I was referred here through Kaiser. Initially the communication was horrible as I left 3 messages…read moreand never received a call back. I went to the website and filled out a form and eventually received a text message. I called the next day and was able to connect to someone who was not sure why no one had responded to my previous messages of the past few weeks. I was 5 min early to my second appointment but they did not take me in until 15 min after my scheduled time. My third appointment I arrived on time but they are out to lunch from 1-2 everyday. They over scheduled and had 7 people waiting for two therapists/aides. The main therapists appear to be very knowledgeable and did help with my leg injury. They gave good advice and what appeared to be an accurate diagnosis. Overall I would say it's good care with poor logistics.

Horrible office the front receptionist has a terrible attitude always appears upset and is very…read morerude. I will never go back my daughter's lab results came back so bad and I never received anything besides a stupid letter weeks later. I had to seek medical treatment elsewhere for her. I have private insurance and expect better service this place is as bad as Kaiser. Do not go there if you want to save yourself the stress and headaches dealing with unprofessional people who hate their job. If I would be able to give them 0 starts I would

2nd visit and made me refill out the paperwork because they don't know how to file their stuff…read moreproperly. And asked me who was working, I don't know, check your schedule and find out. My wrist/hand injury is now more agitated having to do paper work another time before even starting my therapy session. And being called after people who showed up after me, since they don't have a chart from losing mine. Mold inside the waiting room. You can smell the musty air as you walk in Tile molding and breaking away under the chairs they have you wait in. Tiles popping up from the floor. During my therapy they just left stuff and walked away. No direction or info on how much time for each exercise. I had to keep asking how to do things since they didn't explain anything

I had a long recovery after some ankle injuries and a couple of foot surgeries, and had physical…read moretherapy here. The staff was great and professional, and appreciated that they made an effort to help me feel comfortable. My therapist was Dr. Paolo Leonardo, DPT, and he was phenomenal. He's incredibly knowledgeable, and was consistently attentive and helpful with his care and exercise plans. I'm so grateful for the progress I made while in therapy, and for the level of care that I got from Dr. Leonardo and the rest therapy staff. I worked a lot with Chris too, who was very friendly and diligent during our sessions to make sure I made good progress. A big kudos to the front desk staff as well. My health insurance plan can be a little complicated. The front desk staff was great; I had no billing issues, and they always kept me updated on whatever I needed to know. I'd definitely recommend this facility!

Rosie and Jenn make me feel at home I feel great when…read moretherapy is done I recommend this location

I have been receiving physical therapy at this facility for a month now. I could not say anything…read moremore positive or encouraging about everybody at this location. The staff is friendly and organized. And whoever assists me in my therapy, I get quality treatment and a great and positive attitude. Not to mention that the treatments have really improved my health. Everybody gets 5 stars from me

An excellent place (Norwalk location) to visit for physical therapy and occupational theraphy. I…read morehaven't visited other locations. The Norwalk location is a good size and counts with everything you need for your recovery. The only thing missing is a pool for water therapy. However, most people don't need it. All the staff (doctors, therapists, therapy aids, and receptionists) are lovely. They are all knowledgeable, professional, friendly, and caring. They are always willing to help and repeat instructions for those of us that have memory issues. I like this place so much that I am willing to commute 30 miles each way.

I received 8 physical therapy sessions. 1st day I met with Natalie who genuinely was caring. She…read moreasked me questions about my physical issues. She put me in a closed room and assessed me and I saw how she carefully put her plan to action. The injury is in my thoracic, neck, upper extremities, and right arm and hand. Just on that day I went home feeling relief. The following weeks I was treated by Patrich, and then Abel who determined to get my arm to have improved range of motion. When I say determined, I mean he made sure I left that place drastically improved. I whole heartedly can say this is the best team of therapists that I can recommend will do everything they have within them to improve your physical health. I have seen it as they treat the young athletes that come in and the elderly. They are well rounded. The front receptionist Priscilla is also the best! She is very attentive and provides me with all my appointments and reminders. 100% RECOMMENDED.

