Great selection of Kratom hydroxy wonderful help from pain traveling for business. Great people…read morecome check it out.

I use to buy all my vape supplies from this store as well, until they sold me a faulty vape and…read morerefused to replace it. On July 3, 2025 I purchased a vape here, and then went out of town for the weekend for the holiday. When I opened the vape, it had no taste except a burnt taste. I could not even use it, because it tasted so horrible. When I returned on Monday, I went back to the store, and the manager was not there. I explained to the associate that was there what happened, and he called the manager/owner to review with him. I requested only to exchange the vape with the exact same brand and flavor, and did not request any money back, and showed him that the vape was still on 100% indicating I had not used it. The associate tells me "No we cannot exchange that, but I can sell you another one". I explained to him that I was in there every week/every other week, and was a loyal regular customer. He still told me no he would not exchange it for a working vape. I then told him I will not buy a new one, and that they should have a sign posted to inform customers that there are no refunds/exchanges even if the item is broken upon purchase, and that they will now lose a loyal weekly customer. The associate just shrugged his shoulders, and walked away. I walked out, and told him I would never return and I have not. If you purchase from this store, and they sell you broken items, there is no customer service at that point. Sure they are really nice when your actively buying things, but there is no accountability when they sell you broken products. Enter at your own risk with this place.

I have been a customer of the Elgin store for a while, and I just started to hit up this shop, it…read morejust as awesome. The deals are legit and they have awesome herb and deals on that too. Staff is super chill and the owner is on point with the best products. They have a great selection of vapes and thca vapes. Great herb selection, and glass. Lot of cool stuff for gifts and conversation pieces to enjoy. You get discounts on a lot of the inventory they sell. I keep going back because of the value for the buck. The staff always leads me to what I want, not what they want and doesn't go outside my price bubble. Recommend to all They even have a drive through coming with digital board.

By far the worst vape store I went to. I opened a vape in shop took a hit and it was fine. I walk 1…read morestep outside and it stops working. Go back into the store to show the guy and he argues with me about putting it on the charger. I explain to him that I've never in my life had to plug a vape in right after getting it. He says come back later and I'll do an even exchanged. so I come back after I get off of work and still end up having to pay for a new one when all I wanted to do was exchanged it. so my one trip to this store ended up costing me $60 i will not be going back here and I will make sure everyone I know is aware of the horrible customer service that happened here.

Sammy & the employees here are super helpful! The store is always clean & stocked with tons of…read moreproducts! Customer service is top of the line & they always have deals!!!!!

We were finishing an adopt-a-highway event when the owner stopped out to hand us a bag of cold…read morebottles of water. It's this type of kindness and community support that make Lombard great! I highly recommend stopping in. Good businesses deserve our support!

The best and most variety out of any tobacco shop I've ever been in, staff was the best service…read moreI've ever received. Reccomend highly to anyone out there looking for quality tobacco products at the best price, you can't beat it! Love this place. -Alec h

Decent, clean store, friendly people! Good selection of tobacco products and accessories. Prices…read moreare also excellent.

Best customer service with these guys here. Bought a lookah and had issues with it. Took it in and…read morepretty much gave me a bunch of option that'll they'll do to fix the situation. I would recommend everyone to them and they'll take care of you. Thank you again zeevapor!

absolutely horrible customer service. paid full price for products that never came and forget about…read moresending an email, talking to a "bot" on the site that claims they'll reach out and never do. if you pay online say goodbye to your money smh

Abhi, the sales associate was incredibly kind and gave me a discount on top of the discount since I…read moregot a few things from him. You get what you pay, for but for the things I bought, the quality was good within that price range, and the customer service was wonderful. I would definitely give this store my business again should I be in the area! Thank you!

Has a wider selection of CBD than most shops, and the shopkeeper when I went in added CBD honey…read moresticks to my purchase at no extra cost.

Been twice now per a recommendation. Store is clean and staff is friendly and helpful. Parking is a…read morelittle crazy as it is a really busy strip mall with a Trader Joe's there. I was in and out fast which I appreciate. They have a large selection of vaping things and juices at what I feel fair prices

I had a great experience. Super kind person and the interior was very clean. Had what I needed…read moreafter searching 4 other stores.

Excellent service, wide variety and a competitive price point! We definitely will shop here in the…read morefuture.

Came in for some CBD oil. Good value, variety, and knowledgeable staff. Staff was able to walk us…read morethrough the different oils, and even edible options for CDB. They had a variety of vape pens and vape juices. I didn't see any hooka, cigarette, or similar tobacco products. I'm not interested in those, so I wasn't seeking them out. Parking can be a bit limited since it is just street parking so heads up.

Super sleek shop!…read more Lots of juice. The owner is super nice. Talkative and friendly. There is tasting at this location. The juices are decently priced. The interior of the store is really sharp for someone only being open for 3 or 4 months! They have a high inventory which is impressive again for a new shop. Usually you go to stores and they sell out of the 1 or 2 mods or tanks but this guy has quite a few of each. Always impressive for a new shop. They also use the FiveStars app for rewards. Stop in! The owner is chatty and will definitely be helpful if you're new to the vape industry.

With so many vape shops in the area, it was nice to find this one. The store was very clean and…read moremodern. Knowledgeable staff, solid variety and the customer service was way above average. Highly recommended.

This store is well stocked and clean. In dire need of a clerk who knows what customer service…read moremeans. There are many other vape shops, bypass this one.

I walked in during the covid pandemic in the morning and the person behind the counter was not…read morewearing a mask or gloves. He was wearing glasses. He was handling products with his bare hands. When I asked for assistance, he was belligerent, and called me names. I'm disappointed with this experience as every other vape shop I've been to they have been very helpful, all smiles and willing to assist. This might have just been a bad day that the shop worker was having. I hope it doesn't repeat.