When the seasons start to change like now, I get in the mood for new shoes. This is my reason for venturing into Doc Martens in Valley Fair. Never owned a pair, but heard of this brand and the type of shoes they sell. Both sales associates were attentive and welcoming which is a plus. There are a few styles that caught my attention. In fact, I slipped on one of the boots and to my surprise was very comfortable. I am still considering getting a pair but not too sure on the color. Most of the styles are geared for durability with some edginess. read more

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Ariana was fantastic! I wasn't going to even buy anything and left with two pairs and some wax! Thank you!

Finally got myself a pair of Doc Martens! Took a trip to valley fair to complete some errands on a Tuesday afternoon around 3 pm. There weren't many other customers while I was there. I knew exactly what I needed to try on and the acting manager for the shift was assisting me. Sadly, their shoes don't do half sizes, so I had try a size down and a size up. With a few steps, I was impressed by the quality and finalized my purchase. The manager was nice, despite trying to upsell me insoles and wax to break in the shoes. Happy with my purchase and the service provided! read more

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Witnessed a mugging yesterday in the mall parking lot. Upsetting, went in the mall to report, this was the first store that we went in. The staff refused to call security for us. Asked for mall security phone number and they said they didn't have it. Staff told us to leave and walk around the mall to find a security guard. We went into another store and were immediately helped to reach security. Security was helpful after we did connect. Security was amazed Dr Martens did not call them and did not have their phone number. read more

Martens Valley Fair - Shoe Stores Near Me - Santa Clara, California

They say, " Good shoes will take you places." The older I get, the more I want to invest in quality products that'll last a long time. I'm glad I finally took the leap and got myself a pair of Docs! I went in on a weekday and there were maybe 1-2 other people in the store, along with 2 associates. Upon reading other reviews, it sounds like a customer's experience is dependent on the sales associate. Luckily, I had a wonderful staff member helping me (I forgot to ask for her name but she looked maybe? middle eastern)! I came in looking for a similar style to Lazy Oaf x DM and she pulled out various options for me to try on. After trying 3 different styles, a couple of different sizes, and colors, I settled on the Devon Heart platforms. My petite legs have never looked so nice and long, hah! Because this is my first pair of Docs, the sales associate also informed me on how to take care of them. They have maintenance kits and other options available for things, like making your boots waterproof, protecting them from scuffing, and everyday damage. Thank you so much to the weekday staff for being patient and attentive while I pick out the perfect style. Super happy with my purchase :) read more

Martens Valley Fair - Devon Heart in black - Shoe Stores Near Me - Santa Clara, California

Fabulous customer service for an 18 year old needing to try a lot of different styles, sizes, inserts to get the right comfort and fit for a large foot. read more

Usually head into the Docs in San Francisco , not sure if I've missed this place or it is new. Went in looking for a specific canvas high top , knew it was long shot but wanted to check it out. Small store , average selection for those Marten fans like myself. Was looking around and quickly realized what I wanted wasn't available. That was no problems , but after 20 minutes of checking out the usual stock , no support from the staff. Don't get me wrong , im the kind of person who does not like the sales person on me minute one. But no greeting and no ask if help needed after 20 min. Probably would of bought something but decided just to leave. Giving it a 3 star instead of 2 due to the well use of display space and overall nice but small mall store. Try it , but don't expect much on the service read more

Came in here to get my first pair of Dr.Martens and Roberto was extremely helpful and gave me tips on the sizing and which shoes would be more comfortable breaking into. He was very knowledgeable about each shoe and my friend who I came with even decided to buy a pair last minute! Great experience :-) can't wait to wear them out. read more

Rude sales people with a blank stare in their eyes. My husband and I came here to purchase a pair of shoes for him. We've waited about 15 minutes at the door, because of COVID19 restrictions. Finally, a family of 3 has complete their purchase and came out. Sales representative asked us NOT to come in anyway and wait some more. I'm 9 months pregnant, and no-one offered me to sit down in or outside of the store. It was difficult for me to wait standing at the door of the store. No-one asked me if I was ok to wait some more. This reflects poorly on the brand, and this location, since Dr. Martens clearly doesn't care about the well being of their customers. Sure, COVID19 restrictions are valid and it is great that the team is caring about their own health. However, simple kindness and common sense aren't their strong suit, if it seems ok to them for a pregnant lady to stand at the door for an extensive period of time. I hope they will rethink their practices. read more

They had exactly four styles of loafers and nothing larger than size 10. They were nice enough about their inability to meet my needs.

