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    Dr. Jen Orthodontics

    3.4 (5 reviews)
    Closed • Closed

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    1 year ago

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    6 years ago

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    5 years ago

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    7 years ago

    If you're running so late that we have to leave the appointment, you could at least say I'm sorry we wasted your time.

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    7 years ago

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    Smiles at Carolina Forest

    Smiles at Carolina Forest

    2.6(21 reviews)
    8.8 mi

    My first time visiting this Dentistry office and my experience was amazing! The staff was so sweet…read moreand Brooke was such a sweetheart. She made sure that I was extremely comfortable and cared for during my appointment. Very clean and friendly environment.

    I am very disappointed with the customer service I received from your office regarding my account…read morebalance. I was charged for a service that I had already paid my portion for, while the remaining balance was not covered because I had lost my job and changed insurance. When I came into the office, I was not asked whether my insurance had changed, so the claim was apparently submitted through my previous insurance. When your office later contacted me about the balance, I explained that I had new insurance and asked that the claim be resubmitted through my current insurance. Instead of assisting me with correcting the issue, I was told that it was entirely my responsibility to notify the office of the insurance change. While I understand that patients have a responsibility to provide updated insurance information, I also expect a dental office to verify insurance information and work with its patients to resolve billing issues when an error occurs. I found the response I received to be dismissive and unhelpful, especially since I was willing to provide my new insurance information so the claim could be processed correctly. Unfortunately, the way this situation was handled has left me with very little confidence in your office's customer service. I have therefore decided to seek dental care elsewhere. I hope your office will reconsider how situations like this are handled in the future, as a little willingness to help resolve an issue would have made a significant difference.

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    Smiles at Carolina Forest
    Smiles at Carolina Forest

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    The Mill Dental Care

    The Mill Dental Care

    2.1(14 reviews)
    13.1 mi

    I contacted the medical center several weeks prior to my appointment to confirm that my insurance…read morewould cover the visit, aside from my required co-payment. I was specifically assured by the staff that they accepted my insurance and that the services would be covered under my policy. On the day of my appointment, the visit went well, and upon checkout, the receptionist again confirmed that everything had been processed correctly and that I was only responsible for my co-payment. Based on these representations, I left the facility with the understanding that my financial responsibility had been fully satisfied. Approximately one month later, I received an unexpected bill in the mail stating that my insurance had not covered the full amount of the services rendered. I immediately contacted the medical center for clarification and was informed that the charges were not fully covered by my insurance after all. Had I been properly informed beforehand that the services would not be covered as represented, I would have had the opportunity to make an informed financial decision regarding the appointment and treatment. Instead, I relied on the information provided by the medical center and proceeded under the reasonable belief that the visit was covered except for my co-payment. As a result of the inaccurate information and representations made by the facility, I am now facing an unexpected financial obligation that I did not knowingly agree to incur.

    The dentist is pretty nice; but the people working up front is very nasty. If you can; go elsewhere…read morein Horry, Georgetown, or Brunswick counties. The people doing the insurance don't know what they're doing. I had to call BC/BS of SC so they could explain things to them.

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    The Mill Dental Care
    The Mill Dental Care
    The Mill Dental Care

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    Dr. Jen Orthodontics - orthodontists - Updated October 2026

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