The Devastating Disappointment of the Mother of the Bride…read more
My daughter and her fiancé utilized the wedding planning services for their wedding events at the Winnetu Resort this past weekend. I would like to express my deep disappointment with the experience my daughter had with Doriana. As the mother of the bride, I found the overall experience disheartening and extremely disappointing.
As a first-time bride, I expected my daughter to feel supported, encouraged, and empowered by her wedding planner. Unfortunately, her experience with Doriana was the complete opposite. My daughter ultimately reached a point where she could no longer manage the situation and asked me to step in on her behalf.
We understood that the island would be experiencing a major storm during the wedding weekend. However, we expected Doriana to communicate openly, offer reasonable suggestions, and provide reassurance and positive support during what was already a stressful situation. Instead, my daughter was left feeling as though she was expected to figure out solutions on her own.
Doriana expressed concern about whether my daughter's vendors would be able to make it to the island, yet she did not appear to reach out to those vendors directly to determine whether they still planned to travel despite the storm. Doriana also stated that she had not heard from my daughter's DJ. However, the DJ indicated that he had spoken with Doriana the day before and had confirmed that he was still attending the wedding.
Doriana then suggested that my daughter use a DJ on the island whom my daughter had never met or spoken with. Given the circumstances, this added unnecessary stress to an already challenging situation.
There were also concerns involving other vendors. The hairstylist my daughter hired informed me that Doriana had been rude and disengaged toward her. Another vendor contacted Doriana regarding overnight accommodations, and rather than providing a thorough explanation of how the arrangements could or should be handled, Doriana simply provided the vendor with a phone number for the resort. This lack of communication created additional confusion.
As the mother of the bride, I ultimately felt that I had to take my attention away from supporting my daughter in order to troubleshoot issues that I believed should have been addressed by the wedding planner. At the same time, I was personally dealing with difficulties getting to the island because my own flight was impacted by the storm.
Because of these circumstances, I contacted my aunt, who was attending the wedding, for assistance. She and one of my daughter's friends became heavily involved in managing and coordinating with Doriana so that the wedding events could proceed successfully. With their assistance, along with the support of several resort coordinators, the wedding events ultimately came together nicely.
However, it is important to note that the successful outcome required significant intervention from family members, friends, and other resort coordinators. This was particularly disappointing because we had relied on the wedding planning service to provide guidance, communication, and support throughout the wedding experience.
Based on my observations and communications during the wedding weekend, I was deeply concerned by Doriana's conduct and, at times, felt as though her actions were working against my daughter rather than supporting her. I found myself questioning whether other couples who have worked with her may have experienced similar difficulties.
Ultimately, I am extremely unhappy and disappointed with the services provided by Doriana. What should have been a joyful and memorable experience for my daughter was unnecessarily stressful and disheartening. As a mother, it was particularly difficult to watch my daughter feel unsupported during such an important milestone in her life.