The apartments are attractive and have nice finishes, but cleanliness, maintenance, pest control,…read moreand management are extremely disappointing. My previous review, posted from my business account, mysteriously disappeared, so I am posting an update. Unfortunately, the situation remains the same or worse.
TRASH AND CLEANLINESS: The trash compactor is still broken. Residents leave garbage outside the containers, there is no functional recycling system or trash chute, and leaking garbage bags leave dirty liquid throughout the hallways and stairways. This attracts pests. I recently found a second dead opossum on the property. The situation is unsanitary and completely unacceptable. Management sent emails asking residents to use the containers properly, but nobody supervises or enforces the rules.
The hallways are NEVER swept, dusted, or properly cleaned. After almost two months. Common bathrooms often lack toilet paper, the toilets are sometimes disgusting, and the mailboxes are full of spiders. I was told deep cleaning happens only once a year, yet even basic routine cleaning seems nonexistent.
I read the previous reviews, including Savannah's comment about the bathrooms never having toilet paper and always being dirty. Management responded by suggesting that she took the pictures outside staff working hours. Seriously? That is incredibly unprofessional. She is absolutely right: these bathrooms NEVER have toilet paper, and they are ALWAYS dirty, at any time of day!
MANAGEMENT: The manager, Shanise, actually lives here, making the lack of supervision even harder to understand. I have had at least nine interactions with management, emails go unanswered, and answers vary depending on whom I speak with. I had to contact the regional manager just to get the area outside my door cleaned. Despite numerous resident complaints posted on this page, I do not understand why the regional manager has not appointed someone with the necessary professional training, experience, and management skills to run this property properly. These problems could be resolved with basic supervision, competent management, and accountability.
MAINTENANCE AND PESTS: The pool has been closed due to water problems, the pool area has leaves and dead frogs, the gym bathrooms and coffee machine have been unavailable, and the printer does not work. In about six weeks, I dealt with six spiders inside my apartment, and my balcony is constantly full of bees. Yet we pay for pest control every month.
There is a pest infestation in the buildings, and nobody tells you about it. Then, when you read the lease agreement, you find clauses stating that tenants are not allowed to try to eliminate the infestation themselves. In other words, they know these pests are present in the buildings, but they don't disclose this to prospective residents. And what are you supposed to do when you're dealing with a bug infestation and have to wait for management to resolve it? You could grow old waiting!
Did you know that the first woman to undergo a face transplant, Isabelle Dinoire, suffered severe facial tissue damage after an infection developed following a spider bite, so I wouldn't include that claim in the review unless you want to discuss it as an example of why the spider issue worries you.
https://apnews.com/video/woman-whose-face-was-destroyed-by-insect-bite-gets-new-a-face-from-an-euthanasia-patient-d8d4eacb9e8f4d57ac747a0f56590308
EMERGENCY SUPPORT: One Friday around 8 p.m., I had an emergency, but the provided number did not work or nobody answered. A neighbor had to help me; otherwise, I might have needed a hotel.
The apartments look great during tours, but the common areas and management tell a very different story. Residents pay rent every month and deserve clean, sanitary, well-maintained surroundings and management that actually resolves problems.
I DO NOT RECOMMEND LIVING HERE. Ask specific questions about trash, cleaning, maintenance, pest control, and management before signing a lease.
I have several photos and videos documenting these issues, but this platform won't let me upload them here. I posted them in the Google reviews, so you can look them up there to see the actual conditions for yourselves.