The store is crazy quiet. It's nice after being in traffic, and the store is very clean, large, and the staff is kind, knowledgeable, patient, and sufficient. I brought my love child here to get some boots. She was specific on the boots that she wanted. But I was very clear with the sales rep 1) she is still growing 2) no need for the high end due to her growing we'll most likely be back in 6 months. After an hour of trying on boots I looked at the price. I was pissed!!! Once I found similar boots at a lower rate! I calmed down after she explained sizing, height, width etc. but she would of saved tons of time if we went straight to the paddocks, and I probably would have bought more, but I was so irritated with the 1 dressing room, and the whole boot situation. The prices are nice here. The large selection is great, and the variety of items from accessories, tack, saddles, saddle pads, TONS of clothing, boots, and helmets. All English style. No western. The store is specific to English. It was a nice selection. read more

Pretty place with large selection. I dream of a larger selection of boots from Europe and sets of saddle pads read more

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Amazing shop. Lots of beautiful high quality English gear. The staff were so friendly and helpful. They were able to help me find what I needed without breaking the bank. read more

We went in on Thursday to pick up a helmet I bought online for store pick up. My daughter had a riding accident so it was time to update her helmet. When we walked in we were happily greeted by Faith. She asked if I had tried on the helmet before we bought it to make sure it was a good fit. I told her I had measured it and figured it would work. She really pushed the need to try it on and make sure it fit right. We did and it was a little too big. She was so helpful and kept trying til we found the helmet that was the proper fit about 6!! I am so thankful she took the time to make sure it fit right and explained to my daughter how important it is and how to make sure it is on right before every ride. It really helped make my daughter feel safe to get back on her horse. Thank you so much Faith for all your help!! read more

Dover Saddlery - Horse Equipment Shops Near Me - Laguna Hills, California

Dover is great store for all your English equestrian needs! My twin daughters both ride and love going to Dover to shop. Everyone that works there is very helpful, especially April. From buying boots, helmets or riding vests, she'll make sure the fit is correct! read more

It is a lovely little store with plenty of parking available. Although small, you for sure will find what you need to ride. If you do not, be sure to check their website because they have so much more there. We came in to upgrade my daughter's ridding gear, as she has grown most of her stuff. The ladies here were helpful but somewhat too direct. I rather browse through the store first and then ask for help once I settle in what I need. Instead we kind of had one of them be there at all times and a few others come and ask if we needed help when our gal was out there grabbing the sizes we needed. I would like to be upset at this but gosh it was very helpful :p. So at the end, I guess we didn't mind not going by our usual style of shopping. We didn't find everything we needed because they were short in stock (I blame COVID-19) but we did visit the website and were happy to find the rest of what we needed there. The gear is high quality. You can find anything from $30s to $1000s. Depending on what you are looking for. They had a great variety too. Overall it fit my budget and it was way better than shopping at Amazon. Nothing like some good ol' touching of the fabrics to feel exactly what you are shopping for. read more

Lynne was the best help today! She is so knowledgeable on all the equipment and is enthusiastic about helping you find the right item with the best fit. 5 stars for her service and 5 stars for Dover! read more

The service here is great! Always someone walking around ready to help. I wish they had more children's riding boots and kid clothing.

Great folks, huge selection for anything needed. These guys know what they're doing.

This was the most beautiful horse-centered store I've visited. It's like Mary's Tack & Nordstrom had a baby. The retail looking store is elegant, well spaced, and pristine. BUT, the service was off putting. It was downright strange and rude when my friend purchased an item. I've visited a few tack stores in the last week and have bought something from each store even though I don't ride horses. I like looking for merchandise I can use for myself or purchase as gifts. They have some fun jewelry here and it's located by the cashiers. No one ever helped me or said hello. I was looking at the merchandise for a good ten minutes without anyone asking me a single question. The same happened with their clothes. I wandered around for awhile with no one asking me a thing. One girl finally asked me if i was ok when I reached up to get a vest I was interested in. She said they have 30+ locations as well. My friend bought an item on sale. I saw how rude the young cashier was to her. My friend is the kindest person and her smile was met with coldness. She even complimented the girl on her hair but the girl was almost rude about it and didn't say thank you. It was just so odd. This was a beautiful store but I don't think I'd return. read more