Lack of customer service, extremely rude to customer. I came to this store for the first time and was exited to get some new shoes then i asked the worker (the one with hat on in the picture" i asked him if theres any size in the back he came back and said there isnt any so i asked him if theres other size then he started being rude for no fu**king reason like damn it was a simple question and i asked " is there any more sizes" he said " just not your size" then go along with " did i stutter?" then walk away like chill tf out i was not being rude or anything. Def never come back to this store, i got scared so i left without asking what his name tag is read more

Martens Valley Fair - Rude a** employee, being so rude to customer and cant even answer a simple question - Shoe Stores Near Me - Santa Clara, California

Awesome workers! Came for an online return, unfortunately they are unable to do returns only exchanges which is perfectly fine. They were really nice and patience. Curly hair male with the pink lanyard and the curly hair female were so nice. read more

I recently got some new 1460 white doc martens from this location and I love them! The girl who helped me was super sweet and gave me enough space to try the shoes on and didn't try to oversell them like lots of other places do. Thank you!!! read more

Martens Valley Fair - White 1460 Dr.Martens, women's size 9 - Shoe Stores Near Me - Santa Clara, California

Moderators removed my rating. My experience is horrible and it is the truth. Just don't go here and shop online, not the friendliest staff or sales associates. read more

Thank you christina for the amazing job you did on making sure I left with a pair for me and a pair for all of my 3 granddaughters. You have amazing customer service. I hope you manager sees this and gives you a promotion. I left really happy and I'm overall satisfied with my purchases. I will be sure to come back for more. I'm very glad that Roberto also spoke to me on the sidelines on mentioning that there will be some new styles coming soon. I'm very excited for that. read more

I have never owned a pair of Doc Martens in my life and was excited to see what the hype was all about surrounding their shoes. Entering this location with no prior knowledge of the company, I was super curious to hear all about the quality and why their shoes were so special. As I walked around the store, my first interaction with an employee went well! He greeted me as I entered and asked if there was a particular style I was interested in trying on. He grabbed me some platform shoes and I quickly realized that I wanted something more subtle for my first pair. Unfortunately, he was helping another customer so I decided to ask another employee for a pair of shoes to try on. Her name was Grecia. She was as difficult to work with as it was pronouncing her name. When I approached and greeted her, I pointed to a pair of shoes on the wall that I was interested in trying on. After seeing the confusion on her face, I then described where the shoes were located. "Far-right, bottom row". As simple as that sounded, she was still confused. After finally identifying the shoes, she asked me, "the ones with the white shoe?". They looked like clear soles to me but apparently, they are referred to as "white". I responded, "yes". It was almost like she was irritated that I didn't have a basic understanding of the shoes already. She then left to the back room to see if they were in stock. I sat down and kept asking myself if I had done something wrong to be treated like that. There wasn't anything I could identify that justified her attitude and arrogance. As I waited, she came back and they were all sold out. In the same manner, I identified another pair of shoes to see if they were available. "Far-left, second to bottom row". Again, she made me physically touch the shoes so she could figure out which one I was talking about. Maybe it was too much for me to assume she knew her right from her left. Again to the backroom she left. Finally, something in my size. I bought the shoes and informed the manager about how unsatisfactory my first visit was at their location. I will be returning the shoes. read more

I came with my friends to see some shoes and we asked about a certain size and for one we didn't asked rudely keep in mind we're nice people and idk what was wrong with him but then he got out of line saying did I stuttered that was very rude of him on his part and as a person who works with customers you if you're having a bad day don't take it up with customers who are nice not being rude and next time I won't be nice and walk out letting this store know that I'm astounded that you have workers like this you guys need to retrain your coworkers or next time someone who is not nice what I did as I just walked out someone will be rude back or probably get his ass beat fix you're employees . I RECOMMEND DONT GO HERE JUST BUY ONLINE . read more

Martens Valley Fair - Rude employee - Shoe Stores Near Me - Santa Clara, California

Came here with my friends and we immediately felt like we were not welcomed. The staff is insanely rude. My friend asked a questioned regarding the shoe size she was looking for and the employee said "Did I stutter?" and then walked away from her. Which was completely uncalled for as she was nothing but nice to the employee. You're better off shopping online. read more

My mom and I came in just to look at some boots but we left with a pair of boots each because of how amazing Jonathan was! He was attentive, recommended different styles, and he really went out of his way to look for our sizes in the back and found everything we needed. He was very informative on their inserts as an option to "half-sizes" as well the difference between the fabrics and finishes of the boots. Thanks again Jonathan! read more

