Took my daughter in for a cleaning today. My daughter was not looking forward to it. Prior to getting to the office my daughter was nervous she said "I hope they are nice and gentle, I hate the dentist". By the time they were done with my daughter she said "wow that wasn't so bad at all". I must say we have to give it to Kimberly the assistant. Kimberly made my daughter feel comfortable made sure she wasn't hurting her at anytime. Not only was she attentive and friendly from the time she called us in until we left. Always nice to have a friendly kind person assist you especially at the dentist. Shout out to Kimberly! read more

I went for my Ex-ray and cleaning. Dr wanted a deep cleaning and cost were $260.00. I asked for a regular cleaning covered under the insurance and would no do it. I am going to another Dentist for future work. I am very disappointed customer. read more

These are not dentists they are sales personal . They gave my wife a quote for something that was already covered through insurance and asked for payment up front . PEOPLE NEED TO BEWARE SCAMMERS . INSURANCE FRAUD read more

Downey Dental Center - Scam alert - General Dentistry Near Me - Downey, California

I recommend Sam S Khorsandi DDS Periodontics & Dental Implants 8515 Florence Avenue Suite 201 Downey Ca 90240 15626226017 My husband is having lower implants done by Dr Khorsandi, we tell him he has magic hands, did not have any bleeding, nor swelling after the procedure, did not feel any pain during the procedure. Also my wife had gum work done by him twice, Did not have any pain nor discomfort during the procedure and no bleeding nor swelling afterwards. He's complete stalk are very professional, receives you with a smile and are there to answer all questions and to assist you to make your visit the most comfortable possible read more

One of the only reasons why I decided to do my daughter's braces treatment here was because the doctors scheduled worked with my work schedule. Happens to be that 4 months after she started her treatment doctor's schedule changed to a single day that doesn't work with my work schedule anymore and was not even notified about it ahead of time. Today a day before her appointment they call to reschedule her appointment when I have specifically requested time off work for this. Basically patients are screwed and have to work with whatever schedule the office needs. So upsetting !!! read more

SWINDLERS! They give you treatments without your prior consent and as you walk out they surprise you with unexpected charges. I refused to pay for extra irrigation I did not request nor did I give my prior consent. They developed a plan to get their revenge, they referred me to THEIR periodontist, he wanted to charge me over 5,000 for deep cleaning. I refused thinking, I will take care of it on my own by seeking other options, and seek a 2nd. opinion, that was last week. Yesterday I received a letter refusing to provide me with dental services at their office and canceled me after over 20 years of being with them, now that Dr. Verdugo has retired. I guess they now only accept humans they can they can manipulate or swindle into emptying their wallets. I was checking all the fees they charged my insurance and within the same month they billed my insurance for the same treatment 3 days apart. Beware, all they see in you is; "How much can we get out of this one?" I will contact my insurance and verify charges. CROOKS in a white coat. read more

Horrible place. Horrible services makes you wait hours and takes advantage of situations but expects the best from you and God forbid you say something they'll refuse service and ask you to find another dentist. Sucks that I've been going here since I was about 13 and even brought my kids here and my friends. Keeping this short and sweet. Don't waste your time here. read more

I called the office with a dental emergency, Xochilt the office manager answered the phone and she was able to schedule a next day appointment to see Dr. Khorsandi. The day of my appointment Dr Khorsandi was able to remove the infected tooth and did a bone graft for a future implant. Everyone there did an amazing job and made me feel at comfortable and at ease.Thank you Dr Khorsandi and staff Xochilt, Sara and Reyna. read more

Good service. Making the appt was quick and easy. My appointment was on time and Drs were helpful.

First of all, no exageration, Dr Sam Khorsandi is exceptionally a true professional. The staff Xotil, Jenny, Reina, and Sarah so very nice and patient. I'm a 20+ years patient, highly recommend office. read more

I wish I could give them a Zero. The only reason why I take my children there is because it is one of the few places my insurance carrier covers. The work never gets done. They keep giving us appointments and fail to perform the work. It has taken them over a year to try to get my insurance to approve the removal of wisdom teeth from my two older kids. My daughter is only 9 years old and they will not allow me to go in with her. My daughter is terrified and now I have to go through the same process at another facility. PLEASE DON'T GO TO THIS PLACE. THE STAFF LIES. read more

