I want to say that this was one of the best experiences I've ever had . I came in the door and was greeted right away . With a heartfelt welcoming that was warm and exciting . They knew who my dog was right away . The girl went back got the paperwork and got my dog weighed her said that she'd be right back she was and when I went to check out the price was less than what they quoted me on the phone . I asked if it was a mistake and she said no . Believe me these guys are going to get all the business that I I can possibly tell others to go to them . They were exceptional I was in and out of the place in less than 20 minutes . And the people that were there were coming and going just as quick as I was there the information that I was overhearing one staff member tell a person that was checking out their cat answered all her questions did what she needed to do did it in a timely manner and the customer was super thrilled they answered all her questions and they told her if she had more don't be afraid to call ask the questions talk to another lady that was in the waiting room and she said she had three cats to be spaded she figured somewhere in the area of about 2 to $3,000 she walked out the door under $700 for all three of them and they're shots she said she loves this place she called several times to find out this and that and the other thing and that they were very helpful in answering all their questions prescriptions everything that they needed to have for their cats after the surgery everything out the door was under $700 . She was simply amazed . I've gone to the dentist that's next to them and I have seen them when I have gone to the dentist people are always in and out in and out in and out and now I know why they are getting super great care and being put on their way so that they didn't have to sit there and wait for 10 hours or half the day . They are super at what they do thank you for making it affordable to have a pet , a loved one in your life that isn't breaking the bank to keep it . Continue to do what you're doing you are benefiting those in the community that really need it . I would highly recommend Kelly's office to anyone who needs help with their pet . read more

very caring staff, answered all my questions and the price was exactly what they said it would be. no hidden costs.

Just a quick rant on a recent experience with Dr. Kelly's veterinary surgical unit. Recently I took my dog Fiona into Dr. Kelly's for a routine dental cleaning, because of Fiona's advanced age they required pre-anesthesia blood work be completed. When the lab results came in her lymphocyte count was off the charts at over 25000, 1000-3000 is normal, a count that high is usually indicative of cancer or leukemia. They recommended that I follow up with my regular vet before proceeding with the dental which I did. I got to spend the next five days thinking Fiona was dying waiting to see my regular vet. When I got her in with my regular vet early the next week they recommended repeat blood work and a set of full body x-rays to check for any tumors, I agreed and $650 later her diagnostics were complete. Great news! nothing found on the x-rays and her bloodwork came back completely normal. Yeah!, what a relief. Now I was pissed, because of Dr. Kelly's incompetent lab I'm out $650 for x-rays and repeat lab work and Fiona was unnecessarily subjected to full body x-rays and another needle stick for blood work, not to mention the emotional stress of thinking your losing your furry family member. I contacted Dr. Kelly's to talk about the situation. My feeling was that they should reduce the cost of the dental procedure by the $650 I had to shell out for the unnecessary vet bill, they didn't feel the same unfortunately. They offered to remove the cost of the dental procedure itself $317 and that was their final offer, that's not acceptable! They screw up and they're not even willing to cover the cost of that screw up, let alone the emotional distress, time and fuel costs of a 70 mile round trip to my vet are you kidding? Needless to say Dr. Kelly will not be getting any future business from me and I hope this experience will make you think twice before trusting your fur babies to a business like this. read more

Just a routine rabies shot. We are still dealing with the after effects two days later. Dog has leg pain in hind quarters where he got the shot there. I was told to take him to my vet because they don't have the facilities to treat that at Kelly's. Very concerning to me that I had to get into it with them at Kelly's that they should at least evaluate him. Offered me to bring him in at two just to evaluate only and not treat. So o decided to give it a day and take him to my regular vet. Which o will be doing tomorrow as he is still not weight bearing. He was also panting a lot on and off. I will find out soon what caused all this. Beware if something like this goes badly to be told to take him to your vet even though they gave the shot. I'm pretty disgusted. read more

thank you to the team for helping us out with our kitty Mia we really appreciate it thank you to Olivia, Melanie, brylie and Hillary for such a great experience with getting our kitty spayed read more

We recently rescued a pup who had a broken molar that subsequently developed an infection. We were pretty sure she would need the tooth extracted and have used Dr. Kelly's mobile unit for three other dogs in the past. The online booking was simple, and as soon as I paid the deposit staff reached out to offer an appointment. I was so happy to find they were only booking out a week later. We were able to send picture of her teeth to get a quote prior to the appointment. Our regular vet had given us pre appointment sedation meds as she is highly anxious in the car and new environments, and it was simple to have Dr. Kelly's vets approve/modify those recommendations to ensure her safety. Drop off the day of was simple, and they gave options such as nail trim, full or partial mouth xray, IV fluids etc and didn't pressure me at all to do anything I didn't want. They called and texted me to update once she was under anesthesia and they were able to get a better look at her teeth as well as to give an approximate pickup time. The only reason I didn't give 5 stars is that you don't speak to the vet directly, so when I had questions regarding dosing on one of the meds they recommended afterwards I got conflicting information from the staff member who handles intake and discharge. When I called the next day to clarify if I should be giving 900 mgs or 300mgs, I was given a quick and clear explanation. Thankfully I knew to clarify but could be problematic for someone who doesn't know to ask. Overall our experience was wonderful and our dog's teeth look so clean and her extraction site is healing wonderfully!! We truly have never had a bad experience with Dr. Kelly's. Their staff is great at responding to any questions or concerns you may have and truly seem to care about your pets wellbeing and comfort. read more

