Want to sincerely thank the team working on Tuesday 8/25/26. They went above and beyond with help…read morethat they could've kindly turned the other way and say there was nothing they can do. It was much appreciated and a shout to Coy for the great communication and customer service

We had a flat, tow guy changed out to the spare. We got to Discount Tire right when they were…read moreclosing and they were so gracious to sell us a new full sized tire and do the switch out. We were so happy we added a tip for some beer money for the crew. Thank you Discount Tire for saving the day!

OUTSTANDING SERVICE ! They are very customer service…read moreoriented. I had a flat tire before going to work and they repaired the tire, very quickly. Its nice to see Customer service still exists, 5 Stars !

Scheduled appointment on line. great customer service and used a coupon too. Friendly staff.read more

Competent. Friendly. Fast. The only place we go. Very trustworthy. As a bonus, there's usually…read moresheep and goats in an adjacent lot to watch and interact with.

We called ahead to make they had the tires we wanted. They had to be ordered but arrived the next…read moreday. We went back at the time indicated and they mounted the tires and balanced them promptly. Nice people with prices and service we were very happy with.

My son had a flat and was in Flagstaff AZ, able to put on the mini spare. We had tire warranty…read morewith Firestone but the tire was not in stock and Prescott Valley (the only FCAC in the area) is quite some distance on a mini spare??? What to do? Roy, the manager was able to locate the tire in Phoenix and have a courier take it to a Flagstaff tire shop, NOT a Firestone owned shop mind you, but an independent and they did the install the next day. This took quite some time to coordinate with many moving parts. Roy thank you so much, a parents nightmare when their kids break down out of town. You and your team went out of your way to service us. The courier company everyone. Thank you so much! Did you hear that Firestone?

They don't stock any size trailer tire. Not even the most common size. Not sure how they stay in…read morebusiness or even advertise tires if they don't stock them

DO NOT GO HERE!! This shop broke one of my wheel studs,…read morewhich I had no issue with, however, it was from using an impact to put them back on. He also stated that the shop did not own a regulator for that tool. They did not use a torque wrench or any other tool. At that point, I took it back to my maintenance shop and we ended up breaking another three just trying to take the tire off. All because they used an unregulated impact to install my lugnuts. We ended up having to replace three studs and three lugnuts. They were going to replace it but I didn't want their careless mechanic working on my car again. He just would've used an impact to put them all back on. MORE IMPORTANT PLEASE READ He charged me $50 for the tire patch, and I figured out that one of my friends who took her car here only got charged $30!! Both vehicles had the same work done, just one tire patch. Pablo, the business owner, has no base price he goes off of. I wanted a refund for my o-reilly parts plus a $20 discount for giving me an unfair price. He offered to only cover the $30 for the o-reilleys cost, then fully refused after I pressed about the price difference. Please save your car and money and just go to a shop that owns a torque wrench. And most importantly charges fairly.

Open schedule and availability, fast service - changed and balanced front tires in under 10…read moreminutes, reasonable prices. If you need a quick flat tire fix, the Prescott Valley shop is the place to go.

Today, while visiting Prescott I had s tire issue. I called GoAZ first I bought my Indian Challenge…read moreat GoAZ in 2021. GoAZ parts was great, she was friendly and helpful. They didn't have the tire in stock but could get it by Wednesday. I found a tire in Mayer at the Harley Davidson but I'll get to back to that. I asked if I got the tire and got there by 4 could they get me in to swallow the tire out since we need to be on the road in the morning. He said his guys were itching to go home. So I inquired about Wednesday and he said they didn't hsve to tools to swap the tire. Unfortunately there is no special tools needed for changing a tire. Liberty Harley Davidson had 1 tire for $400 however he was rude and acted like he was put out for having to go look for the tire. Then he let me know that he can't work on anything but a Harley Davidson. I let him know it was an unexpected emergency and he said they aren't allowed. The most helpful person in town was the manager at Discount tire. He called around tried to set stuff up and was friendly. I could her the guy from liberty Harley Davidson telling him he'd already told the guy on the Indian he can't change it. So we rented a U-hual and were taking home. The tire prices are about $100 more than the valley. Clearly Go AZ and Liberty Harley Davidson don't care about riders in the least. I wouldn't buy anything from Prescott Valley GoAz or Liberty HD. They aren't about riders.

