Great physical therapy facility.They are very kind,knowledgeable,and professional.The facility is…read moreclean as well.I will definitely be back.Especially since I still have four more sessions lol.

If I could rate the clinicians separately from the billing department, the clinicians would easily…read moreget a 10/10. They are genuinely the only reason I continue coming to this location. They have changed my life and helped relieve pain that I had been dealing with for years, and I am incredibly grateful for the care they provide. Unfortunately, my experience with the billing department has been absolutely appalling. Before beginning treatment, I called my insurance multiple times to confirm that my sessions were covered and that payment would not be an issue. I specifically did my due diligence and made sure I understood my coverage before proceeding. I was also assured by the office that my insurance would cover my sessions. I then completed 20+ sessions based on that information, only to be told afterward, "We've been working so hard to get these claims paid, but insurance isn't paying." I'm sorry, but how is that an acceptable answer after 20+ sessions? I had repeatedly confirmed my coverage with my insurance, and when this issue came up, I made another phone call myself and was able to get the issue resolved. ONE phone call. After everything I had been told, I should not have had to fix this myself. What makes this even more unacceptable is the complete lack of communication. I called the billing department multiple times and left several voicemails, yet no one returned my calls. Director Jonathan was eventually the one who called me and informed me that I would have to pay cash for all of the sessions I had previously been told were covered. His phone etiquette and handling of the conversation were extremely disappointing. When I asked for specific numbers, explanations, and details about what had actually been done to resolve the claims, he could not provide me with clear answers. That is incredibly concerning. If you are the director and you are personally calling a patient to tell them they are suddenly responsible for a significant amount of money, I would expect you to actually have answers and be prepared to explain what happened. After the insurance issue was ultimately resolved, I never heard from Jonathan again. Diana was the one who eventually called me to apologize. I then asked a very reasonable question: What can I do moving forward if I need additional sessions, and what can we do to make sure this never happens again? Her response was that she could not tell me that it wouldn't happen again. Honestly, that response was shocking. After everything that had already happened, being told that there was no assurance this same billing nightmare wouldn't happen again is incredibly disappointing and, quite frankly, unacceptable. Patients should not have to repeatedly verify their own insurance coverage, chase down billing departments, leave unanswered voicemails, resolve insurance issues themselves, and then potentially be blindsided by thousands of dollars in charges. I truly love the clinicians here and cannot say enough good things about the care they provide. They have made a real difference in my life. But the billing department and management have handled this situation so poorly that it has completely changed my experience with this location. The clinical care is 10/10. The billing and management experience? Absolutely unacceptable. Do better.

I was referred here through Kaiser. Initially the communication was horrible as I left 3 messages…read moreand never received a call back. I went to the website and filled out a form and eventually received a text message. I called the next day and was able to connect to someone who was not sure why no one had responded to my previous messages of the past few weeks. I was 5 min early to my second appointment but they did not take me in until 15 min after my scheduled time. My third appointment I arrived on time but they are out to lunch from 1-2 everyday. They over scheduled and had 7 people waiting for two therapists/aides. The main therapists appear to be very knowledgeable and did help with my leg injury. They gave good advice and what appeared to be an accurate diagnosis. Overall I would say it's good care with poor logistics.

Horrible office the front receptionist has a terrible attitude always appears upset and is very…read morerude. I will never go back my daughter's lab results came back so bad and I never received anything besides a stupid letter weeks later. I had to seek medical treatment elsewhere for her. I have private insurance and expect better service this place is as bad as Kaiser. Do not go there if you want to save yourself the stress and headaches dealing with unprofessional people who hate their job. If I would be able to give them 0 starts I would

2nd visit and made me refill out the paperwork because they don't know how to file their stuff…read moreproperly. And asked me who was working, I don't know, check your schedule and find out. My wrist/hand injury is now more agitated having to do paper work another time before even starting my therapy session. And being called after people who showed up after me, since they don't have a chart from losing mine. Mold inside the waiting room. You can smell the musty air as you walk in Tile molding and breaking away under the chairs they have you wait in. Tiles popping up from the floor. During my therapy they just left stuff and walked away. No direction or info on how much time for each exercise. I had to keep asking how to do things since they didn't explain anything

I had a long recovery after some ankle injuries and a couple of foot surgeries, and had physical…read moretherapy here. The staff was great and professional, and appreciated that they made an effort to help me feel comfortable. My therapist was Dr. Paolo Leonardo, DPT, and he was phenomenal. He's incredibly knowledgeable, and was consistently attentive and helpful with his care and exercise plans. I'm so grateful for the progress I made while in therapy, and for the level of care that I got from Dr. Leonardo and the rest therapy staff. I worked a lot with Chris too, who was very friendly and diligent during our sessions to make sure I made good progress. A big kudos to the front desk staff as well. My health insurance plan can be a little complicated. The front desk staff was great; I had no billing issues, and they always kept me updated on whatever I needed to know. I'd definitely recommend this facility!

Place clean. There are half dozen physical therapist helping you. I like the quality of care they…read moreseem to know what they're doing. It's not the high-tech stuff. They know what they're doing. The staff has always been really nice from the Front end staff, physical therapists to the person that evaluates you at first. They really care. Even though they take care of two or three people at a time, I've never had to wait for them to start the next thing because they all work as a team. They seem to be doing a great job in my opinion. Even after she evaluate you at first, she still keeps track of view as you go through the process. This place was a good choice. I would recommend them completely.

