I chose Berico a year ago to service my Heat Pump/AC on a regular schedule…read more I have found the technicians to be knowledgeable and professional during our interactions; with two (2) exceptions out of 5 total interactions. Management has been responsive when I contacted them with concerns. It because of this that I continue to be a customer of Berico and recommend them to others who might be facing the same choice I made a year ago.

Date: 06/22/2026 1…read morestar BERICO Used "Get a Quote" from BBB on 6/9/26 request was sent via BBB. Never heard back from Berico so I called on 6/12/26, s/w REMOVEDfor a quote & advised I'd requested via BBB but she had no clue, but to come out 6/12 $165 (considered after hrs.) but to schedule for 6/15/26 it would be $95,so I scheduled it for 6/15. Tech REMOVEDcame out & was very helpful explaining what could be the issue. Initially he said the fuse in the furnace had blown (reason thermostats were not connecting to outside unit) which he checked later. He went back to the furnace & spoke with someone, I'm assuming was his Mgr. REMOVED, then came back to tell me that the entire Zone Board aka REMOVEDneeded to be replaced cost $799! Same day Not Stock Carrier Fee $75.33 for him to go get would take 45 minutes, he was back in less than 15. I verbally agreed what do I know, but when he left I looked up the cost & found that the part was actually between $100-$200. So when he returned I asked him to provide a receipt he finally said $133 but never provided a receipt. At that point I wanted to know WHY the cost was $799 to replace! He said upcharge fees plus $85 per hr. labor to replace in his words in a few minutes. I told him to wait that I wanted to call the office 1st because something was off & I felt I was definitely being OVERCHARGED!I kept calling 3 times, being put on hold and then disconnected! A young lady finally answered & I asked for the Mgr., she said let me get REMOVED, then came back & said he'd left the office. I asked REMOVEDto call but he didn't. At this point I REFUSED to have it replaced. Please also note that the REMOVEDEVALUATION CHECKLIST was showing the Inspected REMOVEDchecked in GREEN as PASS!? He also had the Dispatch fee @ $99 instead of the $95 I was quoted. He said REMOVEDwas new. He then balled up & kept the initial fees totaling $1,039.24 - new Inv. Quoted fee of $95 & charge for Carrier Trip $75.33 = $181.82. Ran out of space to complete! Berico Date: 06/24/2026 Thank you so much for your review. Good or bad we appreciate your feedback as we learn from these situations and we always hope to get better. We want to first apologize for any communication challenges. In speaking with our technician he mentioned he had obtained your approval on his quote prior to beginning the repair, so we are sorry if this was misunderstood. Below we will provide some explanation, but overall we are glad to honor the discount our manager has offered when speaking with him. Though we understand your feelings, we hope the following explanation will better explain the cost structure of repairs. Our technicians use what is called flat rate pricing, which allows all of our technicians to bill the same for each repair no matter which technician is performing the work. The benefit to the customer is they are always quoted before the repair begins (as in your case), and there is no penalty for how long a repair takes as different technicians take longer than others on certain tasks. Additionally, all customers are treated the same with the same quote for a specific repair. With that said, the system is not always perfect in each application and we are always glad to look at individual situations to see if there is room for savings (as REMOVEDhas offered in your case). We do want to share that despite the cost of a part, the company incurs a significant amount of other costs behind every repair. Examples of these costs would be labor expense, vehicle expense, insurance, training time, travel time, shipping, fuel expense, administrative and office expense, among much more. Unfortunately the costs in our industry have risen over 50% in some cases since the 2021 time frame and we too struggle to comprehend it. As far is the inspection sheet showing green initially, this is a chain-reaction related repair. For example, the technician initially considered the fuse to be the issue, but upon ruling this out identified the zone board. We apologize for this confusion but the zone board was unknown to be wrong until we ruled out the fuse. We would love to work toward regaining your trust and look forward to speaking with you further. We have been in business a long time and always appreciate the opportunity to make things right again. Berico Date: 06/24/2026 Thank you so much for your review. Good or bad we appreciate your feedback as we learn from these situations and we always hope to get better. We want to first apologize for any communication challenges. In speaking with our technician he mentioned he had obtained your approval on his quote prior to beginning the repair, so we are sorry if this was misunderstood. Below we will provide some explanation, but overall we are glad to honor the discount our manager has offered when speaking with him. Though we understand your feelings, we hope the following explanation will better explain the cost structure of repairs. Our technicians use what is called flat rate prici

I was a little worried, Kenny looked kind of grumpy in his picture, but he turned out to be a…read morereally nice guy. He solved a problem I have been puzzling over for months and did a great job fixing it. I would not only recommend Mr Electric, but I would probably request Kenny if I need them again.

