Just like Harry said to Lloyd: "You totally redeemed yourself!" We visited Downtown Chocolates in Brevard back in 2023. The chocolates were fantastic--we especially loved the White Squirrel Chocolate Pops. However, the service felt cold and unwelcoming; the woman working there seemed like she'd rather be anywhere else. That said, we decided to give it another try, hoping for a better experience--and it absolutely delivered. The young lady behind the counter today was warm, friendly, and made us feel right at home! We're thrilled they have her leading the front of the shop, and we'll definitely be back. read more

Downtown Chocolates - Redemption!!! - Chocolatiers & Shops Near Me - Brevard, North Carolina

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Always on the quest for delicious chocolate. Easy to find - across the alley from a bustling restaurant Store temp is climate controlled to ensure chocolate is at optimum temperature Sooo many to choose from too. Opted for dark chocolate sea salt caramel and a toffee bar. Was somehow able to wait till we returned to my brother's house and ate them after dinner! Highly recommend! read more

Downtown Chocolates - Dark chocolate sea salt caramel - Chocolatiers & Shops Near Me - Brevard, North Carolina

We were disappointed on our visit here, but sympathetic to the owners, too. This little shop is off Main Street and not always easy to find, across an alley from Square Root restaurant. But there is construction work underway between the two establishments, and it is difficult to get into either. That's a shame, and it is affecting their business. The woman behind the counter at Downtown Chocolates said she had no idea when the construction would be completed. We found the selection of chocolates on this afternoon to be small, and more disappointing, the woman at the counter seemed disinterested in us and was close to being downright rude. We made a small purchase and got out. They need some changes here. read more

We stopped in for a sweet treat after lunch. The shop is small, but they have fabulous chocolates. We had the dark chocolate covered graham cracker. Lots of chocolate on it. Really good flavor. Good consistency. The staff was super friendly and even posed for a picture for me for Yelp. read more

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Wish I could leave negative stars. We walked into the chocolate store and my grand baby went up to the lady working there and asked for a sample. The lady laughed at her. She said "Are you kidding" then continued laughing. My grand baby looked up at her confused and she said "Of course not if you want free samples go to Costco." She then proceeded to say "are you kidding me" looking at other customers trying to rope them in. I was so angry I was shaking. We left and my grand baby started crying. I understand that not every store gives samples and I understand. But the way she went about it was unprofessional and rude. Please treat your costumers like actual humans! Thanks! Xoxo, Pam read more

Located in an alley across from The Square Root restaurant, this chocolate shop is a hidden gem in downtown Brevard. They had lots of delicious treats on display to choose from, including decorative treats with Brevard and White Squirrel theming. I really enjoyed the chocolate truffles. My favorites were the Black Russian, White Russian, and Irish Coffee. The rest of the family enjoyed the chocolate covered snacks, like the chocolate covered Oreo cookies and chocolate covered pretzels. This is a great place to grab a treat or a gift. The service is excellent as well. read more

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Great little spot and thank goodness they were open on Mondays as most restaurants are closed. The mint chocolate chip ice cream was delicious and the portion was very gracious for just a single scoop, the store smelled like fresh chocolate and there was a variety to choose from. Very friendly and attentive staff and very clean store. read more

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The service lately has been very poor. The lady who waits on you had no personality and is rude to the clients . read more

The chocolates are very good. However, I can't remember the last time I came across someone working in retail with a less pleasant personality. The lady behind the counter seemed annoyed that anyone bothered her by coming in to make a purchase. read more

This has been my favorite chocolate shop for over 20 years, but the last year has left me disappointed. The shop is often closed when their posted hours say they are open, if you call to confirm with staff they give incorrect information (4 separate times we have had employees confirm they will be open and what hours only to arrive and find it closed with no explanation), and the lady behind the counter could not be less inviting. We often buy in bulk as we don't live in town but she made us feel like such an inconvenience that we decided to buy the bare minimum so as not to disappoint the kids. I sincerely hope some changes are made soon so this store can go back to the standard it previously set. read more

The chocolate from here is amazing the problem is actually getting it. This is my wife's favorite chocolate shop and we stop by every time we come to town but several times we have come they have been closed when it says it is open online. We have even called to ask what time they would be open the next day and when we went they were closed. We love this shop just wish the hours were consistent. read more

Trying to leave a negative star... Came in with my kids, the lady working behind the counter was immediately super rude as we looked around. Sooo we left. Some serious customer service training needed! read more

We found this little gem while walking around looking at shops. We almost missed it! We could not decide so we got an array of samples!!! The coconut clusters, the chocolate covered marshmallows, pecan clusters and then truffles.... whew worth trying!!! read more

Downtown Chocolates - a variety of chocolates and candy - Chocolatiers & Shops Near Me - Brevard, North Carolina

