Had a wonderful experience here at this location. I am pregnant and they were very accommodating…read morewith my pregnancy. Everyone was respectful and friendly, and everything was communicated clearly: financial-wise & procedure(s). The cost to be seen was very affordable & getting an appointment was quick and easy process online. Thank you/shoutout to Jamie for being such a welcoming and kind person to me walking-in & out of the office AND over the phone!

1. Billing was inconsistent, the refund was delayed, and communication was disappointing; received…read moreconflicting information. 2 Poor billing communication and inconsistent refund information. 3. Expected prompt service. Refund delays and mixed information disappointed me. 4. Customer service was polite, but the billing and refund process needs improvement.

Possibly the worst oral surgeon in Austin and surrounding areas. Capital Oral & Maxillofacial…read moreSurgery with Dr. Marc Smith is most the unprofessional place to go to remove teeth. Please save yourself time and money. Dr. Smith comes off arrogant, rude and unprofessional. He definitely did NOT take the time to discuss the option of having the others removed, the details of the procedure, and what levels of sedation are available. The way it was discussed was not thorough. After the visit I did look elsewhere, but because of timing I came back. Make sure you do not come back. Look elsewhere. The staff does not know how to schedule your appointment. Be careful. Theresa tries to get you in but the timing is off, the entire office is off and the experience will leave you in aww in the most WORST way! They do not check in with you to see how you are--- so don't expect a call back. Possibly the most rudest form of respect in the lowest way possible. If you plan on doing ANY sedation look elsewhere. Do not do it or you will regret it. Highly DO NOT RECOMMEND!

Marc Smith and team removed my wisdom teeth when I was 16 and the procedure went great. 10 years…read morelater I needed a tooth removed and decided to head back. The procedure went well, I did not experience any pain or discomfort during and Mark and his team were professional and courteous. If you need dental work done, head here, you will be in good hands. Edit: It is now one week since the surgery. Marc used a local time released anesthetic on the extraction site and told me around day 3 there would be some pain. Day 1-3 there was almost no pain, on day 4 and 5 my jaw was a little tight but still very little pain, the surgery is now healed as far as I can tell and I couldn't be happier with the results. If you want an pain free extraction experience Marc is the guy to see!

Amazing experience! I truly felt like a family member. I didn't want a big box dental experience…read more I was tired of driving to Cedar Park to see my denistry office of 20 years. My hygienist there recommended Burk Family Denistry right here in Pflugerville. From Pam in the front office to both Dr. Burk's and Melanie, I could have never imagined I would have such a wonderful experience. I had so many X-rays of my teeth, which I never experienced at my previous office. Every X-ray was explained to me by Dr. Sara Burk, and recommendations provided. She even cleaned my teeth, which I have never had done by a dentist yet, only by a hygienist. A total game changer for me. My visit there made my day.

Just want to update my review from several years ago to say that I am still completely satisfied…read morewith Dr. Burk and his team as my family's dentistry team. In the past several years, Dr. Burk has helped me, my husband and our two sons with fillings, tooth extractions, veneers, and anything else that has come up, and has done so cheerfully and with minimal pain and maximum efficiency and honesty. I've said before that Dr. Burk is a dentist that embraces the conservative route when it comes to his advice on dental procedures--the less is more approach. You always feel that the choice is ultimately yours and never feel that you are pushed to get extraneous procedures, as I have experienced elsewhere. I want to give an example of what a typical appointment is like with Dr. Burk: Today, as he helped my 9 year old through his first tooth extraction, he came out to the waiting room to talk us through it first. My son was understandably nervous, but Dr. Burk just gently walked us through it, then asked several times throughout the procedure what questions we had. His pain management technique is honestly the best ever -- a few quick little shots of local anesthetic, and you're numb. My son hardly felt anything. Five minutes into the procedure, he plunked the extracted tooth down on the tray, and my son didn't even realize what had happened. I know from previous experience that Dr. Burk's staff will text us in the coming days to check in and make sure everything is going well. Upon checking out, our hygienist told me that because Dr. Burk had ordered an additional x-ray beyond the one our orthodonist had initially provided, they weren't going to charge us for it. This is just another example of how honest this dentist is. Sadly, I don't know how common that is today, but I know for sure that as long as he is in practice, he's going to be our dentist.