There was no facetime with the vet. They cleaned my dog's teeth and removed a small mass for a reasonable amount of money but we never spoke with the vet or even saw a vet. We are new to this area so we didn't have a vet yet so we thought we would try Dr. Kelley's in their new office in Queen Creek but we will not be going back. Also 5 days after her surgery she came down with a light case of kennel cough. Our 3 dogs are in the house except for a short walk in morning. Our 2 other dogs are starting to come down with kennel cough now, 10 days after her surgery. Who knows what the conditions are like behind the doors. If cheap is what you're looking for this is your place, it's just not ours. read more

Sorry to say this experience was very poor. In the past my experiences were good with Dr.Kelly (2 dental cleanings and a neuter back when it was mobile unit only), but the rapid growth may be sabotaging the business. I received a quote for my dogs ( 4 yr and 6 yr). They had a dental cleaning two years prior which all checked out. The estimate included possible extractions (even though they wouldn't know till the dogs were on the table) and just an FYI a base cleaning was quoted at $271. The deposit for each dog was $100. I arrive on the day of the cleanings only to be told that if I want my dogs to be comfortable during the surgery I can pay $91 (each) for IV fluids. I declined as I wasn't told about this ahead of time (and at two dogs, that's another $182), and I started to get a bad feeling about "surprise" charges. Of course I would want to have my dogs comfortable. So that sucked. I am told before I leave, by a quick once over, that the one dog looked good and the other may have some extractions. I signed paperwork, but made a note on it not to make any extractions till they get a hold of me. About a half hour later I am called with information that my one dog needed 13 extractions to the tune of $671 (additional to $100 deposit). This is about 1/4 of my dogs teeth and they were all the front ones. Anyway, I was pretty shocked and not prepared for that. There was a lot of pressure as they said my dog was asleep on the table and they are waiting for my answer. After discussing with my husband, I called them back and said we want to decline the extractions. Then after being passed from nurse to office manager (not unlike a car dealership) I explain I just don't feel comfortable doing that at this time. I am then told that they will send me home with some antibiotics and painkillers and that they will deny my other dogs teeth cleaning. Wow. They said it's not in my dog's best interest since I didn't do what they recommended. I guess having my dog's teeth clean is not in his best interest or their financial interest if I do not do extractions. I come to pick up the dogs and since they only did the one, with the meds it came to a total of $361. I ask that they apply my other dogs $100 deposit (who they declined to treat) to the bill. They tell me that I forfeited that deposit. I said that they did not render services. I brought the dog and he was here for his cleaning and they decided to punish him because I didn't do the extraction on my other dog. I guess I win this argument, as they decide they will apply it to my bill. But note to yourself that probably for ongoing interactions you will have to consent to whatever they recommend or they will not treat your fur baby and deny the refund of deposit. Even when a human goes to a doctor, the patient has the right to decline or postpone or think about it. In the end, I am really happy my fur baby has all her teeth. None of the teeth have fallen out. The ones that they wanted to pull were rated a stage 2 (out of 4). I just looked it up, and it stage 2 and 3 usually require dental cleaning under anethesia (which we did) and stage 4 is extraction. In light of this, I am even more upset by this whole interaction. So I am extra glad I didn't let them pressure me into her teeth removable. If they came back to us with 2-3 teeth needing extraction, we probably would have been fine with it - but 13 teeth threw me off right away. I wouldn't really trust them after this. I will do my best to maintain her dental health, but unfortunately will not be back to Dr.Kellys. As I mentioned, their move from mobile to store fronts must require them to make more money to keep the locations. They have lost that low cost status with all the added expenses. read more

Find a different vet! We had Dr Kelly's remove a lipoma from our dog's side. We dropped him off at 10:00 am and they said he would be done by 2:30 pm. We called at 3:00 pm and they had not even started on him! They said they were "short handed". They made a huge incision (about 10") on his side to remove a 3" diameter mass. You would think that would give them plenty of room to get the whole thing. Lipomas rarely grow back if you remove the whole thing. The lipoma grew back in the same spot within 6 months!!! We have been told by another vet that that can happen if they don't get it all. When we took him back to Dr. Kelley's for a consultation they made excuses and said it was because we didn't pay the $200 extra for pathology on the mass, and had the pathology revealed that they didn't get it all they would have done another surgery!!! They NEVER expressed that to us as a possibility at the time of the original surgery!!! I think they just made that up to cover for a poorly done procedure. When we brought him back for a consultation on the lipoma growing back we asked if they could give us a discount on another surgery since they didn't get it all the first time and it grew back in the exact same place, and they said no. We believe they did a rush job on the original surgery and then made up excuses after the fact to cover for a poorly done lipoma removal. I can"t tolerate a business that won't stand behind their work, or work with us in some way to compensate for a poor outcome from their services. And now our poor dog is going to have to go through another surgery. Choose another vet!!! read more

yea they never pick up the phone. the line is always busy so it's hard to actually contact them