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Very quaint chocolate shop down the street from Square Root. They have a nice selection of filled chocolates, both in milk and dark chocolate and even a few in white chocolate. Our favorite of these was the "Dark + Stormy." We also tried the Lavender and a Chambourd filled dark chocolate as well. All were quite good! We enjoyed some of their dark chocolate bark, in particular the one that featured some red pepper flakes. It is always amazing to see how mixing different flavors, such as dark chocolate and red pepper flakes, can create such a unique flavor profile. read more

We love Downtown Chocolates! It's a must-go-to for my husband and I whenever we come to Brevard to visit his family. Cute little shop, not too fancy or overcrowded. Reasonable prices, we'd say! And a huge selection! My favorites are the caramel chocolates and the chocolate covered oreos. My husband likes to get the chocolate covered pretzels, and a milk chocolate turtle! Yummy. Another thing we love about Downtown Chocolates is that almost everything comes in milk chocolate, dark chocolate, or and white chocolate - so you get to choose and try new things! And, the employee are kind and helpful. And - patient - as I'm always struggling to decide which chocolate coating to go for! All in all, we are fans of this place! Definitely a good stop after dinner or lunch and you can eat them during your stay in Brevard. read more

Downtown Chocolates - Chocolatiers & Shops Near Me - Brevard, North Carolina

The chocolate is the best I've ever had. I live their Mexican chocolate bites the best but it is all wonderful.

Always a fantastic experience whenever we come here. We spend a week near Brevard each summer and this is always a must stop spot. Their chocolate goods have a fantastic variety and are always fresh. Honestly, we've never had anything bad here over the years so I can't recommend anything specific other than anything in the glass cases (aka anything)! read more

Downtown Chocolates - a variety of chocolates in a display case - Chocolatiers & Shops Near Me - Brevard, North Carolina

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Best candy store in Brevard. Their chocolate is fantastic. And they don't just make chocolate. They know all about their chocolates. Very informative! They even sell some white chocolate squirrel suckers. They're so cute! We stop by here every time we come to Brevard. Love this store! It's right across the alley from Square Root. Make sure you stop by. Lots of good chocolate gifts too for the holidays. read more

Cute store! I got a handful of truffles: Mexican hot chocolate, lavender, salted caramel, pumpkin and the dark chocolate smores! Can't wait to try them. read more

A little lack luster being in front of square root which is great place for dinner . Maybe everyone else in town is also very nice and talkative vs the employees here . We did have the crunch bark that was good but ice cream was ok . Could fill the inside better . read more

Downtown Chocolates - I got the strawberry cone but wasn't enough for the best part ... - Chocolatiers & Shops Near Me - Brevard, North Carolina

Large selection of handmade chocolates. Elegant ones and fun ones. Was in the mood for chocolate bark and they make several varieties. We had the chili dark chocolate bark. Really good! Also, dark chocolate turtle was enjoyable as well. Also offers brewed coffee for $1 cup and ice cream. Owner was friendly. There is a parking spot designated for this establishment right in front. 15 minute max. read more

We have to stop in every time we are in Brevard. Might I recommend a caramel pretzel party? YUM! read more

Downtown Chocolates - Caramel pretzel party - Chocolatiers & Shops Near Me - Brevard, North Carolina

Absolutely amazing tasting chocolate! Each piece of bark, truffles, or carmel apples are beautifully decorated purposely for each season!! I experienced wonderful service. A red-headed gal, who I believe runs the place, was very kind & helpful. Would recommend this shop to everyone for quality chocolate within a friendly environment. read more

In a world dominated by fudge- the opportunity to eat gourmet chocolate made on site by chocolatier who's been making it for 50+ years was incredible. The banana pudding chocolate and the root beer float chocolate was awesome. read more

What a great place! Glad we were having brunch at Square Root just across the alleyway and stopped in. I got a ten piece box of truffles for us and a couple of treats for my grandson and daughter in law. I loved the Mexican Hot Chocolate and hubby was a fan of the coconut. They were all yummy!! The truffles are just the right size, a delightful, rich, smooth, silky bite. Don't miss this place when you visit Brevard!! read more

Downtown Chocolates - Halloween Spider and Truffles!! - Chocolatiers & Shops Near Me - Brevard, North Carolina

Their chocolates are fantastic - the salted caramels are my favorite! The chocolate bark makes a lovely gift. But, as stated in other reviews, the workers, including the owner, are not very friendly at all or happy to serve you! Surprising since they are working around chocolate all day - and who wouldn't be happy in a chocolate store?! I found it rather offensive, but I don't take it personally - they can be as grumpy as they like - I just want some good chocolate! read more

Will never step foot in this establishment again. Owner was extremely rude and lacks basic customer service skills.

