Front desk gal Natalia rude & unprofessional on the phone. everytime i call in and they ask for my…read morelast name and i know i ptonojnce it with a hard J, yet they still ask me if it starts with a J or a Y. so i asked her just this one time why they keep asking me that, and she told me because "we have other patients with similar sounding last names". i said no, my last names the only one in the world and she replied back "well i highly doubt that", with a snide tone and attitude. just rude.

Premier Medicine/Dr Tani would not be a recommendation. My surgery was done on…read more7/1/25 as of today 7/16 they have fail to properly obtain a decent PT referral for me. The 1st one was TNHHS Team Nurses Home Health Services, Inc. They gave me the runaround on the phone all day Monday & Tuesday no one ever called me to schedule my wound care or PT. By end of day on Tuesday I called my primary doctor office to get a new referral for home support. Wednesday morning I called the new referral authorization they said they did not have the authorization yet even though I gave them the number. I destiny home health.com/ waited 5 hours & called back still they had not received authorization. I call my medical center back ask them to fax it to Destiny home, I waited 20 minutes & called them back to see if the received the authorization and believe it or she then told me they don't have staff to cover & was rerouting my authorization back to my pro. All these purr fits are so unprofessional unbelievable. Not even my dr will reach out to to assist. SAD PART IS IM AFRAID OF NOT PROPERLY HEALING BECAUSE I HAVE NO IDEA WHAT PT EXERCISES I NEED TO START ON MYSELF. BECAUSE I WAS TOLD BY THELMA OFFICE MANAGER THAT IT WOULD BE ANOTHER 2 WEEK TO GET A NEW APPROVAL.

I received great Service from Sharon Anthony. I was waiting…read morefor months to see the Surgeon regarding a new hip. I received no notification the appt was canceled and needed to be re-scheduled. Instead of waiting another 3 months, Sharon was able to get me a new appt in 2 weeks. She is professional, friendly and a pleasure to work with! Thank you Sharon!!...You are the best!!!

Careless, Lazy Front Office Staff Lost You (Another) Patient…read more Referred by Kaiser. Had a consultation with a surgeon who was OK, but nothing special. Given a business card to call 'Stephanie' to schedule surgery. Called and left VM and the call was never returned. NEVER! Later, called to speak with someone to schedule surgery and they never picked up the phone. 'You are number 1 in the queue...' Nope, no one picked up. EVER! That did it. I'm done.

My appointment with Dr. Donaldson was scheduled for 9 a.m. He entered the office between 10:37 and…read more10:42 a.m. At that time, I was in the process of involuntarily committing a client who was considered a danger to themselves and others. When Dr. Donaldson entered, he didn't speak or introduce himself. Instead, he reached out and attempted to disconnect the urgent call I was wrapping up. Rather than continuing with the appointment--one I had been waiting over six months for--he left without seeing me. Junge, Dr. Donaldson's found this to be exceedingly entertaining, or that is what I assumed by his smile and laughter. ***Edited to add:*** Against my better judgment, I allowed Junge to participate in my care today with Dr. Donaldson, despite explicitly informing him beforehand that I do not participate in any educational activities involving bringing others into the session. Junge either lacked awareness or disregarded my boundaries, which is concerning given his stated pursuit of a fellowship following clinical practice--yet he showed no regard for the importance of cultural sensitivity or patient autonomy. His conduct throughout the interaction was unprofessional, characterized by condescension, dismissiveness, and language that suggests underlying racial bias. His behavior was less respectful than expected from a healthcare provider and reflected prejudice rooted in preconceived notions rather than clinical judgment. Notably, Junge labeled me as "combative" based on subjective impressions, revealing a reliance on stereotypes and a failure to understand or respect my concerns. This unprofessional assessment unduly influenced the supervising physician, who accepted these biased characterizations without scrutiny, thus perpetuating unjust and unequal treatment. Additionally, Junge blatantly ignored my clear statement that I did not want to participate in any educational efforts by bringing others into the appointment, demonstrating a lack of respect for my autonomy and boundaries. Such behavior highlights a problematic attitude toward patient rights and diversity. To address these serious issues, Junge would benefit immensely from targeted implicit bias training and cultural competency courses designed to improve interactions with patients of diverse backgrounds. These interventions are crucial to fostering equitable, respectful, and culturally sensitive healthcare practices, and to preventing future instances of discriminatory behavior.

The physicians & PA are great! But Physical Therapy there is awful since Barry & Steve left. They…read morereally strived to help optimize recovery with various modalities besides exercise. Now there is only 1 person who walks around with the computer doing his note while telling patients what exercises to do. Unfortunately I've been told that the therapists at Outpatient Rehab at East Campus don't do much either. Very disappointing for a Loma Linda facility.