The previous time I had a tooth extracted, (by an oral surgeon affiliated with Rose Dental) my neck…read morehurt for a week and I had a 3 day migraine. Dr. Shelton extracted my #2 molar yesterday. He numbed me up--slowly and painlessly! He then loosened the tooth--using a slow, careful rocking notion. When the tooth was completely loosened and unmoored from its dock, like a mussel, he lifted it out--painlessly, and without the drama of my previous extraction! I had no pain last night and I have no pain today! But wait! There's More! Piling on the Potential for Pain and Drama at the Dentist! I also got a crown removed and a temporary crown installed yesterday, on the #3 molar, next door to #2 extraction. This was done before the extraction, to keep the blood and gut potential out of the vacuum, as nature abhors a vacuum!there was the usual loud banging drilling pushing and pulling.then pushing tapping on typewriters ribbon, then more drilling to place the temporary crown that fit perfectly. I thought perhaps it was the anesthesia that kept me from ever feeling the temporary. But no, I don't even notice it today. So that's two potentially very painful dental procedures, done painlessly. As a dental patient, That is everything I could ask for! Dr. Shelton has been my dentist for 30 years. He listens and he is kind and caring. I also think his pricing is very fair and reasonable. Dental care could be, should be less in a just world. But I believe the technology that has made once painful and imprecise dental, painless and perfect is Worth It!

Fantastic culture. Capable team. Honest and patient-first dentists. My family goes to Rose off…read moreMetric. I referred my 85 year old mom to Rose on Metric. If that is not a solid endorsement for why anyone else considering Rose should schedule a first appointment, well, happy hunting. Thank you Rose Team Metric.m!

I have already left one glowing review but I just left from another visit today and I just want to…read morereiterate how happy I am. I have heard nightmares from people online about their dentures. I think this is my third or fourth time back for adjustments since I got a bottom denture from AFD. They are so accommodating and kind. They keep going until it is working for you. I think we finally worked out all the kinks and I was overwhelmed with emotion about how good my denture felt when I left today. All the staff is so personable and kind and I am so glad I found this group of excellent women. Highly recommend!!

Amazing care. I've…read morenever had this thorough of dental care. I loved my previous dentist and was loyal to him but we relocated to Austin a little less than a year ago and so we can't go to Huntington Beach for cleanings anymore. No problem this women run business has all the cool tech and amazing client care I have come to adore and they have amazing bedside manner. I appreciate that your first appointment is thoroughly checking your baseline and you can see over your next cleanings what progress needs to be made and they track it for you. They have the coolest 3D imagery technology too. I also had my teeth whitened (over $1000) for my wedding and it whitened my teeth 2 -2 &1/2 levels which made a difference in the close up pictures! Because of them I'm more motivated to floss because I want to improve my progress! They are also incredible about trying to respect your time and schedule you if you have an emergency. (Individual results may vary but found them to be very accommodating)

Dr Williis is awesome. I have been going to her for over a decade now. She is always…read moreprofessional,with a great bedside manner.

I couldn't be happier with my experience! The entire team was professional, caring, and made me…read morefeel completely at ease throughout my procedure. Their attention to detail and genuine kindness truly transformed my smile--and my confidence. Highly recommend this practice to anyone looking for exceptional care and results! These folks are everything you would need when you need perfect dental work done.

Months later they are still sending bills for NOT providing service. They will still NOT be paid…read more Avoid this place like the plague! Absolutely HORRIBLE!