I LOVE IT!!! My doctor, Dr. Khorsandi is an amazing Doctor. I didn't know I had a gum disease that my prior doctor who I had been going to at another office for 10 years neglected to tell me. I came hear first thanks to this amazing friend who recommended me. I decided to get a second and third opinion (because in reality you have to always double check) and decided that Dr. Khorsandi was right for me. He was so attentive to my needs and concerns, he took the time to walk me through everything and even told me to talk it through with my husband just so I could feel comfortable. He is such a sweet heart. I truly recommend this this doctor. Regarding pricing, hands down the best price out there. My second and third opinion showed me that. I honestly think I got more than what I paid for . Thank you Dr and I also want to thank Sarah who was with me the whole time. She is the person that assisted the doctor. She also helped in making sure I was calm and ready for the procedure and always made sure I knew she was there at my side. Thank you!!! read more

I have been a dental patient @ Downey Dental Center for some time, but this is the first time meeting up with Dr. Khorsandi, S. I needed to get a tooth extracted due to infection....as anxious as I was before the procedure, Rest Assure, Dr. Khorsandi is an Excellent dental doctor. Pain was Never an issue, and even though the seeing and smelling of such procedure was present, Pain Was NOT!! Even during procedure he asked twice about how I was feeling (pain), if I requested another shot, no questions asked. As far as next procedure, dental implant....Dr. Khorsandi went over why, options, and procedures of next step.....Very Knowledgeable!!! Professional Job, would request ANY dental procedure be done by him, and to add the nurses are very friendly and knowledgeable. read more

Downey Dental Center - 2018 pre-Pan - General Dentistry Near Me - Downey, California

The Dentist at Downey Dental Center is amazing. He puts me and my kid at ease every time we go. The staff has changed in the last couple of years and they are not as pleasant as before but I would still use them, as the medical staff is great. The surgeon is also great and they have the amazing PRP process for healing. The process is pricy but well worth a quick recovery. read more

I have had some work done on my teeth and have been going to this clinic for 3 years now. Dr. Sam Khorsandi has been my periodontist. He has been super helpful in working with my budget, does excellent work and knows exactly what he is doing. Him and his team made me feel comfortable and took very good care of my teeth. I highly recommend him. read more

If I could give 0 stars I would. What a complete joke! Made an appointment for today for 9am then they sent me a text telling me that my appointment is at 8am, I reach out to them with no luck, holiday weekend. I show up at 8am and after 10min of waiting in their waiting room they tell me that nobody will be there until 9am. I ask them why did they change it for 8am if nobody was going to be there until 9am? All they would offer/tell me is that I could wait? Really? I work 6 days a week with a very busy schedule and the last thing I wanted to do was be at the dentist at 8am on a holiday. Stay away! read more

This is one of the worst places to take your kids to see the dentist. If you can get them to keep their appointment and not cancel on you they treat you like garbage because they don't want to be there with you. My child has autism and they worked her up and then made it worse. They then filed a complaint against my husband with the insurance company so they wouldn't have to see them again. I guess it's easier than having to cancel all the time. They also improperly bill and over bill for services so check your bills and double check your insurance claims. Do yourself a favor and go somewhere else. read more

I have been a long time patient of Downey Dental Center and I am ultra happy with their service on all levels. Dr. Khorsandi is an excellent periodontist who is kind, soft spoken, thorough and gentle with his patients. His dental Assistants are all capable and knowledgeable in their field. The office staff are kind, friendly and engaging with patients. Billing is fair and the office staff are super knowledgeable in explaining billing. I would recommend this office to all and In fact recommended my brother to this center under his new insurance coverage and has an appointment next week. Kind staff excellent customer service! read more

Well, here we go again, I guess the 3rd time is a charm, Received a letter from Anna, she stated I need to seek treatment elsewhere due to "Non-compliant with dental treatment diagnosed" and "Unable to establish a good doctor patient relationship"????? Really?, I have been going to this office since 2018 and now!!!! I do not have a good relationship??!!. Perhaps, ANNA!! perhaps I could not afford the treatment due to economic set backs with today's economy, or perhaps maybe I cannot afford your high price treatment!! seems all your fees are over 85% more than any other dentist out there and you "inflate" your scheduled fees to make up for the difference. Even with my insurance, YOU ARE UNAFFORDABLE!! I have done my homework and I have called other dentist..And yes!! they are far much less than your office!!!.. Yes, I will do what I should have done a long time ago and or you suggestion !!. Go elsewhere!! For the record, Dr Verdugo is a great doctor, and perhaps it is time he looked for another office to practice. Because Downey Dental Center is a joke!!! Good luck Anna, I hope you survive these economic times and you DO NOT GET FIRED!! read more

6/29/2020 The dentist gave me a print out for the work I needed for my teeth....2,425.00...I told him I had insurance....he told me "alot of the work needed isn't covered, I also had to pay for x-rays and cleaning...$98.. so I left.......Last week I went to my regular dentist 6/10/2021....I don't have insurance I paid $100 for x-rays and cleaning and all I needed was a new crown.......WON'T BE COMING BACK TO DOWNEY DENTAL AGAIN!! read more

