I cannot say enough positive things about Aliya and Downtown Dogs, so, apologies, but this is going to be a long review. Read it anyway! We called at 8am on a Sunday, at our wits end with a brand new puppy who was determined to prove he could cry for 9 hours straight overnight, EVERY night. They told us to come on in (must have heard the desperation in our voices). We told them our only goal for the 2 week boarding program was to get him to stop crying at night. He was barely 2 months old, so our expectations were low. Instead, we found that Aliya (who took him home with her every single night) truly went above and beyond just night training.
First of all, they "charge based on results, not days". So, although it is a "2 week" program, our dog actually stayed for 3 full weeks because he was still crying for a large portion of each night by day 15. No extra cost. I am still amazed thinking about Aliya's endless patience in listening to someone else's dog cry all night.
Second, she didn't just get him crate trained and stop there, she worked with him on all the basic skills so that when he came home he was already doing quite well with heeling, sit, climb, and come.
Third, she sent us regular progress updates with videos, photos, etc. and even let us stop by twice to see him. These updates were just nice in dealing with the emotional part of dropping your pup off at bootcamp. It's nice to see live footage and get a feel for what he's up to, and know he's taken care of.
Fourth, pricing. They are very upfront about the cost. I spoke with Ari on the phone and he didn't try to avoid talking numbers before we came in, he just gave it to me straight and said happy to talk about why it's priced that way. That being said, it's an incredible deal for the value so I didn't need any further explanation.
Finally, and probably best of all, this is not a one-time program where they charge you for services and send you on your way. They remain very invested in you and your dog. Not only did Aliya send us home with a detailed daily schedule and guidelines, she checked in with us regularly in the days that followed, fielding emails at all hours as we adjusted. She truly was a source of sanity for us, talking us through issues like his lack of appetite, diarrhea, crying, etc. Aliya takes the opportunity to be helpful at every possible turn - for example, when we came in a month later for a (free!) group puppy class, we mentioned off hand that we were nervous about trimming his nails and she just did it right there for us. We had had dogs before, but never a puppy, and she taught us so many things that are honestly quite hard to figure out on your own.
We still have 1 private class left as part of our package and we will absolutely continue training after that. Even after our 1st class we saw what a difference it made in our dog - he is happy and engaged in training and really enjoys the mental exercise of learning new tricks. And we all have a much better understanding of how to keep a happy dynamic between dog and family. Sending him to Downtown Dogs was probably the best decision we will ever make as owners. Thank you Aliya & Ari! read more