If I could give less than 1 star I would. 3 years ago they installed an electric furnace and heat pump, we have had nothing but problems with this furnace. We have had multiple technicians over the years and they all have a different solution to fix the problems as of yet no one has solved the issue. The furnace caused a flood a year ago due to water not draining we had to have service master come in and removed my new floors that we just put in take out a wall to dry out the area. All of this took months before it was finished. We have had 3 floods in 3 years. Oh and the heat pump constantly is covered in thick ice and I was told I have to go out and pour hot water over it when this happen. One day I called because the heat pump was very loud and covered in ice, they sent out someone and he took a pick and started chipping at the ice. UNBELIEVABLE The last flood was a couple of weeks ago and the owner Rob keeps saying a technician will coming to fix it once again and they never call to let us know when. Very very dissatisfied and disappointed, zero customer service. They either don't know what to do or just can't be bothered. We have been very patient for 3 years but enough is enough. Next call will be to Better Bussiness Bureau read more