Had great success and outcomes with the occupational and physical therapy, I received there. I was…read moreable to get my upper extremities back to normal function. Rosie, Loise, Abby, Lorena, and Jeanie work as a Great Occupational Therapy Team to assist patients regain strength and endurance. They work very professionally and respectful together. The front desk coordinator Alexis helps manage all therapy appointment sessions and assist to run a smooth and successful Therapy Clinic. I highly recommend that you contact them to receive a successful therapy out come.

I had a really good experience at this office. I came here for a series of appointments to recover…read morefrom elbow surgery. All the staff was great, from reception to assistants and physical therapists. A special shout out to Loise, Rosie, and Jeanie! You are awesome and I appreciate your help! Hot tip: do your homework exercises!

I came to Optimum Care Therapy after being told I needed ongoing treatment for both a medial and…read morelateral meniscus tear. What I expected to be a long and frustrating recovery turned into a completely manageable process thanks to their team. For nearly 3-4 months, they were by my side every step of the way--transparent, professional, and genuinely committed to helping me fully recover. From day one, the staff showed patience, understanding, and deep knowledge of what my body needed to heal properly. They listened, adjusted my plan when necessary, and never rushed the process. It's rare to find a therapy clinic where you truly feel supported long-term--and Optimum Care exceeded every expectation. Thanks to them, I highly recommend them to anyone serious about real recovery.

I was referred here to be treated for Arthritis in my shoulders from my medical group. The location…read moreof this business is just right off the 91 and pioneer. Parking is available in front of the business for 1 hour only, there is also parking on some of the side streets and behind. Let me say upon my first visit, I was greeted by brandon whom did my assessment. I was switched over to the exercise room no pain no gain! This is where I met Justin whom worked with me and my physical therapy. It is amazing how one medium size room can be packed with nothing but essentials equipment for physical therapy. As I began to come 2 times a week I began to meet more of the staff that I would eventually meet as my therapy days continued. My last physical therapy session was November 17,2023 I was rear ended and returned today to finish out my physical therapy. Staff is ever so friendly

My Doctor recommended physical therapy for my right knee injury at the SoCal Sports Rehab Facility…read morein Santa Fe Springs. From the first day I attended PT, I was impressed with the place which is clean and organized. I am much more impressed and pleased with the staff; Pip, Britany, Doctor Sally, Claudia, just to name a few. The staff seems very knowledgeable about the physical exercise treatments and show patience to show me the proper way and why to do all of the exercises. The entire staff is very friendly and professional with us patients and make you feel comfortable attending pt and improve the healing process.

My initial intake appointment was great and I felt the evaluation was very thorough and they…read moreunderstood my issue. However I had my first appointment and was basically left alone the majority of the visit. They would show quickly me a stretch and walk away to go work on their computer every single time--often before I even performed it once to see if I was doing it correctly. On my first visit someone should have at least observed me doing each of the exercises once to ensure I'm doing them correctly. At the end they said "you're all done" and I had to ask if I should be doing the exercises at home, which ones I should do, and for how long. They said "you could do some of the exercises we taught you at home every other day" and provided zero printout or guidance. I'm not sure if my experience was a fluke, but this was a really disappointing experience.

I have a pending case, treatments were approved by my insurance. After 3 sessions , I still havey…read moreback issues. They just gave me the minimal sessions and I didn't feel much improvement. I stopped going there because I had a side stitch attack that no longer allow me to continue plus the assistant didn't or couldn't do anything about it just to report it. I reported to my primary Dr to ask for a manual treatment,not just light 15 minute movement. So far I have not gotten an approval. So not sure if I should continue this way.

This location is still open so I'm not sure why it's reported closed (I was just there yesterday…read morefor Physical Therapy). It's very easy to get an appointment there and the staff is very helpful and friendly. The office is clean and there's a lot of equipment. I am receiving therapy here because I had knee surgery. I've been in pain for months and it was a couple of months after I had surgery before my PT was approved. They Physical Therapists have worked with me to rebuild the muscles in my legs. With the exercises in the office along with the exercises that I am supposed to do at home, I'm much stronger and in a lot less pain. I can now take the stairs when I'm out and I can walk much farther. My leg is getting better each day. The only issue that I've had sometimes is parking. It's awful, so allow yourself plenty of time to find parking. There is a parking lot for the medical building, but it's very busy. It's much easier to find parking on the street.