We discovered this wonderful little chocolate shop while waiting for a table at the Square Root (which I also recommend). Great prices for high quality chocolates! We are a huge fan of the Irish Coffee and Blueberry Cheesecake chocolates! The staff is super friendly and willing to talk about their creations. read more

Seriously....who wouldn't give this place 5 stars!?!?!?! I'm such an addict of chocolate and this place fulfilled my needs!!!!! I couldn't resist getting as many varieties but I did have to keep an eye I my wallet. Lol. So in the end I have to mention two things. My boy loves the white chocolate white squirrel. It is the town mascot I guess but the chocolate is on a stick and my boy devoured it. It was yummy. I can't review all the chocolates so I'll just recommend the coconut chocolate bite. It was amazing. It tasted so fresh! The service was nice. I felt like I was genuinely appreciated. I had been there a couple of times before and they remembered me. That is always nice. Go check it out! read more

Sooooo good! I wish I had taken a picture of my gorgeous camera worthy chocolate, but my taste buds were impatient and my hands were full. I had a coffee, a chocolate covered pretzel and a spicy Mexican chocolate. I loved it all. The spicy Mexican was the standout. Delicious, with just the right hint of spice. They had a lavender chocolate and a salted caramel that are calling me to return. Soon..... read more

Cute little chocolate shop in an alley off of main st in downtown brevard, across from the excellent square root. I was staying at the inn at brevard, which is walking distance from all things downtown, and wandered in from Main Street to enjoy some impulse chocolate. Now, what is better than impulse chocolate? I got an 8 piece box of truffles as well as a piece of dark chocolate bark to nibble on as I walked down the street. The person behind the counter was really helpful with recommendations to aid my decision anxiety and I ended up with a very tasty assortment that I've enjoyed for the last few days. Great place to stop for a brevard souvenir, or on a spontaneous personal chocolate craving! read more

Downtown Chocolates - So many choices! - Chocolatiers & Shops Near Me - Brevard, North Carolina

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Two years ago I gave Downtown Chocolates a tepid review. I tried it again today and had a much better experience. The variety of chocolates is good although not the quantity--they were out of milk chocolate caramels. Because of that, and the pricing structure, I'm giving just 4 stars this year. read more

Picked up a bit of spicy chocolate bark and toffee while wandering around town. Fun to select from all of the choices and smells delicious inside. Coffee is $1 and self serve - which is perfect if you need a quick warm up. Drink fridge with sodas etc available too. read more

We love the chocolates here. There is a very good selection and the variety is always interesting. The quality is much better than any of the shops in the Asheville/Brevard area and the price is better too. We always have to buy extra to take home and also give as gifts. We find the owners delightful. They have always been friendly, willing to answer any questions and happy to help. We have been coming here for many years and look forward to our yearly Brevard visit so we can stock up on the yummy chocolates!! read more

Loved this little shop. The owner & chcolatier (is that the name for them?) was so nice. His enthusiasm about what he does - making yummy chocolates - was definitely evident. It was a fun little adventure. Just a word, this place is a few steps off of Main Street, down sort of an ally / back street. They are across the street from Square Root (a good little restaurant with wonderful architecture and ubber nice staff.) read more

Love this place. The owners are soooo friendly and helpful. And the chocolates are to die for! Definitely try the spicy Mexican chocolate.

Visited yesterday ... not the first time ... personally I prefer the chocolates here over the "popular" Asheville chocolate shops .... BUT .... I hesitate visiting because I have yet to meet a friendly staff member. The young staff seem to feed their displeasure of serving from the senior staff there. I hesitated writing a review from a single experience but after multiple occasions .... but they have the best chocolate! If you can put up with unfriendly staff who seem uninterested in getting you excited about being there you need to go for the chocolate. read more

This place has wonderful chocolates. I was in there last week and a lady by the name of Trina who had red hair helped me. I think she may be the manager, but she was so willing to answer all my questions about all the different chocolates and desserts. Inside is very cute & I loved all the decorations. Can't wait to come in and pick up some Carmel apples for the fall!! read more

Helpful staff, delicious ice cream and shakes and high quality chocolate! They were happy to have us order by phone as well ...

Usually great chocolate, but this trip was a serious letdown. We looked up their closing time & declined dessert at the restaurant in order to have lovely chocolate at Downtown Chocolates. We were dedicated & walked two blocks in the rain, BUT were turned away at 10minutes before closing time. Instead of serving our group of 12! ravenous dessert bingers (seriously! we once ordered a 2nd round of desserts we loved!), they yelled through the closed door that they had not had a customer since 7 o'clock. So...instead of selling enough chocolate to cover their last 2 hours, we were turned away w/ our cravings unsatisfied & a bitter taste in our mouths. What kind of business decision was that?!? read more