After reading the rave reviews, I scheduled an appointment with Dr. Sherman. On the day of my visit, I was informed that Dr. Sherman was running behind and was given the option of waiting another 20 minutes or seeing Dr. Raia instead. Since I had already been waiting about 10 minutes, I chose to proceed with Dr. Raia.
I found Dr. Raia to be efficient and professional. She completed the exam quickly, and I was then directed to the front to select glasses. The staff member assisting me (no name provided) asked about my preferences. I mentioned I was interested in unisex frames, but she repeatedly suggested styles that clearly did not fit that description. After a while, she left to help another patient, and I finished the ordering process with another staff member (also unnamed).
I was told my glasses would arrive in approximately 7-10 days and that I would receive a call when they were ready. After leaving, I realized I had not been given a copy of my prescription.
Three weeks later, having heard nothing, I contacted the office to check on the status. After being on hold for several minutes, I was told the glasses had not yet arrived and that they would contact me when they did -- essentially, "we'll call you." Interestingly, about 10 days after that call, I was notified that my glasses were ready, which did make me wonder whether the order had actually been placed on the day of my exam.
When I picked up the glasses, I asked for my prescription. The same staff member who had initially helped with frames -- previously friendly and upbeat -- seemed noticeably less welcoming. She stepped away and returned several minutes later, silently handing me the prescription. I thanked her, wished her a good day, and left feeling certain I would not return.
For what it's worth, I also found the frame selection to be fairly limited.
My spouse was examined by Dr. Raia one week prior to my appointment and he found her to be attentive, helpful and efficient. His glasses arrived within two weeks of his appointment. He, too, had to ask for his prescription. He also expressed disappointment that the staff did not discuss progressive lenses with him and pushed him toward frames that he did not want. He now unhappily owns a pair of bi-focals. read more