I called here, first, to see if they had the tires I needed since one of mine exploded and I was…read morerunning on the spare. Guy I spoke to said they had three price choices all in stock. He was helpful, friendly and smart. I got there and showed them the exploded one on the good rim and that I had put in the hatchback spare tire area. He suggested buying two tires and I agreed. Again the guy was helpful, friendly and smart. I pay a good price and after about 1 hour it's done. Two new tires I staffed a the real rims and spare tire put away. So far an excellent experience. Then I drove the car. The massive rattling around in the spare tire area tells me something is way wrong. I pull over and look in the back spare tire area and the large cover panel is not fitting and raised about 6 inches up from where it should be. The jack and lug wrench are misplaced to the side of the spare tire instead of in their proper holder, with their molded in shape/outline so anyone can easily see how the go back in. The way the jack, lug wrench and tire were just thrown in made so much noice and tire are cover not close to fitting and the large screw that holds it all down rolling around with every turn, brake, bump or acceleration. Took me about 5 minutes to get it all out and then back in correctly. Since everything was already out of the back of my car when then they went to put it back together It should have taken then about 2 minutes to do it right since it took me five to pull it all out and then put it back in. Two minutes guys! Spend the two minutes next time. Not all that big of a deal for me because I know my car and figured they just did a terrible job putting it together and I fixed it. What about people who get this horrible service and they don't know their car well, or they are very young or very old drivers, hearing all that noise in the back. They would have to take it back to Discount Tire, complain and wait until they did the replacement of the spare into its area correctly. That turns a good buying experience with friendly smart people, giving great service, and turning it into a pain the neck bad experience. Probably just one slacker mechanic and it makes the whole place look bad. Find the guy who is doing such an inexcusably bad job putting spares back in people's car and retrain him or get rid of him. He's making a joke of all the of the great work the other staff do.

Have to say I'm a little disappointed. I had a 1 pm appointment, checked in for 4 new tires. I…read moresat down and waited patiently several people had come in after me and got oil changes scanners checked. After being there about 1 hour and 15 minutes my wife called and said she was ready and how long it was going to take. All the desk people were busy so I walked outside to see how far my car was so I could let my wife know. To my surprise it was parked same spot I had parked when I had got there. So I asked for my keys and left. No apology or anything. I hope they get it figured out. Update: They called back and apologized and I should of communicated more as well but they got my car right in and are doing the tires as we speak. I just wanted to say thank you for the professionalism. When you open a new company there are growing pains. I apologize for my part of not communicating and they took responsibility for there part. I will definitely be back

It's not often I'm impressed enough to leave a review, but Isabel at Big Brand Tires made that…read moredecision easy. I'm a warranty administrator supporting 15 dealerships across the Phoenix area, so I interact with repair shops daily. Unfortunately, I've come to expect average--or even poor--customer service in this industry. Isabel completely changed that expectation. From the first interaction, she was friendly, upbeat, and highly professional. More importantly, she knows her stuff. She provided a detailed, well-structured estimate that clearly outlined the complaint, cause, and correction--something I rarely see done this thoroughly. It wasn't just a generic recommendation; it was thoughtful, transparent, and easy to understand. Big Brand Tires truly has a standout employee in Isabel. I hope they recognize the value she brings. Highly recommend.

Arthur and Jared are very, VERY friendly/ knowledgeable members of the team working here at PV…read morePepboys. They are my exclusive location for all my tire/ oil service needs on all my vehicles. I highly recommend them to anyone looking for quality service at a reasonable price.

I got a flat tire five minutes before closing time and these guys at Pep Boys in Prescott Valley…read morewent out of their way to stay late and repaired my tire for free and got me back on the road very quickly

Prescott Valley automotive Repair - #1 - accurate capable reliable, fair price. It was a good day…read morewhen I found Prescott Valley automotive repair.

Hard working and trustworthy. Very Knowledgeable. Fair pricing with quality service and parts…read more Thank you Eli

I know some of these reviews are over a year ago, some even three but yesterday, September 8, 2026…read moreI had an emergency headlight problem and actually they were closing everything up and Louis was extremely helpful because it was getting dark I had just picked up a friend who told me one of my head lamps were out and I didn't want to drive around with one light at night and they helped me find the correct bulb with another worker who looked up the item number, and I was able to pay for that light because Louis could have just shrugged it off and went home but he cared enough to take the time pull out the old one and see what kind of bulb I needed... I'm a retired senior and I appreciate the concern and time this man took for me to be safe for the rest of the evening... I give rides to disabled veterans and friends and was very grateful to know there's people in this town that Care and just don't shut their doors lock up and ignore situations, especially an emergency one like that because it's very dark not very well lit in town. We all know that some people don't even like driving at night for that reason. Thank you Louis and auto center ... God bless you all.... Hope M

Let me see. On the first of November I went to the Walmart on 1401 Gray Hwy to pay some bills, the…read moremoney center was closed. A manager was talking to one of co-workers. I was standing right next to them,I thought they would stop their conversation and ask me if they could help me, they looked at me and continued to talk to each other, I finally asked them if I was invisible. I told the manager I needed to pay a bill she told me the same person that was working customer service was working money services too, because they were short of employees. I asked the manager to work the money center so I could pay my bills, she told me she did not know how to work the money center. Ain't that nothing? Those of us that go there to make money transitions know what I'm talking about. The first two weeks of the month should be all hands on deck and every day too. I am thinking corporate knows the money center is closed sometimes. You can pay your bills at SuperValue on Esienhower Pkwy, it opened in the plaza where the childrens dentist office is. Maybe I am relying on Walmart to much and I should seek else where to handle my business, because Walmart does not care.