I have not been a patient here for years but my whole family used to go here. I actually flew out from D.C. to come get treatment here because they said I needed a root canal when I had an issue with a filling. I got the root canal like they said and ended up getting a horrible infection that required my tooth to be extracted, needing a bone graft, and getting an implant. That would have been bad enough except I think they are pushing root canals for no particular reason. My mom had a similar issue with them where they told her she needed a root canal. The tooth with the root canal got infected, she needs an extraction, bone graft, and implant. Sound familiar? Then, my sister was told she needs a root canal. She never even needs a filling. I've also had the issues with the payments and being taken into that little room where they tell you all the things you "need done" and need to pay for. I would definitely recommend checking out somewhere else. read more

Ugh this place sucks. I don't know why I keep coming back. Maybe it's because I'm too lazy to change dentists. The only reason why it sucks is the front desk people. They are rude. I have never had a good experience with them. The only people that I say i like is Dr. Verdugo and Dr. Neal Lasco. They are nice dentists and very detailed in letting you know what needs to be done. They dont bullsh*t you into getting something that you dont need. read more

I for one, appreciate every member of this team. We must have been coming here for the last 20 years. My children got their braces here; now adults, they have beautiful smiles! I myself really avoided going to the dentist (scaredy cat), until I found Dr.Tsoi, my dentist in shinning armor! I would recommend the Downey Dental Center Team to everyone. They are that good! C. Bracamontes read more

Two days ago , my bridge fell out , and I was so worried, luckily, my friend John recommended this place , and I like here . Especially, Jenny , she is so nice and very careful , I used to scare to see a dentist, but she keeps me from getting nervous, oh ! And my doctor kelvin tsoi, he would carefully explain my case and tell me the treatment plan , making sure I'm understanding . Anyway , I love here and I would like come back here ! read more

Patient care is number one, you can tell by the way the Drs and staff take their time explaining your dental Treatment plan. Also, the Drs & staff chair side manners are on point. It's a pretty friendly staff! read more

Been coming to this dental office for over 10+ years, unfortunately my experience has gotten so bad that I am now looking for a new dentist. It started off small like not wanting to look up my son's insurance that I needed to have a card. The person behind the desk didn't know that I work in HR so I know how benefits work and didn't know my ex-husband works for county so we know what you can do to look up someone's insurance. Then it was not honoring what my kids' insurance plan covers. First it was we don't do silver fillings. Then another assistant tells us we do you just need to ask for them. Then it's the doctor recommends 2 times a year visit but my insurance covers for 3 cleanings a year will you not allow us to book the appointment for the cleaning? No the doctor only wants to see them 2 times a year. It is very sad that the industry is about making money and obviously they lose money on preventative care. read more

Worst customer service I've ever gotten. I made an appointment for an exam and teeth cleaning and waited more than 2 months to get in. Then when I did get in I didn't get the cleaning, they told me they hadn't gotten authorization. I've never had to get separately authorization once my insurance was verified. I've now waited another month and gotten notice from the insurance company that both authorizations have come through and still haven't heard from the scheduling office. The dentist and tech were very nice and professional but the front office truly acts like they could care less about the patients. read more

At suite 202 with doctor sam s. Khorsandi, dds he did great work on my moms teeth!!! Good team of dentist helped my mom fix her tooth aches and evrything, reasonable prices as well! And they dont try and RIP you off...also ask for xochilt Guzman ! She is the best at what she does, she takes care of all her customers and their family as well. I very much appreciate her and the rest of the staff as well they treat you like a family here, highly recommend this place for all your surgical dental needs! :) read more

Dentists are professional however with Covid the time I went ... no one checked my temperature and I did not see anyone disinfect chair or X-ray cover that goes On Your chest. Not sure if I should continue going... safety protocol should be a priority. read more

Seems like every time I was able to switch dental places I would until I went to Downey Dental Center! My kids and I have been going there for a long time now. Very pleased with the work the doctors and hygienist do. When my kids needed braces they offered the facilities next door but decided to go elsewhere. They work really good with outside Ortho, I've never complained. read more

I was a new patient and I waited over an hour to see a dentist as I had a leaky tooth. The dentist agreed they billed the insured for the exam and xrays as I was in the office on Feb 28th 2019. I talked with the carrier 3/13/19 and they had not received a request to do anything about the leaky tooth. What good does it do to come in and have an exam and get NOTHING DONE? read more

When your brother who is a dentist recommends you to Dr. Khorsandi, you know he's gotta be good. I was very pleased with my implants and wish I didn't wait this long. Dr. Khorsandi is very professional and clear, and his staff is amazing and friendly. Thank you Dr. Khorsandi! . read more