I think it's fair that my past review of this store deserves an update! I believe that this Dover is one of the few tack stores available in Southern California that is marketed for the English (hunter-jumper) rider. This store is stocked with the current "in" brands of breeches, boots, and tack/horse accessories (Schockemole, LeMieux, Tailored Sportsman, D'yon...). The times that I have recently visited, their store associates have been plenty helpful, warm and welcoming. They also have helped fit me into a couple of tall boots and they have such knowledgable girls. Dover has a great exchange/return policy, especially towards sized items - there have been many times I've ordered something online to find that they don't fit me/my horse/or plainly it just wasn't what I was expecting; I've brought them to this store location and they have been very helpful to return or exchange said item. I am about a 30 min. drive from this store so it helps if I call ahead to make sure they have what I want before I make the trip out there! read more

Many thanks to Lori at Dover Saddlery in Laguna Hills! She helped my friend get everything she needed to get back on a horse after a 10 year break. Lori made sure that the boots, helmet and clothing fit properly and were comfortable. Everyone working at the store was friendly and knowledgeable. The whole experience was 5Star. read more

Dover Saddlery - Horse Equipment Shops Near Me - Laguna Hills, California

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I've been all over SoCal looking for a saddle for my mare with an unusual fitting issue, and the gals at Dover really helped me troubleshoot the problem & offer ideas/solutions. They even ordered a saddle off the website for me to try, and several of the gals (led into battle by April) helped wrestle the right extra-wide gullet bar into it. They really went above and beyond, and I can't wait to try the saddle on my mare & shop there again in the near future. Wyndi & I both thank the amazing team at Dover! read more

Staff was super friendly and helped me pick out an entire tack set. They were very patient with me. Unfortunately i forgot the name of the lady who helped me but she was amazing! They have beautiful tack and a big selection. read more

If I can give this experience 0 stars I would. Customer service was trash. The ladies helping us were rude and inconsiderate with a terrible attitude. From entry when we requested assistance they brushed us off. Terrible experience. Do better. read more

WARNING : Whatever you do check your stuff. Everyone acts like they know all things horses and equipment. If you are dad who as been around the sport for a long time.... RUN, find another source.The most pretentious group of people I have ever met. This message was clear from my phone call to checkout! Daughter needed a small helmet. Sold me a tagged helmet (says small) gave it to me in the box said small, paid on the receipt for a small. Got home and it's a Medium. Check out the photos to prove my point. On top of it all I listened to an employee speak down about a trainer in the area to a customer on the phone and thought, how dare they talk poorly on trainers who send customers to them. Nice store, great choices, but the fake smiles and know it all attitude is off the charts. Last thing GOD forbid you are at the store anytime close to closing. They close precisely at 5:00 on Saturday and will literally push you out the doors. I will spend my money elsewhere. Customer service was the worst. Opinions and attitudes should stay at home. If you have another choice I would make it. read more

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They are best in the area for a selection of riding accessories. . The low star rating is due to the terrible people they hire there. We've gone in the store several different times. The staff do not help, super unfriendly and do not care. We gave up on the store and buy online. The store manager must be the same to hire people like this. read more

I love everyone who works at this location. They greet my daughter and I with warm smiles every time we come in. So helpful! We have been in a bind for a show shirt or show coat or boots and they bent over backwards to help us. The manager April is awesome!! read more

This store is very clean, neat and organized. They have a great selection of riding gear and clothing. No complaints there at all! Especially for OC having so little equestrian stores, this is so awesome! I suppose I have the same reservations as previous reviewers. The staff is not very friendly, which I generally don't mind. I just go in, get what I need and leave. I have recently been in the market for a saddle though and did decide to ask for help as far as fitting. I went in two different times, and the experience was frustrating and off putting. Both times they had the saddle I wanted & liked, but the saddle fitter said both times (the two different saddles I liked) did not fit. She was really quick to throw me in several different saddles and determined (both times) that the saddle she liked was the one I should buy. She also spent about 20 min (both times) going into detail about Custom Saddlery and how I should just purchase from them. Which was clearly not in my price range. It felt like she was a sales rep for Custom Saddlery, not Dover. She never asked what saddle I liked, what I wanted it for or even what I was looking for. I'd just recommend pulling the saddles you like and sit in them, don't ask for help. Unless you want to be told you need to spend 4K for a saddle (you don't, lol). She also gave me a lot of incorrect information, such as saddle type, prices, etc... I was upset and frustrated, but will just go in for what I need and leave lol. read more

Upscale saddlery, large store with a great selection of riding pants, shirts, boots, helmets, nutritional supplements and pads, bridles, halters and more. The people that work here are knowledgeable and helpful, and have always been very patient. read more