Avoid this Doc Martens location at all costs. *Long review and detailed for a reason. I do not usually write such yelp reviews, but if I could give this store 0 stars, I would. My boyfriend and I went to buy a pair each a couple days ago. The mall was busy and the line to wait for the store was not well marked and was a 40 minute wait. Preface to my list of complaints below, I bought women's platform chelsea's and my boyfriend bought the men's 2976 smooth leather chelsea's. He is a first time Docs owner and had no idea how the boot should fit and how sizing should be. The first pair is brought out by an ignorant manager who did not help whatsoever (but did say "just shove your foot in" when my boyfriend said they are too small and hard to get on). The manager brings out another pair that fits him almost too snug, but he buys them because they feel like they had 1/8 of an inch of room for toes. We get to the checkout and the manager said he accidentally brought out a women's size 10 pair for the first ones he tried on. My boyfriend is normally a 12 size shoe for reference. The manager checking us out said he could exchange them if they were too small and even after he wore them out of the store. The next day my boyfriend felt pain from his Docs. They were too small on one of his feet in the toe area. He calls the store to which a female manager talks to him stating that she can exchange them for a bigger size and provide insoles to make a half size. Why this was not suggested as an option the previous day is beyond me. We drive one hour to make the exchange, but get to the store and the manager claims she "would never allow or accommodate an exchange for his situation." Complete frustration, dishonesty, and unprofessional conduct led to us spending a huge chunk of time, travel, and money to this terrible store. We went to the Haight location in SF directly after, and they accommodated us with positive feedback, insight into sizing and insole types, and a seamless checkout experience. The store is much larger with a wider selection and they take COVID-19 rules seriously to protect customers and employees and provide for a safe shopping experience. This store is 10/10, amazing! Problems with Valley Fair location: 1. Lack of customer service--the employees are the most unhelpful, pretentious, and rude people I have ever encountered in retail. 2. Lack of knowledge--they do not seem to know anything about the shoes they are selling. Docs are not cheap and customers deserve to know what they are buying and to have their questions answered. 3. Lack of communication--employees were standing in the doorway staring at customers. I myself was struggling with getting the platforms on (I own classic chelsea's too) but no help or tips were offered. If you get anything from this review I hope it is-- to not shop at this location!! read more

I've been to this store twice to buy boots. I was excited to see our mall finally got a stand alone Dr. Martens store. It's not a huge store but they have a decent selection. The first time I went to purchase boots as a gift for someone. The staff were nice and friendly, I got what I needed and it was an overall pleasant experience. The second time I went to exchange boots I received as a gift. There was quite a line going which was fine to keep the store from becoming overcrowded especially during COVID. The manager (as noted on her name tag) let us in when it was our turn and she was pretty rude. She seemed to be helping people with their selections and was extremely annoyed when I asked for a size. I understand that it was a busy day which must have been stressful but I was disappointed. When I asked to try a second pair she was extra annoyed and didn't even come back to tell me they didn't have them in stock. She passed me off to an associate who (nicely) delivered the news. I left with boots I liked but was disappointed with the experience. read more

Does anyone else find it bizarre that all the 5 star rating have been left in the last 24 hours? Not sure what's going on there but whatever. I was so excited when this location opened up as I was traveling to the SF locations and it was so much closer for me to go to Valley Fair. I have purchased at this location a handful of times now and I must say, the lack of customer service or even pleasant-ness is astonishing considering the brand. I can recount only one time that I had a semi-enjoyable experience in this location. I agree with the other negative reviews claiming that even the managers seem to be disgruntled. Now, I must acknowledge here that it is the holiday season AND COVID. I recognize that there is a store capacity and it can be frustrating when you need to get customers in and out. I believe their capacity is only 3. That being said I was extremely rushed when I went in and there was absolutely no line or other customers in the store. I definitely was on the receiving end of some major passive aggressiveness. Most of the employees seem to lack any sort of awareness for the needs of any given customer. Honestly, I don't really care if you're nice... just be helpful at the very least! I didn't even receive that. My final thoughts are that if you want to get a pair of docs close by I HIGHLY HIGHLY recommend going to Stevens Creek Surplus (its only a minute down the road!) you will be supporting a local business and the employees and owner will treat you like family. I will be going to the SF location from now on if I need to. read more

The employees are a bit rude and just kind of stare at you while your shopping. They did do a good job of limiting the amount of people in the store due to COVID. I wound up buying shoes anyway, but it would of been nice if the employees were a bit more friendly. read more

Really nice workers! They helped me find a fairly-priced shoe (albeit a slightly bigger shoe, needed insole) that also came in a style that I liked. Prices are definitely up there--they're doc martens lol, but for a quality boot, it's worth the pay. read more

I came in for my first pair of doc martens and the store manager was such a big help! He gave me great recommendations but also gave me the opportunity to try on others and ask as many questions as I wanted and he was very kind to answer them all. He went out of his way to get to know my husband and I outside of just talking about shoes which made me feel like I'm not just a person to sell to! Thank you so much for the amazing service and I will definitely be coming back for my next pair! read more

Was super excited to hear that a Docs store was opening up so close by. No need to drive to the store in SF! I've worn the shoes for years so I didn't expect for my trip to take very long, but the staff was still super helpful and I had a great experience in store. read more

Impulsively bought a new pair of dr. martens and Roberto was very helpful and nice. He took time to show us the different styles and was very easy going. Great service! read more

