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    Downing Heating

    5.0 (1 review)
    Open 7:30 am - 4:30 pm

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    1 month ago

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    Raven Heating & Air

    Raven Heating & Air

    4.8
    (26 reviews)

    Dave was so incredibly responsive to my 89 year old mom when her furnace broke. I highly recommend…read moreRaven and have referred others who were also very satisfied. Raven

    I called Dave on a Friday around 2pm to discuss ducting replacement in my crawlspace. I had flex…read moreducting installed there by another Novato HVAC contractor during a furnace/central AC installation. I wasn't happy with the other contractor given they knew I have a shared crawlspace and keeping rodents out of it is a losing battle. Regardless, the contractor recommended flex duct for better insulation and noise control. The contractor said I didn't really need to worry about rodents because they probably couldn't jump and reach the ducting. So, that contractor removed my perfectly good metal ducts (rodent-proof) and installed flex ducts. My mistake, it was a few thousand dollar lesson learned. Rodents ended up chewing several holes through and into the flex ducts (repeatedly), camping out inside my ducts. Yuck. That's why I called Raven... So, Dave was at my place about an hour after I called him that Friday. He had a quote to me for insulated metal ducts about an hour later. The price was very fair for the job and I knew Dave came recommended by another contractor whom I trust. Given that, I agreed to the price and work. Dave's work crew was at my place the following Monday to install the ducting. Dave's four man work crew: Jacques, Isaac, Josh and Lucas is awesome. They arrived early, performed their work well and professionally. They were genuinely nice folks and communicative during my ducting installation. Given my experience I will definitely be using and recommending Raven's services in the future. Thanks Dave, Jacques, Isaac and Josh!

    Bellows

    Bellows

    4.6
    (250 reviews)

    Installation just finished on a four-unit Quilt mini-split system. Very new product and I'm excited…read moreabout the aesthetics, usability and efficiency. My experience with Bellows has been an interesting one. TLDR; highly recommended and check out the Quilt system! - - - I had originally scheduled an estimator to come out an give a price on replacing a whole house gas furnace with a heat pump system but was also considering a multi-head mini-split system. The technician who came out was knowledgable and introduced me to the Quilt system. He was not pushy at all, simply said that it was a new system that showed a lot of promise. After reading a bit more about it, I was sold! The promise of efficiency was intriguing and the usability and aesthetics sealed the deal. It took about a month to really get things going, but once they started, the installation team was great! Very professional, efficient and tidy. On the third day of installation, I had inquired about the condenser unit location. It was placed in a prominent and highly visible location at the front of the house and I thought there was a good alternate location - moving it back about 5' and rotating it 90 degrees. I definitely missed the window of time when this should have been asked, and to move it would require some additional work. The initial response was not empathetic or customer satisfaction- minded, the quote for the change order was prohibitively high and I ended the phone call feeling very frustrated. Within minutes, one of the owners, was on the phone. Chelsea put on a MASTERCLASS in conflict resolution. She made a personal connection, approached the situation with humility and grace, quickly establishing empathy in both directions. Chelsea found a delicate balance between defending her business and wanting to help find a solution by sharing more detailed information about the systems and installation process, and asking questions about why I wanted to change the location. Like most customer-service facing professionals, she articulated that she wanted me to be happy with the product and service and that the company would make it right. But unlike the majority of those people, it did not come across as condescending - she was genuine, willing to explore options, and ultimately took the time to gather more information and see what options were actually available. The installation manager, Del, came out the next morning, worked with the installers to find an efficient solution to move the unit, and the system was completed within the original schedule. The two-man installation team ended up working a little later, and even on a Friday afternoon before a long weekend, showed professionalism and patience in testing the system, cleaning up, and making sure all of my questions were answered before calling the job complete. Ultimately, I am very satisfied with my Bellow's experience and would recommend. I am very impressed with Chelsea and her handling of the situation. The company, her partners and anyone working for her should be grateful for the leadership she provides. Thank you Chelsea, Del, Joed and Julian!

    Sorry to say, four years later I contacted Bellows to troubleshoot an operating issue with that…read morehigh-end QuietCool Stealth Pro X whole house fan they installed. The problem was with a simple wall-mounted control switch/timer. Two days later I received an emailed estimate from Bellows for $487 (!!!) to replace that switch...a switch which the manufacturer, QuietCool, sells on Amazon for only $28.99. Needless to say, I purchased the switch on Amazon and saved myself almost $500.

    Downing Heating - hvac - Updated July 2026

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