Clinically, the dentists employed by this group are competent. However, the gentleman at the front…read moredesk has a massive attitude, and over the years has continuously given me attitude and shamed me over my dental care. After a failed dental procedure on the part of this particular dentist, I now have a gap where a crown should be. After attempting to communicate with the office manager on six separate occasions, with no response, to receive my medical recommendations, I received a letter that I will no longer be under the care of this dentist. The decision, however, was already made when the front desk person lied and illegally claimed that a missed appointment would be reported to my insurance, and my insurance could be canceled. This is the kind of lie, deception, and even possibly extortion that will eventually cause this dentist's office to lose Medi-Cal funding. I was denied care after canceling an appointment due to the death of my aunt. I received no compassion, no accommodation, only rudeness from the front desk. Not to mention the ILLEGAL threat which has been recorded, documented and submitted to MediCal/DentaCal. You should be very careful who you choose to lie to, because I can very easily have Medi-Cal funding cut from your place of business, which would leave you with no job.
So, though you denied my further care, I had no intent of going back, even after being left with an incomplete dental procedure, which is your fault, the fault of the dentist, not my own. For those considering between one ghetto dentist in Hemet, San Jacinto area, or the other, definitely don't choose this one. Not only will they leave you with an incomplete dental procedure, no follow-up, no returned calls to provide me with my dental records, a threat that I will lose my medical insurance (which could affect other areas of my life), but also general rudeness, lack of empathy, and also illegal activity. I would recommend not choosing this dentist office, and also be very careful when uneducated, unintelligent front desk staff try to intimidate or threaten you with missed appointments by telling you that you will lose your medical care.
I would also not recommend this dentist if you're on Medi-Cal, because I will now actively be communicating with Medi-Cal and the ombudsman that I work with to have the Medi-Cal funding taken away from this dentist. A simple misunderstanding is one thing. A bold-faced lie, threat, and intimidating remark from an uneducated front desk minimum wage worker is a completely different story and violates many mandates, which Medi-Cal takes very seriously.
This message is to current and future potential patients, as well as to the dentist. If you do not remedy the situation, you will have a lawsuit on your hands.