A Warning to all who would use Austin Oral Surgery In…read moreOctober 2023, I underwent a skin graft procedure from the roof of my mouth to the lower left gum with Dr. Travis W. Kern, DDS, MD at Austin Oral Surgery in Austin, TX, in preparation for two dental implants. I was 76 years old at the time. The procedure lasted more than twice as long as planned (3 hours under general anesthesia in his office, without an anesthesiologist or standard Deep Vein Thombosis prevention protocols like compression wraps). Nine days later, I developed severe swelling in my right leg. I was diagnosed with three blood clots (DVT) -- above, below, and behind the knee. I was hospitalized, put on blood thinners, and referred to a hematologist and vascular surgeon. All other risk factors were ruled out. My hematologist concluded the clots were a direct result of the surgery. I now (20 months later) live with permanent vein damage (Post Thrombotic Syndrome). My mobility is severely limited and my quality of life has deteriorated. When I obtained the surgical report from Dr. Kern 5 months later, I was shocked to find that it described the procedure as "uneventful." He made no mention of the extended time, complications, or excessive bleeding that he admitted to me during a follow-up visit -- with his nurse present. In my opinion, this omission was deliberate and does not meet the standards of care patients deserve. I filed a formal complaint with the Texas State Board of Dental Examiners. After nearly a year-long investigation, the Board required Dr. Kern to take continuing education courses in Risk Management, Sedation of Medically Compromised Patients, and Record Keeping -- but imposed no public disciplinary action. He continues to practice without a public record of this case. I am sharing my story to help others make informed decisions. This was my personal experience and reflects my sincere opinion based on medical records and interactions with multiple physicians.

We cannot say enough good things about Dr. Kern and everyone at AUSTIN Oral surgery. My son was…read moreextremely anxious about having an IV for the first time . Dr. Kern gave him an anxiety prescription and use lidocaine spray to numb his arm. I was shocked at how calm and unbothered my son was. He had all four wisdom teeth removed without any problem. Dr. Kern has a calming presence anyway & he made my son feel at ease. They also did a great job of keeping me apprised of how everything was going, while I was in the waiting room. The entire procedure lasted less than an hour Everyone in the recovery area was extremely kind and helpful. My son doesn't even remember anything from getting the IV thru the car ride home. Dr. Kern even called to check on him and make sure he was recovering well the next day. The post-procedure prescriptions they used seem to do great for managing his pain, as well. Overall, I just can't recommend Dr. Kern and the good folks at Austin Oral Surgery enough! We will definitely be using them again when my daughter has hers removed, as well as any future oral surgery needs.

Dr. Webb has been my family's dentist for over 35 years. In addition to providing excellent…read morepreventative care, Dr. Webb has done fillings and crowns for me, my husband, and 3 kids. Over the years I have had to have one new bridge and two replacement bridges. All have fit and looked great. Dr. Webb's hygienists and front office staff are great as well. I can always rely on Judy, at the front desk, to get me appointments when I need them, and deal with insurance issues if they arise. Dr. Webb and his staff are 5-star!

DrWebb is wonderful but his receptionist Judy is awful. First visit was in March and Day 1 of our…read morevisit she called my insurance on speaker phone to verify benefits. Everything was good and no payment was asked for bc cleanings are covered. Kids needed a couple fillings. My son got his fillings and I was told the amount to pay as an in network patient. My son had another appointment and so did my daughter and I was told the amounts owed and Everything was paid current. 2 months later my husband got a cleaning and he asked if anything was needed and he was told everything was good. I found out in May from my insurance that we were out of network. I called and left a message for Judy and she left me a message the next day saying she just got notice we were out of network. I got a bill for almost 1k for cleanings and fillings. She put in my notes that she told me that we were out of network on day 1. Given that payment was never asked for at none of the 4 cleanings and they provided the amounts for me to pay when services were rendered for my 2 kids then that means she lied about notifying me we were out of network. Dr. Webb agreed to cut the bill in half but she is either bad at her job or if trying to get over on people. I'm giving 2 stars bc Judy has worked for him almost 30 years and he has to know how incompetent she is. I asked for a bill for each person individually and she couldn't do it. I asked for an email and she said her printer was down??? She asked if she could screenshot me a picture and she didn't even do that. She made this whole process a nightmare and I wonder in 30 years how many others she screwed over.