Let's just say the customer service coming in was far from great. This was my first time coming to an actual location and was determined to finally get my hands on a pair. Sad to say this was such a poor experience and I will not be returning to this location after. Only reason this is even getting 2 stars is because I wanted to give a huge thank you to Roberto and Christina! Thank you for stepping up today and providing me excellent customer service when your other colleagues could not. You definitely saved my sale on this slow Monday afternoon. read more

Staff was safe, friendly & helpful. Helped me pick the perfect shoe for my daughter & myself. Love it!! With all the craziness still greeted with a smile. Clean store will return soon! Thanks! read more

Went to exchange something after the holidays today. Love this store and the associates are always super helpful. Something I've noticed about this store is the employees are genuinely interested in finding the right shoe for YOU. If you want a shopping experience focused on your individual needs, I recommend this location. Also, duh there was a line, but COVID is still a thing and it's right after Christmas! The employees handled the situation very well. read more

This store is seriously a hidden gem! Located right across from Zara in the Valley Fair mall, it's a perfect store to find the best pair of Docs. I appreciate that there is a store capacity limit; I feel safe to shop. There is tremendous help from the staff, who are calm, collected, and provide helpful advice. I showed a picture of the shoe/style I was interested in and got not only that option, but 2 more. I know Docs can be difficult to break in, but with the Chelsea boots I purchased, the size and fit were amazing, (so comfy!) My experience at the shop was great due to the location, amazing customer service, and wide variety of styles available. I went in around 3 o'clock before or after a rush. But, when it did get busy (10 minutes after I arrived) the staff did a great job at crowd control and making sure each customer was helped. The last time I purchased Docs was about 5 years ago at the SF location. Now that there is a store in my hometown, I am excited to make this store my new go-to. read more

Ian is sooooooo unbelievably rude!! He's supposed to be the manager and he's the rudest person there. Don't get me wrong because work in customer service retail, but cmon guy you work at a retail store....you need to lighten up!! I tried exchanging a gift my daughter received and I'm looking at a different pair of boots. This guy Ian tells me from across the store while he has another customer in front of him., you know those will be more expensive and of course I replied with "obviously !" Pretty disappointed because I was going to purchase a pair of boots for myself also but I decided not to give them my sale. Sad that such a well known brand doesn't have better customer service! read more

If I can give this store cero stars I would the employees were so rude 2 girls didn't even help at all the whole entire time I was there one of them was just staring at me the whole time and looking at the camera I was so close to telling her wtf is your problem but I kept going on my day I mean if your going to treat paying customers like shit you might as well quit or close for good and the day goes don't trust a book my it's cover these 2 sour puss girls were just looking at me like I was about to shop lift just because I was wearing my hoodie saggy clothing it's like ok even the Asian boy that was there was giving me that look to just cause your wearing a saggy hoodie don't mean jack crap read more

The employees at this store are some of the rudest and must unhelpful people. I don't usually post Yelp reviews but I genuinely felt the need to so that way other people are prepared for what they'll experience at the store. Honestly you are better off just checking out their online store if this store is your only option. read more

Very rude staff. Staff was not initially friendly and welcoming into the store which was already a red flag but one of the workers actually gave my friend an attitude when she had simple inquiry about the sizes at the store. Will be shopping online or at a different store instead. read more

Honestly had the most amazing experience. As I walked in, I have to admit I really wasn't looking for any specific. But I did leave with a few pairs. The employees there really made me feel like more then a customer but more like a guest. With all their recommendations and showing me all kinds of new styles and allowing me to try on as many. And they stayed professional about it. Thank you James, Ariana, Robert, and Christina. I will be definitely coming back into the location again read more

Assistant manager should find somewhere else to work since she seems absolutely miserable at her job and it is not very pleasant to be around her. I've never had such an awful experience at a store before. Will never ever be returning to this location again. read more

Some of the employees that work at this location are a bit rude. There was this one lady who was working at the front desk yesterday and she was wearing glasses and for some reason had the audacity to roll her eyes at me...I mean okay? This other lady was either giving me dirty looks or she probably just had an rbf, but either way I felt really uncomfortable. I'm giving it two starts cause I bought some shoes there, otherwise I would give it a 1 star. read more

Immediately when my boyfriend and I entered we were greeted by Christina (the one with glasses) and she helped us find the perfect size and gave her knowledge on the brand. She was very outgoing and extremely nice *she deserves a raise* :) read more

Honestly if I was able to give them 0 stars I would. I don't know if it's because it's the weekend and the employees don't wanna be there but f**k man. Worst service ever. So bothered every single time we asked a question. Don't even bother to check sizes, their automatic response is "no we don't have that size". I was planning on buy some boots but because of their attitude and service I took my business elsewhere. read more