I've called to make an appointment for my daughter and without getting any of her info... the receptionist was already rejecting me an appointment until she called my insurance to verify she was assigned there and would call me back within 24hrs. (Never got a call back!) Today I called and she said I have to fill out some forms before making an appointment and that I can pick them up or she can mail them to me. Until the forms are filled out, I have no appointment and it's urgent for me to take my daughter. read more

This review goes for who ever process referrals to insurance! Took my son last Monday due to pain, of course Dr noticed and right away told assistant that he needed to be referred to pediatric dentist since they don't specialize in kids as much. He also prescribed an antibiotic. I follow up with insurance on Thursday regarding referral to find out that they had not received anything (already after 4 pm, another day gone). Follow up on Friday and still nothing. Friday night my son is in intense pain. Call my insurance at 11 pm, Luckily they have a Dr you can skype with and was able to prescribe him something for the pain. Monday morning call Insurance to check if they received request. They did and tell me why didn't they call over the phone the same day due to urgency it would of been approved over the phone! Insurance Representative does me the favor to call them and approves it in 4 mins. I basically had to do Downey Dentals Job since they were to lazy to do it right the 1st time. They definitely lost me and my whole family as patients now. My daughter needs braces and I was going to pay out of pocket I'll definitely be taking my $4000 they quoted me else where. To the Dr's their, employees like this make your business look bad and cause for patients like us decide to not go back. Should really get on your employees to their job right or maybe just replace them with someone that would appreciate the job and actually do something. read more

Dental hygienist is top rate. Best they've had in a long time.

I'm really nervous about dental appointments but Yvette was very patient and understanding with me. She explained what needed to be done and answered all my question and concerns. The whole staff gives you a sense of calm. read more

Back in March 2020, I had a bone grafting procedure done by Dr. Sam S. khorsandi. This was the first time I had such procedure performed, which was scary. However, the customer service from Dr.Sam, Xóchitl Guzman, Sara, and Kim made feel welcome and relax. When I called regarding medication they quickly answered with kindness and provided me with the information needed. Great customer service from all staff. read more

I had a contradictory experience at Downey Dental Center. Bottom line: 1. Front desk: helpful, friendly, accommodating, understanding 2. Dental service: POOR. I was there for a first time visit, and I waited 30 minutes in the chair for the dentist only for him to walk in, GLANCE at my X-rays using the overhead lighting (not using the typical back-lit glass screen for x-ray examination), and spend 2 minutes poking around in my mouth. That's it. He didn't mention anything about (or seem to notice at all) the decalcification in my back molar that every other dentist I've seen has noticed and discussed with me. I'm honestly afraid he could have missed a cavity or something else important because he spent so little time with me. 3. Dental hygiene: Somewhat accommodating, but NOT THOROUGH. The guy scraped my teeth for about 1-2 minutes. Then the hygienist attempted to floss my teeth....but she missed teeth and failed to actually get the floss below the gum line! And the polishing was pretty sub-par too. She spent about 2 minutes doing it. Typically all my other dentists/hygienists spend a good 4-5 minutes polishing my teeth, and then another 1-2 minutes flossing them thoroughly. 4. Overall procedure for getting an appointment: was way too complicated, long, and vague. If you're a first time patient, first you have to fill out paperwork (in the office!) before they will even SCHEDULE you an appointment. But before they even do that, they have to process your paperwork, double check your insurance....and THEN they will call you to schedule you (takes about a week or two just until they will open up their calendar for you!). Once you have an appointment....BEWARE...a cleaning is NOT included! Your first visit is just X-rays and an "exam" (way too short and un-thorough). Then they say they will have to SCHEDULE you for a cleaning on a different day (typically 1-2 weeks later!!!). Mind you: I've had numerous first-time appointments, and I have never had an experience like this. Typically dentists schedule Xrays, Exam, and Cleaning all on the same visit, and the dentists actually LOOK at your teeth! I cannot say I feel confident in the dentists' and hygienists' prognosis on my dental health. If you can avoid it....DO NOT GO HERE. read more

Dr. Sam Khorsandi truly is the best periodontist. He is trustworthy and extremely kind! Dr. Khorsandi and his staff are extremely professional and I recommend him to everyone! read more

Wow! They actually removed my previous comment. Amazing how nobody has provided positive reviews for this dental center. That's because there is nothing positive to say. The best dentists are found through personal referrals, yelp helps a lot with this process. I've been to this dental center long enough to know that I don't recommend it to anybody! They treat you like another cattle in the herd. Save the trouble and go to dentist that actually has positive reviews on Yelp or come highly recommended from family and friends. read more