Our granddaughter got her "first" car from Logan Motors and the experience was excellent. We went…read morewith her to see a Subaru Impreza and the car was impeccable. One of the owners, Chris, explained everything about the car and answered all of our questions. Our granddaughter has been driving the Subaru for almost 2 weeks now and loves it. If you're looking for a quality used car, check out Logan Motors!

John and his son, Bobby, were superb to deal with. They are great listeners, forthcoming with…read moreinformation, anticipated my needs and even went above and beyond during the certification. Plus I live near Newmarket, and John brought the car up to Richmond Hill for me to inspect. It was immaculately detailed and as advertised. Then they delivered my purchase to the car rental place for me. This 2010 Honda Sport is my tenth vehicle, to replace a write-off, so I have lots of experience car buying. As a retired business person, I recognize excellence when I see it, appreciate it, and I must give Logan Motors a Gold Star. Thank you, gentlemen. I love my classy car and I am grateful for your caring attention.

Sent my car in for 40,000km service On pickup the car gave…read moreus issues They fixed it all right up and lent us a replacement for 2 days I was very happy

Service centre is very disappointing. Eric who sold me the car was excellent but now twice been…read morelied to by the person at the service checkin-in window. I needed an oil change and then asked to sign off on a service package and told they don't do just an oil change. When I booked my appointment I asked explicitly if I was required to do a service package or do just an oil change. Told yes, can book an oil change then the crafty gentleman who checked me in automatically booked a full package. You need to really review the order form before you sing... very misleading. When I corrected the gentleman he said they don't do that and I had to argue the point. Really bad business practice, to lie to customers. As soon as my warranty expires I will no longer come here.

Not impressed with my vehicles Delivery AT ALL. We were In fact terribly disappointed!…read more Vehicle Was in terrible shape and had New damage!! In the interior! Items to be done before delivery, were half assed! And many left undone! They delivered a DIRTY CAR! Stains on leather even seat belts! Dirt and crumbs on back seat ! Salt stains on rugs etc- even smelled badAnd Oddly wrong Tires and rims! Rims poorly touched up from damage, cheaply painted over instead o shaving down the damage and painting as discussed, tires and rims are fakes (Not original. )Codes don't match ! (we only seen the vehicle with its winters on, had summers at delivery) tints were removed then I requested to replace them! They almost charged me for it too! Had I not sent images pricing the vehicle originally came with tints all around! (They had a week to do it, I was in contact with my sales person and business manager, reminding them to make sure; of, this and that, would be done, they confirmed it would be on multiple occasions! And constantly reassured me.... HOWEVER we're still working in resolving the issues! :( ***** As a comparison, My husband bought a BMW from Newmarket! Was delivered in immaculate condition! Compared to mine. Although I love my car, because of its make, model and features, I feel Heartbroken and feel underwhelmed of how they treated us, my vehicle and the transaction at the end. Also were shocked That they felt their below average standards are acceptable for such expensive and high end vehicles. Especially since we were very clear about what we expect and require to get done in advance! What a shame. Hopefully they will somehow resolve these issues however as of now, it seems I need to drop off my car to them at least 2 more times, and take it to my own detailing shop, which I will lose access to my vehicle for days and days in total, if not weeks. ‍ unnecessary And expensive run around. Will update when things change.

My 2022 car required new rear brake pads , they ended up…read morecharging me $3,400 dollars and quoted me over $9k to have tyres and brake pads do all four wheels, got a quote of $3k from Penisula automotive in Burlington (great guys). This BMW dealership are criminals , when asked why the quote was 3 times higher they simply said labour costs. They also failed to resolve an issue after 3 separate occasions. Avoid them at all costs. Incompetent and dishonest.