Kenny rewired our outlet that had been faltering for the past 2 weeks or so. He didn't have what he…read moreneeded on the truck, but after a quick trip to Lowes Hardware, he got down to work. The outlet issue was corrected & Kenny left shortly thereafter. This is our second job done by Mr. Electric, with Kenny specifically, & it was done well! Please do everything you can to keep this master electrician in your employ because he is excellent at his job and with his customer service skills! Thanks again, Mr. Electric!

We moved to North Carolina from the west coast which means you don't have a network of plumbers and…read moreelectricians, and mechanics and such... It is such a vulnerable situation. My daughter bought a home and it need some electrical work done to fix a few minor things and to hardwire some flood lights, patio lights and other projects. After a first attempt with a company that charged a service fee ($129) and sent 3 men that did absolutely NOTHING that we needed...I had the lucky fortune of finding Volt Doctors. The owner is a very nice and hard-working local man businessman that knows his stuff. They were able to work on many items on my list and I am excited they will be coming back to give the house a complete check for older sockets and some loose plugs. (Clearly I don't know the correct terms) - But I DO know what it feels like to have someone NOT take advantage of me. THANK YOU Volt Doctors for running an honest business with reasonable pricing and good quality work!

I think this is only the second online review I've ever left but Volt Doctors provided such amazing…read moreservice that I was compelled to write. A tree unexpectedly took down my power line on a Saturday and pulled the entire power meter and pole off my house. Since it was a weekend my usual electrician wasn't available and he recommended Volt Doctors. Their 24 hr dispatcher immediately answered and they had an electrician on site within two hours on a Saturday evening. Erik, helped get my generator running and hooked up, and an hour after that I had an estimate and repair plan in hand. On Sunday and Monday Summer was in frequent contact with updates and by Monday afternoon the repair was complete and good as new! The job came in under the projected time and under budget, so they reduced the cost to the real hours worked. I can't speak highly enough about Volt Doctors, THIS is how you run a business!

Great, fast extremely professional service at a very good price. Highly recommend Tin Whistles…read moreElectric.

Keith installed at 240v plug for my EV charger. He was on time and made quick work of the task. I…read morewill definitely use Tin Whistles for future electrical needs.

Long story short, Alec K was very professional, not pushy, friendly, did good work, and cleaned up…read moreafter himself. Long story long to follow: We had 4 ceiling boxes that we wanted swapped out for fan-rated boxes. I found Gianni Electric on Yelp, requested a quote on the app over the weekend, they replied quickly with a few extra questions and took down my contact info. They got Alec out the next day for a quote, and he came back the following day for the install. We probably could have gotten the work done a bit cheaper if we went with some self-taught handyman off of thumbtack, and I could have done the work myself (though it would have taken me a lot longer and probably would have made a mess in the process); but plumbing and electrical are two things that are worth paying a professional who has a license and insurance for. The price was reasonable and pretty much spot on what we had guessed it would cost us before reaching out. The whole process was pretty painless, and we'll definitely use them again, and wouldn't hesitate to recommend them to friends.

Cole did a great job replacing our pendant lights. They come out first to do a quote and then you…read morelock in an appointment with a deposit. Appointments are easy to change via text. Really happy with the process and how everything turned out!

Prompt & Professional…read more Technician was very professional and considerate took time to explain his service

Mr. Jayrell Myles from Canter Power Systems showed up at 10 Paquette Court, Hampton, VA 23666,…read moreright on time and was ready to dive into the work. He took care of changing the oil and filters, checked out the outside, and replaced everything that needed it. Now, my Canter Generic system is running at its best! Thanks for a job well done.

Great service! These folks installed our generator several years ago and have serviced it since…read more As can happen, we also have had a couple of urgent calls over the years. The latest was last week when the power went out throughout the region. Of course, we were out of town and were told by neighbors that the generator wasn't on. We made a quick call, and a technician was out and had made the repair within 90 minutes.

From the owner: Tarheel Generator LLC provides agricultural generators, residential generators, surge suppression,…read morecommercial generators, custom generators, and rental generators to Siler City, NC and the surrounding areas.

Responded within a minute and was at my house in 15 minutes. Found the issue (loose wire in a…read moresocket that had nothing plugged into it for the last 26 years, though the house shakes almost every day from the nearby quarry blast) Marcus had it fixed in a matter of minutes and was very reasonably priced. Much cheaper than a house fire. I would highly recommend.

Very impressed! Professional, on-time, and very knowledgeable. After years of dealing with…read morepersistent problems and multiple electricians....the problem is fixed! HIGHLY RECOMMEND.