DO NOT GET ScAMMED. DESTROYED MY FACE. Worst customer service experience ever. I bought a pack of laser hair removal sessions with Dorothy over phone. She sounded super professional and knowledgeable on talking about their machines etc. Then on first session I got upSold on facIAL microneedling. I have had microneedling TWICE up the street at plastic surgeon dr Gary Motkyie office. They were more expensive by $150 and dr laser offered Prp so I figured give it a shot. I SHOULD HAVE KNOWN BETTER THEN TO LEAVE MY FACE IN THR HANDS OF A MED SPA. Ive never had a worse recovery from facial microneedling. Filler in upper cheek got dissolved and migrated down so I now have chipmunk cheeks, the practicioner Lexi was super aggressive and did my under eye. ---neither of the other two times did they touch my underye---and I now have dark marks like ive been punched in the face there. ABSOLUTE NIGHTMARE. I also had been upsold for body microneedling and pre paid $825 and have been emailing with a manager named Kacie who has played phone tag, is never at the phone, im constantly told to email her. My first email went out Dec 19 requested a refund for this as they destroyed my face I dont want them touching my body. And it is now Jan 9 and still no resolution. They are ignoring, not responding. Absolute disgrace and embarrassment to the beauty and esthetics industry. This place is a chain and a total chop shop. They have my prepaid full amount of $1200 for laser hair removal and 2 sessions done in a faulty machine. And now $825 prepaid in body mivroneesling that I cant get a refund for because no one will respond. And I have the damage control to deal with on my face. Re laser hair removal: I have 2 laser hair removal sessions on leg and bikini. The first nurse was a sweetheart. I wish I remembered her name. However the machine was faulty. Kept glitching (turning off mid session, she kept having to turn it back on and re calibrate). That said I "felt" it. The slight rubber band snap. The second session I had Lexi ---the same practicioner that did facial.microneedling with zero bedside manner----who when I told her I felt literally nothing--dismissed me saying "I upped your levels maybe its the cooling". I responded rhe first girl also used cooling and im concerned this isn't going to work in number of sessions you all sold me. Dorothy swore the 8 should be enough. Separate issue but my hair re growth is as faat and furious as it was before the two sessions. Go elsewhere read more

This review is 3 years in the making. I began going to Dr. Laser to treat the back of my neck and purchased a large package, knowing it would take time to see results. Over the years, I kept going back, and unfortunately, this place is as bad as it gets. It's a revolving door of staff, you'll almost never see the same practitioner twice. The treatments/settings they do are never consistent as they all have different opinions on which setting you should be at. But what is the worst of all is that they are incapable of properly overlapping the laser so that the entire area is treated. 90% of the time I would need to go back a week later because there would be so many crescent moon shaped patches of hair they missed. The final straw was when I went in for front of neck. I thought maybe I finally want to try this. I regret doing this at Dr. Laser so much. The image I attached is a week after the first session. I think it speaks for itself, but when I went to follow up about it they gave me the same spiel they always do "your hair is in different phases of its growth cycle, this is normal." I really hate giving a company a negative review, but I truly believe its important that this place not be in business. read more

dr LASER - I went to this place for years because of a bulk package I bought. This is what a standard session will get you. They're the absolute worst - Medical Spas Near Me - West Hollywood, California

Ive had a great experience at Dr laser The staff is incredibly friendly and welcoming, making each visit comfortable and enjoyable. Daisy receptionist is always a delight . I've undergone PRP for hair restoration, laser hair removal, and tattoo removal, all of which take time to see full result, but so far, everything has been going really well. The team is professional and knowledgeable, and I appreciate their guidance throughout the process. Looking forward to continuing my treatments! read more

Would give no stars if I could-- BEWARE! Scam! Dr Laser forces you to buy a package of LTR in order to book a consultation. If you have an experience like me, you'll show up to find that they don't even have your appointment on the books. The staff will try to upsell you in their dark and dingy office, all while trying to explain why they can't "squeeze you in" even though you had a confirmed appointment. I have tried to resolve this amicably but have been really disgusted by the customer service here. I have been to emergency room's in developing nations with better attention to detail and patient services. read more

