while I likely misunderstood the fees (I heard $55 but the cost was $155), I take responsibility for not confirming. However, the distance was less than 3 miles. Maybe they have a set fee regardless of distance, but most towing companies have a minimum mileage radius and will go up from there. I sent them an email asking for fair restitution for the fact that I had to wait almost 2 hours and while I'm ok with being responsible for the fee misunderstanding, I'm not pleased with the former. As of this writing, I've not received a reply.

Basing my review on quickness and effectiveness alone, I'm giving 5 stars. I called, they came in…read more30 minutes. Never ever has a place been that great. My driver, Anthony, was great! He chatted with me and made me feel more at ease about my horrible situation that landed me needing a tow. I have no complaints about the driver and don't want the rest of my review to reflect his service. It was perfect. However, I have to mention that whoever answered the phone when I called (Dispatch, I believe, not a driver) was not professional. I had just been in an accident, I was very stressed out and panicky. I asked them, "Do I ride with the driver or do I need my own ride/Uber?" I thought that was a reasonable question...I've never had a tow before and I was at work. Even my driver asked me if I was riding with him or getting other transportation-I do not feel that my question warranted a joke. The man on the line responds "Nah, we just drop the truck off with you and you have to drive it home." Keep in mind I am having a panic attack and am not sensing that it's a joke so I go "Oh, okay?" and he goes "I'm kidding." Whole time, he had a tone of nonchalant sarcasm and I felt pretty bad about it. Maybe tell Dispatch to stop making jokes to troubled callers. Really distasteful.

I was stuck on an icy hill which I explained to the dispatcher named Kevin. The driver named…read moreAnthony did show up within the time I was told. That being said he couldn't do anything because he didn't have chains on his tires and said he would have gotten stuck if he tried to pull us out. He did try to physically push us out of the ditch and when that failed he walked away and said nothing to us. Several minutes later the dispatcher called and said his driver couldn't find us then I told him his driver was here said he didn't have chains for his tires tried to push us out then left. Then a few more minutes later Kevin called back and said his driver had to go buy a rope and would be back in 1-2 hours. then about 45 mins later a different person called and said the driver still needed to go buy this rope and some straps to safely be able to pull out my vehicle and that was going to take 4-5 more hours before he could get back to me. In the end my kind hearted neighbors pulled me out of the ditch and saved me over $400 dollars. I will never use or recommend this company ever again lesson learned!

Was very very helpful and quick to respond. He got there within 20-30 min and worked hard to get…read moreour van out. He was there over an hour helping us and made sure we were on our way before leaving. Very helpful and very reliable and would use him again if ever needed.

Very professional and affordable!! He text me once the car was dropped off as well. Highly…read morerecommend!

I've been through many mechanics in my life, and I know fair, knowledgeable, and capable when I see…read moreit. Joel checks all these boxes and more. He is punctual, communicates well, promptly, knows his stuff, and goes out of his way to be thorough and get to the root issue so you are not wasting money. His pricing is both fair and reasonable and he guarantees his work. The best part - he comes to you! Thanks for helping me with my Jeep Patriot, Joel. Really appreciate you!

Speedy response and service!! Joel stopped by my place of residence to repair my blower motor. I…read moredidn't realized it blew out so I was driving in the hot Texas weather without AC against my will. He was quick and prices are reasonable and was also flexible with appointment times.

Made an appointment to have brakes worked on. I was in an out in an hour and a half. Even did a…read morecourtesy safety check of. my car. Told me it needed a new serpentine belt but, that next month would be soon enough to replace it. Got to see the cute dog as I was leaving. He's a boy but looks like a girl. He had just been to get groomed .

I came here a few weeks ago to get my tire patched up. I was at the university down the road when I…read morenoticed my tire was flat. I'm a commuter and needed to get my tire fixed to make my drive back home so I was lucky this shop was so close to campus. The guys were so friendly and I was in and out in 15 minutes. Only $15 for the patch.

Couldn't have asked for better service! They were friendly, professional, and timely! They…read moredefinitely made a frustrating vehicle situation so much better. If I ever need roadside assistance again they will be the first company I call!

From the owner: Towing service, roadside assistanceread more

HORRENDOUS, so unprofessional. No one answers the phone. They then texted you to inquire who you…read moreare. Just so the day they collect their money they completely ignore you after damaging your vehicle. DO NOT GO HERE! this is one of the most disheartening situations I've ever experienced I even complimented the "secretary/wife" for thinking she actually cared about servicing her customers correctly. Please note that this company has been open towing in Alvarado for "5years" but, every review hes recieved on google is positive. Evident that they are deleting their reviews if they get any at all. Be careful do NOT GET SCAMMED.

Donnie is an amazing mechanic. His prices are reasonable and he doesn't expect to get paid until…read morethe job is done and his customer is completely satisfied. He has towed me several times and is very careful with my vehicle. If you live in or near Alvarado, he would be a great choice for towing and repair work.

John did a 6.5in lift on my Tahoe along with us adding 35s. Extremely happy and love my truckread more

Rodger arrived quickly and was very knowledgeable and proficient while towing us to our destination…read moresafely!