Worst experience I've ever had at any VW. After buying 5 vehicles from this dealer and several…read moremore from others I would have expected a higher standard. I brought my new 2021 R line Atlas in for a repair and asked for a quote to fix my windshield chip. Both speedy glass and the guy at Canadian tire said a repair was possible, however my VW protection package covered up to 500$ so why not go to the dealer. After they inspected the chip they somehow created a 2 ft Crack 10-15" away with no connection to the 1.5 month old chip. The service manager said he has video footage it happened on their watch, but they say the windshield needed to be replaced and couldnt be repaired... (after creating the crack why wouldn't you you say that?!) I called VW customer care Canada and they told me they advised the service manager to replace the windshield, he still refused. And VW customer care said they can't force their hand. The service manager bullied my wife into using our entire $500 VW protection plus warranty and claiming under our insurance, (Is this Fraud?!? They broke it!) Then paying their exuberant rates above and beyond what both those wouldn't cover. Almost 300$. While this happened I came by to grab my 2 car seats where I was greated by no one. My Atlas with 2 $700 car seats and a $2600 stroller (silver wave) was left unlocked and I grabbed them and left with no confrontation. Worst of all the service manager had the gull to say me driving with my 1 and 3 year old with the windshield, they destroyed, was as safe as driving as with the nickle sized chip. I wish I could hold this appauling service manager to a higher standard. He was offended I called his department out and expected him to stand behind his team. What a joke.

I bought a used 2018 Golf GTI three months ago from this dealership. The guy told me I didn't need…read morea front license plate, right away I was pulled over and told by a police officer that I did need it. Then I had a problem with the car two months later, it started shutting down when I was driving. I just paid $2000 to have it fixed and when I asked to speak to the manager, he refused to speak with me. In the paperwork they say I need to monitor to be sure the car is fixed properly, so it seems like they're not confident it's working correctly. I no longer feel safe driving this car and would not buy another Volkswagen.

I have purchased 3 vehicles from these guys (Mini,Volvo and Land Rover). I have been extremely…read morehappy with all vehicles putting over 200k on each one of them. You walk in here pick from their high quality inventory, get a decent trade in price for your 'old' vehicle and drive out shortly with your new car. Joseph is a well caring individual who will go above and beyond to ensure that you are happy with your purchase, even 30 days after you bought the car. These guys have been here for over 30 years and will continue to get my business. Update: my friend just went to get his new car the (beautiful Subaru Forester) I believe he has found his new dealer...

Beware. Promises…read moreand statements made during the purchasing process will not be kept. Also they "safety certified" the car with burnt out light bulbs. Once the car is handed over they will hang up on you if you phone them afterwards. Sketchy.

I can write a very long story, but I will cut it short. My check engine light went on. The car was…read morerunning smoothly, I still took the car to my neighborhood mechanic that until then I trusted 100%. He called me in and told me that the engine needed to be rebuilt for a couple of thousands dollars. I was shocked. I called him a week later " Isabelle don't put any more money in your car, your engine is cracked" I was so depressed I stayed in bed for 2 weeks reading books. Then I called Salim. CAA towed the car to Salim's. The engine was perfect. The problem was the oil tank and the fan of the rad. It did take longer to fix that was initially promised. Salim made 100% sure that the car was in PERFECT RIDING CONDITION before releasing it. No stone was left unturned. It did take 3.5 days. Parts had to be ordered, some delivered parts were the wrong parts, that does take time. The car is running better than it ever did. Salim kept me in the loop as the work was done. I HIGHLY recommend Salim's Auto Repair. He is worth taking a detour to get your car fix by him. He also shows us each part that was broken and replaced.

If you have a German car, this is the only place you should be going in Toronto. I have bought two…read morecars from a wonderful gentleman named Sanju. and Amin and his crew work very hard to make sure the vehicles are in the best working condition possible. No hidden fees. Honesty is number one. If you're looking for a cheap used car, this is the only place you should be buying one from and if you have a German car, this is the only place you should be going to get it repaired.

I've been taking my car to Cam's for the past couple of years now. At first, I just went to get an…read moreoil change, but have kept going back since they've always been so nice and trustworthy. There was a couple of times I brought my car in thinking it had an issue, and he explained to me that there was no problem, and I wasn't charged anything for the inspection. I trust them 100% with any work they suggest, that they're being honest and fixing the issue. I highly recommend!