Honestly after dealing with this business there is no chance these positive reviews are real. If you are considering coming here for laser hair removal I would strongly urge you to STAY AWAY from this business and find a more reputable and professional business to go to as their management is uncaring and completely incompetent and their laser machine is faulty. A terrible business and poor uncaring management. They are only driven by money and nothing else and they completely SCAMMED ME forcing me to have to have to report their business and their medical director to the state. My experience below: I booked a package deal of laser hair removal twice with this business. I get pretty bad ingrown hairs on my face and it was recommended I get laser hair removal to thin the hairs to avoid issues. This clinic in West Hollywood is close to my work and their schedule worked with mine so I decided to give them a shot. I completed the first round of treatments I was left very with visible unusual patches of hair on my face even though I was told that the number of sessions I booked should have been enough. Of course everyone is different so I decided to give them the benefit of the doubt and booked a 2nd round of treatments with them for the face and other areas of my body. In hindsight now it should have been obvious that they purposely undertreat you in order to keep charging you for more sessions but I didn't really think a company could be this unethical. LESSON LEARNED. I got "upsold" a package of 7 laser sessions on 4 areas of my body and was explicitly told that they never expire and would be in my account for me to use anytime. Unfortunately their laser machine this time kept malfunctioning. Either the machine would reset on its own, or the cooling component would just stop. The most frustrating thing was it obviously wasn't working after I had prepped / shaved and went all the way to their clinic. I understand things happen but if you only have one laser machine in your office wouldn't you make sure its functioning and calibrated? I felt bad because their technician was very sweet and so embarrassed that the machine wasn't working. I notified the front desk person that I paid for these sessions but the machine wasn't working and that I saw ZERO results from the treatment. She then proceeds to tell me that I owe them money laser treatments and that I OWE THEM $320 FOR THAT DAYS TREATMENTS AND THAT THEY MADE A MISTAKE AND UNDERCHARGED ME AND I OWE THEM FOR PREVIOUS TREATMENTS. So not only are they charging me for ineffectual treatments they are claiming they misquoted me and I owe them more money. YOU CANNOT MAKE THIS UP. Completely bananas. Of course she couldn't provide me any receipt or proof of what I paid for and just kept saying I needed to email the manager Kacie Schweikhardt who ended up being literally the most incompetent uncaring and useless manager any business could employ. She must be a relative or friend of the owner because she couldn't do one single thing to address my concerns. Weeks of back and forth via email because they refuse to give me a phone number and still NO RESOLUTION. I asked if they would honor the package that I was sold for $920 which was 7 sessions over 4 areas and she kept repeating they have a No refund policy. Ok, I'm not even asking for a refund for the "sessions" where the machine didn't work but if they're going to honor WHAT I PAID FOR or not? You can make up the sessions once you fix / calibrate your machine. If you're going to charge my chard then either give me what we agreed on or if you don't want to because your associate screwed up then refund me. It's pretty simple but apparently too complicated for this "manager" who just kept repeating they do not give any refunds for any reason whatsoever but if I wanted I could go to their Santa Monica location since their West Hollywood location machine wasn't working. Excuse me? I only picked West Hollywood because of location I cannot leave my job and spend 2 hours commuting because your business can't get its act together. Completely ridiculous. More frustratingly they are refusing to provide me any sort of receipt, treatment agreement or my medical records despite requesting them several times. They will not disclose the type of machine or the settings or when it was last calibrated (or they do not know). So now I have to file a HIPPA grievance with the state to force them to release to me my own treatment records. Completely uncaring and incompetent management. Really a shame . STAY AWAY FROM THIS BUSINESS. Sadly they have left me no choice but to report them to the better business bureau and will be reporting them to the state for unethical business practices among other things. read more

Yaz and suzi has been phenomal during the whole process. I went to Dr Laser for a skin rejuvenation laser treatment, and they have been so nice to me. I was a little late and they squeezed me in. It is so sweet! And the treatment went spectacular! Will definitely be coming back read more

This is my second time doing laser hair removal and dr LASER has made me a believer. Not only are their machines high tech so it hurts a lot less than my previous experience, but the nurses are so nice! They make me feel welcomed and comfortable. I totally recommend this place and they have amazing sales all year round. I get my packages on Black Friday but they have a sale going on now too, check them out. And a special shout out to Yaz and Syuzi for making this a truly wonderful experience! read more

Daisy is the best with attending to your needs and assisting me with the best facials/ procedures to get here at Dr. laser. and Nicole is wonderful with micro needling and SKR. Definitely recommend this place! read more

I called Dr. Laser not knowing a thing about skincare or aesthetic procedures--I don't even use skincare products! But I was looking to get some advice on minimizing dark spots and small veins on my face. Yasmin answered the phone and was an absolute gem. She patiently walked me through their services, explaining everything in a way that was easy for a complete novice like me to understand. Not only was she informative, but she also managed to fit me into the schedule quickly. I'm now eagerly looking forward to my first appointment in a week or so! Thank you, Yasmin, for making this process so smooth and reassuring! read more

Had such a great experience here - Yaz and Nurse Lucine were so nice and helpful and made me feel comfortable with my first tattoo removal session. Can't wait to see the results! read more