I love this store ! They always have what my horse needs ! ( and much more haha ! ) This 5 Star review is to also thank Alexa for an amazing job at helping me buy new Dressage Boots right before they closed on a Sunday . She brought out a pair ( first pair she chose ) and they fit PERFECTLY as soon as I put them on ! It was kind of magical - and that's the pair I bought and now happily ride in ! If you need help with boots - ask for Alexa ! She is the "boot whisperer" plus a lot more ! Thanks to the entire staff for always being kind and super helpful when I run in for something ! I hope Dover can open more stores in CA ! read more

Seriously can not say enough great things about this place! They have everything a horse person could need including amazing staff and customer service. read more

Today was my second visit to this store and I still have yet to go inside due to the fact that they have changed their hours. Since they have not updated their website, voicemail, etc with the new hours, I thought I would post them here so that others don't encounter this same issue. read more

Dover Saddlery - Updated store hours - Horse Equipment Shops Near Me - Laguna Hills, California

Customer service was very cold and unwelcoming. The woman at the register (caucasian, in her 40s or 50s overweight, brown hair in a ponytail on top of her head) and front door looked directly at me and chose not to greet me. Just gave me a cold look. Employees were standing around socializing with each other, not busy at all, but when I approached them to get help, they looked right at me and then walked away. A woman whom I believe is the owner or manager because I saw her go into the office (skinny caucasian brown hair older in her 50s) also walked away from me when I went up to her for help. Then a young girl (long dirty blonde hair) also walked away from me when I approached her for help. Finally a nice employee named Lydia helped my daughter try on helmets and figure out what size helmet to get. They were out of stock of the helmet she needed, so I didn't buy anything. But I couldn't believe how strangely most of the employees here acted. Even though I am the one there to spend money, and they are the ones there working, they somehow think that being condescending to people makes them superior. It doesn't make you superior, it actually makes you a lesser person. The way they acted was so shockingly bad that I will be contacting corporate. I see on the Dover corporate website that you can send the CEO and email with any concerns. If you get treated badly by these people, I encourage you to notify the CEO of Dover Saddlery. read more

I have nothing but good things to say about this company. I have purchased quite a few items from this store, they have always been very helpful and nice. I have had trouble with my daughters ariat boots and the zippers. The first pair the zippers broke at the spur, the second pair the zippers would slide down mid ride. Each time I contacted Dover and brought the boots back. They gave me a new pair without any hesitation. I felt bad about returning the boots but being $300 a pair and not even lasting 6mos it was ridiculous of ariat to continue making boots with this flaw!! This last time the staff was very helpful at Dover so much I feel they should be recognized. Due to Covid supply was limited, one employee Brianna Coppola went out of her to locate boots for my daughter. Thank you!! Do not hesitate to buy from them the store has a quality feel and great customer service. read more

We ordered Custom Sergio Grasso boots in June as our daughters graduation gift. We were measured by the manager and told they take 2-3 months. We discussed the try on process and that I may need to send them to Kentucky and back to ensure proper fit etc, All approved, because our daughter is headed to study Equine Management at University of Kentucky. I called in August to check progress, and didn't get a call back. I phoned again, and was told they didn't have my number to call me back, but they were in process. It's a special order for $1400 dollar boots. I assure you they had both my and my daughters' numbers. They indicated it would likely be another month. I phoned in the 3rd week of September for an update. I was headed to parents weekend in October, and figured I could take them with. My number was taken for the manager because they couldn't find my order. (Just assumed this was a young worker who didn't know). No call back. I called again 3 days later, and was told the manager would call me back. (Concerning) I received a call stating that Cori's boots were being made but that would be delayed because "in Italy they take a 1 month long Summer Holiday. I was also told in detail that once they are put together , they have to sit on the form for about 1-2 months for the leather to shape and dry and that's where her's were. Ok, it's Italy.....it's possible, no problem. Here we are now in November. I called the store, left a message with Kelly, who said she would call me back because the manager knew all about this order. No call back (this is now an official theme) I left a second message, no call.......been busy with travel arrangements for the holiday's and figured I'd call in a few days. It is now thanksgiving. Cori happened to call to check on her boots, and was told someone would call her tomorrow after they checked with the manager. I interrupted the phone call, asked to speak with the manager, and explained they needed to call me. They said ok. They would be calling their US Rep, as well as emailing the Italian maker, and would get back to us shortly. They also went out of their way to suggest a refund while we wait. (Everything didn't seem too fishy until then) I get a call yesterday to tell me the following. The boots will not be made. It seems that the measurements being the same height as width are not allowing a proper fit for the ankle of the boot and thus will not be made. (you told me several times they were drying) The manager went on to say that Sergio Grasso had already changed our boot type (no one asked us) to add an elastic backing so as to make it easier to zip and not have any problems at the ankle. She went on to say that the email she had received was kind of vague but that she knew they would not be made. I asked how this was possible when the manager had previously informed me that they were "drying". She said, uh, I don't know. They must have been assuming". She then informed me she had contacted another boot maker, Dehner, who "makes boots for all types of legs" and was refunding our money. She had sent the measurements to them for guidance and to see if they could be done. In my shock and extreme upset I put her on hold to tell my daughter and husband. I told her said fine, get back to me. I did call back to ask for my daughters measurements. Kelly took my email and assured me she'd send them right over. I have not received them. Monday November 28th, I phoned to ask why the refund had not been applied, checking the credit card number etc. Kelly told me she would need to contact accounting, and call me back. I also asked about the other company Dehner and she said "oh yeah, I'm contacting them". Guess what, No call back. When I say down to pay bills on the 5th (yesterday) my credit of $1405.08 had been applied. My REAL feelings are of stark sadness, betrayal, and extreme disappointment at the way we have been treated as people and customers. To you, WE are just a sale, OOPS! NO, the custom boots were the culmination of years of hard work by our daughter as her graduation present. We aren't your typical customer, from a horse family. She isn't privileged enough to have grown up with horses or years of lessons. It is simply her passion. So for you, Oops here's your money back. For me, failed graduation gift, 6 months wasted, and still bare feet. A simple refund doesn't begin to cover it. Sincerely, A Mom with a crying daughter and a refund of $1408 read more

