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Dr. Arlene The, MD

1.0 (1 review)

Services - Dr. Arlene The, MD

Eye surgery

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5 years ago

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Hackensack Eye Care Center

Hackensack Eye Care Center

(2 reviews)

Wait time is ridiculous. When I book an early morning appointment I don't believe they should…read morealready be backed up. Had a 9:40 & I wasn't called in until 10:20. WTH! I cannot recommend this office. My time is valuable also

Is it possible to leave no stars? I can't believe I went back to this place after my bad experience…read morelast year, but for convenience sake I just got the appointment for my daughter again. Between these last two visits, the office staff initially told her they don't DO eye exams (huh?!) and that she should leave, after I purposely made the appointment for that reason. She went back in later that day to get her eye exam when they said, oh, you wanted an EYE exam! They didn't know how to bill her for the service, overcharged then reversed the charge, and tried to tell my daughter she needed an extra exam(=more $) for a different type of contact. Dr. Liva stressed how very important it was that she take the prescription medication for floaters, which they didn't even give her when she walked out. He then proceeded to speak inappropriately to my daughter about her personal life. Yikes! How can someone be so bad and still be in business! One initial reason I went to them in the first place is they assured me they're in network for her eye exam. They're not. I couldn't figure out why the waiting room was so crowded with people until I realized there was probably a bomb threat going on down the hall and they needed some place to cop a squat till the all clear. I'd advise them to go back to the third world country that they come from but I've got too much respect for health care workers in third world countries.

The LASIK Vision Institute - Office space

The LASIK Vision Institute

(31 reviews)

Had my Lasik done in June 2021. Biggest mistake of my life. All of the super friendly employees…read morekept carrying on about how great it was going to be not having to wear glasses any more. I was told at my consultation that I would still need reading glass and that I would be able to drive the next day. The next day I couldn't see at all and was in horrible pain. I got a ride to my follow up appointment and was told that older people take longer to heal. I knew something went horribly wrong and I expressed that to Dr Conti but she just got real snotty and brushed me off. I wasn't able to drive for a few weeks and when I tried to tell Dr Conti that I couldn't even see the dashboard of my car and that my eyes were killing me that it felt like there was globs of wet sand in my eyes she told me she had never heard of such a thing. She made it pretty clear that she could careless. My near vision is pretty much gone now and it fluctuates so I have to keep different strength reading glasses with me at all times. My distance is blurry like I'm looking through smoke. My eyes are so dry and burning that the pain gets unbearable. I am no longer able to drive at night because of the starbursts and halos. Dr Conti did nothing but tell me this is what happens to old people and that my issues were from my age, not the lasik. I didn't have these problems before lasik, so I just happened to age the day after got lasik? OH OK! Then I had Dr George, who comes off like the most loving caring person in the world. She had the job of stringing me along for a while and she did a good job of it. I thought she was wonderful. Turns out she is just a really good actress and should win an academy award for her roll of compassionate doctor. She had me try different eye drops, none that helped. When I asked about glasses & punctal plugs she said they wouldn't help me. Finally in November I went to a different eye doctor. The first thing he said after he looked at my chart was that he did not think I was a good candidate for Lasik.  That he would have advised against it. I was told that the reason my vision is blurry all the time is because I was under-corrected and he gave me glasses. My distance isn't blurry for the first time in months. I had Punctal Plugs put in and my eyes no longer feel like they are on fire and I'm not in pain 24 / 7. Instead of getting any help from anyone in the The LASIK Vision Institute in Rochelle Park NJ they just allowed me to suffer so that they wouldn't have to admit there was a problem and that something went very wrong. Dr Conti and Dr George are just heartless and cruel. How any doctor could allow a patient to suffer they way they did is beyond me. My vision is destroyed and the quality of my life will never be the same. If I could have given 0 stars I would.

Friendly and personable care , I had laisik completed in both eyes and the process from…read moreconsultation through healing and post op were seamless I appreciate the transparency and quality service!

Dr. Arlene The, MD - opthamalogists - Updated May 2026

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