Brittany M at the front desk provided a warm welcome, offered personalized assessment/suggestions within my treatment and expense parameters and shared preferences and did it while infusing humor and a smile, which is honestly refreshing .. she listened and provided just the 'right' amount of guidance for a customer new to the skin 'rejuve' facial. This helpful guidance paired with the professional and precision-based treatment and gentle care from Nurse Katie Kim made me so relaxed and helped open my mindset to the many services offered at dr Laser including finally doing away with an old tattoo. This is one business that I actually look forward to visiting each time. The skin rejuvenation facial was a real game changer (it's not a typical facial, but more worthwhile and longer lasting ... and who does not love that!) read more

Livia and are both very knowledgeable and kind. They both explained in detail all the procedures and payment plans . My experience with laser hair went smoothly and Im very comfortable on their care. read more

I absolutely love this place! I am new to laser hair removal and all laser treatments. I highly recommend Dr laser in West Hollywood its a wonderful place very clean , pleasant waiting area and everyone who work here is so kind and knowledgeable. My favorite nurse is "Lucine "she is very patient and sensitive to my needs and "Suzanne " at the front desk is amazing ! I Highly recommend for any treatments read more

I had a great experience at Dr. laser. Everybody was so sweet specifically Anna and Emily. My results were amazing. 10/10 experience I will be coming back. read more

Tattoo Removal: OLDER TATTOOS ARE NOT HARDER TO REMOVE!!! I came here with a Groupon for three sessions of laser tattoo removal. When I arrived for my first session, I was first greeted by a salesperson at the front desk. She asked me a few questions about the tattoo. "Where is it? ... How big is it? ... How old is it?" When I told her how old it was (20 years old), she winced and said, "Oooh, yeah. The older a tattoo is, the harder it is to remove." That is a complete lie. I had already done research and talked to people. For your own edification, your body is constantly trying to remove your tattoos. That's why they fade. It's a foreign substance that your blood tries to dispose of gradually by carrying fragments of pigment away from the sight over years and years. In tattoo removal, high-intensity break up the pigment and make it easier for your body to get rid of much much much quicker. It is actually the opposite that's true. The older a tattoo is, the easier it is to remove (by a lot). But, she used that misinformation to try to sell me on a package deal to "save me money". I had already paid for the service so I went ahead with the treatments. But as soon as that Groupon was exhausted, I chose another place. When I showed them the before picture, they couldn't believe I had had three treatments. The new place I went also recommended that I wait 12 weeks between treatments. The longer you wait between treatments, the more time your body has to help fade the tattoo. dr LASER had me come back after FIVE weeks. A few weeks ago, I was randomly talking who was having a tattoo removed. He said it was taking a really long time, but that it was because it was an older tattoo and older tattoos take longer to remove. I asked if he was going to dr LASER, and sure enough. He got the same spiel. So, they're obviously still selling that same lie. It really bothers me when people lie to your face about information that is readily available. read more

- I have a tattoo on my arm that I want to get removed, I called Dr. Laser and spoke with Angelique at the West Hollywood location and she was very informative about the whole process. Great customer service. read more

Angelique has made coming back to this location a blast, she's reorganized my credits and helped my daughter get seen by Deeanna. Thankful I came back! read more

I spoke with Angelique over the phone, and she made scheduling an appointment so easy! She was super friendly answering all my questions and making sure I was considering the right services - it was great. Highly recommend! read more

I came in today to get a Laser Facial Treatment and right off the bat as soon as I walked in Eva greeted me with such a warm welcome, Eva went over treatment and broke everything down with pre treatment questions and post treatment instructions. Nurse Anni came and introduced herself very nice and friendly we proceeded to in room and same thing she made sure I Understood the treatment and answered all my questions! Glad she did because went over some moisturizers I had been using and pin pointed some ingredients that unfortunately I should have stopped using a week ago, and I had not noticed so I'm glad she took the time to go over that with me and kindly asked me to wait and reschedule so I wouldn't risk my skin with anything :) so grateful for her patience and knowledge :) can't wait to come back and start my treatment ! read more

dr LASER - Walking in area - Medical Spas Near Me - West Hollywood, California

Everything.. I won't name drop but, Angelique and the team at West Hollywood are amazing representation of Dr Laser... such a chill friendly and attentive group... recommend for everyone!! read more

I had my first session of an small area hair removal and I really had a good experience, appointment scheduling wise and the attention of Marisa and Katie was awesome! Thank you girls and Dr Laser! read more

I had such an amazing first laser experience at dr.laser! Angelique, the manager was so sweet and helpful when it came to figuring out what I wanted to get and scheduling. She made me feel so welcome and wasn't bothered by my million and one questions! And then I had Deanna as my practitioner and she was wonderful! I'm looking forward to coming back and being a regular here! read more

dr LASER - Medical Spas Near Me - West Hollywood, California

The staff is so kind! And the treatment was painless. Will be waiting for my result for the laser skin rejuvenation!