I don't understand how this is board-certified health care. They tell you do leg raises for 2…read moreminutes then walk away, come back then tell you to do something else and then walk away again. I could easily do all of this at home and you can't tell me you went to school to learn to tell people to do kicks or squats? Not to mention the patient to therapist ratio is insane, they would have 10 patients to one PTA who just sat there doing documentation. Some of them were nice but you can tell a lot didn't care at all. The original PT who did my assessment (middle aged guy with glasses) was nice and informative.

Able Physical Therapy has a location that is conveniently located close by me in a strip mall. The…read morephysical therapy specialists are well trained and seem to know their stuff. The premises and equipment are kept spotlessly clean. It is the front desk/office/insurance/appointment personnel who need a revamp. They are overwhelmed and undertrained, which leaves a negative impression overall on patients receiving care. Unfortunately, this facility consists of one room that encompasses patient care and front desk personnel: those in the pool or on exercise equipment hear phone conversations, health issues of patients, money collection disagreements, and personal conversations between employees. They are in way over their heads and shuffle blame off to absent "higher ups" when a situation arises. It is obviously a training/policy internal problem. In this day and of technology and instant communication, insurance issues go unanswered for weeks. When out of pocket and deductibles have been met for the year and there is zero co pay due per visit, staff refuses to adjust paperwork and becomes defensive to the point of being argumentative. Those who make decisions are located elsewhere and are unexplainable unresponsive to the calls from insurance companies and patients. Able Physical Therapy is a chain operation and customer service and professionalism are sorely lacking. The front office and phone sets the tone for any business. Enough said! I cannot, in good faith, recommend Able Physical Theraoy to community members.

Super friendly and wonderful staff! It's a small place, but effective...easy to get an…read moreappointment...but they're not open on Wednesdays and Fridays.

Excellent.. knowledgeable ..the best PT I've had thank you for your expertise I so appreciate your…read moreskill

Hands down the best physical therapist! Got both my kids back to soccer after ankle injuries. And…read moregot my wife back to work after she broke her ankle. I'll never go to anyone else! Thank you Mr. Voulgaris

The team at Reform know exactly how to attack your areas of pain and discomfort. Clean space,…read morelatest and greatest equipment, professional, on time, and explain in detail everything you're going to go through. I highly recommend giving them a shot if you've ever been thinking of chiropractic work.

Great massages and chiropractor work I highly recommend. Great energy and knowledgeableread more

My Doctor recommended physical therapy for my right knee injury at the SoCal Sports Rehab Facility…read morein Santa Fe Springs. From the first day I attended PT, I was impressed with the place which is clean and organized. I am much more impressed and pleased with the staff; Pip, Britany, Doctor Sally, Claudia, just to name a few. The staff seems very knowledgeable about the physical exercise treatments and show patience to show me the proper way and why to do all of the exercises. The entire staff is very friendly and professional with us patients and make you feel comfortable attending pt and improve the healing process.

My initial intake appointment was great and I felt the evaluation was very thorough and they…read moreunderstood my issue. However I had my first appointment and was basically left alone the majority of the visit. They would show quickly me a stretch and walk away to go work on their computer every single time--often before I even performed it once to see if I was doing it correctly. On my first visit someone should have at least observed me doing each of the exercises once to ensure I'm doing them correctly. At the end they said "you're all done" and I had to ask if I should be doing the exercises at home, which ones I should do, and for how long. They said "you could do some of the exercises we taught you at home every other day" and provided zero printout or guidance. I'm not sure if my experience was a fluke, but this was a really disappointing experience.

The care here is amazing. Truly first class. I'm now doing outpatient therapy here and have one…read moreissue. The doors to all of the public bathrooms in the outpatient building are heavy and difficult to open. They're impossible to open while using a cane or walker and I have to find someone to assist me. You would think the bathrooms at a rehabilitation center would be more accessible

I highly recommend this rehabilitation center. The Physical Therapy (PT), Occupational Therapy…read more(OT), and Speech Therapy (ST) teams are professional, knowledgeable, and genuinely caring. They take the time to create personalized treatment plans and encourage patients throughout their recovery journey. The staff is friendly, the facility is clean and welcoming, and the progress I've seen has been outstanding. Thank you to the entire team (inc. SWs, doctors, nurses, Case Mgt) for your dedication and excellent care!

Brookfield is a wonderful skilled nursing facility where the residents' well-being and quality of…read morecare are clearly a top priority. The staff is compassionate, attentive, and genuinely caring toward the residents. The facility is clean, organized, and well-maintained, which contributes to a comfortable and positive atmosphere for both residents and their families.

I have been here several times when I have needed top notch post operative quality services…read more This facility is super clean. Everyone from nursing, therapy, kitchen, housekeeping, maintenance, and especially activities are the best at what they do. Thank you so much to the CNA's for the quality of work they provide selflessly. Great job in the kitchen making sure I always had something enjoyable, and tasty for my meals. Especially the going home breakfast they made me. I can't say enough good things about Brookfield Healthcare Center. I usually post my reviews on Google, but I thought I'd do yelp this time. Thank you to everyone on station 2. Your a great team. Too many to mention by name. Thank you therapy dept. Thank you Jackie, Mary Chris, and Alejandra.