Had $1200 in labour done on my car and I provided the parts. (Personal Recommendation even) Get the…read morecar back, the steering is completely off and dragging to one side. So I call them and the owner lists everything under the sun that makes it a me issue and not a us issue. Never once mentioned maybe the alignment needed to be tweaked or fixed. No refund and car wasnt looked at. He suggest I take my car to ANOTHER alignment shop to PROVE its off in order to get the refund for the faulty alignment. Greed. No accountability. Very Trash. And then once I leave a honest review of my experience, im being spammed with cease and desist notices. Stay away. Save yourself the trouble

I've been servicing my Lexus at Downtown Toyota for some time. Although their prices are on the…read morehigher side, I continued going there because I wanted qualified technicians working on my vehicle and had generally been satisfied. Yesterday, I brought my car in for service and my total bill was $520. As soon as I got into the car after pickup, I noticed the tire pressure warning light was on. I didn't think much of it at first since this occasionally happens and I have a small inflator at home. However, when I got home -- which is literally one minute from the dealership -- and parked in my garage, I heard air rapidly leaking from a tire. I checked and found that one of the tires was completely flat. Given how close I live, this clearly happened immediately after leaving their service department. I tried calling right away but couldn't get through. The next day, after calling several times, I finally reached my service advisor, Lora, who asked me to bring the vehicle back. Instead of a constructive discussion, I was directed to an aggressive staff member who insisted there was "no way" this could have happened at their dealership, without showing any willingness to properly assess the situation. The cost to patch a tire is minimal -- something that could have been resolved easily and professionally. I've already spent over $2,000 at this dealership, and as someone who lives nearby, my lifetime value would easily exceed $10,000. Losing a loyal customer over such a small issue -- and handling it with defensiveness rather than customer care -- is disappointing. Unfortunately, this experience has cost them my future business.

I brought my car to Downtown Toyota on November 5, 2024, at 4:00 PM for a wheel alignment and…read morehanded it over to Tony. The next day, around 8:00 AM, Tony called to inform me that the alignment was completed. I went back, paid $192.10, and picked up my vehicle. However, during my drive, I noticed that my steering wheel was still off-center by about 10 degrees to the right. Upon visually checking the wheels, I realized that the alignment had not been done at all. I reached out via email to Javid, the service manager, to inform him of the issue, but no one has responded. This isn't my first problem with Downtown Toyota, but it's definitely the most frustrating one. It makes me question whether they're actually performing maintenance services or just charging me without doing the work. I'd like to briefly describe two other issues I faced with this dealership. When purchasing my car, I bought a tire and rim warranty, which was supposed to cover any damage for repairs or replacement as necessary. My rims had scratches, so I requested repair, but Tony informed me that rim repair was not included in my warranty, and I was sent away. After several follow-ups and multiple emails, they finally ordered a new rim and called me back. Additionally, I bought my car new, but ever since day one, there has been a persistent mark on the rear right window whenever it's opened or closed. This is clearly a manufacturing defect, but Tony asked me to pay $160 to fix it. These issues are just a few among many I have encountered at Downtown Toyota, both during the car purchase process and with the service department. In my experience, Downtown Toyota only cares until the contract is signed and the payment is collected; afterward, it's nothing but stress. I strongly advise against doing business here. For the first time in my life, I'm choosing to have my car serviced outside an authorized dealership because I no longer trust them.

i took my car to the dealership and they tried to push all sorts of repairs on me. i took it to s&s…read moreand they did what was needed. imho, finding an honest mechanic isn't the easiest thing, but to me it's the most important thing. s&s is friendly and professional. one thing to note: they can be busy. phone ahead for an appointment. i'll be going back. i'll update this review in the future.

I would like to start this review with the principal fact that I had the work on my vehicle done in…read moreMay, and today is Sept 7. The work was done well and I had no complaints with the service end of the business. Today I had a security issue on my vehicle that required my attention on the built In cameras In my vehicle. I discovered downloads of multiple videos of the garage staff using the vehicle for errands through the core of the city downtown and away from the garage. Inappropriate unacceptable and will not return nor word of mouth this business.