Hey my name is Stephon and I have to tell you about the incredible service I received from Angelique at the West Hollywood location r. I was greeted with an incredible smile and she made me feel extremely comfortable! I definitely give her a 5 star. The facility was clean and nice. I highly recommend. read more

dr LASER - Medical Spas Near Me - West Hollywood, California

the results of my botox are incredible. i love coming in to Dr Laser every time i need a touch up. Emily was incredible read more

It was my first doing my lip filler and it was amazing. Shanni was so nice and attentive, her hands were really soft that I could barely feel the pain It was amazing I love the results . I highly recommend it they are great. I also doing my laser hair removal with them and they got really good prices. Fue mi primera ves haciendo mis labios siempre tuve malo autoestima sobre mis labios y Shanni me ayudó a sentirme mejor y bella con mis labios. Se los recomiendo mucho tienes buenos precios y el servicio es perfecto. Definitivamente se volvió un lugar favorito para mi y mis amigas para ponernos bellas. read more

dr LASER - Medical Spas Near Me - West Hollywood, California

I recently saw Simona at Dr. Laser for PRP and micro needling and she was incredible! Right way she made me feel comfortable and she walked me through every step. Simona is truly one of the best injectors I have been too in the LA area and I highly recommend! She is super sweet and knows exactly what is best for your skin! :) The PRP treatment with the micro needling is a great combination - PRP has helped with my under eyes and the micro needling is great for skin discoloration. I'm loving my results so far and I can't wait to go back! read more

Always quick & easy! Love it here, everyone is so sweet & makes you super comfortable. Angel, Brynn & Deanna are super helpful!

Yazmin is extremely accommodating with scheduling and took the time to explain different treatments . It made me feel supported and comfortable given this is my first time getting micro needling done . read more

I just had my laser skin rejuvenation at Dr. Laser's, Syuzanna my nurse was amazing. Suzzane was very helpful too.

I been coming here on and off for 6 years. All the girls specially Jasmin are sweet and knowledgeable answering whatever questions I have. See you soon and thank you guys. read more

Went in for the first time and I had a great experience. I'll definitely be back! Huge thank you to the manager Angelique who took great care of me. read more

Thank you so much Yaz & Suzi! Great customer service. I will be coming back to this location!

My nurse Syuzanna was amazing. Everything went so smoothly and efficiently. I get all my laser packages here. Tiffany at the front desk was very kind and helpful as well! I will definitely be looking into their other services they offer. read more

I have never done laser tattoo removal but I spoke to a women named Yasmin on the phone and she walked to through the whole process and made it so much easier than I thought it was going to be. I did not think that I would have the knowledge or confidence to go through with this process but she definitely made it obtainable, and I am excited to start! read more

I have been wanting to get my tattoo removed for a while and during my online search I came across Dr. Laser. After I inquired Yasmin reached out to me shortly after. I had a few questions and she answered all of them. I was even able to text her a photo of my tattoo and she gave me an idea of how many sessions I would need which was very helpful. I also love that they numb before tattoo removal because not all places do! I booked my appointment with her right away. Yasmin was very helpful and I am so happy I decided to go with Dr. Laser! read more

I checked in with Yaz for my 4th (i think?) laser rejuvenation facial and she was so warm and welcoming. I've been going to the same sweet girl for my last few laser treatments and have been so so happy. Can't wait for my next! My skin is noticeably more glowy and brighter. read more

I feel like everyone gives great personal attention, and is very invested in making sure you have the outcome you want. I noticed a nice difference after the first skin rejuvenation treatment. Also, Daisy and Lucine were wonderful. Lucine especially is an expert! read more

dr LASER in W Hollywood is amazing! The staff is incredibly professional and welcoming. Yaz made my experience so smooth and enjoyable. She was super friendly and helped me book my appointment by giving detailed explanation on every single treatment and how they work. Highly recommend anyone looking for quality skincare and laser treatments! read more

I love this place! I have had Ultherapy, PRP treatments and more. I have been delighted with the results of each procedure. The staff is knowledgeable, with the perfect combination of professionalism and warmth. When scheduling, Jasmine (Yasmine) patiently listens to me ramble about my busy calendar as we attempt to find just the right time and day! I am so grateful for the staff and services at Dr. Laser! read more