The review isn't for the store itself, it was for my experience in the store. The store is clean, has an OK selection (nothing impressive, pretty basic). I came in looking to purchase a new helmet. I had to hunt a sales associate down, they were mostly teenaged girls. When I found two I told them I needed assistance with the helmets, and instead of one just going to help me, they had a quick conversation on who it would be. The girl I ended up with seemed annoyed that she had to help me. I've been riding for 25 years and know what I'm looking for. I asked her basic questions, such as the accident policy/crash policy for the helmet, she looked at me like I was asking her to recite the "I had a dream speech", in French. I finally looked on my phone to answer my question. She wasn't rude, but never smiled, didn't ask me any questions about what exactly I was looking for, and had the personality of a doorknob. Probably because she was going through social media withdrawal since she was working that day. This girl had long dark brown hair. We asked another girl a question in the store about a Lick It treat, and she was very pleasant and helpful. She had more light brown/blondish hair. Advice: train your customer service reps - secret shops, get some seasoned adult riders working in the store to teach the juniors how to make it a pleasant shopping experience. I will never come here again. Much better service at Broken Horn. read more

On April 2nd I ordered  a flysheet on sale and a fly mask for a horse that has eye issues. When checking my bank balance today it was off by $57. 43.  When speaking to 5/3 Bank they said there were 2 charges from Dover Saddlery for almost the same amount. The 2nd charge was $57.43, the first charge was %57.42, but that 2nd one was pending. Even though it was pending the funds were not available to me in my account.  Had I not deposited a check at that bank the day after my order I would have been overdrawn. My balance is off by $57.43. After calling Dover they said this is the way they do business. They take out the first amount and the 2nd pending one is cancelled after they receive the money. Well I don't have the money on that 2nd charge in the meantime and I could have gone overdrawn because of this policy. I have NEVER had a problem llike this with Statelink Tack, Big Dees, or Smartpak. I will not use Dover again for this stupid policy that has caused me grief. Overdraft fees are not cheap! They say the 2nd charge will be cancelled Monday but never should have been placed at all. Catherine T.Valley Stream, NY162211 read more

I took my son to this store to buy helmets and boots. I was amazed by ALYSSA's superb business skills even though I don't understand the language. ALYSSA quickly configured us with the most suitable helmets and boots to my satisfaction. , thanks a lot for the help ALYSSA. read more

After a lifetime of perusing the Dover Saddlery catalog the minute it arrives in the mail, I was sorely disappointed with my experience here. I came in last Monday to exchange an item I had received for Christmas and I couldn't be more disappointed in the customer service. It felt awkward to be in that store as no one even greeted us, then they acted like our exchange was an inconvenience despite me bringing everything necessary. When I checked out the girl was so uninterested in my presence or my purchase that I couldn't wait to leave. The selection here is okay, but nothing worth driving for unless your close. However, they did have a great selection of Wintec saddles and cross-country vests. The store is clean and well organized but pretty generic. With the lack of anything exciting and the really, REALLY, poor customer service, I probably won't be back. read more