Amazing, caring Doctor. Best back surgeon so cA. His office is outstanding. We highly recommend him.read more

I Had two back surgeries. After recovering I was able to be more active then what I was expecting…read more In less than a year I was fully back to normal. Dr. Cheng did an amazingly job.

Astoundingly rude and the worst level of patient care services I have ever encountered. The…read morephysician refused to even see me if i wouldn't submit -and pay!" for X-rays in advance. refused completely to see or evaluate my shoulder without me paying hundreds up front or even making a determination of need

Don't waist your time. He didn't care about the patient! He even didn't bather to go over my MRI to…read moreexplained my condition and treatment optioned. from first visit want to rush me for surgery.

Came here to get something checked out to ensure I didn't have a serious injury. The waiting room…read morewas packed. However, the staff was extremely nice and friendly and despite the fact that I could tell they were extremely busy and maybe stressed, they all kept a smile on their face. The doctor was great as well listening to my concerns and understanding where I was coming from. Overall I definitely will come here again. The only room for improvement that I can see is maybe the scheduling since the rooms were packed and I was even in an overflow room at one point. Overall, great experience with a great staff.

everytime we come here we have an appointment and dont get seen over an hour you wait an hour lobby…read morethey put you in room and wait over 30 minutes ridicolous

By changing out of Optum, I will be able to have the great care that Arrowhead Orthopaedics has…read morealways provided me. Dr. Jonathon Allen is part of my team there, the doctor who first sent me to pain management and Spinal RFA treatments after he saw that my spine could not be helped with surgery. Imagine a top spine surgeon who is that ethical and care-ful.

The Doctor himself , fabulous great knowledge , but his staff and phone staff needs some guidance I…read morewas billed for a form they wouldn't fill out ! However Kathy in General Billing took care of it ! The girl in his office wouldn't even look it up !

So sad that you would involved with patients that aren't your own just to share that information…read morewith a friend Wouldn't trust him with anything personal.

After visiting with three different orthopedic doctors around the area, Dr. Yu was by far the most…read moreknowledgeable and experienced. He took the time to explain the different options and procedures. I learned a great deal and felt confident that we were getting the best possible care for our daughter's ACL and meniscus tears. Unfortunately, the other doctors just wanted to get us in and out of the office, collect our copay, and then schedule for surgery in 3 months later. My daughter was able to have her knee repaired within one month of first visiting with Dr. Yu. I know other people who have had the same type of surgery, but their doctors did not educate them - so they could make choices regarding their own bodies. My daughter is doing great, and is recovering more quickly due to Dr. Yu's care and suggestions.

1) My wife passed out from her first injection and woke up on the floor. She shouted for help, but…read moreno one responded. Terrible quality of care. 2) My wife visited two more times and paid nothing because it was a Kaiser referral. However, on the third visit, she was charged and had to apply to Kaiser for a refund. 3) The doctor was great. The support staff is not. 4) The facility is easy to find. It's located right behind the stadium on Highland Avenue. Parking is free and easy. You can take a dirty, rickety elevator to the second floor office.

I want to write about the physical therapy side. The staff are very friendly and knowledgeable. I…read morewant to shine a special light on JAZMINE !! Not only is she so sweet, professional, but also very patient. She definitely gets the job done and she works at your pace. Never pushy or demanding! Always talk you through the steps. She deserves a raise and definitely capable of running the whole center herself. Good at multitasking all while keeping a smile on her face

First time patient calling for an appointment this morning and the only appointment they had was…read moretill 11/25 they called back asking if I've been help, obviously they didn't put in notes to confirm they spoke with me already, but since I had them on the line, I asked if they have something sooner, because i have a tore meniscus and in a lot pain..well let me tell you, either this receptionist is new or something else, mistake after mistake 1st she kept asking me the for the same information over, and, over, and over again and I gladly kept giving it to her 2nd she gave me an appointment till now 12/5 WTF!! I told her you already gave me an appointment for 11/25 I just needed something sooner and she said I wasn't found in the system WAIT WHAT!!!I'm already frustrated and in pain, I'm sorry but you need an experience receptionist, that knows how to use a pen and paper to write down information while on phone with a new patient‍I'm just saying, I work as a medical receptionist for 20 something years and she is going to keep losing your patients going somewhere, like me...I'm sorry for this review

Upon entering the Dr. Bata's office I experienced a welcoming entrance. Claudia and Cynthia were…read morevery helpful and caring. They made me feel extremely comfortable. I would definitely recommend coming to this office over anywhere else! Dr. Bata helped me to understand the procedure and outcome. The staff had a very caring attitude . I would return again a and AGAIN! Thank you Dr. Bata and staff!!!