Bad, bad experience-still ongoing.
We had DP redo a porch, stairs and patio in October 2024. We were asked to pay 1/3 down. Their quote was $6900. We were going to have only half of the porch ,which had collapsed, done. We decided to have the whole porch done to make the whole slab look the same so the final invoice was $7400+/-. They demolished our old porch, steps and patio and the mess started. Broken concrete all over with no time spent picking it up. They formed and poured everything at one time. We had concrete on our siding, in the adjacent planting beds and trampled plants. After they were done I picked up a wheelbarrow full of concrete left in the lawn and planting beds. The result was a weird finish where the steps were a different finish than the porch and most of the patio. The patio panels near the stairs had been re-broomed because they had to step on them to remove forms from the stairs so they were different than the rest of the patio. We asked them to come and discuss the issues but were told "things would look better in the spring". One of their "experienced" men came to "touch up" the stairs as we were told they would do since an area below the porch slab was the original foundation of the house and would be "treated" to look more like the new concrete. The "touch up" was not done as described. After two emails during the winter prodding them to respond, my wife called and asked for a meeting to discuss our issues. Fortunately we had not made any payments beyond the original $2300. They, at first did not see any problem with their work and made a comment to the effect that working with concrete can be difficult when pouring stairs since that material needs to be more dry than the flat slabs (we had another concrete company take a look and they said they would always pour stairs first, let them set up and then do the slabs). They finally proposed removing the stairs and the odd-looking panels in the patio at no further cost to us, then left. A few days later they called and told us they were not confident they could do the repair to our satisfaction. We have a quote to repair the stairs and panels but will still have to clean up their mess on our driveway,landscape beds and lawn and still have a porch slab looking weird. We are pursuing a claim to get our $2300 back so we can basically start over. My suggestion is only hire DP if their concrete work will be underground. We are VERY DISAPPOINTED! read more