I approached Dover last week to solicit advice on restoring and reconditioning a couple of leather jackets, under the assumption that staff personnel might be familiar with the material. I had been to the store just once to visit simply because it was a store in our neighborhood strip mall. I called ahead to discuss the project I was undertaking and was encouraged to drop by with the items I was looking to work on. I did drop by and am I glad I did! The staff was very generous with their time and their counsel (I wish I could remember everyone's name that assisted...but I would like to recognize Victoria and "The Leather Whisperer" Alissa, in particular). I departed the store with the high quality products they suggested and an admonishment to remain in touch because the staff was genuinely interested in how the project would unfold and how the evolving and finished jackets would look (two military flight jackets, one over 75 years old and mine over 35 years old). I checked in with The Leather Whisperer twice as I advanced through the process, again, extremely charitable with her time and advice. The results of my efforts, guided by the staff at Dover, were remarkable. I wish I had taken before and after photos, particularly of my uncle's WWII bomber jacket; posted below are the after photos. Bottom line, I came to the store seeking advice on a project that certainly does not meet the purpose of why the store is in business...I met with an enthusiastic, engaging and interested staff...I purchased a modest amount of fairly priced products...and I received incredibly good advice pertaining to how to begin, advance and finish my project and meet my goal of bringing the jackets to their former glory. MISSION ACCOMPLISHED! Makes me wish I actually knew something about the equestrian world so I could go there again! Thank you for everything, Dover Saddlery. Semper Fidelis. read more

Dover Saddlery - My uncle's WWII bomber jacket, circa 1943-1944. - Horse Equipment Shops Near Me - Laguna Hills, California

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This place is absolutely amazing. It's got almost everything an English rider could need. The staff here are also very friendly and helpful. Came here recently, and staff were milling around, ready to help any customer. I picked out some gloves and boot socks, and one of the ladies recommended a pair of breeches that I thought looked really nice, so I decided to get them. I also had help in picking out some paddock boots and half chaps. I saw a pair of Ariats that caught my eye and one of the staff got them in my size, and they helped me find some half chaps that fit. Would definitely come back here if I lived closer! read more

Dover Saddlery - What I bought there. Ariat paddock boots, denim breeches, Saxon half chaps, ssg soft touch gloves, and some cute boot socks. - Horse Equipment Shops Near Me - Laguna Hills, California

This is my first time in a Dover Saddlery shop and I was very excited to go inside and see everything instead of just online. The staff is very nice and helpful and they have have a huge range of products! The only downfall for me is that the institution size selection is limited. Although you can order online I would like to just go in and pick up something in my size. I'm tall with curves which I guess is not your typical rider but there are a lot of us out there! That would be my only criticism. I hope to come back here to buy some boots and eventually my first saddle. read more

Store is always very nice. Walked in to try and fully outfit my daughter. 5 employees greeted and stood at the counter as we walked around. Upon asking for help the group of girls casually pointed to various sections of the store pointing out the obvious. With out any help we decided to leave and take our business elsewhere. read more

My favorite tack shop. Though they might be a bit pricy, their tack is very well made and is sure to last me years. Their clothes are comfy and stylish, and are great enough to wear even outside the barn. I highly recommend Dover Saddlery to any equestrian. read more

Drove over an hour to get here to find out that they were closed on Sundays. Wish they would of changed the website to show the new hours. I understand things are different now but just letting us know would be fair read more

Nice place. Limited to more show quality tack. It would be nice to have some more everyday necessities, options tack. Great selection of English riding clothing and gear. read more

Excellent customer service. Everyone in the store was polite and greeted me, offering to help me find things. Amazing selection of clothing for women and girls. Plenty of horse items and accessories. I purchased a blouse and two pairs of socks on sale. I would recommend to anyone who participates in riding and is looking for supplies or unique clothing items. Full line of boots and helmets also. read more

The nicest staff!! Super helpful! April was the helmet expert and went through like 10 of them with me! everyone should be fitted at a store do not buy a helmet online so many variables! Thank you so so much!!!! read more

I've been shopping online at Dover Saddlery for years. I was excited when Dover opened a location that was relatively local. However, this location isn't worth the drive. Most of time, the staff acts like you are bugging them when you ask for help...The seem disinterested in helping customers. A lot of the time, the size I need is sold out or not available. On a positive note, I do like the fact that the brick-and-mortar store will honor online pricing as sometimes there is a big price difference between the two. read more